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Shipping and Handling
Free Standard Shipping and Handling on Select Products
Offer valid September 1, 2026 12:05 a.m. ET through October 31, 2026 11:50 p.m. ET. Offer valid only on select products available for sale through the Canon online store. See product page for details. Offer not valid on bulk orders. Orders will be shipped to a street address in the 50 United States or the District of Columbia only. Free standard shipping and handling offer is a $5.99 to $15.99 Canon online store value. Offer subject to the Canon Terms of Sale. Dealers, distributors and other resellers are not eligible for this offer. Offer void where prohibited, taxed, or restricted.
Power Issue on imageCLASS MF272dw / MF273dw & LBP122dw Printers
Thank you for choosing Canon products.
Canon has identified a potential power issue affecting select imageCLASS MF272dw, MF273dw, and LBP122dw printers. Under certain operating conditions, affected units may experience a sudden shutdown during printing and cannot be restarted via standard power cycling (power button OFF/ON).
We offer our sincere apologies for any inconvenience this issue may cause. Canon takes product quality seriously, and we are committed to providing reliable support to ensure your product performs as expected.
Temporary Workaround
If your printer experiences a sudden shutdown and does not turn back on try the following:
- Unplug the power cord directly from the wall outlet or power source.
- Wait 10 minutes to allow the internal residual charge and error state to fully clear.
- Plug the power cord back in and power on the printer.
Note: Unplugging the device for 10 minutes may temporarily restore functionality; however, the issue can reoccur until a permanent repair is completed.
Affected Products
This issue affects certain serial numbers in the ranges below for the following models:
| Model | Serial Numbers |
| imageCLASS MF272dw | from 36W21455 to 36W23191 |
| imageCLASS MF273dw | from 36P54969 to 36P57271 |
| imageCLASS LBP122dw | from NYQA053797 to NYQA054444 |
The serial number is located on the rear label of the printer and on the printer box.
NOTE: Units falling within the serial number range above may be subject to this issue. Not all units within this range are affected. To verify if your specific product requires service, we encourage you to call our support team to check if your product may be impacted by this issue.
Support
For any printer that is within the scope of the affected units, Canon will provide the best service option to resolve this issue.
If your printer's serial number falls within the affected range, please contact our call center during the office hours listed below:
1-800-OK-CANON (1-800-652-2666)
Monday–Friday 9:00 am to 6:00 pm ET, excluding holidays
If you have not already done so, please register your Canon printer. By registering, we will be able to notify you via email of any future announcements. Click here to Register your product.
This information is for residents of the U.S.A. and its five territories only. If you do not reside in the U.S.A. or its five territories, please contact the Canon Customer Support Center in your region.
Thank You, Customer Support Operations Canon U.S.A., Inc.
Get personalized support via MyCanon Account. Access your account, or create a new account, click here to get started.
var baseURL = 'https://www.usa.canon.com';
var prodSite = 'Y';
var wcmPathStripStart = 'canon_newweb_products/products';
var portalContextRoot = '/internet/portal';
var virtualPortalName = '/us';
var useMaritzCXSurvey = 'Y';
var maritzSurvey = 'M6BSBQ';
var maritzSurveyUrl = 'https://canonusa.esaas.inmoment.com/surveys/M6BSBQ/Scripts/clientExtensibility.js';
var surveyURL = 'https://canonusa.esaas.inmoment.com/cgi-bin/qwebcorporate.dll?idx=M6BSBQ';
var mcxSiteInterceptParameters = {
surveyURL: surveyURL, //string
showOnLoad: true, //boolean
invitationID: undefined, //string
probability: 33, //number (0 - 100 (%))
width: 750, //number (px)
height: 900, //number (px)
cookieID: "", //string
expireDaysIfYes: 60, //number (days)
expireDaysIfNo: 60, //number (days)
delay: undefined, //number (ms)
waitUntilClose: false, //boolean
placeholderURL: undefined, //string
showInline: undefined, //boolean
inlineID: undefined, //string
inlineWrapperID: undefined, //string
inlineCloseID: undefined, //string
cleanseCookie: false, //boolean
debug: undefined, //boolean
ignoreWarning: undefined, //boolean
enabled: undefined, //boolean
domainPath: '',
pagevisit: 45,
mcxBlackList: ["http.support..usa.canon.com/kb/index.page=home"]
};
(function(w){
"use strict";
//Check to make sure custom parameters exist
if(typeof w.mcxSiteInterceptParameters === 'undefined') {
//Backward compatibility (for customers who have <v1.3)
if(typeof w.allegianceSiteInterceptParameters !== 'undefined') {
w.mcxSiteInterceptParameters = w.allegianceSiteInterceptParameters;
console.warn("The parameters variable (allegianceSiteInterceptParameters) needs to be renamed to mcxSiteInterceptParameters inside of the client extensibility. allegianceSiteInterceptParameters may be deprecated in future versions.");
} else {
console.warn("mcxSiteInterceptParameters undefined, ensure that it is defined in client extensibility and that the site intercept script is loaded in after the client extensibility script. Default parameters used.");
w.mcxSiteInterceptParameters = "";
}
}
var isArray = function() { return w.mcxSiteInterceptParameters && w.mcxSiteInterceptParameters.constructor === Array && w.mcxSiteInterceptParameters.length > 0; };
if(isArray()) {
var MCX_DEFAULT = 'MCX_DEFAULT';
var mcxUniqueID = w.mcxUniqueID || MCX_DEFAULT;
//Check over each item to see if a uniqueID matches
for(var i = 0; i < w.mcxSiteInterceptParameters.length; i++) {
if(w.mcxSiteInterceptParameters[i].uniqueID && mcxUniqueID == w.mcxSiteInterceptParameters[i].uniqueID) {
w.mcxSiteInterceptParameters = w.mcxSiteInterceptParameters[i];
}
}
//If no matches were found, attempt to assign default
if(isArray()) {
for(var j = 0; j < w.mcxSiteInterceptParameters.length; j++) {
if(w.mcxSiteInterceptParameters[j].uniqueID && MCX_DEFAULT == w.mcxSiteInterceptParameters[j].uniqueID) {
w.mcxSiteInterceptParameters = w.mcxSiteInterceptParameters[j];
}
}
//If no default was assigned, use the first item
if(isArray()) {
w.mcxSiteInterceptParameters = w.mcxSiteInterceptParameters[0];
}
}
}
var mcxPresetParam = w.mcxSiteInterceptParameters;
w.McxSiteInterceptOnExit = {
//Parameters used for customizing script
parameters: {
//Defaults
surveyURL: typeof mcxPresetParam.surveyURL === 'string' ? mcxPresetParam.surveyURL : "",
showOnLoad: typeof mcxPresetParam.showOnLoad === 'boolean' ? false : false,
invitationID: typeof mcxPresetParam.invitationID === 'string' ? mcxPresetParam.invitationID : "",
probability: typeof mcxPresetParam.probability === 'number' ? mcxPresetParam.probability : 100, //0 - 100%
width: typeof mcxPresetParam.width === 'number' ? mcxPresetParam.width : 550, //px
height: typeof mcxPresetParam.height === 'number' ? mcxPresetParam.height : 520, //px
cookieID: typeof mcxPresetParam.cookieID === 'string' ? mcxPresetParam.cookieID : "",
expireDaysIfYes: typeof mcxPresetParam.expireDaysIfYes === 'number' ? mcxPresetParam.expireDaysIfYes : 30, //days
expireDaysIfNo: typeof mcxPresetParam.expireDaysIfNo === 'number' ? mcxPresetParam.expireDaysIfNo : 30, //days
delay: typeof mcxPresetParam.delay === 'number' ? mcxPresetParam.delay : 0, //ms
waitUntilClose: typeof mcxPresetParam.waitUntilClose === 'boolean' ? mcxPresetParam.waitUntilClose : false,
placeholderURL: typeof mcxPresetParam.placeholderURL === 'string' ? mcxPresetParam.placeholderURL : "",
showInline: typeof mcxPresetParam.showInline === 'boolean' ? mcxPresetParam.showInline : false,
inlineID: typeof mcxPresetParam.inlineID === 'string' ? mcxPresetParam.inlineID : "mcxSurveyDialog",
inlineWrapperID: typeof mcxPresetParam.inlineWrapperID === 'string' ? mcxPresetParam.inlineWrapperID : "mcxSurveyWrapper",
inlineCloseID: typeof mcxPresetParam.inlineCloseID === 'string' ? mcxPresetParam.inlineCloseID : "mcxSurveyClose",
cleanseCookie: typeof mcxPresetParam.cleanseCookie === 'boolean' ? mcxPresetParam.cleanseCookie : false,
debug: typeof mcxPresetParam.debug === 'boolean' ? mcxPresetParam.debug : false,
ignoreWarning: typeof mcxPresetParam.ignoreWarning === 'boolean' ? mcxPresetParam.ignoreWarning : false,
enabled: typeof mcxPresetParam.enabled === 'boolean' ? mcxPresetParam.enabled : true,
pageVisit: typeof mcxPresetParam.pageVisit === 'number' ? mcxPresetParam.pageVisit : 4,
mcxBlackList: typeof mcxPresetParam.mcxBlackList === 'object' ? mcxPresetParam.mcxBlackList : [],
domainPath: typeof mcxPresetParam.domainPath === 'string' ? mcxPresetParam.domainPath : ""
},
takeSurvey: false, //Script-level variable, leave false.
surveyWindow: undefined, //Survey window, leave undefined.
surveyURLParams: undefined,
cachedHTML: undefined,
//Called when the page is loaded. Executes logic to determine whether to show the invitation or not.
onPageLoad: function () {
w.mcxLog('onPageLoad');
w.McxSiteInterceptOnExit.cookieVisitCount();
if(w.McxSiteInterceptOnExit.parameters.uniqueID) { w.mcxLog('uniqueID: ' + w.McxSiteInterceptOnExit.parameters.uniqueID); }
w.McxSiteInterceptOnExit.surveyURLParams = sessionStorage["mcx.surveyURLParams"];
if (!w.McxSiteInterceptOnExit.surveyURLParams) { sessionStorage["mcx.surveyURLParams"] = '[{}]'; }
var rand = Math.floor(Math.random() * 100);
if(w.McxSiteInterceptOnExit.parameters.probability < 1 && w.McxSiteInterceptOnExit.parameters.probability > 0) {
var decimal = w.McxSiteInterceptOnExit.parameters.probability;
w.McxSiteInterceptOnExit.parameters.probability = Math.floor(w.McxSiteInterceptOnExit.parameters.probability * 100);
w.mcxWarn('mcxSiteIntercept warning: The script detected a probability between 0 and 1. Probability should be a whole number between 0 and 100. The script has converted it to a whole number: ' + decimal + ' -> ' + w.McxSiteInterceptOnExit.parameters.probability);
}
if(w.McxSiteInterceptOnExit.parameters.probability <= 0) {
w.mcxWarn('mcxSiteIntercept warning: Probability it set to ' + w.McxSiteInterceptOnExit.parameters.probability + '. It must be greater than 0 to have any chance of displaying the survey.');
}
//Check if random number is less than probability (less than means probability met) and that survey is enabled
if (rand < w.McxSiteInterceptOnExit.parameters.probability && w.McxSiteInterceptOnExit.parameters.enabled && parseInt(w.McxSiteInterceptOnExit.RgetCookie('McxPageVisit')) >= w.McxSiteInterceptOnExit.parameters.pageVisit && w.McxSiteInterceptOnExit.McxBlackList() === false){
//If no cookie exists, and showOnLoad is true, display the survey modal
if (!w.McxSiteInterceptOnExit.hasCookie() && w.McxSiteInterceptOnExit.parameters.showOnLoad) {
if(w.McxSiteInterceptOnExit.parameters.invitationID.length > 0) {
w.McxSiteInterceptOnExit.showModal();
} else {
w.mcxLog('delay ' + w.McxSiteInterceptOnExit.parameters.delay + ' ...');
w.setTimeout(function () {
w.mcxLog('... delay ');
w.McxSiteInterceptOnExit.popUp();
}, w.McxSiteInterceptOnExit.parameters.delay);
}
}
} else {
if(!w.McxSiteInterceptOnExit.parameters.enabled) {
w.mcxLog('Survey is disabled');
} else {
w.mcxLog('Probability fail. Chance to succeed: ' + w.McxSiteInterceptOnExit.parameters.probability + '%');
}
}
},
//Page visit count
cookieVisitCount: function(){
if(w.McxSiteInterceptOnExit.RgetCookie('McxPageVisit') == "" ){
document.cookie="McxPageVisit= 1; path=/; domain="+(w.McxSiteInterceptOnExit.parameters.domainPath)+";";
} else {
var pageVisit = parseInt(w.McxSiteInterceptOnExit.RgetCookie('McxPageVisit'));
document.cookie="McxPageVisit=" +(pageVisit + 1)+ "; path=/; domain="+(w.McxSiteInterceptOnExit.parameters.domainPath)+";";
}
},
RgetCookie: function(cname) {
var name = cname + "=";
var ca = document.cookie.split(';');
for(var i=0; i<ca.length; i++) {
var c = ca[i];
while (c.charAt(0)==' ') c = c.substring(1);
if (c.indexOf(name) == 0) return c.substring(name.length,c.length);
}
return "";
},
McxBlackList: function(){
var checkArray = w.McxSiteInterceptOnExit.parameters.mcxBlackList;
var aL = checkArray.length;
var curUrl = window.location.href;
for (var i = 0; i < aL; i++){
var testEx = RegExp(checkArray[i]);
var finalCheck = testEx.test(curUrl);
if (finalCheck){ return true; }
}
return false;
},
//Function to add a parameter to URL
addUrlParameter: function (value, name) {
w.mcxLog('Added URL parameter: [' + value + ', ' + name + ']');
w.McxSiteInterceptOnExit.surveyURLParams = sessionStorage["mcx.surveyURLParams"];
var object = JSON.parse(w.McxSiteInterceptOnExit.surveyURLParams);
object[0][value] = name;
sessionStorage["mcx.surveyURLParams"] = JSON.stringify(object);
w.McxSiteInterceptOnExit.surveyURLParams = sessionStorage["mcx.surveyURLParams"];
},
//Function to remove a parameter from URL
removeUrlParameter: function (value) {
w.mcxLog('Removed URL parameter: [' + value + ']');
var object = JSON.parse(w.McxSiteInterceptOnExit.surveyURLParams);
delete object[0][value];
sessionStorage["mcx.surveyURLParams"] = JSON.stringify(object);
w.McxSiteInterceptOnExit.surveyURLParams = sessionStorage["mcx.surveyURLParams"];
},
//Converts the URL parameters to a query string that will get appended to the survey URL
urlParametersToQueryString: function() {
w.mcxLog('urlParametersToQueryString ...');
if(w.McxSiteInterceptOnExit.surveyURLParams) {
var parameters = JSON.parse(w.McxSiteInterceptOnExit.surveyURLParams)[0];
var queryString = [];
for(var property in parameters) {
if(parameters.hasOwnProperty(property)) {
queryString.push(property + "=" + parameters[property]);
}
}
w.mcxLog('... urlParametersToQueryString ');
return "&" + queryString.join('&');
} else { return ""; }
},
//Creates a cookie with the given parameters
createCookie: function (name, value, days) {
w.mcxLog('createCookie: [' + name + ', ' + value + ', ' + days + ']');
var date = new Date();
date.setTime(date.getTime() + (days * 24 * 60 * 60 * 1000));
w.docCookies.setItem(name, value, date);
},
hasCookie: function() {
var hasCookie = w.docCookies.hasItem('mcxSurveyQuarantine' + w.McxSiteInterceptOnExit.parameters.cookieID, w.McxSiteInterceptOnExit.parameters.cleanseCookie);
w.mcxLog('hasCookie: ' + 'mcxSurveyQuarantine' + w.McxSiteInterceptOnExit.parameters.cookieID + ': ' + hasCookie);
return hasCookie;
},
//Called when page is closed or domain is changed.
onPageClose: function () {
w.mcxLog('onPageClose');
if(w.McxSiteInterceptOnExit.parameters.enabled) {
//w.McxSiteInterceptOnExit.addUrlParameter("mcxReferrerURL", encodeURIComponent(w.location.href));
if (w.McxSiteInterceptOnExit.takeSurvey && w.McxSiteInterceptOnExit.surveyWindow && w.McxSiteInterceptOnExit.surveyWindow.opener && !w.McxSiteInterceptOnExit.surveyWindow.opener.closed) {
w.McxSiteInterceptOnExit.surveyWindow.location = (w.McxSiteInterceptOnExit.parameters.surveyURL + w.McxSiteInterceptOnExit.urlParametersToQueryString());
} else { return; }
}
},
//Brings up the survey
popUp: function () {
w.mcxLog('popUp');
var rand = Math.floor(Math.random() * 100);
if (!w.McxSiteInterceptOnExit.hasCookie() && w.McxSiteInterceptOnExit.parameters.enabled && rand < w.McxSiteInterceptOnExit.parameters.probability) {
var strWindowFeatures = "menubar=0,location=yes,resizable=yes,scrollbars=yes,toolbar=0,status=yes,modal=yes,width=" + w.McxSiteInterceptOnExit.parameters.width + ",height=" + w.McxSiteInterceptOnExit.parameters.height;
w.McxSiteInterceptOnExit.takeSurvey = true;
w.McxSiteInterceptOnExit.createCookie(
('mcxSurveyQuarantine' + w.McxSiteInterceptOnExit.parameters.cookieID),
('mcxSurveyQuarantine' + w.McxSiteInterceptOnExit.parameters.cookieID),
w.McxSiteInterceptOnExit.parameters.expireDaysIfYes);
var inv = document.getElementById(w.McxSiteInterceptOnExit.parameters.invitationID);
if(inv) { inv.style.display = 'none'; }
if(w.McxSiteInterceptOnExit.parameters.waitUntilClose) {
//Opens window and shows placeholderURL
w.McxSiteInterceptOnExit.surveyWindow = w.open(w.McxSiteInterceptOnExit.parameters.placeholderURL, "_blank", strWindowFeatures);
//w.McxSiteInterceptOnExit.surveyWindow.blur();
//window.global.focus();
} else {
//Logic for showing survey on the page rather than a separate window
if(w.McxSiteInterceptOnExit.parameters.showInline) {
var elem = document.getElementById(w.McxSiteInterceptOnExit.parameters.inlineID);
//Make sure elem exists on page, otherwise create a DIV with inlineID
if(!elem) {
elem = document.createElement('div');
elem.setAttribute("id", w.McxSiteInterceptOnExit.parameters.inlineID);
document.body.appendChild(elem);
}
//Preserve existing HTML
if(typeof w.McxSiteInterceptOnExit.cachedHTML === 'undefined') { w.McxSiteInterceptOnExit.cachedHTML = elem.innerHTML; }
//Inject additional required HTML and survey
elem.innerHTML = w.McxSiteInterceptOnExit.cachedHTML +
'<div id="' + w.McxSiteInterceptOnExit.parameters.inlineWrapperID + '">' +
'<div id="' + w.McxSiteInterceptOnExit.parameters.inlineCloseID + '"></div>' +
'<iframe frameborder="0" src="' + (w.McxSiteInterceptOnExit.parameters.surveyURL + w.McxSiteInterceptOnExit.urlParametersToQueryString()) +
'" width="' + w.McxSiteInterceptOnExit.parameters.width + '" height="' +
w.McxSiteInterceptOnExit.parameters.height + '"></iframe></div>';
elem.style.display = 'block';
//Event listener for closing the dialog
var el = document.getElementById(w.McxSiteInterceptOnExit.parameters.inlineCloseID);
if (el.addEventListener) { el.addEventListener("click", w.McxSiteInterceptOnExit.closeSurveyModal, false); }
else { el.attachEvent("onclick", w.McxSiteInterceptOnExit.closeSurveyModal); }
} else {
//Shows survey right away (if both waitUntilClose and showInline are false)
w.McxSiteInterceptOnExit.surveyWindow = w.open((w.McxSiteInterceptOnExit.parameters.surveyURL + w.McxSiteInterceptOnExit.urlParametersToQueryString()), "_blank", strWindowFeatures);
}
}
w.focus();
}
},
//Hides modal
closeSurveyModal: function() {
w.mcxLog('closeSurveyModal');
document.getElementById(w.McxSiteInterceptOnExit.parameters.inlineID).style.display = 'none';
},
//Accepts the invitation.
acceptSurvey:function() {
w.mcxLog('acceptSurvey');
var curUrl = window.location.href;
w.McxSiteInterceptOnExit.addUrlParameter('ref_url', curUrl);
w.McxSiteInterceptOnExit.popUp();
},
//Creates a quarantine cookie and hides the invitation.
declineSurvey: function () {
w.mcxLog('declineSurvey');
w.McxSiteInterceptOnExit.createCookie(
('mcxSurveyQuarantine' + w.McxSiteInterceptOnExit.parameters.cookieID),
('mcxSurveyQuarantine' + w.McxSiteInterceptOnExit.parameters.cookieID),
w.McxSiteInterceptOnExit.parameters.expireDaysIfNo);
document.getElementById(w.McxSiteInterceptOnExit.parameters.invitationID).style.display = 'none';
},
//Shows the invitation
showModal: function (delay) {
w.mcxLog('showModal ...');
if(w.McxSiteInterceptOnExit.parameters.enabled) {
if(!delay) { delay = w.McxSiteInterceptOnExit.parameters.delay; }
w.setTimeout(function () {
w.mcxLog('... showModal');
var invitation = document.getElementById(w.McxSiteInterceptOnExit.parameters.invitationID);
if(invitation) { invitation.style.display = 'block'; }
}, delay);
}
},
addOnLoadEvent: function (func) {
var oldonload = w.onload;
if (typeof w.onload != 'function') {
w.onload = func;
} else {
w.onload = function () {
if (oldonload) { oldonload(); }
func();
};
}
},
addBeforeUnLoadEvent: function (func) {
var oldonload = w.onbeforeunload;
if (typeof w.onbeforeunload != 'function') {
w.onbeforeunload = func;
} else {
w.onbeforeunload = function () {
if (oldonload) { oldonload(); }
func();
};
}
},
addOnUnLoadEvent: function (func) {
var oldonload = w.onunload;
if (typeof w.onunload != 'function') {
w.onunload = func;
} else {
w.onunload = function () {
if (oldonload) { oldonload(); }
func();
};
}
}
};
w.docCookies = {
getBrowser: function () {
// Opera 8.0+
var isOpera = (!!window.opr && !!opr.addons) || !!window.opera || navigator.userAgent.indexOf(' OPR/') >= 0;
// Firefox 1.0+
var isFirefox = typeof InstallTrigger !== 'undefined';
// Safari 3.0+ "[object HTMLElementConstructor]"
var isSafari = /constructor/i.test(window.HTMLElement) || (function (p) { return p.toString() === "[object SafariRemoteNotification]"; })(!window['safari'] || (typeof safari !== 'undefined' && safari.pushNotification));
// Internet Explorer 6-11
var isIE = /*@cc_on!@*/false || !!document.documentMode;
// Edge 20+
var isEdge = !isIE && !!window.StyleMedia;
// Chrome 1+
var isChrome = !!window.chrome && !!window.chrome.webstore;
return {
isOpera: isOpera,
isFirefox: isFirefox,
isSafari: isSafari,
isIE: isIE,
isEdge: isEdge,
isChrome: isChrome
}
},
getItem: function (sKey) {
if (!sKey) { return null; }
return decodeURIComponent(document.cookie.replace(new RegExp("(?:(?:^|.*;)\\s*" + encodeURIComponent(sKey).replace(/[\-\.\+\*]/g, "\\$&") + "\\s*\\=\\s*([^;]*).*$)|^.*$"), "$1")) || null;
},
setItem: function (sKey, sValue, vEnd, sPath, sDomain, bSecure) {
if (!sKey || /^(?:expires|max\-age|path|domain|secure)$/i.test(sKey)) { return false; }
var sExpires = "";
if (vEnd) {
switch (vEnd.constructor) {
case Number:
sExpires = vEnd === Infinity ? "; expires=Fri, 31 Dec 9999 23:59:59 GMT" : "; max-age=" + vEnd;
break;
case String:
sExpires = "; expires=" + vEnd;
break;
case Date:
sExpires = "; expires=" + vEnd.toUTCString();
break;
}
}
var browser = this.getBrowser();
if (browser.isIE || browser.isEdge || !McxSiteInterceptOnExit.parameters.domainPath) {
w.mcxLog('Building cookie without domain. IE: ' + browser.isIE + '; Edge: ' + browser.isEdge + '; domainPath: not used(IE)', true);
document.cookie = encodeURIComponent(sKey) + "=" + encodeURIComponent(sValue) + sExpires + "; path=/";
} else {
w.mcxLog('Building cookie with domain. domainPath: ' + McxSiteInterceptOnExit.parameters.domainPath, true);
document.cookie = encodeURIComponent(sKey) + "=" + encodeURIComponent(sValue) + sExpires + "; domain=" + McxSiteInterceptOnExit.parameters.domainPath + "; path=/";
}
return true;
},
removeItem: function (sKey) {
if (!this.hasItem(sKey)) { return false; }
document.cookie = encodeURIComponent(sKey) + "=; expires=Thu, 01 Jan 1970 00:00:00 GMT; domain=" + McxSiteInterceptOnExit.parameters.domainPath + "; path=/";
return true;
},
hasItem: function (sKey, cleanseCookie) {
if (!sKey) { return false; }
if (cleanseCookie === true) {
this.removeItem(sKey);
}
return (new RegExp("(?:^|;\\s*)" + encodeURIComponent(sKey).replace(/[\-\.\+\*]/g, "\\$&") + "\\s*\\=")).test(document.cookie);
},
keys: function () {
var aKeys = document.cookie.replace(/((?:^|\s*;)[^\=]+)(?=;|$)|^\s*|\s*(?:\=[^;]*)?(?:\1|$)/g, "").split(/\s*(?:\=[^;]*)?;\s*/);
for (var nLen = aKeys.length, nIdx = 0; nIdx < nLen; nIdx++) { aKeys[nIdx] = decodeURIComponent(aKeys[nIdx]); }
return aKeys;
}
};
w.mcxWarn = function(warning, ignorePrefix) {
var consoleWarn = typeof console !== "undefined" && console.warn && w.McxSiteInterceptOnExit.parameters.ignoreWarning === false;
if(consoleWarn) {
var prefix = ignorePrefix ? '' : 'mcxSiteIntercept: ';
console.warn(prefix + warning);
}
};
w.mcxLog = function(log, ignorePrefix) {
var consoleLog = typeof console !== "undefined" && console.log && w.McxSiteInterceptOnExit.parameters.debug === true;
if(consoleLog) {
var prefix = ignorePrefix ? '' : 'mcxSiteIntercept: ';
console.log(prefix + log);
}
};
w.AllegianceSiteInterceptOnExit = w.McxSiteInterceptOnExit; //Backward compatibility (for customers who have <v1.3)
w.McxSiteInterceptOnExit.addOnUnLoadEvent(w.McxSiteInterceptOnExit.onPageClose); //ensures that other events are retained
w.McxSiteInterceptOnExit.addBeforeUnLoadEvent(w.McxSiteInterceptOnExit.onPageClose); //ensures that other events are retained
w.McxSiteInterceptOnExit.addOnLoadEvent(w.McxSiteInterceptOnExit.onPageLoad); //ensures that other events are retained
w.mcxLog("script loaded");
}(this));
var Allegiance = (function() {
var showSurvey = function(surveyId, cimId, pimId, modelDesc, transID) {
var url = "https://canonusa.esaas.inmoment.com/cgi-bin/qwebcorporate.dll?";
var idx = surveyId;
var cim = cimId;
var pim = pimId;
var model = modelDesc;
var surveyTimeStamp = "";
var finalSurveyUrl = url+"&idx="+idx+"&CIM="+cim+"&PIM="+pim+"&Model="+model+"&TransID="+transID+"&t="+surveyTimeStamp;
$('#allegiance-iframe').attr('src', finalSurveyUrl);
};
return {
showSurvey : showSurvey
};
})();
$(document).ready(function() {
// Need to show ConfirmIt only on support pages
if (window.location.href.indexOf("/support/p") > -1) {
var model = '';
var category = '';
if (useMaritzCXSurvey == "N") {
ConfirmIt.openSurvey(encodeURIComponent(model),encodeURIComponent(category));
} else {
McxSiteInterceptOnExit.addUrlParameter("mcxModel", model);
McxSiteInterceptOnExit.addUrlParameter("mcxPCategory", category);
//Survey ID
McxSiteInterceptOnExit.addUrlParameter("mcxID", "M6BSBQ");
McxSiteInterceptOnExit.addUrlParameter("mcxReferrerURL",encodeURIComponent(window.location.href));
McxSiteInterceptOnExit.acceptSurvey();
//$('#surveyModal').modal('show');
}
}
});
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