If your camera exhibits the phenomenon described in this announcement, your camera, battery pack and battery charger will be inspected, and repaired or replaced with a refurbished product (in Canon’s sole discretion), free of charge. Moreover, if you paid repair fees to have your camera repaired specifically for this phenomenon, Canon will refund the fee paid, subject to Canon's confirmation that the repair was performed. If you own a camera that exhibits this phenomenon, or if you have a question about whether your camera is a Potentially Affected Product, please contact our Customer Support Center.
Please note that the support above will be available until the end of 2019 only.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Customer Support Operations
Canon U.S.A., Inc
Contact Information for Inquiries
Canon Customer Support Center
Support options and hours of operation: www.usa.canon.com/support