We have made the correction firmware that is incorporated with countermeasures for this phenomenon available; therefore, please update your cameras with this firmware. We are sorry for the inconvenience and thank you for your cooperation.
The details of the correction firmware are listed on the following Web page.
Click here to download the updated firmware.
In addition, this firmware update can also be performed at our service centers. If you wish to have us perform the firmware updates, please contact our service centers.
Canon always strives to provide the highest quality products to our customers. We apologize for any inconvenience these phenomena may have caused. We appreciate your kind patronage and support.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region
Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone: 1-800-OK-CANON (toll free)
Support options and hours of operation: www.usa.canon.com/support