Updated Notice regarding the MAXIFY GX6020 and MAXIFY GX7020 printers
Thank you for using Canon products. Canon takes great pride in the quality and performance of its products.
Our previous Notice for MAXIFY GX6020 and MAXIFY GX7020 printers included information about updated firmware to address a concern about possible ink leakage in select printers. We are now going to perform free repair(s) on affected MAXIFY GX6020 and MAXIFY GX7020 printers whose serial number falls within the below range to address this concern.
Affected Printer Serial Numbers:
GX6020: KNFK00001 to KNFK00576
GX7020: KNFM00001 to KNFM01079
The serial number is located on the rear label of the printer and on the printer box.
 |
To get details on the free repair process, please contact our call center during the office hours listed below.
1-844-749-6267
Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays
Support
If you have not already done so, please register your MAXIFY GX6020 and MAXIFY GX7020. By registering, we will be able to send you an email for any future announcements.
This information is for residents of the U.S.A. and its five territories only. If you do not reside in the U.S.A. or its five territories, please contact the Canon Customer Support Center in your region.
Thank You,
Customer Support Operations
Canon U.S.A., Inc
Get personalized support via My Canon Account. Access your account, or create a new account, click here to get started.
Thanks for signing up!
The application has encountered an unknown error. Please try again in a few minutes!
By clicking Sign Up, you are opting to receive promotional, educational, e-commerce and product registration emails from Canon USA. You can update your preferences or unsubscribe at anytime.