Canon U.S.A., Inc. Named One of America’s Best Customer Service Providers by Newsweek and Statista

MELVILLE, NY, November 10, 2025—Canon U.S.A., Inc., a leader in digital imaging solutions, today announced that it has been named one of America’s Best Customer Service 2026 companies by Newsweek and its data analytics partner, Statista. This recognition celebrates organizations that have demonstrated exceptional service via surveys filled out by thousands of consumers across the United States. This honor reflects Canon’s continued investment in service excellence, including online, in person and specialized support programs for consumers and professional clients.

America’s Best Customer Service 2026 draws on an independent, large-scale survey of American consumers covering 166 categories across retail, digital services and other consumer-facing industries. Canon was listed in the Online Retailers: Sports and Leisure category and the Photo & Video Equipment (online) sub-category. The recognition is designed to capture authentic customer experiences and measure quality of communication, professional competence, range of services, customer focus and accessibility, with half of the total score based on the likelihood that customers would recommend a company.

“Earning a place among America’s Best Customer Service companies reflects the dedication our teams bring to every customer interaction,” said Sammy Kobayashi, President and CEO of Canon U.S.A., Inc. “The customer is our most important stakeholder, and everything we do at Canon is driven by their needs. Our goal is to ensure that each person receives clear guidance, helpful expertise and dependable support, whether they are selecting equipment online, working in a professional studio or receiving technical assistance. We thank Newsweek and Statista for this meaningful acknowledgment.”

Canon’s service model emphasizes personalized care, real-time communication and professional expertise at every stage of the customer experience. The company has built service channels that support customers wherever they are, including expanded online support tools, on-site repair and maintenance services and highly trained teams committed to helping customers get the most out of their Canon products. These capabilities reflect Canon’s focus on putting the customer first and its corporate philosophy that great service is as important as great technology.

This acknowledgement underscores Canon’s long-standing commitment to exceptional service and strengthens its reputation as a trusted brand delivering meaningful value to its customers. For more information on Canon U.S.A., Inc. and its customer support programs, including product guidance, technical service and learning resources, please visit www.usa.canon.com. 

About Canon U.S.A., Inc.

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States, Latin America, and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years.^Footnote1 Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit www.usa.canon.com and connect with us on LinkedIn at www.linkedin.com/company/canonusa.

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