Service Notice: Incorrect Cable included with Some EOS Products
Update
Customers who purchased the EOS-1D Mark III Digital SLR Camera or the LC-E4/DCK-E1/ACK-E2/CB-5L Power Supply Accessories for Digital SLR Cameras
September 20, 2007
Thank you for using Canon products.
We have become aware that an incorrect AC cable may have been included with some units of the EOS-1D Mark III digital SLR camera and accessories listed below, sold in the USA, Canada, and Latin America. Because of the shape, the incorrect AC cable cannot be connected to the battery chargers listed below. (Please see the images below for the difference in shape between the correct and incorrect AC cables.)
Correct AC cable Incorrect AC cable
Products
Product Code Affected Products
| 1888B002AA | CANON DIGITAL SLR CAMERA EOS-1D MARK III (for US/CLA) |
| 1888B003AA | CANON DIGITAL SLR CAMERA EOS-1D MARK III (for CAN) |
| 1895B002AA | CANON BATTERY CHARGER LC-E4 (for US/CAN/CLA) |
| 7097A002AA | CANON DC COUPLER KIT DCK-E1 FOR SLR DIGITAL CAMERA (for US/CAN/CLA) |
| 8364A002AA | CANON AC ADAPTER KIT ACK-E2 (for US/CAN/CLA) |
| 8478A002AA | CANON BATTERY CHARGER CB-5L (for US/CAN/CLA) |
Free Repair
If the incorrect AC cable was bundled with the product you purchased and you cannot connect it to the battery charger, please contact our Customer Support Center at 1-800-OK-CANON and say or select "Technical Support". We will replace this cable with the correct AC cable free of charge.
Support
We extend our sincere apologies to our customers for any inconvenience this may cause.
Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone: 1-800-OK-CANON (toll free)
1-800-652-2666
TTD: 1-866-251-3752 (toll free)
Email: carecenter@cits.canon.com
Support options and hours of operation: www.usa.canon.com/support
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