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Feature Usage Notice: Resolving Issues Printing with Google Cloud Print

Update

Thank you for using Canon products. This will update the Product Advisory we released concerning this phenomenon on July 15, 2015.


Phenomenon

The phenomenon affects the Canon inkjet printers identified below and prevents customers from using them to print from Google Cloud PrintTM and/or from registering them with Google Cloud Print. This phenomenon is due to a change in Google server's authentication method.


Products

MG6320, MX522, MX722, and MX922
For the MG6320, MX522, MX722, and MX922 inkjet printers, a firmware upgrade has been developed to resolve the phenomenon. Firmware update instructions are available by clicking on your model number below.

Model Name Current Firmware Version
MG6320 1.5
MX522 1.090
MX722 3.010
MX922 3.010/3.011

Procedure

MG4220, MG5422, MG6220, MG8220, and MX892
Firmware for the MG4220, MG5422, MG6220, MG8220, and MX892 inkjet printers cannot be upgraded to resolve this phenomenon. Accordingly, please follow these steps to set up your inkjet printer as a “Classic Printer” and continue using Google Cloud Print function:

  1. Connect your printer to your computer either wirelessly or with a USB cable. Power ON the printer.
  2. Power ON the computer and connect to the Internet.
  3. Navigate to the Google Cloud Print home page and follow the prompts for adding and connecting a "Classic Printer."

Canon is investigating the cause of this phenomenon.

We apologize for the inconvenience. We appreciate your patience and will provide an update when the cause is identified and a solution becomes available.


Support

Support
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region. Please register your Canon printer to receive complimentary benefits from Canon.

Thank you, Customer Support Operations Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
  1-800-652-2666
TTD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support