Potentially affected products will be inspected and if necessary repaired free of charge. If you own one of the potentially affected products please contact our Customer Support Center.
When preparing your lens for inspection please be sure to attach the lens cap and the dust cap to the lens.
If you have not already done so, please register your Canon Product. By registering, we will be able to notify you via email about future announcements.
This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.
Customer Support Operations
Canon U.S.A., Inc