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We have become aware of certain intermittent phenomena in some imageCLASS MF7460, imageCLASS MF7470, and imageCLASS MF7480 products that may cause an issue with the scan function of those products. The details of this phenomenon and the countermeasure are discussed below.

Canon's quality management resources have been enlisted to ensure that all affected customers can continue using these products with confidence. We extend our sincere apologies for any inconvenience resulting from this issue and ask for your understanding and continued cooperation.

The details of this phenomenon are as follows:

1. When faxing a document, the scan operation outputs, and transmits to the recipient of the fax, a blank sheet. An email, or i-Fax, or file transmission could also be affected by this same blank sheet phenomenon.
2. When copying a document, the original document is scanned, but the output page is a blank sheet.

Affected models and serial number ranges

This blank sheet phenomenon occurs only in the imageCLASS serial numbered products listed above. No other imageCLASS products are affected. To check your unit's serial number, press the serial number key on the control panel. The serial number will then be displayed.

Countermeasure

The above phenomenon is eliminated by installing new firmware in your imageCLASS 7460/7470/7480 Product. If the serial number of your imageCLASS 7460/7470/7480 Product is within the affected range listed in the table above, please click here to download the latest firmware.

If you have any questions regarding the above, please contact our help desk at 1-800-OK-CANON.