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Service Notice: MAXIFY B504 Error

Update

Thank you for using Canon products.

Some replacement ink tanks sold for the Canon MAXIFY series printers which are not manufactured by Canon may cause a B504 error to be displayed, causing the printer to shut down. In such cases, even though the printer's ink supply system is working properly, the design of the non-genuine ink tank is obstructing fluid ink supply to the print head, causing the B504 error. 


Support

If you have not already done so, please register your MAXIFY printer . By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Thank you, Customer Support Operations Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
  1-800-652-2666
TTD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support