Firmware Notice: CR-N500: Firmware Version 1.5.0

Firmware Version 1.5.0 incorporates the following fixes and enhancements:

  1. Adds Lite version of the automatic tracking application. Lite version application has basic features of the automatic tracking application.
  2. Enables the ability to adjust Custom Picture [Black: Master Pedestal], [Black: Master Black Red], and [Black: Master Black Blue] more widely.
  3. Revises the display of Clear Scan Settings.
  4. Adds function for setting a limit on the range of operation of the pan / tilt.
  5. Enables the ability to set zoom and focus speeds in more detail.
  6. Enables the ability to make [Speed Level] of Preset Setting a finer adjustment at lower speeds.
  7. Adds function for color bar output.
  8. Adds function for selecting SDI output timecode superposition on or off.
  9. Displays the Camera Name set by the user at the top of the settings Page.
  10. Increases target bit rate limit when using encryption with SRT protocol.
  11. Fixes minor issues.

Update the firmware from the camera's Settings Page.
For details, refer to the camera's User Manual.

<Firmware file>
- crn500-v150.bin

The firmware contains software modules developed by third parties. For details, see "ReadMe-E.txt" in the downloaded file and "ThirdPartySoftware-E.pdf" (third-party software) in the lower part of each folder in the "LICENSE" folder. The license terms for each module are contained in the same folder.

Do not turn off the power to the camera while performing the firmware update.
Turning off the camera at this stage may result in disabling its ability to boot correctly.

Windows 10 64bit, Windows 11
macOS 14, macOS 13

Preparations for a firmware update:

  1. Download the file to any folder.
  2. Extract files from a compressed file (ZIP file).
  3. For further instructions, refer to Readme in the decompressed folder.


Download Firmware Version 1.5.0 for the CR-N500.

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This information is only for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON / 1-800-652-2666
TDD: 1-866-251-3752

Support options and hours of operation:

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