Lexar customers can contact Lexar Professional Support in US at (+1) 510-413-1233, or in UK at (+44) 1483-522-947 or visit Lexar on-line at www.lexar.com/support.
We sincerely apologize for the inconvenience these issues have caused for you. We will make every effort in quality control to provide products that our customers can use with confidence. We appreciate your understanding in this matter.
Contact Information for Inquiries
Canon U.S.A., Inc.
Customer Support Center
Phone: 1-800-OK-CANON (toll free)
Support options and hours of operation: www.usa.canon.com/support
Serial Number Rubbing Off
We discovered that, for some of the EOS 20D and EOS Digital Rebel XT models that were produced during a certain period of time, the body number printed on the label had worn off following use of the product. This problem affects some products in the following serial number ranges:
EOS Digital Rebel XT:
Body No. "0310100001 - 0310112966", "0320100001 - 0320105992", "0330100001 - 0330127407"
The body number becoming faint or wearing off does not affect the product functionality. It also does not affect warranty service since the body number is recorded as data in the product. Please contact your local service center if you encounter this problem.