Firmware Notice: PIXMA TS series and TR series printers: printer may not turn off
Thank you for using Canon products.
Phenomenon
When the printer is connected to a computer via USB, and the computer is powered off, in rare instances the printer may not turn off when the printer’s power button is pressed.
If the printer is left in that condition for a long period of time, the temperature of the printer’s internal motor may rise, though it poses no safety hazard.
Affected Products
| Model | Firmware version |
| PIXMA TR7500 / TR7520 | 1.080 or earlier |
| PIXMA TR8500 / TR8520 | 1.080 or earlier |
| PIXMA TS5000 / TS5020 | 1.150 or earlier |
| PIXMA TS5100 / TS5120 | 1.040 or earlier |
| PIXMA TS6000 / TS6020 | 2.010 or earlier |
| PIXMA TS6100 / TS6120 | 1.080 or earlier |
| PIXMA TS6200 / TS6220 | 1.010 or earlier |
| PIXMA TS8000 / TS8020 | 1.160 or earlier |
| PIXMA TS8100 / TS8120 | 1.090 or earlier |
| PIXMA TS8200 / TS8220 / TS8222 | 1.000 or earlier |
| PIXMA TS9000 / TS9020 | 2.020 or earlier |
| PIXMA TS9100 / TS9120 | 1.090 or earlier |
| PIXMA TS9500 / TS9520 / TS9521c | 1.010 or earlier |
How to Check the Firmware Version of the Printer
The firmware version can be checked on the printer operation panel, or it is provided on the printout of the Nozzle Check Pattern.
Please refer to the Online Manual of the applicable printer for the procedures.
Temporary Solution
If the printer cannot be turned off, please perform the following steps:
- Unplug the printer power cord.
- Reconnect the power cord to the printer.
- Power on the printer.
If you smell a strange odor, ventilation is recommended.
Permanent Solution
Update the printer’s firmware to the version listed below.
For WiFi connected printers, access the Firmware update through the printer’s LCD screen. For USB connected printers, download and install the Firmware from the links below.
| Model | Firmware version |
| PIXMA TR7500 / TR7520 | 1.100 or later |
| PIXMA TR8500 / TR8520 | 1.100 or later |
| PIXMA TS5000 / TS5020 | 1.160 or later |
| PIXMA TS5100 / TS5120 | 1.100 or later |
| PIXMA TS6000 / TS6020 | 2.020 or later |
| PIXMA TS6100 / TS6120 | 1.100 or later |
| PIXMA TS6200 / TS6220 | 1.020 or later |
| PIXMA TS8000 / TS8020 | 1.170 or later |
| PIXMA TS8100 / TS8120 | 1.010 or later |
| PIXMA TS8200 / TS8220 / TS8222 | 1.160 or later |
| PIXMA TS9000 / TS9020 | 2.030 or later |
| PIXMA TS9100 / TS9120 | 1.100 or later |
| PIXMA TS9500 / TS9520 / TS9521c | 1.020 or later |
Support
Canon takes pride in the quality and performance of its products, and we offer our sincerest apologies to any customers who have been inconvenienced.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register the PIXMA Printer. By registering, we will be able to notify you via email when service updates are available.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
| Contact Information for Inquiries | |
| Canon Customer Support Center | |
| Phone: | 855-281-3277 |
| TTD: | 855-270-3277 |
| Support options and hours of operation: www.usa.canon.com/support | |
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