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Service Notice: VIXIA HG20/HG21: Firmware Update Version


Thank you for using Canon products.

Canon has released a firmware update for the VIXIA HG20/HG21 Camcorders.

Affected Products

Changes in Firmware Version
These models are now able to record, play back, and copy movies in MXP and FXP modes with Class10 SD or SDHC memory cards.

Firmware Version is for camcorders with firmware version or If the camcorder's firmware is already Version, it is not necessary to update the firmware. Once the camcorder is updated to the latest version, it cannot be restored to a previous version.

The new firmware (Version for VIXIA HG20 can be downloaded by clicking here.
The new firmware (Version for VIXIA HG21 can be downloaded by clicking here.


This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region. Please register your VIXIA HG20 or your VIXIA HG21. By registering, we will be able to notify you via email when future firmware updates become available for download. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone:     1-800-OK-CANON
TDD:       1-866-251-3752
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support

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