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Service Notice: EF-S 18-200mm f/3.5-5.6 IS: Possible Zoom Malfunction

Thank you for using Canon products.

We have discovered that there are cases in which some EF-S 18-200mm f/3.5-5.6 IS products may have screws that come loose inside the lens and which may interfere with zoom operation of the lens. We would like to convey the details and our service policy.

We offer our sincerest apologies to customers who have been inconvenienced by this phenomenon. Canon always strives to provide the highest quality products to our customers and we spare no effort in our quality management to make sure our customers can use our products with confidence.

We hope our efforts will earn your understanding.


Phenomenon

There are cases in which the zoom gets stuck and stops moving during operation.


Affected Product

EF-S 18-200mm f/3.5-5.6 IS

Serial Numbers of affected Units




xx0xxxxxxx
xx1xxxxxxx
xxx0xxxxxx
xxx1xxxxx
xxx3xxxxx

Support

The products with this phenomenon will be inspected and repaired free-of-charge. If you own one of the affected products, please contact our Customer Support Center. We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

If you have not already done so, please register your EF-S 18-200mm f/3.5-5.6 IS lens. By registering, we will be able to notify you via email about future announcements.

Thank you,
Customer Support Operations
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
  1-800-652-2666
TTD:   1-866-251-3752
Email:  carecenter@cits.canon.com 
Support options and hours of operation: 
www.usa.canon.com/support