You rely on the quality of Canon cameras and lenses to help you make amazing images. To help keep your gear in optimal condition, regular maintenance is needed.

EOS Digital SLR/Mirrorless Maintenance Service

The image sensor is one of the most critical parts of your DSLR to help maintain optimal image quality, while the mirror (if applicable) and other optics must be clean to avoid autofocus errors. Canon’s DSLR/Mirrorless Maintenance Service ensures these critical components are spotless as well as confirming your camera is in peak operating condition.

Close-up of a Canon EOS R3 camera

EF/RF Lens Maintenance Service

Your lens is the first step on the way to turning a memory into a picture, and the optics must be clean for optimal image quality. Your lens contacts must be clean to ensure that the lens and the camera are communicating properly. Canon’s EF/RF Lens Maintenance Service helps ensure this as well as confirming your lens is in peak operating condition.

Image of a horse race in action

BENEFITS  OF  A  CLEAN  IMAGE  SENSOR

Take a look at the images below to see how cleaning the sensor can help make a difference.
A close-up image of a flower with specks circled in red in the bottom left corner. Text above the red circle reads Note all the specks on this photo

 

Before Sensor Cleaning 

An image taken with a dirty sensor will show dark spots and other imperfections!

 

Close-up image of a flower with a red circle in the bottom left corner. There are no specks in the circle

 

After Sensor Cleaning

An image taken with a clean sensor will allow spotless photos to be captured!

 

MAINTENANCE SERVICES OFFERED*

This service covers cleaning and maintenance of external components of the
camera or lens, as well as the following internal components of the camera:
image sensor, mirror, and focus screen.

 

Help Maintain Optimal Performance & Reliability

A complete cleaning of the camera will be performed including the all important image sensor. Up to 18 individual inspections will be made to insure that your camera is working as designed. Should our technician find something of concern you will be provided with the option to have it repaired (charges may apply) minimizing down time.

 


Service

7-Point Image Sensor Cleaning

18-Point Maintenance Service

COST (Estimate)

$69

$139

CLEAN IMAGE SENSOR

 

 

CLEAN MIRROR (If Applicable)

 

 

CLEAN FOCUS SCREEN

 

 

CLEAN EXTERNAL VIEWFINDER

 

 

CLEAN EXTERNAL LCD SURFACES

 

 

CLEAN CAMERA BODY

 

 

CHECK MOVING PARTS (Buttons, Doors, Latches)

 

CHECK OPERATION OF HOT SHOE

 

CHECK MEMORY CARD INSERTION AND REMOVAL

 

CHECK LENS ATTACHMENT AND REMOVAL

 

CHECK CAMERA/LENS COMMUNICATION

 

PERFORM IMAGE TEST (Check Exposure and Shutter Speed)

 

VERIFY CAMERA SHUTTER COUNT

 

CHECK INTERNAL ERROR MESSAGES

 

CHECK OPERATION OF TERMINALS AND JACKS

 

TIGHTEN EXTERNAL SCREWS

 

VERIFY FIRMWARE VERSION AND UPDATE (If Applicable)

 

 

PERFORM PIXEL MAPPING FOR HOT
OR DEAD PIXELS (If Requested)

 

Help Ensure Continued Optimal Image Quality

A complete cleaning of the lens will be performed. 11 individual inspections will be made to help ensure that your lens is working as designed. Should our technician find something of concern, you will be provided with the option to have it repaired (charges may apply) minimizing down time.


EF/RF Lens Service

Inspection & Repair

11-Point Maintenance Service

COST (Estimate)

$0

$69

CLEAN EXTERNAL LENS OPTICS

 

 

CLEAN EXTERNAL LENS BODY

 

CHECK LENS ATTACHMENT AND REMOVAL

 

CHECK CAMERA/LENS COMMUNICATION

 

CHECK EXTERNAL LENS BARREL

 

CHECK OPERATION OF FOCUS RING, IRIS, AND ZOOM RING

 

CHECK OPERATION OF TRIPOD COLLAR (If Applicable)

 

CHECK APERTURE FUNCTION

 

PERFORM IMAGE TEST (Check Exposure and Shutter Speed)

 

TIGHTEN EXTERNAL SCREWS

 

VERIFY FIRMWARE VERSION AND UPDATE (If Applicable)

 

 

To schedule a Maintenance Service, you will need to create or sign in to your Canon account, and register your product.

DISCLAIMERS

*The services offered cover cleaning and maintenance of external components of the camera or lens, as well as the following internal components of the camera: image sensor, mirror (if applicable), and focus screen. If, upon inspection, additional services are necessary which require the camera or lens body to be disassembled or parts to be replaced, this will be considered a repair and you will receive a repair estimate. In this case, any payment made previously for the Canon Maintenance Service will be refunded. If you do not approve the repair estimate, repairs will not be made, your camera and/or lens will be returned to you and you will not incur any charges for Canon Maintenance Service.

Resolution Adjustment, and/or removing internal dust or debris of either the body or the lens are not covered under CMS. Autofocus adjustments and/or calibration of either the body or the lens are not covered under CMS. These services can be provided as a billable(chargeable) repair for each item.

Services available on eligible Canon Digital SLR/Mirrorless cameras and EF/RF lens models only, for residents of the 50 United States, the District of Columbia and Puerto Rico who purchased and use their models there. Canon cameras and lenses that are past their supported service life are not considered eligible products.

Failure or malfunction not related to the original estimate is not covered under repair warranty. If a failure is identified with your product during your requested Maintenance Service, the Canon Service & Repair Center will contact you to either request a copy of your proof of purchase to validate your Canon warranty (if not already provided) or, if your product is no longer covered by its Canon warranty, to discuss chargeable repair options (i.e. fixed price repair, repair limit or time & cost estimate).

There is no repair waranty on subsequent failures or malfunctions not identified during Maintenance Service.

 

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