For IVY / IVY CLIQ+ / IVY CLIQ+2:

1. When the IVY / IVY CLIQ+ / IVY CLIQ+2 is not used for about 3 minutes, it will automatically power off (default).
   User can also change the time in Canon Mini Print app
   1. IVY: None / 3 / 5 / 10 minutes
   2. IVY CLIQ+: 3 / 5 / 10 minutes
   3. IVY CLIQ+2: 3 / 5 / 10 minutes

For IVY CLIQ / IVY CLIQ2:

1. When the IVY CLIQ / IVY CLIQ2 is not used for about 5 minutes, it will automatically power off (default).

1. Make sure your USB charging adapter and Micro USB cable are within electric standard.

1. AC adapter: 5V/1A or higher (IVY), 5V/1.5A or higher (IVY CLIQ / IVY CLIQ+ / IVY CLIQ2 / IVY CLIQ+2)

2. USB cable: Supplied Canon USB cable (come with the package), or compatible USB cable which can fulfill the current loading as mentioned above.

2. Check that the USB cable and adapter are connected properly while charging.

3. If the charging LED indicator does not light up after connects to USB adapter for more than 5 minutes, please use a pin, or similar item to press the [RESET] button at the bottom of the device while the charging battery is ongoing.

4. In normal conditions, the charging time is approximately 90 mins (IVY / IVY CLIQ), 110 mins (IVY CLIQ2), 120 mins (IVY CLIQ+ / IVY CLIQ+2).

Reminder:

It is recommended that you fully charge the battery after use. For healthy battery maintenance, you must fully charge the battery at least once a year before storing product. If the product is not charged/used for an extended period of time, you may not be able to charge the built-in battery and the product may no longer power on.

1. IVY / IVY CLIQ / IVY CLIQ+ / IVY CLIQ2 / IVY CLIQ+2: Micro USB

1. Recommended paper storage condition: Temperature 0-25°C (34-77°F) Humidity: 40-55% RH

1. The paper compartment can hold up to 10 sheets + 1 SmartSheet®

1. Each paper pack pouch contains 10 sheets + 1 SmartSheet®

1. There are 2 versions of the Canon retail paper pack:
   1. ZP-2030-20 (20 sheets, 2 pouches)
   2. ZP-2030-50 (50 sheets, 5 pouches)
   3. ZP-2030-2C-20 (20 sheets pre-cut sticker, 2 packs)
      

• Each pouch contains 10 sheets + 1 SMART SHEET®

1. You can order online at: https://shop.usa.canon.com/shop/en/catalog/ivy-portable-printer-photo-paper
2. In the Canon Mini Print app, tap "Buy Paper" from the Main Menu

1. Two conditions for IVY CLIQ / IVY CLIQ+:
   1. If paper is installed, the IVY CLIQ / IVY CLIQ+ is available to take a photo even without a microSD card.
   2. If paper is not installed, the IVY CLIQ / IVY CLIQ+ is not available to take a photo even if a microSD card is inserted.
       
2. Two conditions for IVY CLIQ2 / IVY CLIQ+2:
   1. The IVY CLIQ2 / IVY CLIQ+2 is available to take a photo either a microSD card is inserted, or paper is installed.
   2. If paper is not installed and without a microSD card, the IVY CLIQ2 / IVY CLIQ+2 is not available to take a photo.

1. The IVY CLIQ / IVY CLIQ+ / IVY CLIQ2 / IVY CLIQ+2 supports MicroSD card memory size up to 256GB, file formats FAT16, FAT32 or exFAT.

1. It is recommended to format the MicroSD card to FAT, FAT32 or exFAT before use.

1. Yes. If a microSD card (up to 256GB) is installed, you can save photos from the IVY CLIQ / IVY CLIQ+ / IVY CLIQ2 / IVY CLIQ+2 to your computer.

1. Turn on your IVY / IVY CLIQ+ / IVY CLIQ+2 (press and hold the power button till the LED light turns on).
2. Check that Bluetooth is enable on your mobile device
3. Select your IVY / IVY CLIQ+ / IVY CLIQ+2 printer in the Canon Mini Print app.

• For first time setup please refer to the pairing mobile device section in the user manual.

For IVY / IVY CLIQ+ / IVY CLIQ+2:

1. Pair the printer to the Canon Mini Print app --> Tap main menu icon at top left --> Choose your printer under "My Printer Settings" --> Tap "Printer Information" --> Tap "Firmware Check"

For IVY CLIQ:

1. It is not necessary to update firmware.

For IVY CLIQ2:

1. It is available to update firmware via a computer (instead of a MicroSD card).

2. You can download the latest firmware from https://www.usa.canon.com/support.

3. Refer to the online manual for detailed instructions.

 Please check the options below to solve the problem:

1. Make sure the battery is more than >50% charged, and try to upgrade firmware again. –OR–

2. Press the RESET button and turn on the printer –OR–

3. Place the printer close to your mobile device.

4. On the mobile device, turn the Bluetooth OFF and ON and then reconnect the printer. (Please refer to the pairing mobile device section in the user manual.)

1. NFC is designed for App installation and opening the App. It’s not for connecting the printer.

1. Make sure the IVY / IVY CLIQ+ / IVY CLIQ+2 is powered on.

2. Check that Bluetooth for your mobile device is enabled and ON

3. Check that the IVY / IVY CLIQ+ / IVY CLIQ+2 is not connected to another mobile device. If it is, disconnect the other device from the IVY / IVY CLIQ+ / IVY CLIQ+2.

4. Place the printer close to your mobile device.

5. Power cycle (turn off and on) the IVY / IVY CLIQ+ / IVY CLIQ+2 and try again.

For IVY / IVY CLIQ+:

Bluetooth 4.0

For IVY CLIQ+2 :

Bluetooth 5.0

For IVY CLIQ / CLIQ2:

Bluetooth connection is not available

For IVY CLIQ / IVY CLIQ+:

1. Yes, during printing maximum 3 photos are allowed to be taken and saved to the print queue for the next print without SD card.

For IVY CLIQ2 / IVY CLIQ+2:

1. Yes, during printing maximum 5 photos are allowed to be taken and saved to the print queue for the next print without SD card.

For IVY / IVY CLIQ / IVY CLIQ2:

1. No, the IVY / IVY CLIQ / IVY CLIQ2 is not available to select live view, remote shoot, timer or zoom when taking photo.

For IVY CLIQ+ / IVY CLIQ+2:

1. Yes, the IVY CLIQ+ / IVY CLIQ+2 is available to select live view and remote shoot, timer or zoom when taking photo.

1. The frame marks on the view finder are set to a view object 1 meter away. If you are taking photo less than 1 meter from your view object, the frame marks may not line up with the photo.
2. Refer to online manual for detail instruction.

1. Yes, during printing maximum 3 photos are allowed to be taken and saved to the print queue for the next print.

For IVY CLIQ2:

There are two situations:

1. Without SD card: Maximum 3 photos
2. With SD card: Unlimit, depends on SD card space

For IVY CLIQ+2:

There are two situations:

1. Without SD card: Maximum 5 photos
2. With SD card: Unlimit, depends on SD card space

For IVY CLIQ / IVY CLIQ2:

1. No, the IVY / IVY CLIQ / IVY CLIQ+ / IVY CLIQ2 is not available to select live view, remote shoot/shutter, timer or zoom when taking photos.

For IVY CLIQ+:

1. Yes, the IVY CLIQ+ is available to select remote shoot/shutter or timer when taking photos.
2. You can remotely control the device through the Canon Mini Print app.
3. Refer to online manual for detail instruction.

For IVY CLIQ+2:

1. Yes, the IVY CLIQ+2 is available to select live view and remote shoot/shutter, timer or zoom when taking photos.
2. You can remotely control the device through the Canon Mini Print app.
3. Refer to online manual for detail instruction.

For IVY:

1. When you’re ready to print, the print icon is in the top right corner. If the icons are hidden, tap the arrow to expand. (For details, please refer to "Printing Photos" in user manual).

For IVY CLIQ / IVY CLIQ2:

1. The photo will automatically print after the shutter is pressed.

For IVY CLIQ+ / IVY CLIQ+2:

1. The photo will automatically print after the shutter is pressed. –OR–
2. When you’re ready to print, the print icon is in the top right corner in app. If the icons are hidden, tap the arrow to expand. (For details, please refer to "Printing Photos" in user manual).

For IVY / IVY CLIQ+ / IVY CLIQ+2:

1. In Canon Mini Print, tap the Photo Browsing icon and locate the photo. Tap the photo to open and then the Share button to save the image to your mobile device.

For IVY CLIQ / IVY CLIQ2:

1. You can connect the IVY CLIQ to PC via USB cable.

1. Recommended printer operating condition: Temperature 15-32°C (59-90°F), Humidity: 40-55% RH

For IVY / IVY CLIQ2 / IVY CLIQ+2:

1. The Aspect Ratio is 2"x3" (default).

For IVY CLIQ / IVY CLIQ+:

1. Yes, you can select the Aspect Ratio (2"x2" or 2"x3") before taking photo.
2. Refer to online manual for detail instruction.

For IVY:

1. Yes, you can select filter and border in Canon Mini Print app.

For IVY CLIQ / IVY CLIQ+:

1. No, the IVY CLIQ / IVY CLIQ+ is not available to print black & white and white border.

For IVY CLIQ2:

1. Yes, you can select filter printout (Filter Button), and border printout (White Border Button).
2. Refer to online manual for detail instruction.

For IVY CLIQ+2:

1. Yes, you can select filter printout (Filter Button), and border printout (White Border Button).
2. You can customize border through Canon Mini Print app after connected the device with compatible smartphone (white border is default).
3. Refer to online manual for detail instruction.

For IVY:

1. Yes, you can choose which photo to print via your mobile device.

For IVY CLIQ / IVY CLIQ2:

1. The photo will automatically print after the shutter is pressed.

For IVY CLIQ+ / IVY CLIQ+2:

1. The IVY CLIQ+ prints automatically after taking every photo.
2. Also, you can choose which photo to print via your mobile device as well.

For IVY:

1. Yes, you can choose which photo to reprint via your mobile device.

For IVY CLIQ:

1. Yes, after the taken photo is printed, while the power LED is On you can press Reprint Button on the IVY CLIQ to print the same photo.

For IVY CLIQ+:

1. Yes, after the taken photo is printed, while the power LED is On you can press Reprint Button on the IVY CLIQ+ to print the same photo.
2. Also, you can choose which photo to reprint via your mobile device as well.

For IVY CLIQ2:

1. No, you can not reprint the same taken photo.

For IVY CLIQ+2:

1. There is no Reprint Button.
2. Instead, you can choose which photo to reprint via your mobile device.

 1. Possible reasons:

1. The "screen technology" used to display color on your mobile device is different than the "print technology" used by the printer

2. The Canon ZINK® photo paper may have been stored in an environment that is out of the recommended storage conditions.

3. The printer may be printing out of recommended print operating conditions.

4. The print head may be dirty.

5. SMART SHEET® for the paper was not loaded; the wrong SMART SHEET® was loaded; or non-Canon ZINK® paper is being used

2. Possible solution:

1. Make sure to use the Canon ZINK® paper and blue SMART SHEET® that are in the same pack

2. Print under the recommended print operating conditions

3. ZINK® paper should be stored under recommended storage conditions and avoid contact with water.

4. Reload the SMART SHEET® (from the specific pack of paper) for cleaning and recalibration.

5. Let the printer cool down for a few minutes between print jobs.

6. Update the printer firmware.

For IVY / IVY CLIQ+ / IVY CLIQ+2:

1. Please check the following:
   1. Check whether the Power LED is off or if it's blinking "red", Re-charge the printer, power on, and try again.
   2. Check if the Canon ZINK® photo paper is loaded in the proper position (logos facing down).
   3. Check whether paper is loaded.
   4. Check if the Bluetooth connection is available.
   5. Make sure a print job is not pending.
   6. Make sure the image has been sent completely to the printer.

For IVY CLIQ / IVY CLIQ2:

1. Please check the following:
   1. Check whether the Power LED is off or if it's blinking "red", Re-charge the printer, power on, and try again.
   2. Check if the Canon ZINK® photo paper is loaded in the proper position (logos facing down).
   3. Check whether paper is loaded.

For IVY / IVY CLIQ+ / IVY CLIQ+2:

1. There are two situations:
   1. If the print job is being printed, it can’t be canceled.
   2. If the print job is stored and pending to be printed, press the trashcan icon in the Print Queue to delete from the queue.

For IVY CLIQ / IVY CLIQ2:

1. No, it always prints automatically after taking every photo.

For IVY / IVY CLIQ+ / IVY CLIQ+2:

1. No, to resume printing, it is necessary to resend the print command.
2. Possible solutions:
   1. Go to the Print Queue and press the printer icon at the top right corner.
   2. After reconnecting the printer, follow the instructions in the message prompt.

For IVY CLIQ / IVY CLIQ2:

1. No, there is no resume print function.

For IVY / IVY CLIQ+ / IVY CLIQ+2:

1. Make sure the top cover is closed properly.
2. Reload the Canon ZINK® paper in the proper position (logos facing down).
3. Check whether the Bluetooth connection is available.
4. Make sure there is a print job in the Print Queue.

For IVY CLIQ / IVY CLIQ2:

1. Make sure the top cover is closed properly.
2. Reload the Canon ZINK® paper in the proper position (logos facing down).

There are two situations:
If there is a paper jam, do not pull out the paper. Recharge the printer and then turn the printer OFF and ON. The jammed paper will come out automatically.

For IVY / IVY CLIQ+ / IVY CLIQ+2:

1. No, please resend the print job.

For IVY CLIQ / IVYCLIQ2:

1. No, please take photo again for the next print.

1. The printer supports: JPEG / PNG / GIF / HEIC (iOS only) formats.
2. The print photo size depends on the capability of each mobile device.

For IVY:

1. Charging LED:
   1. Red: Charging
   2. Green: Charging complete
2. Status LED:
   1. White: Power on
   2. White blinking: Printing / processing / cooling
   3. Red blinking: No paper / paper jam / open cover / low battery / other error

For IVY CLIQ:

1. Charging LED:
   1. Red: Charging
   2. Green: Charging complete
2. Status LED:
   1. White: Device is on and standby
   2. White blinking: Processing SmartSheet® / preparing printing
   3. White, then White blinking: Device is booting
   4. Red: Device is too high temperature
   5. Red blinking: Cover opened / printer error / no paper / paper jam
   6. Red/White looping: Low battery, very low battery
   7. Blue blinking: SmartSheet® error
   8. Cyan: Device is too low temperature
   9. Cyan blinking: Printer head cooling
   10. Magenta: Mass storage mode
   11. Magenta blinking: SD card error
   12. Yellow/Magenta/Cyan/White looping: Printer is printing
   13. Green blinking: Firmware updating

For IVY CLIQ+:

1. Charging LED:
   1. Red: Charging
   2. Green: Charging complete
2. Status LED:
   1. White: Device is on and standby
   2. White blinking: Processing SmartSheet® / preparing printing / firmware updating
   3. Red: Device is too high temperature
   4. Red blinking: Cover opened / printer error / no paper / paper jam
   5. Red/White looping: Low battery, very low battery
   6. Blue, then White blinking: Device is booting
   7. Blue blinking: SmartSheet® error
   8. Cyan: Device is too low temperature
   9. Cyan blinking: Printer head cooling
   10. Magenta: Mass storage mode
   11. Magenta blinking: SD card error
   12. Yellow/Magenta/Cyan/White looping: Printer is printing

For IVY CLIQ2 / IVY CLIQ+2:

1. Charging LED:
   1. Red: Charging
   2. Green: Charging complete
2. Status LED:
   1. White On: Device is On and Standby
   2. White Blinking: Processing SmartSheet®/ Preparing Printing / Firmware Updating
   3. Red On: Device is too High Temperture
   4. Red Blinking: Cover Opened / Printer Error / No Paper / Paper Jam
   5. Red/White Looping: Low Battery, Very Low Battery
   6. White Blinking: Device is Booting
   7. Blue Blinking: SmartSheet® Error
   8. Cyan On: Device is too Low Temperture
   9. Cyan Blinking: Printer Head Cooling
   10. Magenta On: Mass Storage Mode
   11. Magenta Blinking: SD Card Error
   12. Yellow/Magenta/Cyan/White Looping: Printer is Printing

1. Possible conditions:
   1. IVY / IVY CLIQ / IVY CLIQ+ / IVY CLIQ2 / IVY CLIQ+2 has no response
   2. Paper jam
   3. Unknown errors

1. Press and hold the power button until the LED turns off. Then press the same button to turn it on again.