For Users that Use the Continuous Recording Functions of Professional Camcorders and Digital Cinema Cameras
Canon USA has recently become aware of an issue, as detailed below, that may occur in rare instances while using the Professional Camcorder XF605 and Digital Cinema Cameras EOS C70 and EOS R5 C.
We would like to offer our sincere apologies to any customers who have been inconvenienced as a result of this issue, and we ask for your ongoing patience as we work to resolve this issue.
Issue
If normal recording is performed repeatedly while the continuous recording function* is enabled, the camera may, in rare instances, become inoperable. While the camera is inoperable, fan error may be displayed or the card access lamp may blink.
- The continuous recording function is a setting that is enabled only when MP4 is selected as the recording format. It is a function that allows continuous footage recording to an SD card and operates independently from the REC button.
If the continuous recording function is not used, this issue will not occur.
Products
Professional Camcorder XF605: 7th digits from the left in its serial number is “2” or earlier.
Digital Cinema Camera EOS C70: 7th digits from the left in its serial number is “5” or earlier.
Digital Cinema Camera EOS R5 C: 7th digits from the left in its serial number is “3” or earlier.
Our action
We are working to release a firmware update that incorporates fixes for the issue outlined above. For users who plan to use the continuous recording function, please contact the Canon Customer Support Center.
Support
Contact information for Inquiries
This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free) / 1-855-246-3367
TDD: 1-855-270-3277
Email: Canon4K@cits.canon.com
For additional support options: usa.canon.com/support
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