Service Notice: Rebel T4i: Incorrect model name in EXIF data for captured images
Update
Thank you for using Canon products.
We have identified a phenomenon in which the camera model name embedded in the EXIF data of captured images incorrectly shows “EOS Kiss X6i”, which is the model name for the EOS Rebel T4i in the Japanese market. Even if this occurs, however, the image taken is still captured correctly.
Phenomenon
When using applications, such as Digital Photo Professional (DPP) or Image Browser EX (IBX) to view images captured with your EOS Rebel T4i camera, the camera model name in the EXIF information of the images shows the model name for the same camera in the Japanese market: the EOS Kiss X6i.
The camera model name that appears on the Camera Settings / Remote Shooting screens of EOS Utility (EU) also shows “EOS Kiss X6i”
Products
EOS REBEL T4i Digital SLR Camera
*Some units whose second digit of the serial number is “3” are affected.
For example: "x3xxxxxxxxxx" ([x] represents any optional number.)
Support
Customers who would like to have the correct model name listed in the EXIF information of their camera are asked to contact Canon using the information below.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register your EOS Rebel T4i. By registering, we will be able to notify you via email when service updates are available.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries:
Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666
TTD: 1-866-251-3752
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support
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