The Kokomo by Canon software application’s Early Access will be taken offline on 11:59pm ET on Friday, April 5, 2024.

Any personal data and biometric information, including facial scan, saved in the Kokomo by Canon platform, will be permanently deleted on 11:59pm ET on Friday, April 5, 2024. All account data will be deleted in accordance with our Terms and Conditions.

11:59pm ET on Friday, April 5, 2024

Canon continually assesses our programs and technologies to best meet the needs of our customers. Although we decided to take Kokomo by Canon Early Access offline, we are looking forward to new opportunities for you to connect and engage with Canon in the future.

No. After April 5, 2024, you will no longer have access to your account and any images you have uploaded to your account.

For additional questions regarding your account, please contact  kokomosupport@cusa.canon.com.

The Kokomo app allows you to step into a call and connect, in amazing environments. If you use the mobile companion app, you can be seen in your live presence where facial expressions, hand gestures and body movements will be visible; and you’ll feel like you’re really there. Both participants on an ImmersiveCall connect using Meta Quest 2 VR headsets and/or compatible mobile devices if they are using the mobile companion app.

No, but there are plans to potentially expand compatibility to other VR devices in the future.

We are currently testing the Kokomo application with the last 2 major OS revisions (Android 12/13 and iOS 15/16). Face scanning on Android devices is the only feature that may be impacted by the mobile device camera hardware compatibility.

No, the Kokomo application can only be experienced in VR using the Meta Quest 2 VR headset.  The mobile companion app is designed to expand the features of the Kokomo VR app and cannot be used as a stand-alone device to make an ImmersiveCall.

No, in fact you may prefer to use hand tracking in the Kokomo application. This way you can see your own hands while talking to others on the ImmersiveCall. 

1. Press  on your right Touch controller to pull up your universal menu.
   
   
2. Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
   
   
3. Select  Settings in the top right corner.
   
   
4. Select Device from the left menu, then select Hands and Controllers.
   
   
5. Select the toggle next to Hand Tracking to turn it on or off.

Yes, if you select a contact in the Kokomo app in either the Meta Quest 2 VR headset or the compatible mobile device, ‘Delete Contact’ will appear the contact’s name. Click ‘Delete Contact’ to delete that contact.

The Kokomo application currently allows only one-to-one calling. 

If a contact has paired a compatible mobile device with their Meta Quest 2 VR headset, the contact will hear the Kokomo ringtone and an incoming call notice will appear on their mobile device. 

To allow your whole body to be seen during your call, you should stand about 5ft to 6ft away from the mobile device.  Be sure to safely prop up your mobile device or use a stand that securely allows the mobile device to me angled where the front facing camera can view you in entirety.

Approximately 40 - 50 inches above the surface on which you are standing.

The Kokomo by Canon app will be available to make calls to users in the United States and Canada during Early Access.

In order to enhance your live presence during an ImmersiveCall, the Kokomo application uses images of your face in various expressions to remove the Meta Quest 2 VR headset from your live presence. If you do not perform the face scan, you will still appear in live presence while using the mobile companion app, however the Meta Quest 2 VR headset will not be erased from view.

Yes, you have the option to turn off your camera in a similar way that you would in other video conferencing apps.  In the Kokomo application, while your camera is switched off, your live presence will not be seen by the person you are engaged in the ImmersiveCall with. Instead, you will appear as the Kokomo application sunglasses, which will display where you are and where you are looking in your immersive world.  Your hands will be represented with the hand tracking functionality of the Meta Quest 2 VR headset.

Only one compatible mobile device may be paired with your Meta Quest 2 VR headset at a time.

You can have multiple Meta Quest 2 VR headsets and compatible mobile devices connected to your account, but you can only use one (1) compatible mobile device and one (1) Meta Quest 2 VR headset on each ImmersiveCall.

How long the Kokomo application retains your face scan data is managed by you.  You can decide to keep, edit, or erase face scan data at any time.  After you perform a face scan, the face scan data you provide will be stored on the Kokomo application server until it is deleted or overwritten by you. Overwriting your face scan data will automatically delete previous face scan data.  Only a single collection of face scan data may be stored per account. When you click Edit Face Scan in Profile Settings in the settings menu and repeat the scanning sequence, the face scan data previously saved is deleted and cannot be recovered.   If you click Delete Face Scan Data in Profile Settings in the Settings Menu, your previously saved face scan is deleted from your account and will not be recoverable by you or by the application.

To review your appearance after completing a face scan on the Kokomo app, you can use the Mirror feature. You can find this on the app's main menu (outside of a call) or the hand menu (during a call). To access the Mirror feature outside of a call, follow these steps for the Early Access version of the Kokomo by Canon App:

1. Complete the face scan and pair the headset with your phone.
2. Add at least one contact.
3. On your mobile device, hit "Enter Kokomo Now". The front facing camera should become active.
4. In the Kokomo VR app, a splash screen may appear. Click "Not now" to skip the tutorial screens.
5. Select "Mirror" from the main menu. You should now see yourself in the mirror pop-up window.
6. It may take a few moments for your face mask removal to activate while the system performs alignment.

If you cancel your face scan sequence before completing all four steps, your face scan data is not saved.

If you use the mobile companion app on your compatible mobile device and pair it with your Meta Quest 2 VR headset, you can bring your live presence into the ImmersiveCall.

Additional features available with the mobile companion app include:
 

• Complete a face scan to capture your facial expressions
  
  
• Search for and add contacts
  
  
• Make and receive an ImmersiveCall and then enter the virtual environment on the Meta Quest VR headset
  
  
• Choose one of the amazing locations for your ImmersiveCall to take place in
  
  
• Upload and manage your media
  
  
• Add a profile picture or capture one from your face scan

Yes, you can still make an ImmersiveCall and will appear as your live presence without the headset removal.

If you are in an ImmersiveCall, you will not be disconnected. Your appearance will be switched to the standard Kokomo app appearance as Kokomo application sunglasses. Your hand gestures will also be visible. It will be the same as if you turn your camera off during the ImmersiveCall.  

Your phone will still receive standard calls while you are in an ImmersiveCall.

Your face scan will still be saved for when you log back in. Feel free to log out and allow others in your household to use their own login to access their own Kokomo accounts and their own face scan data.

For Early Access you are required to use a compatible mobile device with the mobile companion app.

When you use the mobile companion app, a profile picture is automatically generated when you complete a face scan. You can manually upload a profile picture from your mobile device as well. Your profile picture will appear above your name in your friend’s contacts list.

Yes, the Kokomo application will be periodically introducing new and exciting locations.

We want “Being Together” in the Kokomo application to feel as real as possible.  We have put special focus on developing the locations to appear lifelike. We also choose locations that facilitate a casual hang out, which we think contributes to the Kokomo app’s vibe!

The Beach House on Hawaii’s North shore, the Malibu trailer, and the Mountainside tea house in Hawaii are real locations.  Each of these stunning settings have so much history and story, and culture behind them making them perfect locations to enjoy an ImmersiveCall.

Yes, and the other user on the ImmersiveCall will join you in the selected location.

On the mobile companion app, select the ‘media’ tab at the bottom of the screen. Click ‘Add to Media Library’ then choose photo(s) and/or video(s) that are stored on your compatible mobile device.  You can select multiple files to upload at once then click ‘Upload item(s)’.  You will see the progress of your upload and a notification will appear when the upload is complete.

Yes, media that has been uploaded to your account will be displayed in the Media Library. Click on a file and select the trash can icon in the upper corner of the screen to delete it.

Media can only be shared and experienced together while in an ImmersiveCall.  The Kokomo application does not currently enable files to be sent to another user.

Media files are accessible to you in the Kokomo app until you delete them from the Media Library.

Photo(s) and video(s) from your compatible mobile device can be uploaded.

Currently there is no way to change your username after creating your account in the Early Access version of the Kokomo application. You would need to delete your account and create a new one.

Face scan data is deleted from the Kokomo application server when you click ‘Delete Face Scan Data’ from Profile Settings in the settings menu on the mobile companion app.

Yes, ‘Delete My Account’ is found in Profile Settings in the settings menu. If you click ‘Delete My Account’ your Kokomo application account will be permanently deleted from the Kokomo application server and cannot be recovered.

The Kokomo application server is protected by a firewall. Video/audio/data stream is encrypted using DTLS, and the data channel is encrypted using SRTP.

Compatible with Meta Quest 2 headset.

The minimum OS requirements for mobile devices to run the Kokomo mobile companion app are:

• Apple iOS 15.7+*
• Android 12+**

*Tested with iPhone 11, 12, 13 and 13 Pro with iOS15.5 or later.

**Tested with Samsung A72 DEN A725, Samsung Galaxy Z Flip 4 5G  and Redmi 9A Aurora Android OS 12 or later..

Some Android mobile devices cannot use the Kokomo face scan as the camera API is not supported. Please refer to the tested camera device.

We currently support users in the United States and Canada with plans to support additional countries in the future.

List of known issues for the latest build as of April 2023.

• UI design is not final for Early Access Release. Some of the UI may not be displayed properly.
• The frame rate of the user image is being improved.
• Operation during ImmersiveCall may become unstable depending on the network, mobile device, or other factors, the orientation of the smartphone (portrait orientation during an ImmersiveCall), or prolonged use. If this occurs, please re-launch the application and make your ImmersiveCall again.
• HMD removal is supported when the phone is in the proper position and user is standing and facing forward.
• If the network is temporarily disconnected while the application is running, you may not be automatically reconnected. If this occurs, please re-launch the application and make your ImmersiveCall again.
• During an ImmersiveCall the app automatically adjusts to match your height to the environment. This function may not be consistently stable.
• The online status of your friends may not be accurate.
• If you reject a friend request, you may still be added temporarily to the requester’s contact list if they added you via VR app, but restart of the requester’s VR app will correct the issue and contact list will be updated.
• If you switch between screens on your mobile device during an ImmersiveCall and exit call screen, you may not be able to return to the call screen on your mobile device. Please end the call via the VR app and make your ImmersiveCall again.
• Media audio may not stop even after ending video media sharing. Please end the call and make your ImmersiveCall again.