Firmware Notice: REALiS 4K500ST Pro AV: Firmware Version 01.020200


Firmware Version 01.020200 incorporates the following improvements:

  1. Corrects a malfunction where the LAN connection may be interrupted when using Crestron Fusion to connect the projector to a computer. 
  2. Power consumption will increase when a physical LAN connection is not established, the "Network function" is set to "ON", and the "Network standby settings" is set to "Low-power" in the main menu.
  3. Corrects a phenomenon where when the Motion blur reduction is set to "Weak" or "Strong", a color cast may appear in areas of low gradation.

Please check the firmware version on your projector. If it is running Version 01.010100 or an earlier version, then it should be updated to Version 01.020200.There is no action necessary if the projector's firmware is Version 01.020200. After the firmware update, it is possible to restore the projector to a previous firmware version. For customers who wish to restore the projector to a previous firmware version, please contact your local service center.

For details on how to check the firmware version, please see the manual for the projector.

Preparations for updating the firmware
If you wish to perform the firmware update, please download the firmware and the firmware update procedure guide from our Web site.

Regarding the Software Included in this Firmware
The software included in this firmware is comprised of software modules developed by both Canon and third parties.

Software Developed by Canon and Free Software
Software developed or created by Canon and accompanying document is protected by copyright law, terms of an international convention and any other governing laws.
This product uses software modules under copyright by third parties and distributed as free software. Some of these software modules are subject to the GNU General Public License v2 (GPL), GNU Lesser General Public License v2.1 (LGPL) or any other license.

Display of License Information of Free Software Modules Included in this Firmware
The license information required to be displayed for the free software modules included with this firmware is saved in the download file. If you want to check the license list, please see the ThirdPartySoftware.pdf file in the thirdparty_software LICENSE folder. Furthermore, if you want to check the license for each of the free software modules, please see the text file stored in the thirdparty_software LICENSE folder.

Obtaining Source Codes of Free Software
Some free software modules require the acquisition of the source code in order to distribute the executable form of those software modules. To obtain the source code for the software modules, please contact the Canon Regional Headquarters for your country of residence.


Download Firmware Version 01.020200 for the REALiS 4K500ST Pro AV.

If you have not already done so, please register your REALiS 4K500ST Pro AV.  By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank You,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone:  1-800-OK-CANON
TDD: 1-866-251-3752
Support options and hours of operation:
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