Service Notice: LV-WX300USTI

We would like to offer our sincere apologies to users of this product who have been inconvenienced.

Details:

Interactive Pen Tool Version 4.3.0.56 software’s “Record Function” is not compatible with Windows 10 (from Windows 10 Anniversary Update and later).

Canon is currently investigating the cause, and a software solution is expected to be released in the near future.  Please check back periodically for software updates.

Workaround:

In the interim, please use the Interactive Pen Tool application with an operating system version prior to Windows 10 Anniversary Update.

Support

If you have not already done so, please register the Projector. By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone:    1-800-OK-CANON
  1-800-652-2666
TDD: 1-866-251-3752
Email:  carecenter@cits.canon.com 
Support options and hours of operation: www.usa.canon.com/support

 

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