Service Notice: Termination of some IJ Cloud Services on GX6020, GX6021, GX7020, GX7021
Thank you for using Canon products.
On July 29, 2022, services that require the printer to be registered on Canon’s cloud server will no longer be available or will require a firmware update to utilize the service for the Canon models listed below. See below table for details.
Via Printer’s Operation Panel
| Services | Additional | After July 29th 2022 | |
|---|---|---|---|
| Save to cloud | From Scan menu on HOME screen (1) |  |
Update printer’s firmware* to continue using this service. From firmware version 1.09 and below, an error will display when menu is selected. |
| (Print) From cloud | From Print menu on HOME screen (2) |  |
Update printer’s firmware* to continue using this service. From firmware version 1.09 and below, an error will display when menu is selected. |
| Scan to E-mail | From Save to cloud on HOME screen (1) or from Cloud menu on HOME screen (2) |  |
After firmware update, Scan to Email menu will disappear. From firmware version 1.09 and below, an error will display when menu is selected. |
| Cloud | From Cloud menu on HOME screen (2) |  |
Update printer’s firmware* to continue using this service. From firmware version 1.09 and below, an error will display when menu is selected. |
Via Smartphone
| Service | Additional | After July 29th 2022 | |
|---|---|---|---|
| Cloud | From Cloud menu on Canon PRINT Inkjet / SELPHY’s More screen |  |
Service will be unavailable. |
| PIXMA Chat Print Amazon Alexa Google Assistant |
Requires printer to be connected to internet with permission to Canon Inkjet Cloud Printing Center | Service will be unavailable. | |
* Firmware Update
Firmware version 1.100 will release on 7/12/2022.
Canon Models Affected
- MAXIFY GX6020
- MAXIFY GX6021
- MAXIFY GX7020
- MAXIFY GX7021
Support
If you have not already done so, please register your MAXIFY GX series printer. By registering, we will be able to send you an email for any future announcements.
This information is for residents of the U.S.A. and its five territories only. If you do not reside in the U.S.A. or its five territories, please contact the Canon Customer Support Center in your region.
Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Get personalized support via My Canon Account. Access your account, or create a new account, click here to get started.
Thanks for signing up!
The application has encountered an unknown error. Please try again in a few minutes!
By clicking Sign Up, you are opting to receive promotional, educational, e-commerce and product registration emails from Canon USA. You can update your preferences or unsubscribe at anytime.
