Product Recalled for Repair
Some EOS Rebel T4i digital SLR cameras sold from June 11 through August 1, 2012 may be under recall for repair.
You can use the serial number to check whether your camera is affected by this phenomenon. If the sixth digit of the serial number is "1" please follow the procedure below. If the sixth digit of the serial number is "2" or higher, your camera is not under recall for repair.
We have added new serial numbers to our system since this Product Advisory was first posted on July 13, 2012. Please enter the serial number of your camera on our website, following the directions below, to determine if your camera needs to be returned to Canon USA for repair. Because the website has been updated, even if you checked your serial number on our website prior to August 1st, please check it again.
Enter the 12-digit serial number from your camera (refer to the image below) in the Serial Number field, then click the Submit button.
One of the following messages will appear.
"Your camera is NOT affected" → No further action is required.
"Your camera is affected" → Please see the Support section below.
"Invalid Number" → You entered an invalid serial number, check your serial number and reenter
Note: Please double check the 12 digit serial number you entered before you click on the Submit button.
To enter another serial number, click on your browser's Back button after a message appears.