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Canon Print Business - Android

Mobile Solutions

Features

  • Receive and save scanned data from a multi-function device on a network in an Android smartphone or tablet.

  • Print scanned and saved data, Microsoft Office files, PDFs, images, web pages, and documents in other applications.

  • Intuitive collaboration with other Canon printer and multi-function device apps, which direct users to Google Play to download the correct app or if the app is already installed opens the app for the user

  • Access, upload, download, and print documents stored within Canon PRINT Business, other applications, or Dropbox and Google Drive.1

  • Attach received scanned data to emails and send them.

  • Perform image capture and keystone correction with Capture functionality

  • Start the device Remote UI and check detailed information such as the device status etc.

  • Open apps and print by simply touching an Android NFC enabled smartphone or tablet to select Canon multi-function devices.

  • Quickly and easily set paper sizes.

  • Display and print web pages via built in web browser.

  • Select from a wide variety of applications to access documents for print, save, and capture purposes.

  • Configure detailed print and scan settings such as color mode, number of pages, and 2-sided printing, resolution, file format, 2-sided original, etc.

  • Automatically detect printers on a network, or search manually by specifying the IP address/FQDN.2

  • Store print data in multi-function printers and printers (not supported by all printers).

  • Enter department IDs and passwords from the app to print with multi-function devices and printers that use the Department ID Management function.

  • Incorporates the function of Canon Mobile Scanning for Business into the app.


  1. CPB v3.0 supports Dropbox and Google Drive.
  2. Third party controllers are not supported. Printers attached with any third party controllers will not appear in the device selection list.

This is to make Misc appear on the page when needed.

Specifications

Supported Print File Formats: 1
MS Office - doc,docx, xls, xlsx, ppt, pptx
iWork - Pages, Numbers, Keynote
PDF files
Image files - JPEG, GIF, BMP, PNG, TIFF
Photos
Webpages

Supported Print Settings: 2, 3, 4
Paper size: Letter, Legal, Ledger
Number of copies: 1 - 99
Orientation: Portrait, Landscape
Page layout: 1in1, 2in1
Output: Single-sided print, Double-sided print
Finishing: Sort, Staple
Color mode: Color, Black & White and Auto
Job management: Department ID
Print Features: Preview and Print. Print from Gallery, Web browser, or PDF files imported from other applications via Internet.
Printer Device Detection: Auto Discovery or Manual search with IP address or FQDN

Supported Canon imageCLASS devices:5
  • Color imageCLASS MF810Cdn
  • Color imageCLASS MF820Cdn
  • Color imageCLASS LBP7660Cdn^
  • Color imageCLASS LBP7780Cdn^
  • Color imageCLASS MF8080Cw
  • Color imageCLASS MF8280Cw
  • Color imageCLASS MF8380Cdw
  • Color imageCLASS MF8580Cdw
  • imageCLASS D1120*
  • imageCLASS D1150*
  • imageCLASS D1170*
  • imageCLASS D1180*
  • imageCLASS D1320
  • imageCLASS D1350
  • imageCLASS D1370
  • imageCLASS LBP6650dn
  • imageCLASS LBP6670dn^
  • imageCLASS LBP6780dn^
  • imageCLASS MF4570dn*
  • imageCLASS MF4570dw*
  • imageCLASS MF4770n
  • imageCLASS MF4880dw
  • imageCLASS MF4890dw
  • imageCLASS MF5950dw
  • imageCLASS MF5960dn
  • imageCLASS MF6160dw
  • imageCLASS MF6180dw
  • imageCLASS MF7460
  • imageCLASS MF7470
  • imageCLASS MF7480
  • imageCLASS MF9220Cdn
  • imageCLASS MF9280Cdn
  • imageCLASS MF229dw
  • imageCLASS MF227dw
  • imageCLASS MF216n
  • imageCLASS MF212w
  • imageCLASS LBP6030w
  • imageCLASS LBP6230dw

* These models are discontinued, but are still compatible with the app.
^ Supports PDF printing.

Supported Canon Color imageRUNNER ADVANCE multifunction devices: 5
  • imageRUNNER ADVANCE C2020/C2030
  • imageRUNNER ADVANCE C2225/C2230
  • imageRUNNER ADVANCE C350iF/C250iF
  • imageRUNNER ADVANCE C3330i/C3325i
  • imageRUNNER ADVANCE C5051/C5045/C5035/C5030
  • imageRUNNER ADVANCE C5255/5250/5240/5235
  • imageRUNNER ADVANCE C7065/C7055
  • imageRUNNER ADVANCE C7270/C7260
  • imageRUNNER ADVANCE C9075 PRO/C9065 PRO
  • imageRUNNER ADVANCE C9280 PRO/C9270 PRO

Supported Canon Monochrome imageRUNNER ADVANCE multifunction devices: 5
  • imageRUNNER ADVANCE 500iF/400iF
  • imageRUNNER ADVANCE 4051/4045/4035/4025
  • imageRUNNER ADVANCE 4251/4245/4235/4225
  • imageRUNNER ADVANCE 6075/6065/6055
  • imageRUNNER ADVANCE 6275/6265/6255
  • imageRUNNER ADVANCE 8105/8095/8085
  • imageRUNNER ADVANCE 8205/8295/8285

Supported Canon Color imageRUNNER multifunction devices: 5
  • Color imageRUNNER C5185i/C5185/C5180i/C5180
  • Color imageRUNNER C4580i/C4580/C4080i/C4080
  • Color imageRUNNER C3480i/C3480/C3380i/C3380
  • Color imageRUNNER C3170U/C3170i
  • Color imageRUNNER C3080i/C3080
  • Color imageRUNNER C2880i/C2880
  • Color imageRUNNER C2550
  • imageRUNNER C6870U/C5870U
  • imageRUNNER C5068/C5058
  • imageRUNNER C1030/1030iF
  • imageRUNNER C1022/C1022i

Supported Canon Monochrome imageRUNNER multifunction devices: 5
  • imageRUNNER 7105/7095/7095P/7086
  • imageRUNNER 5075/5065/5055
  • imageRUNNER 5050N/5050
  • imageRUNNER 3245i/3245/3235i/3235/3230/3225
  • imageRUNNER 2545i/2545/2535i/2535/2530/2525
  • imageRUNNER 2030i/2025i/2022i/2022/2020i/2020/2018i/2018/2016i/2016
  • imageRUNNER 1750iF/1750/1740iF/1740/1730iF/1730
  • imageRUNNER 1435i/1435iF
  • imageRUNNER 1025/1025iF/1025N
  • imageRUNNER 1023/1023iF/1023N

Supported Canon Color imageRUNNER Single Function Printers: 5, 6
  • Color imageRUNNER LBP5480
  • Color imageRUNNER LBP5460
  • Color imageRUNNER LBP5280
  • Color imageRUNNER LBP5360
  • Color imageRUNNER LBP5970
  • Color imageRUNNER LBP5975

Supported Canon Monochrome imageRUNNER Single Function Printers: 5, 6
  • imageRUNNER LBP3580
  • imageRUNNER LBP3480
  • imageRUNNER LBP3470
  • imageRUNNER LBP3560
  • imageRUNNER LBP3460

Supported Canon LASER CLASS devices: 5, 6
  • LASER CLASS 830i
  • LASER CLASS 810
  • LASER CLASS 650i


PDF printing information:
  • Output with PDF Direct Print if the Canon device has Direct Print Kit or PS Printer Kit (If the Canon device has either Kit, this is the Default setting)
  • A switch is available to enable/disable the use of Direct Print Kit or PS Printer Kit (to change the Default, if user desires)
  • PDF file can be rendered locally at the Canon device (If the Direct Print Kit or PS Printer Kit is not installed, this is the Default setting)
  • PDF files can be printed by using Data Conversion Service (this is an option available to the user whether the Direct Print Kit or PS Printer Kit is installed or not installed. The user has the choice to utilize the Data Conversion Service).
  • PDF Direct Print must be available on the imageCLASS device for PDF printing through this application.
  • Color imageRUNNER LBP 5460, Color imageRUNNER ADVANCE LBP 5975, and Color imageRUNNER ADVANCE 5970 require the Hard Disk Kit HD-98B, PS-ROM A-98C, and Expansion RAM ER-128, ER-256, or ER-512 for PDF printing.
  • Not all imageCLASS models support PDF files, to see which models support PDF printing please click here to see the supported device list.

1 Some Microsoft Office files may not preview or print correctly depending on the content of their data. If you correct the layout with the Data Conversion Service, you can print the file with its original layout.
2 For .xls/.xlsx files, the entire workbook is converted not individual work sheets.
3 Supported printing functions differ between printers, print data may be output without the print settings used in this app being applied, depending on the printer model you are using.
4 Canon PRINT Business has a maximum file size of 10MB for printing.
5 Available specifications depend on printer feature.
6 Scanning is not supported on these devices.

This is to make Misc appear on the page when needed.

You can scan, manage documents, and print from an Android terminal such as smartphone, tablet, etc. using a Canon multi-function device on a network.

Overview of Functions



Scan
Receive data scanned by a multi-function device on mobile terminals.

Capture

Document Management

Printing Web Pages

Search and Register Devices

Opening Documents from Other Apps

Check the list of supported devices on the Canon PRINT Business support page.
You can access the support page by following the procedure below.

From this app
Tap [] in the top right corner of the home screen - [Help] - [App Support Site].

From Google Play
Access from the Canon PRINT Business download page.

From the Canon web site
Search "Canon PRINT Business."

NOTE
Depending on the device model, you may need to update the firmware. If the app displays a message prompting you to update the firmware, update the firmware of the multi-function device.
If you specify a print server as the output destination, manually search for the server by specifying the IP address/DNS.
Multi-function device with external server option installed are not supported in this app.

Support Operating System and Terminals

Compatible Operating Systems
Android 4.0 or later

Compatible Terminals
A smartphone or tablet with a compatible operating system installed

NOTE
Display of this app on terminals with small size screens is not supported.

Getting Started
Check the network connection environment.

The mobile terminal must be connected to a wireless LAN access point. The access point and the Canon device you are using must be connected by LAN or wireless LAN.

Confirm that the Wi-Fi settings on your mobile terminal are enabled.

NOTE
If you want to use a service that requires an Internet connection, such as the Data Conversion Service or cloud storage, check that the Wi-Fi network that the mobile terminal is connected to is connected to the Internet.

When using a direct connection compatible device, you can directly connect a mobile terminal and a device wirelessly even in an environment without a wireless LAN router.

NOTE:
If you want to use a service that requires an Internet connection, such as the Data Conversion Service or cloud storage, use it from the Wi-Fi network that is connected to the Internet. If you are using a mobile terminal with Android 5.0 or later installed, it may connect to the Internet from a mobile phone network such as LTE or 3G in environments where it cannot connect to the Internet from a Wi-Fi network, and in such cases the customer must bear the connection cost.

If you touch the NFC mark of the device in a state where the app has not been started, the app is started and the touched device is registered/selected.

If you touch it when the app has been started, the touched device is registered/selected.

If you touch it in a state where data is displayed in the document preview screen or [Preview] screen, the data is printed by the touched device. The print settings set the last time printing was performed are carried over. If you select a different printer to the last time you performed printing, the data is printed with the default settings.

NOTE
To use NFC, you need to enable NFC in the settings of the mobile terminal. If NFC is disabled in the mobile terminal settings, tapping [], then tapping [OK] in the displayed dialog box displays the settings screen. You can register up to 10 devices in the app. If [Cannot register any more printers. Delete printers, and then try to register the printer again.] is displayed, touch the device again after deleting a device in the [Select Printer] screen.

Related Topics
Setting Wi-Fi Timeout

In the [Select Printer] screen, you can check device information and device states and select the device you want to use in the registered device list.

[] (Access Point)
Displays the wireless LAN connection state and access point SSID.

Device List
The registered devices are displayed in list form. You can check the device information and status with the icon. Tapping the device name enables you to select it as the device to use. If you tap the details icon, you can check details about the device information in the [Printer Details] screen. If you are using a tablet, tapping the device name in the device list will display detailed information on the right side of the screen.

[]: Devices whose maximum paper width is A4/Letter.
[]/[]: Color/B&W printers.
[]: PDF direct printing compatible devices
Devices equipped with PDF direct printing or the PS printing function, or with an optional HDD, ROM, or RAM attached
[]: There is information from the device.
Display the Remote UI from the [Printer Details] screen and check the information.

Deleting a Device
With a smartphone: Press and hold the device name, then tap [Delete] in the dialog box displayed.
With a tablet: Tap the device name, then tap [Remove from List] in the detailed information displayed.

[Auto Search]
Automatically searches for devices on the network to which the mobile terminal connected.

[Manual Search]
Searches for devices by specifying IP address or DNS name (FQDN).

You can check detailed device information.

Displays the device status, [Printer Name], [Product Name], [IP Address], and [MAC Address].

[Update Printer Information]
This function is displayed when the device supports acquisition of configuration information. It acquires device information and displays the following in the [Print Settings] screen, depending on what functions are installed in and supported by the device.
[Output Method] > [Secure Print]
[Dept. ID Mgt.]
[2-sided]
[Staple]
Normally, information is acquired and applied in the [Print Settings] screen when the device is registered. Use this function in the following cases.
The configuration information of the device cannot be acquired during registration of the device.
The options of the device are changed after registration.
NOTE
If the configuration information of the device cannot be acquired, all items will be displayed in the [Print Settings] screen.

[Port Settings]
You can set the queue name and type of printer port of the device.

[Print Options]
Switches PDF direct printing on and off when printing a PDF file from a PDF direct printing compatible device.

[Remove from List]
You can delete a displayed device from the [Select Printer] screen list.

[Remote UI]
You can display the Remote UI for the device. When a [Check the details using the Remote UI.] message is displayed in [Scanner]/[Printer], tap [Remote UI] to check the information.

NOTE
To return to this app after displaying the Remote UI, tap the icon of this app in the home screen of your mobile terminal.
Depending on the device, you might not be able to display the Remote UI from the mobile terminal. If this happens, check the status of the device at the Remote UI displayed from the PC or the control panel of the device.
If the Remote UI is displayed from the mobile terminal, you may not be able to use some functions such as file operations. If this happens, perform the operations from the Remote UI displayed from the PC or the control panel of the device.

[Support Site]
You can access the Canon support site.

Printing Local Documents
You can print files saved in the mobile terminal.

Precondition

When printing a Microsoft Office file
Use the Data Conversion Service on the Internet to preview and print Microsoft Office files.

When printing a PDF
The printing method for PDF files varies according to the specifications of the device to be used for printing.
For PDF direct printing compatible devices*, you can send a PDF file directly to the device and prints it.
*[] is displayed in the [Select Printer] screen. You can switch PDF direct printing on or off in [Printer Details] > [Print Options]. For devices other than those above, the rendering process is executed for printing in the mobile terminal.

If printing is not performed satisfactorily, you may be able to improve the result by switching [PDF Preview Method] - [Data Conversion Service] in the [Print Settings] screen [On] or [Off].

Procedures

Selecting the file to print

  1. In the Canon PRINT Business home screen, tap [Documents].
  2. Tap [Local].
  3. Tap the file name.
  4. When you select a PDF file, and if a message that says [This file is password protected.] is displayed, enter the password set in the PDF. The document preview screen is displayed.
  5. In the preview screen, tap [].

The [Preview] screen is displayed.

Printing the selected file

  1. Tap [Printer] and select the device to be used for printing.
  2. Tap the print settings to change them.
  3. Check the preview in the [Preview] screen.
  4. To create a preview
    If a thumbnail image is not displayed, you can create a preview using the following method.
    Create the preview after completing the print settings.

    Using the Data Conversion Service (Microsoft Office files/PDF files): When you tap [Preview], a dialog box for confirming that you want to use the Data Conversion Service is displayed. Set a proxy if necessary, and tap [OK].

    Without using the Data Conversion Service (PDF files): When you tap [Preview], a preview is created.

    To check the second and following pages
    Tapping the thumbnail image displays an enlarged preview. If you are printing a file of multiple pages, you can check the second and subsequent pages as enlarged previews.
    To delete unnecessary pages
    Tapping the thumbnail image displays an enlarged preview. Display unnecessary pages and tap []. When executing PDF direct printing, unnecessary pages cannot be deleted.
  5. In the [Preview] screen, tap [Print].

    If you did not create a Microsoft Office file preview in step 3 When you tap [Print], a dialog box for confirming that you want to use the Data Conversion Service is displayed. Set a proxy if necessary, and tap [OK].

Result
The local document is printed.

NOTE
If you are printing a PDF file that does not have embedded fonts, it may be printed with different fonts.

Related Topics
Items That Can Be Set with the Print Function
How to View the [Printer Details] Screen
What is the Data Conversion Service?

Printing Cloud Storage Files
You can print files saved in cloud storage.

Precondition
Check that an account has been set.
If the cloud storage you are using is not displayed in the [Documents] screen, tap [Account Settings] and set the account.
NOTE
Cloud storage services that can be used with Canon PRINT Business are as follows.
Dropbox
Google Drive
When printing a Microsoft Office file
Use the Data Conversion Service on the Internet to preview and print Microsoft Office files.

When printing a PDF
The printing method for PDF files varies according to the specifications of the device to be used for printing. For PDF direct printing compatible devices*, you can send a PDF file directly to the device and prints it. *[] is displayed in the [Select Printer] screen. You can switch PDF direct printing on or off in [Printer Details] > [Print Options].
For devices other than those above, the rendering process is executed for printing in the mobile terminal. If printing is not performed satisfactorily, you may be able to improve the result by switching [PDF Preview Method] - [Data Conversion Service] in the [Print Settings] screen [On] or [Off].

Procedures
Selecting the file to print

  1. In the Canon PRINT Business home screen, tap [Documents].
  2. In the [Documents] screen, tap the cloud storage you are using.
  3. Tap the file name.
  4. When you select a PDF file, and if a message that says [This file is password protected.] is displayed, enter the password set in the PDF. The document preview screen is displayed.
  5. 4.In the preview screen, tap [].
  6. The [Preview] screen is displayed.

Printing the selected file

  1. Tap [Printer] and select the device to be used for printing.
  2. Tap the print settings to change them.




  3. Check the preview in the [Preview] screen.
  4. To create a preview
    If a thumbnail image is not displayed, you can create a preview using the following method.
    Create the preview after completing the print settings.
    Using the Data Conversion Service (Microsoft Office files/PDF files): When you tap [Preview], a dialog box for confirming that you want to use the Data Conversion Service is displayed. Set a proxy if necessary, and tap [OK].

    Without using the Data Conversion Service (PDF files): When you tap [Preview], a preview is created.
    To check the second and following pages Tapping the thumbnail image displays an enlarged preview. If you are printing a file of multiple pages, you can check the second and subsequent pages as enlarged previews.
    To delete unnecessary pages
    Tapping the thumbnail image displays an enlarged preview. Display unnecessary pages and tap []. When executing PDF direct printing, unnecessary pages cannot be deleted.
  5. In the [Preview] screen, tap [Print].
  6. If you did not create a Microsoft Office file preview in step 3 When you tap [Print], a dialog box for confirming that you want to use the Data Conversion Service is displayed. Set a proxy if necessary, and tap [OK].
    Result The cloud storage file is printed.

NOTE
If you are printing a PDF file that does not have embedded fonts, it may be printed with different fonts.

Related Topics
Items That Can Be Set with the Print Function
How to View the [Printer Details] Screen
What is the Data Conversion Service?

Printing Web Pages
You can display and print a web page.

Procedures

Displaying the Web page for printing

  1. In the Canon PRINT Business home screen, tap [Documents].
  2. Tap [Print from Web].
  3. Display the web page.
  4. Tap [Preview].
The [Preview] screen is displayed.

Printing the displayed web page

  1. Tap [Printer] and select the device to be used for printing.
  2. Tap the print settings to change them.




  3. Check the preview in the [Preview] screen.
  4. To check the second and following pages Tapping the thumbnail image displays an enlarged preview. If you are printing a file of multiple pages, you can check the second and subsequent pages as enlarged previews.
    To delete unnecessary pages Tapping the thumbnail image displays an enlarged preview. Display unnecessary pages and tap [].
  5. In the [Preview] screen, tap [Print].

Result
The selected web page is printed.

Related Topics
Items That Can Be Set with the Print Function

Executing Secure Printing
You can attach a PIN to print data and save it in the device. This function is useful when you want to print a confidential document.

Precondition
The device you are using supports secure print.

Procedures

Selecting the file to print

  1. Display the file to be printed in the document preview screen.
  2. Tap [].
The [Preview] screen is displayed.

Printing the selected file

  1. Tap [Printer] and select the device to be used for printing.
  2. Tap the print settings - tap [Output Method].
  3. In the [Output Method] screen, select [Secure Print] - tap the detail icon.
  4. Set secure print in the [Secure Print] screen.
  5. [PIN]:
    Enter the required password when printing from the device.
    [Confirm User Information When Performing Secure Print]: When enabled, a dialog box for confirming/setting the document name, user name, and password is displayed in the app when executing secure print.
  6. Return to the [Output Method] > [Print Settings] > [Preview] screen.
  7. In the [Preview] screen, tap [Secure Print].
  8. Select a document name and enter the password at the control panel of the device.

NOTE
For information about printing the file saved in the device, refer to the manuals provided with the device.

Result
The selected data is printed.

Related Topics
Items That Can Be Set with the Print Function

Storing Print Data in an Inbox in a Device
You can store print data in an inbox of the device. You can print, change the settings of, and combine stored data from the control panel of the device or the Remote UI.

Precondition
The device you are using supports the box function.

Procedures

Selecting the file to store

  1. Display the file to be printed in the document preview screen.
  2. Tap [].
  3. The [Preview] screen is displayed.

Storing the selected file

  1. Tap [Printer] and select the device to be used for printing.
  2. Tap the print settings - tap [Output Method].
  3. In the [Output Method] screen, select [Store] - tap the detail icon.
  4. Change [Document Name].
  5. Tap [Mail Box].
  6. Select an inbox number as a store destination.
  7. Return to the [Output Method] > [Print Settings] > [Preview] screen.
  8. In the [Preview] screen, tap [Store].

Result
The selected data is stored in the device.

NOTE
For information about printing the file in the inbox, refer to the manuals provided with the device.

Related Topics
Items That Can Be Set with the Print Function

Performing Department ID Management of Printing
You can manage printing using department IDs and PINs.

Precondition
The device you are using supports the department ID management function.
The department ID management function is enabled at the device.
For details, refer to the manuals provided with the device.

Procedures

Selecting the file to print

  1. Display the file to be printed in the document preview screen.
  2. Tap [].
The [Preview] screen is displayed.

Printing the selected file

  1. Tap [Printer] and select the device to be used for printing.
  2. Tap the print settings - tap [Dept. ID Mgt.].
  3. Set [Department ID Management] to ON in the [Dept. ID Mgt.] screen.
  4. Configure the department ID management settings.
  5. [Department ID]: Enter the department ID set at the device.
    [PIN]: Enter the password set at the device.
    [Confirm Department ID/PIN When Printing]: When enabled, a dialog box for confirming/setting the department ID and password is displayed in the app when executing printing.
  6. Return to the [Print Settings] screen > [Preview] screen.
  7. In the [Preview] screen, tap [Print].

Result
Printing of the selected data is managed with the department ID.

Related Topics
Items That Can Be Set with the Print Function

To Print the Content of an Email
Email text printing is not supported.
You can print an email using the following method.

Save the email screen as a screenshot and print
Save the screenshot image data on the mobile terminal. You can select and print the saved image data using this app.

NOTE
The procedure for saving the screenshot depends on the mobile terminal you are using. Also, there may be cases where the screenshot function is not supported. For details, refer to the manual provided with your mobile terminal.

Convert the email text to a PDF file and print
Convert the email text to a PDF file with an app that can create a PDF. If you are using special fonts, enable the setting for embedding fonts when converting to PDF. You can select and print the PDF file with this app.

The Data Conversion Service is a free service for use when previewing and printing certain files. To print Microsoft Office files, you must use the Data Conversion Service. Using the Data Conversion Service connects you to a server on the Internet that converts the data. Depending on the content of the data to be printed and the communication environment you are using, data uploading and downloading may take several minutes each.

NOTE
When using the Data Conversion Service with a device that does not support direct connection, check that the Wi-Fi network that the mobile terminal and Canon device are connected to is connected to the Internet. You cannot use it from a mobile phone network such as LTE or 3G.
If you use the Data Conversion Service with a device that supports direct connection, use it from the Wi-Fi network that is connected to the Internet.
When using the Data Conversion Service for the first time, the Terms of Use are displayed. Read the content and if you agree, tap [Agree]. You can verify the Terms of Use by tapping [] - [Information] - [Terms of Use] from the Canon PRINT Business home screen.
You can upload files of up to 20 MB to the Data Conversion Service.
You cannot convert password-protected files, files whose data is unauthorized or corrupted, and empty files.
You cannot download files of more than 99 pages after data conversion.
If the Data Conversion Service is not operating due to maintenance, a notification will be displayed on the web site.
If the preview is not displayed satisfactorily during PDF printing, you may be able to improve the result by using the Data Conversion Service.
If the PDF you are printing is output in a different font, you may be able to improve the result by using the Data Conversion Service.
If you print a file opened in another app using the Data Conversion Service with this app, you cannot save the converted data in [Local].

Related Topics
To Check Data Conversion Service Maintenance Information
Network Environment When Using a Device That Supports Direct Connection

The Data Conversion Service performs a rendering process by communicating with a server over the Internet. This service is sometimes temporarily unavailable due to maintenance.
To check maintenance information, tap [] - [Information] - [Maintenance Information] in the upper right corner of the Canon PRINT Business home screen.

Maximum File Size That Can Be Previewed and Printed
You can preview and print files of up to 10 MB.
If a file is too large, an error message may be displayed due to insufficient memory, or this app will quit.
Depending on the data content, such as images with an extremely large number of pixels, you may not be able to print files of less than 10 MB.
The number of files and or pages that you can print are as follows.
Image files: 20 files
PDF files: 99 pages (no limit when using PDF direct printing)
Microsoft Office files: 99 pages

NOTE
The maximum number of files or pages you can print does not change when you use settings to output multiple pages on one sheet of paper, such as 2 on 1 etc.

[Output Method]
Select an output method for print data.

[Print]: Performs normal printing.
[Store]: Stores the print data in an inbox in the device.
[Secure Print]: You can attach a PIN to print data and save it in the device. This function is useful when you want to print a confidential document.
[User Name]: Displays the user name for the print. You can change the user name by tapping it.

[Dept. ID Mgt.]
You can manage printing using department IDs and PINs.

[Output Size]
Select the paper size to be printed on.

If you turn [Minimize Margins and Print] on, this expands the print region to the edges of the paper. Depending on the content of the print data, part of the edge data may be lost when printing. The minimum width of margins differs depending on the device model.

NOTE
When executing PDF direct printing*, margins are always set to the minimum regardless of the [Minimize Margins and Print] setting. * [] is shown in the [Select Printer] screen for PDF direct printing compatible devices.

[Copies]
Set the number of copies to be printed.

[Print Range]
Set the range of pages to be printed.

[Source]
Select [Auto] (uses the device setting) or [Tray].

[Select Color]
Switches between color and grayscale (black and white) printing. Select [Auto] for normal situations.

[2-sided]
Switches between 1-sided and 2-sided printing.

[Staple]
Switches whether to staple the pages.
The page is stapled at the positions shown in red in the thumbnail on the [Preview] screen.

NOTE
When executing PDF direct printing*, the document may be stapled at different positions to those indicated in the thumbnail image.
* [] is shown in the [Select Printer] screen for PDF direct printing compatible devices.
In the following cases, paper may not be stapled in the correct positions.
When printing a file scanned from a landscape oriented original.
When printing a scanned file with the [2 on 1] setting.

[2 on 1]
Switches whether to print two pages on one sheet of paper.

[PDF Preview Method]
If you want to use the Data Conversion Service to preview a PDF, set [Data Conversion Service] to [ON].

NOTE
Available settings differ depending on the device model. If you set functions that are not supported by the device you are using, the settings will not be applied. When the device supports acquisition of configuration information, if you use the [Select Printer] > [Printer Details] > [Update Printer Information] function, you can display the items corresponding to the functions of the device in the [Print Settings] screen.

Scanning (imageRUNNER ADVANCE Series)
You can receive data scanned in the Canon multi-function device on your mobile terminal.
With the imageRUNNER ADVANCE series, you can configure scan settings and execute scanning from a mobile terminal using the <Scan for Mobile> function of the multi-function device.
If you cannot use the <Scan for Mobile> function, you configure scan settings and execute scanning by installing the free Canon Mobile Scanning MEAP Application in the imageRUNNER ADVANCE.
Start Scan for Mobile or the Canon Mobile Scanning MEAP Application from the touch panel display of the multi-function device, then perform the operation with the mobile terminal.

Precondition

When using the function
The <Scan for Mobile> function is activated If the ACCESS MANAGEMENT SYSTEM is activated, user privileges for the <Scan for Mobile> function are applied for the logged-in user

NOTE
If you cannot use Scan for Mobile or the Canon Mobile Scanning MEAP Application, configure the san settings using the function of the multi-function device.

Procedures

Preparing the Multi-function Device

  1. Set the original on the platen glass or feeder of the multi-function device.
  2. Press [Scan for Mobile] or [Canon Mobile Scanning] on the touch panel display.
  3. If the icon above is not displayed, press [Show All] in the Main Menu to change the display.
  4. If you are required to log in to the device, enter the user name and password and log in.
  5. In the <Scan for Mobile>/<Canon Mobile Scanning MEAP Application> screen, confirm [Device Name] and [IP Address].

Performing Operations with the Mobile Terminal

  1. Select the multi-function device you are using in the Canon PRINT Business home screen.
  2. If the device you are using is registered Tapping [] or [] at the bottom of the home screen enables you to switch the selection. If the device you are using is not registered Tap [] - [Select Printer] in the upper right corner of the home screen, and search for and register the device in the [Select Printer] screen. Refer to the device name/IP address displayed in the <Scan for Mobile>/<Canon Mobile Scanning MEAP Application> screen of the multi-function device.
  3. In the home screen, tap [Scan].
  4. In the [Scan] screen, configure the scan settings.
  5. Tap [Scan].
When scanning from the platen glass The confirmation screen is displayed at the control panel of the multi-function device.

When you want to continue scanning: Set the original and press [] (Start).

When you want to finish scanning: Press [Start Sending].

NOTE
When scanning both sides of an original using a feeder, to align the orientation of even pages and odd pages, set [2-Sided Original] to match the binding direction of the original.
However, for devices that have [] displayed in the [Select Printer] screen, set [2-Sided Original] as follows when scanning landscape originals.

For book type double-sided originals with binding on the short edge: [Calendar Type]
For calendar type double-sided originals with binding on the long edge: [Book Type]

Result
The scanned data is saved and the document preview screen is displayed.

JPEG/PDF
A preview is displayed in the document preview screen.

TIFF/OOXML
You can select an app to display a preview by tapping the file icon.

NOTE
To preview a file of TIFF/OOXML format, the corresponding app must be installed in the mobile terminal. If you select [OOXML (pptx)] or [OOXML (docx)] for [File Format] when scanning, you may not be able to open the scanned data with other apps. If this happens, rescan in another file format.

Related Topics
Items That Can Be Set With the Scan Function
How to View the Document Preview Screen
What is the Canon Mobile Scanning MEAP Application?
Scanning (imageRUNNER ADVANCE Series When Using the <Scan and Send> Function)

You can receive scanned data on your mobile terminal using the function of the Canon multi-function device.

Procedures

Checking the Mobile Terminal Host Name

  1. Select the multi-function device you are using in the Canon PRINT Business home screen.
  2. If the device you are using is registered Tapping [] or [] at the bottom of the home screen enables you to switch the selection. If the device you are using is not registered Tap [] - [Select Printer] in the upper right corner of the home screen, and search for and register the device in the [Select Printer] screen.
  3. In the Canon PRINT Business home screen, tap [Scan].
  4. In the scan screen, check [Host Name].

Scanning an Original at the Device

  1. Set the original on the platen glass or feeder.
  2. Press [Scan and Send] - [New Destination].
  3. Press [File
  4. In the <File> screen, set the destination.
  5. [Protocol]: Select [WebDAV].
    [Host Name]: Enter the host name displayed in the [Scan] screen of Canon PRINT Business.
  6. Press [OK].
  7. Change the scan settings.
  8. Press [] (Start).

Result

The scanned data is saved and a data reception complete dialog box is displayed in Canon PRINT Business.
Tapping [OK] displays the preview screen.

JPEG/PDF
A preview is displayed in the document preview screen.

TIFF/OOXML/XPS
You can select an app to display a preview by tapping the file icon.

NOTE
To preview a file of TIFF/OOXML/XPS format, the corresponding app must be installed in the mobile terminal.
If you select [OOXML] for the file format when scanning, you may not be able to open the scanned data with other apps. If this happens, rescan in another file format.

Related Topics
Registering Settings to the Device Quick Menu (imageRUNNER ADVANCE Series When Using the Function)
How to View the Document Preview Screen
Setting the WebDAV Port

Scanning (imageCLASS/i-SENSYS Series)
You can operate the Canon multi-function device from the mobile terminal and capture the scanned data.

Procedures

Preparing the Multi-function Device

  1. Set the original on the platen glass or feeder.
  2. Press [Scan].
  3. Press [] or [] to select - press [OK].
  4. A remote scanner waiting (online) screen is displayed.

NOTE
Some device models enable you to set the scanner to go online automatically.
However, depending on the device settings, automatic online may not be enabled.
For details, refer to the manuals provided with the device.

Performing Operations with the Mobile Terminal

  1. Select the multi-function device you are using in the Canon PRINT Business home screen.
  2. If the device you are using is registered
    Tapping [] or [] at the bottom of the home screen enables you to switch the selection.
    If the device you are using is not registered Tap [] - [Select Printer] in the upper right corner of the home screen, and search for and register the device in the [Select Printer] screen.
  3. In the home screen, tap [Scan].
  4. In the [Scan] screen, configure the scan settings.
  5. Tap [Scan].
When scanning from the platen glass
When scanning of the original is finished, a continue scanning confirmation screen is displayed on the mobile terminal.

When you want to continue scanning: Set the original - Tap [Scan].

When you want to finish scanning: Tap [Done].

NOTE
When scanning both sides of an original using a feeder, to align the orientation of even pages and odd pages, set [2-Sided Original] to match the binding direction of the original.
However, set [2-Sided Original] as follows when scanning landscape originals.
For book type double-sided originals with binding on the short edge: [Calendar Type]
For calendar type double-sided originals with binding on the long edge: [Book Type]

Result
The scanned data is saved and a preview is displayed.

Related Topics
Items That Can Be Set With the Scan Function
How to View the Document Preview Screen

If you register settings in the Quick Menu when scanning, you no longer need to set the send destination settings and scan settings.

Procedures

Registering Settings to the Quick Menu

  1. Press [Scan and Send] at the control panel of the device.
  2. Configure the scan settings.
  3. Press [].
  4. Press [Register to Quick Menu].
  5. Press [Next].
  6. Specify the recall settings for the button to register - press [Next].
  7. <Display Confirmation Screen When Recalling> When there is a button recall, a settings confirmation screen is displayed.
    If you set [Off], the settings confirmation screen is not displayed when there is a button recall. <Start Operation for Recall> The job is executed at the same that you press the button, without [] (Start) being pressed.
  8. Select a registration location from among [Personal] and [Shared] - select the button to register - press [Next].
  9. Press [Name]/[Comment] - enter a name/comment - press [OK].
  10. Press [OK] - [Close].
Scan settings are registered in the Device Quick Menu.

Recalling Settings from the Quick Menu

  1. Press [] (Quick Menu).
  2. Select [Personal] or [Shared] - press the button you want to use.
  3. Press [Yes].

NOTE
Depending on the network settings of the device, the wireless router, and the mobile terminal, the IP address of the mobile terminal may not be fixed. If this happens, in the [Scan and Send] screen of the device, press [Details] and change the IP address entered in [Host Name].

Result
Registered scan settings are recalled from the Device Quick Menu.

The Canon Mobile Scanning MEAP Application is a MEAP application that supports import of data scanned by imageRUNNER ADVANCE devices into mobile terminals.
By linking this MEAP application and Canon PRINT Business, you can set and execute scanning from a mobile terminal.
If the <Scan for Mobile> function is not installed in the imageRUNNER ADVANCE device you are using, installing the Canon Mobile Scanning MEAP Application in the multi-function device enables you to set and execute scanning from a mobile terminal.

How To Install the Canon Mobile Scanning MEAP Application
Installation of the Canon Mobile Scanning MEAP Application should be performed by the manager of the multi-function device. For details about the installation method, refer to the support site. The support site can be accessed by tapping [App Support Site] in the help of this app.

Without Using the Canon Mobile Scanning MEAP Application
To import data scanned with an imageRUNNER ADVANCE series device into a mobile terminal without using the Canon Mobile Scanning MEAP Application, use the <Scan and Send> function of the device to send the scanned data to the mobile terminal.

A list of scan settings supported by Canon PRINT Business.

For imageRUNNER ADVANCE series
You can configure scan settings and execute scanning from a mobile terminal using the function of the multi-function device you are using. If you cannot use the function, you configure scan settings and execute scanning by installing the free Canon Mobile Scanning MEAP Application in the imageRUNNER ADVANCE.

Supported Settings

Select Color
Auto (Color/Gray), Auto (Color/B&W), Color, Grayscale, Black & White

Resolution
150 x 150 dpi, 300 x 300 dpi, 600 x 600 dpi

Original Size/Scan Size
Auto, A4, A4R, A3, A5, A5R, B4, B5, B5R, LTR, LTRR, LGL, STMT, STMTR, 11x17

File Format
PDF*1, JPEG, TIFF, OOXML (pptx), OOXML (docx), XPS*2
*1 Compact, OCR, and Encryption can be set.
*2 Can only be set when using the function.

2-Sided Original/2-Sided
Off, Book Type, Calendar Type

Original Type
Text, Photo, Text/Photo

Density
Nine levels

NOTE
Available settings differ depending on the device model. If you configure the scan settings at the mobile terminal, is not supported. If you set items that cannot be set simultaneously, a message prompting you to change the settings is displayed. If you tap [OK], the settings are changed. Set the supported scan functions and file formats at the multi-function device. If you set unsupported functions and file formats, a message is displayed when scanning and scanning is canceled. If this happens, operation might be improved by decreasing the resolution or changing the file format in the scan settings. If you scan both sides of a landscape original using a feeder, every second page may not be scanned in the correct orientation. If you set [Function Settings] > [Common] > [Generate File] > [OCR (Text Searchable) Settings] > [Smart Scan] on the multi-function device to [On] when selecting [PDF] > [OCR] or [OOXML (docx)] in [File Format] and scanning a double sided document, it may be scanned by a different orientation than when you set [2-Sided Original] in this app. When scanning using the function, the following send destination settings are not supported by this app.

[Folder Path]
Encrypted communication
[User Name], [Password]
function

For imageCLASS/i-SENSYS series
Configure the scan settings of the mobile terminal.

Supported Settings

Original Placement
Auto, ADF (1-Sided), ADF (2-Sided), Platen Glass

Select Color
Color, Grayscale

Resolution
150 x 150 dpi, 300 x 300 dpi

Original Size
A4, LTR, LGL

File Format
PDF, JPEG

2-Sided Original
Book Type, Calendar Type

NOTE
Available settings differ depending on the device model. If you select [ADF (2-Sided)] for [Original Placement] and scan a landscape original, every second page may not be scanned in the correct orientation.

Capturing Images with the Camera
Use the camera to take photographs and import them into this app in PDF format. You can trim and correct distortion of the image prior to PDF conversion. Procedures
1. In the Canon PRINT Business home screen, tap [Capture].

When the dialog box for selecting an app is displayed
Select the camera app to be used.

2. Photograph the document you want to read.

3. Select the required part of the image in the [Corr. Distortion (Trapezoid)] screen.


Adjusting the boundary
[]/[]:
Tapping [] selects the entire limit. Tapping [] automatically sets the limit.
[]/[]:
Moving []/[] enables you to manually adjust the limit.
Selecting a vertical to horizontal ratio

[Auto]/[A4]/[LTR]:
The selected part of the image is corrected to match the selected height to width ratio.

4. Tap [Next].
5. Correct the image in the [Image Processing] screen.

[]:
Rotates the image to the left.
[] (ON)/[] (OFF):
Automatically corrects the color of images. ON is set as the default.

6. Tap [Store].

A preview of the saved PDF is displayed.

Related Topics
How to View the Document Preview Screen

Editing the File Names of Local Documents
You can edit the names of files stored in the mobile terminal.

Procedures
1. In the Canon PRINT Business home screen, tap [Documents].
2. Tap [Local].
3. Tap the Edit icon.
4. Select a file.
5. Tap [].
6. Tap [Rename].
7. Enter the file name.

Result
The name of the file is changed.

Deleting Local Documents
Deletes files saved in the mobile terminal.

Procedures

Deleting the selected file

1. In the Canon PRINT Business home screen, tap [Documents].
2. Tap [Local].
3. Tap the Edit icon.
4. Select the file to delete.
5. Tap [].
6. Tap [Delete].

Deleting all the files in a folder
You can also delete all the files in a folder.
Tap the Edit icon, then tap [] - [Delete All].

Result
The file is deleted.

Uploading Local Documents to Cloud Storage
You can upload files saved in the mobile terminal to cloud storage.

Precondition
Check that an account has been set.
If the cloud storage you are using is not displayed in the [Documents] screen, tap [Account Settings] and set the account.

NOTE
Cloud storage services that can be used with Canon PRINT Business are as follows.
Dropbox
Google Drive

Procedures
1. In the Canon PRINT Business home screen, tap [Documents].
2. Tap [Local].
3. Tap the Edit icon.
4. Select the file to be uploaded.
5. Tap [].
6. Select the cloud storage you are using.
7. Select a folder in the displayed cloud storage and tap [Save].

NOTE
You can select up to 100 files at a time.
You can upload files previewed in the preview screen. In the preview screen, tap [] and select the cloud storage you are using.
When uploading files to Dropbox or Google Drive, uploading may fail depending on the file name(s). For details, refer to the customer support for the cloud storage you are using.

Result
The file is uploaded to the cloud storage.
Opening Local Documents with Another App
You can open a file managed with this app as a local document with another app.

Procedures
1. In the Canon PRINT Business home screen, tap [Documents].
2. Tap [Local].
3. Tap the file you want to open with another app.
4. Tap [] in the document preview screen.
5. Tap the app you want to use.

Result
The file is opened in the selected app.

NOTE
Depending on the selected file and the selected app, the file may not be opened correctly.

Emailing Local Documents
You can send files saved in the mobile terminal in emails.

Procedures
1. In the Canon PRINT Business home screen, tap [Documents].
2. Tap [Local].
3. Tap the Edit icon.
4. Select the file to send.
5. Tap [] to select a mailer.

NOTE
You can select up to 5 files at a time.
You can email files previewed in the document preview screen. In the document preview screen, tap [].

Result
The mailer is opened and the selected file is attached to a new email.

Related Topics
Setting the Default Email Destination

File Formats and Save Destinations That Can Be Managed with This App
This is a list of data formats that can be managed as local documents by Canon PRINT Business and save destinations for each data format.

Supported file formats
Images: JPEG/TIFF*1/GIF/PNG/BMP/WebP
Documents: PDF/XPS*1/Microsoft Office files (Word/Excel/PowerPoint)*2
*1 You cannot print TIFF files and XPS files with this app.
*2 Including OOXML format.

File Save Destination

Scanned Data/Captured Data
Data is saved in [Documents] > [Local].
The list of saved data can be filtered by data format. Select [All]/[Images]/[Documents] in the upper left corner of the screen.
[All]: Displays data of all formats.
[Images]: Displays image data.
[Documents]: Displays document data.

Other Data
Save destination: [Documents] > [Local] > [CPBDownload]
Data downloaded from cloud storage and data saved in this app from other apps is saved in [CPBDownload] regardless of data format.

Downloading Files from Cloud Storage
You can download files saved in cloud storage.
You can send downloaded files by email, or upload them to another cloud storage service.

Precondition
Check that an account has been set.
If the cloud storage you are using is not displayed in the [Documents] screen, tap [Account Settings] and set the account.

NOTE
Cloud storage services that can be used with Canon PRINT Business are as follows.
Dropbox
Google Drive

Procedures
1. In the Canon PRINT Business home screen, tap [Documents].
2. Tap the cloud storage you are using.
3. Tap the Edit icon.
4. Select the file to download.
5. Tap [].
6. Tap [Save in download folder].

NOTE
You can download files previewed in the preview screen. In the preview screen, tap [] - [Save in download folder].
When downloading files from Dropbox or Google Drive, if the following characters are included in the file name(s), substitute "_".
":" and "/"
"." at the beginning
".abc/def.jpg" - "_abc_def.jpg"

Result
The file is saved to [Local] - [CPBDownload].

Logging Out from a Cloud Storage Service
Logout from the cloud storage service.

Procedures
1. In the Canon PRINT Business home screen, tap [Documents].
2. Tap [Account Settings].
3. Tap the detail icon of the cloud storage to logout from.
4. Tap [Log Out].

Result
The cloud storage service you have logged out from is no longer displayed in the [Documents] screen.

In the document preview screen, you can check data previews, upload to cloud storage, send emails, and print.

[Save in Dropbox]/[Save in Google Drive]/[Account Settings]
Saves the previewed data in cloud storage.
If the cloud storage you are using as a storage destination is not displayed even if you tap [], tap [Account Settings] and set the account.
You can upload up to 100 files at a time.

[Open in]
Opens the previewed data in another app installed in the mobile terminal.

Sends the previewed data in an email. Tapping [] and selecting a mailer attaches a scanned data file to a new email. You can send up to 5 data files a time.

Prints the previewed data. Tapping [] displays a [Preview] screen for printing.

You can set the destination beforehand when sending a file saved in the mobile terminal with an email.

Procedures

  1. Tap [] in the upper right corner of the Canon PRINT Business home screen - [App Settings].
  2. Tap [Send To].
  3. Enter an address in the displayed dialog box - tap [OK].

Result
The set address is displayed in the [App Settings] screen - [Send To].

You can set the WebDAV port number used when scanning with an imageRUNNER ADVANCE device.
The default setting is "8080".

Procedures

  1. Tap [] in the upper right corner of the Canon PRINT Business home screen - [App Settings].
  2. Tap [WebDAV Port].
  3. Enter a port number in the displayed dialog box - tap [OK].

Result
The set number is displayed in the [App Settings] screen - [WebDAV Port].

NOTE
Do not set the port number already used by the mobile terminal you are using.
If you scan using the <Scan and Send> function of the imageRUNNER ADVANCE series, specify a host name in [Host Name] on the control panel of the device. Enter the host name in the following format, including the port number, according to the instructions displayed in the [Scan] screen.
<Entry Sample> If the IP address is "192.168.0.xxx" and the new port number is "8008": http://192.168.0.xxx:8008/

Setting an SNMP Community Name
You can set an SNMP community name. The default name is "public". This setting does not normally need to be changed.

Procedures

  1. Tap [] in the upper right corner of the Canon PRINT Business home screen - [App Settings].
  2. Tap [SNMP Community Name].
  3. Enter an SNMP community name - tap [OK].

Result
The set SNMP community name is displayed in the [App Settings] screen - [SNMP Community Name].

Displaying Menu Tip
You can redisplay the operating instructions displayed in the home screen when you activate this app for the first time.

Procedures

  1. Tap [] in the upper right corner of the Canon PRINT Business home screen - [App Settings].
  2. Turn [Menu Tip] ON.

Result
The operation guide will be displayed the next time the home screen is displayed.

Setting a Proxy
If a proxy is required for communicating with the device you are using or for using the Data Conversion Service, the proxy can be set beforehand.

Procedures

  1. Tap [] in the upper right corner of the Canon PRINT Business home screen - [App Settings].
  2. Tap [Proxy Settings] - tap [Use Proxy].
  3. Enter the required items.
  4. Tap [OK].

NOTE
You cannot use a proxy for communicating with a cloud storage service.
For information about settings, check with your network administrator.

Result
The proxy is displayed as [Use] in [App Settings] screen > [Proxy Settings].

NOTE
When this app is closed [Proxy Settings] returns to [Do not use]. Set it again as necessary when the system is started again.

When you touch the device NFC mark on a mobile terminal and are connected to a Wi-Fi network, you can set the time at which the connection is automatically canceled after printing data. The default is 2 minutes.

Procedures

  1. Tap [] in the upper right corner of the Canon PRINT Business home screen - [App Settings].
  2. Tap [Wi-Fi Timeout Settings].
  3. Select the time - tap [OK].

NOTE
If you select [No timeout], the connection to the network continues until you manually cancel it.

Result
The set time is displayed in [Wi-Fi Timeout Settings] in the [App Settings] screen.

The Device Is Not Detected
When you discover devices by the [Select Printer] screen > [Auto Search], detected devices are listed as they are discovered. The device searching process normally takes about 10 seconds.
If you enter an IP address of an invalid DNS server in the Wi-Fi settings of the mobile terminal, a timeout occurs during the host name acquisition process, therefore the device searching process may take some time.
If the device is not detected after the search process has finished, it may be detected if you execute the search process again. If the target device is still not detected after you have searched again, check the following:
Support Devices
Network Environment (if the name of the device is determined by a DNS server)
Search Method
Network Settings of the Mobile Terminal
Network Settings for this App
Network Settings of the Canon Device

NOTE
If the device is not detected even after you have confirmed the following, restart the mobile terminal. The device may be detected.
If the device is still not detected, consult your network administrator about the network environment.

Support Devices
Does the device you are using support Canon PRINT Business?
Check the list of supported devices on the Canon PRINT Business support page.

Network Environment (if the name of the device is determined by a DNS server)
Is the IP address of the device correctly registered in the DNS server name resolution table (normal/reverse resolution)? Even if you change the content of the name resolution table, it may take some time for the change to be reflected in the mobile terminal. If this happens, restart the terminal or disconnect from then reconnect to the Wi-Fi network.

Search Method
Can you discover the device from [Select Printer] > [Manual Search]?

Depending on the network environment to which the mobile terminal is connected, the device might not be discovered by [Select Printer] > [Auto Search]. If this happens, you need to do a manual search.
Can you discover the device when searching for devices manually by entering the FQDN (format including host name, subdomain name, and domain name)?
<FQDN Entry Sample> If the host name is "device01", the subdomain name is "aaa", and the domain name is "bbb.com": device01.aaa.bbb.com

Network Settings of the Mobile Terminal
Is [Settings] > [Wi-Fi] enabled on your mobile terminal?
Is an HTTP proxy set on your mobile terminal?

If you are using an HTTP proxy, set the proxy in [App Settings] > [Proxy Settings] in this app.
If you are not using an HTTP proxy, change the Wi-Fi settings of the mobile terminal to settings that do not use a proxy, or specify the IP address or DNS name (FQDN) for the device as a host that does not use a proxy. For details, consult your network administrator.

Network Settings for this App
Does the SNMP community name set in [App Settings] > [SNMP Community Name] match the setting at the device?

Network Settings of the Canon Device
Is the SNMPv1 setting set to [On]?
Is the gateway address set correctly?
Is the subnet mask set correctly?

Cannot Display the Remote UI from the Mobile Terminal
Depending on the device, you might not be able to display the Remote UI from the mobile terminal. If this happens, check the status of the device at the Remote UI displayed from the PC or the control panel of the device.
If the Remote UI is displayed from the mobile terminal, you may not be able to use some functions such as file operations. If this happens, perform the operations from the Remote UI displayed from the PC or the control panel of the device.

What Port Numbers to Allow in a Firewall
Canon PRINT Business uses the following port numbers.

80 (TCP) WSD
161 (UDP) SNMP
427 (UDP) SLP
443 (TCP) For communicating with cloud storage (HTTPS)
515 (TCP)
9100 (TCP) For print jobs
8000 (TCP) REST
8080 (TCP) WebDAV
8443 (TCP) WSD, REST (HTTPS)
9013 (TCP) For acquiring MF series device information
47545 (UDP) For acquiring device information

NOTE
You can change the port numbers for WebDAV in [App Settings] > [WebDAV Port].

You can confirm the IP address from the network settings screen of the device. For details, refer to the manuals provided with the device.

NOTE
In the case of a device for which manager settings have been configured, you need to enter a password. For details, refer to the manuals that are provided with the device or contact your system administrator.

The Device Does Not Respond
If the device does not respond, check the following.
Is the device turned on?
Is the device?s LPD (LPR) print setting set to [On]?
Is the device online?

NOTE
The confirmation method differs for each model. For details, refer to the manuals provided with the device.

The Web Page Is Not Printed Correctly
When you print a web page from Canon PRINT Business, content such as the top of the web page may not be previewed and printed correctly.
This phenomenon is caused by the specifications of the OS and cannot be avoided.

Black and White Data Is Counted as Color Data
Some devices may count black and white data as color data when printing from Canon PRINT Business.
To have black and white data counted as black and white data, tap the print settings in the [Preview] screen when executing printing, and select [Select Color] - [B&W].

Data Is Not Printed According to the Print Settings
If the device you are using does not support functions displayed in the [Print Settings] screen, those settings are not applied.
If the functions are not supported by the device you are using, the following operation is performed.

[Output Method] > [Store]
For devices that do not support user inbox storing, normal printing is executed.

[Output Method] > [Secure Print]
For devices that do not support the Secure Print function, normal printing is executed.

[Dept. ID Mgt.] > ON
For devices that do not support the Department ID Management function, normal printing is executed.

NOTE
For using the Department ID Management function, enabling the Department ID Management function at the device is necessary. For details, refer to the manuals provided with the device.

[Output Size]
If you specify a paper size that is not supported by the device, the print job is printed on another paper size or a paper confirmation message is displayed on the control panel of the device.

[Select Color] > [Color]
For devices that do not support color printing, the settings are not applied and the print job is printed in black and white.

[2-sided] > ON
For devices that do not support 2-sided printing, the settings are not applied and the print data is printed on one side of the paper.

[Staple] > ON
For devices that do not support stapling, the settings are not applied and the print data is printed without being stapled.
Even if you are using a device with a finisher that supports stapling attached, for a page size other than LTR or A4, the print job may be output without stapling.

NOTE
The settings that are displayed differ for each device. When the device supports acquisition of configuration information, if you use the [Select Printer] > [Printer Details] > [Update Printer Information] function, you can display the items corresponding to the functions of the device in the [Print Settings] screen. If the configuration information of the device cannot be acquired, all items will be displayed in the [Print Settings] screen.

Printing Documents Takes Time
When using the Data Conversion Service, uploading and downloading data may take several minutes depending on the content of the data to be printed and the communication environment you are using. The method for shortening the processing time is as follows.

When using the Data Conversion Service
If you can tap [Print] in the [Preview] screen before all rendering by the Data Conversion Service is complete, printing is started. Because the rendering and printing processes are being executed in parallel, the processing time is shortened. However, if you specify the print range in an Excel file (xls and xlsx), you cannot do so until all the data has finished being converted.

A Time Out Error Is Displayed After Printing Starts
Depending on the content of the print data, the time from the start of printing in this app and print output may take some minutes.
Because mobile terminal OSes support multi-tasking, print processing continues for the enabled period even if this app is not being displayed.
If the enabled period is exceeded, the job will be canceled.

PDF Direct Printing Restrictions of Use
For devices equipped with the PDF direct printing or PS printing function, send the PDF file directly to the device to be printed.
Take care of the following when doing so.
The print preview displayed by tapping [Preview] in the [Preview] screen and the actual print result may differ.
If you set [Preview] screen > [Print Settings] screen > [Staple], the document may be stapled at different positions to those indicated in the thumbnail image in the [Preview] screen.
If an error occurs when printing a PDF file in which a password has been set, an error message is not displayed on the mobile terminal. An error message is displayed on the control panel of the device.
You cannot delete a page you do not want to print in the enlarged preview screen. To specify the pages to print, do so in the [Print Settings] screen > [Print Range].

Cannot Scan
If you cannot scan, check the following.
Is the file name set at the device single-byte letters/numbers?
Are the network settings of the device correct?

Is the file name set at the device single-byte letters/numbers?
If you are scanning from an imageRUNNER ADVANCE using the <Scan and Send> function, and set a file name at the device that includes diacritical marks or certain symbols such as double-byte characters, umlauts, and/or accents, the data cannot be correctly received in this app and a transmission failure error message will be displayed at the device.
When specifying a file name at the device, enter a file name using single-byte roman characters or single-byte symbols (ASCII characters).

Are the network settings of the device correct?
If you set [On] for [Preferences] > [Network] > [TCP/IP Settings] > [Proxy Settings] at the imageRUNNER ADVANCE device, scanning may not operate correctly. In such a case, set [Off] for it and rescan.

Scan Data is Separated and Stored
In the following cases, scanned data is split into multiple files.
When scanning multiple originals and outputting them as JPEG format files.
When the <Divide into Pages> function is set at the device when scanning from an imageRUNNER ADVANCE using the <Scan and Send> function.
Handle data split into multiple files as follows.

Uploading to Cloud Storage
You can upload up to 100 files at one time.

Emailing Files
You can send up to 5 files at one time.

Print/[Open in]
Work on one file at a time from [Documents] in the home screen of this app.
One file at a time can be printed or opened in another app. You cannot print data divided into multiple files from the preview screen or open it in another app.

NOTE
When you operate from [Documents] in the home screen, up to 20 image files (except for files in TIFF format) can be printed at once.

File Preview
Tap [] or [] at the bottom of the preview screen to switch between and check file previews.

Some PDFs Cannot Be Previewed
PDFs that have been encrypted using 256-bit encryption, encryption by digital certificate, etc.
cannot be previewed and printed with Canon PRINT Business. To preview and print with Canon PRINT Business, change the encryption level of the PDF on the computer.
Also, you can select an app to display a preview by tapping the file icon on the document preview screen.

Cannot Find Files Used In Canon Mobile Scanning for Business
Files that were stored in [Local] by Canon Mobile Scanning for Business are stored in the [CanonMScan] folder in the mobile terminal.
On Canon PRINT Business, select [Documents] > [Local] and tap [] to display the folder list, then tap the [CanonMScan] folder.

Operations When Receiving a Telephone Call
Since the operating system of the mobile terminal supports multi-tasking, even when receiving a telephone call while using the app, the state prior to receiving the call is maintained, and the screen of the app returns when the telephone call is finished. Cases where the state prior to the telephone call is not maintained are as follows.

While Scanning
If the effective time is exceeded, the scanning process is canceled.

While a Preview of the Local Document is Being Created
If the effective time is exceeded, the preview process is temporarily suspended and resumed after the phone call is finished.

While Uploading to Cloud Storage/Downloading from Cloud Storage/Creating a Preview of the Data in Cloud Storage
If the effective time is exceeded, the saving process is cancelled.

While print processing
If the effective time is exceeded, the printing process is cancelled.

Installing/Uninstalling in a Multi-user Environment
Operating systems that support a multi-user environment are Android 4.2 and later.
If another user has Canon PRINT Business installed, you cannot install an older version. You should install the latest version.

Restrictions When Using Android 5.0
When using this app with a mobile terminal with Android 5.0 installed, beware of the following. If you recall this app from the shared menu of another app while this app is running to preview data in this app, the data may not be previewed correctly, depending on the app you recalled this app from. In such cases, data can be previewed correctly by recalling this app from another app while this app is in a closed state. If [Battery saver] is set to [ON] in Android 5.0, CPU processes are suppressed and background data processing is restricted when the battery runs low. If this happens, the app may not run correctly. Use the app with the battery in a sufficiently charged state or set [Battery saver] to [Off]. This app does not support [Screen pinning] in Android 5.0. If you set [Screen pinning] to [ON] and lock the screen of the app, you may not be able to use it. If this happens, close the app from the task list and restart it. If you set [Cellular data] and [Wi-Fi] to on in the network settings of the mobile terminal, in an environment where you cannot connect to the internet via Wi-Fi within the intranet, you may not be able to communicate with the intranet, and discover devices and perform scanning in the app. In such cases, set [Cellular data] to off.

DISCLAIMERS


Android and Google Play and Google Drive™ online storage service are trademarks of Google Inc.
Dropbox and the Dropbox logo are trademarks of Dropbox, Inc.

† Prices and specifications subject to change without notice. Actual prices are determined by individual dealers and may vary.

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