Service Notice: Rebel T3i Digital SLR Camera


Thank you for using Canon products.

The feature guide description of the digital zoom function that appears on the LCD monitor of the EOS Rebel T3i may need to be clarified slightly. As such, we are considering revising this description.

When using the digital zoom, the image can be magnified while maintaining the full HD image size of [1920×1080]. However, because the image is processed digitally, the higher the magnification, the rougher the image will look. Please refer to p.152 of the user’s manual for full information about use of the digital zoom.

We are sorry for any confusion the current display may cause you, but we thank you for your understanding.


Affected Product
EOS Rebel T3i Digital SLR Camera


Displaying the feature guide for the digital zoom
The digital zoom function for full HD shooting is a new feature on the EOS Rebel T3i. You can display the feature guide description for the digital zoom function by following the steps below.

  1. Under the Set-up 2 tab in the camera’s MENU, select [Feature Guide], and then select [Enable].
  2. Set the Mode Dial to .
  3. Select the Q button (Quick button) to select the movie recording size.
  4. Point the cursor to the   icon under the Digital zoom section and the message “Full HD image quality: approx. 3-10x digital zoom available” will appear at the bottom of the LCD


This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region. Please register your EOS Rebel T3i Digital SLR Camera. By registering, we will be able to notify you via email when future firmware updates become available for download. If you already registered, please ensure you are opted-in to receive the notification.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
TTD:   1-866-251-3752
Support options and hours of operation:

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