Service Notice: Important Notice About Your Canon Product

Current Service Notices:


Disappearance of images when using Lexar Compact Flash Cards

We have received inquiries about the problem of images disappearing when using specific digital SLR cameras. As a result of our investigation, we found that the following two problems may occur. Please be advised of the details and countermeasures.

1. Disappearance of images when using Lexar Compact Flash Cards
Affected Products (D-SLR): EOS-1Ds Mark II, EOS-1D Mark II, EOS 20D, EOS Digital Rebel XT / EOS 350D Digital / EOS Kiss Digital N
Affected Products (CF card):
Lexar Professional 80x-speed Compact Flash cards
Captured images on some Lexar CompactFlash cards can be lost when used with the Canon cameras listed above. Working together, Lexar and Canon have investigated the cause and confirmed that the problem occurs in extremely rare instances when the products above are used together.
Lexar will offer a free firmware update incorporating the correction of this problem by the end of May 2005 for Lexar Professional Series 80x CompactFlash card customers using the affected Canon cameras.


Lexar customers can contact Lexar Professional Support in US at (+1) 510-413-1233, or in UK at (+44) 1483-522-947 or visit Lexar on-line at

We sincerely apologize for the inconvenience these issues have caused for you. We will make every effort in quality control to provide products that our customers can use with confidence. We appreciate your understanding in this matter.
Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone:     1-800-OK-CANON (toll free)
Support options and hours of operation:

Serial Number Rubbing Off

We discovered that, for some of the EOS 20D and EOS Digital Rebel XT models that were produced during a certain period of time, the body number printed on the label had worn off following use of the product. This problem affects some products in the following serial number ranges:

EOS Digital Rebel XT:
Body No. "0310100001 - 0310112966", "0320100001 - 0320105992", "0330100001 - 0330127407"

The body number becoming faint or wearing off does not affect the product functionality. It also does not affect warranty service since the body number is recorded as data in the product. Please contact your local service center if you encounter this problem.

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