Maintenance Cartridge MC‑G01 Used in GX Series Inkjet Printers

Thank you for using Canon products.

Concerning Maintenance Cartridge MC‑G01 used in the GX series inkjet printers, a potential issue has been identified. Details and our customer support measure are described below.

We would like to offer our sincere apologies to users who may have been inconvenienced by this issue. We take our quality management seriously and strive to make sure our customers can use our products with confidence.

Issue
Some GX series inkjet printers (models and serial numbers listed below) may be affected by an issue in which, a small amount of ink may leak from the inside of the printer during initial setup or when performing one of the maintenance functions, such as ‘Replace Ink in Print Head’.

Affected Products

Model Serial Numbers
MAXIFY GX7120 KRKF01977
KRKF02621
MAXIFY GX6120 KRKG01356
KRKG01409
KRKG01807
KRKG03236

Support

For any printer that is within the scope of the affected units, Canon will provide the best service option to resolve this issue.

If you have not already done so, please register your Canon printer. By registering, we will be able to notify you via email of any future announcements.

This information is for residents of the U.S.A. and its five territories only. If you do not reside in the U.S.A. or its five territories, please contact the Canon Customer Support Center in your region.

Thank You,
Customer Support Operations
Canon U.S.A., Inc

Get personalized support via My Canon. Access your account, or create a new account, click here to get started.

GET SUPPORT
Need help with your product? Let us help you find what you need.
Product Support
NEED IT FIRST
Sign up for up-to-the-minute Canon News, Sales and Deals.
LEARN WITH CANON
Discover great new ways to enjoy your products with exclusive articles, training and events.
Learn more