Thank you for using Canon products.
The following phenomena have been confirmed on some Canon WUX10 Mark II/WUX4000/WUX5000 projectors.
WUX10 Mark II Projector
When using the projector together with a third-party control device, depending on the timing of the communication between the control device and the projector, the projector may exhibit the following phenomena.
- The lamp does not turn on even if the POWER button is operated.
- The input image signal cannot be detected and the image cannot be projected.
- The projected image is abnormal in color.
When using the projector together with a third-party control device, depending on the timing of the communication between the control device and the projector, in rare instances, the projector may suddenly stop operating. In such case, the projector operations can be recovered by disconnecting and reconnecting the power plug.
If your Canon WUX10 Mark II, WUX4000 or WUX5000 projector meets the criteria listed in the table below, it may be affected by the phenomena described above. If so, please contact us using the contact information listed at the bottom of this page and we will update the firmware of the projector to address these phenomena.
We sincerely apologize for any inconvenience caused to customers who use these products. We would therefore like to thank our customers for their understanding in this matter.