Canon Support for EOS-1D Mark IV | Canon U.S.A., Inc.

EOS-1D Mark IV


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Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
High-sensitivity, high-resolution, single-plate, CMOS sensor
Pixels
Approx. 16.10 Megapixels
Total Pixels
Approx. 17.00 Megapixels
Aspect Ratio
3:2 (Horizontal:Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Fixed position in front of the image sensor
Dust Deletion Feature
(1) Self Cleaning Sensor Unit
- Helps remove dust adhering to the low-pass filter.
- Automatic cleaning when power on and off, and manual cleaning.
- Low-pass filter has a fluorine coating.
(2) Dust Delete Data acquisition and appending
- The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images
- The dust coordinate data appended to the image is used by the provided software to automatically minimize the dust spots
(3) Manual cleaning
Recording Format
DCF 2.0 (Exif 2.21): JPEG, RAW and RAW+JPEG simultaneous recording possible. Multiple options for recording images on two memory cards, and onto compatible external USB hard drives (via optional Wireless File Transmitter WFT-E2/2A, E2 IIA*)
Image Format
JPEG, RAW, M-RAW, S-RAW (Canon .CR2) MOV
File Name
The file name can be set to one of three formats:
1. Factory-default, four-character alphanumeric name
2. Any four characters (User setting 1)
3. Any three characters plus the image size (User setting 2). If 3 is set and an M-RAW image is taken, the fourth character will be "M." The above three settings also apply to the file name for movies. If 3 is set, the forth character will be "_" (underscore).
File Size
JPEG
1) Large: Approx. 16.00 megapixels (4896 x 3264)
2) Medium 1: Approx. 12.40 megapixels (4320 x 2880)
3) Medium 2: Approx. 8.40 megapixels (3552 x 2368)
4) Small: Approx. 4.00 megapixels (2448 x 1632)LOSSLESS RAW
1) RAW: Approx. 16.00 megapixels (4896 x 3264)
2) M-RAW: Approx. 9.00 megapixels (3672 x 2448)
3) S-RAW: Approx. 4.00 megapixels (2448 x 1632)
Folders
Folder creation/selection enabled
Recording Functions
(1) Standard
- No automatic switching of recording media
(2) Automatic switching of recording media
- When the current recording media becomes full, it switches to another recording media automatically and continues recording
(3) Separate recording
- Set the desired image size (L, M1, M2, S, RAW, M-RAW, S-RAW) for each recording media before shooting
- The image size set for one captured image will be applied to all the recording media
(4) Recording of identical images
- The same image is recorded to all recording media. (Also possible with RAW+JPEG.)
- Movies cannot be recorded simultaneously to multiple recording media
- If simultaneous recording has been set, movies will be recorded to the recording media set with [Play] on the [Recording func+media/folder sel.] screen.
- If a still photo is taken during movie shooting and (3) or (4) has been set, the still photo will be recorded to each recording media in the image size that was set.
Backup Recording
Enabled
- With external recording media connected via WFT-E2 IIA* and WFT-E2/E2A (Firmware Ver. 2.0.0 or higher).
- Two options: 1. Quick backup (Backup folder created automatically and folder name set automatically.), 2. Backup (Backup folder created manually and folder name can be entered manually.)
- Images in the card are backed up in the external recording media's root directory based on the card's DCIM folder structure.
* This device has not been authorized as required by the rules of the Federal Communications Commission. This device is not, and may not be offered for sale or lease, or sold or leased, until authorization is obtained.
File Numbering
(1) Continuous numbering (2) Auto reset (3) Manual reset (the image numbering is reset to 0001, a new folder is created automatically)
Image Copy
Image copying between recording media enabled (images with checkmarks or all images in folder or card)
Color Space
sRGB, Adobe RGB
Picture Style
Standard, Portrait, Landscape, Neutral, Faithful, Monochrome, User Def. 1-3
Auto White Balance
Auto white balance, taken from imaging sensor
Color Temperature Compensation
White balance bracketing: Three consecutive images, Up to +/- 3 levels in 1-stop increments White balance correction: blue/amber bias and/or magenta/green bias (Corrected in reference to the current WB mode's color temperature.) +/- 9 levels; manually set by user.
When blue/amber bias and magenta/green bias set with White balance correction, white balance bracketing cannot be set together during white balance correction
Color Temperature Information Transmission
Provided
Type
Eye-level SLR with fixed pentaprism
Coverage
Approx. 100% horizontally and vertically
Magnification
Approx. 0.76x (with 50mm lens at infinity, -1 m-1)
Angle of view: Approx. 28.3°
Eye Point
20mm (at -1m-1, from eyepiece lens center)
Dioptric Adjustment Correction
Adjustable from -3.0 to +1.0 m-1 (dpt)
Mirror
Quick-return half mirror (Transmission: reflection ratio of 37:63)
Depth Of Field Preview
Enabled with depth-of-field preview button
Eyepiece Shutter
Built-in
Type
TTL-AREA-SIR AF-dedicated CMOS sensor
AF Points
Area AF with 45 AF points
- 8 mm (H) x 15 mm (W)
- All 45 AF points are horizontal-line sensitive at f/5.6 (vertical). Thirty-nine of the 45 AF points are vertical-line sensitive at f/2.8 for cross-type focusing. For automatic AF point selection, cross-type focusing with 19 AF points is used. (The 39 cross-type AF points are used only during manual AF point selection.)
- When using some f/4 lenses (including when using f/2.8 lens + Extender 1.4x), cross-type focusing with 39 AF point is possible.
AF Working Range
EV -1-18 (at 23°C/73°F with 50mm f/1.4 lens at ISO 100)
Focusing Modes
Autofocus
1) One-Shot AF
2) Predictive AI Servo AF
- The following can be set: C.Fn III -2: Focus-tracking sensitivity, C.Fn III -3:
Servo operation method and shutter-release timing, C.Fn III -4: Servo operation method in case a closer object enters the focus center during subject-tracking.
(2) Manual focus
AF Point Selection
1) The 45 AF points can be selected automatically or any one of them can be selected manually. To select an AF point, press the AF point selection button, then use the Multi-controller, Main Dial, or Quick Control Dial. With C.FN III -8-3, the 18 expanded AF points are instead used to search for the subject.
2) During manual AF point selection, the six AF points (or 26 AF points during automatic AF point selection) other than the 39 cross-type AF points will work as horizontal line-sensitive sensors at f/5.6. The two AF points at the immediate top and bottom of the center AF point have improved detection performance and precision due to the increase in the number of lines to two for the f/5.6 sensor. (The 39 cross-type AF points are used only during manual AF point selection.)
Selected AF Point Display
Superimposed in viewfinder and on LCD panel
AF Assist Beam
None
- When an external, EOS-dedicated Speedlite is attached to the camera, the AF-assist beam from the Speedlite will be emitted when necessary.
- Compatible with the 270EX's AF-assist beam (a series of small flashes)
Metering Modes
63-zone TTL full aperture metering
(1) Evaluative metering (linked to all AF points)
(2) Partial metering (approx. 13.5% of screen, at center)
(3) Spot metering (approx. 3.8% of screen, at center)
Center spot meteringAF point-linked spot metering Multi-spot metering (max. 8 spot metering entries)(4) Center-Weighted average metering
Metering Range
EV 0-20 (at 23°C/73°F with 50mm f/1.4 lens at ISO 100)
ISO Speed Range
Auto, ISO 100-12800 (1/3-stop or 1-stop increments: C.Fn I -2),Expandable
- ISO Auto set by default. With all C.Fn to their default setting, automatically set within ISO 100-12800.
- With C.Fn I -3 (ISO speed range), the highest and lowest settable ISO speed can be set. By setting L (ISO 50) for the lowest speed and H1 (ISO 25600), H2 (ISO 51200), H3 (ISO 102400) [TD] for the highest, ISO speed expansion is possible.
- In manual ISO setting, if the upper ISO speed limit is set to H1, H2, H3 [TD], and the lower ISO speed limit to L with C.Fn I-3, the settable ISO speed range will be ISO 100-12800.
- In ISO Auto, even if the upper ISO speed limit is set to H1, H2, H3 [TD], and the lower ISO speed limit to L with C.Fn I-3, ISO Auto speed range will be ISO 100-12800. However, if the lower and higher ISO speed limits have been set to a narrower range, ISO speed will be automatically set within that range.
- In P, Tv, Av modes and C.Fn I -8-2 (Tv/Av safety shift) is set, C.Fn I -3's ISO range limit will be canceled when the standard exposure cannot be obtained, even if C.Fn I-3 has set the lowest and highest settable ISO speed to a narrower range. It will be automatically controlled within the range of ISO100-12800.
- In ISO Auto and C.Fn I-8-1 (Tv/Av safety shift) is set, the C.Fn I-12's shutter speed range limit and C.Fn I-13's aperture range limit will be canceled when the standard exposure cannot be obtained. C.Fn I-3's upper and lower limits will be applied to control the ISO speed range. With C.Fn II-3 (Highlight tone priority) set, even if C.Fn I-3 has set the lower ISO speed limit to L and the upper ISO speed limit to H1, H2, H3, the ISO Auto range and manual ISO range will be ISO 200-12800. However, if the lower and higher ISO speed limits have been set to a narrower range with C.Fn I-3, the settable range will be ISO 200 to the higher speed limit set.
- When checking the ISO speed of still photos or movies shot at H3 (ISO 102400) in commercially available software, the correct ISO speed value may not be displayed (the EXIF information standard cannot record ISO 102400 settings).
- When imprinting the shooting information for images shot at H2, H3 ISO speeds during ISO speed range expansion, the ISO speed setting may not be correctly printed.
Exposure Compensation
Exposure Compensation (user-set): +/-3 stops in 1/3- or 1/2-stop increments.
Auto Bracketing (AEB): 3 shots, up to +/- 3 stops, in 1/3 or 1/2 stop increments, in all exposure modes. Can be changed via C.Fn I-6 to 2, 5, or 7 shots. Bracketing order can be changed via C.Fn I-5.
*Except during movie Manual exposure.
AE Lock
Auto: Applied in One-Shot AF mode with Evaluative metering when focus is achieved
Manual (user-set): By AE lock button in all metering modes
Shutter
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically controlled1/8000 to 30 sec. (1/3-, 1/2-, or 1-stop increments: C.Fn I -1), X-sync at 1/300 sec.
- The shutter speed range can be limited with C.Fn I -12 and the aperture range limited with C.Fn I -13Soft-touch electromagnetic release10-sec. delay, 2-sec. delay Canon N3-type terminal
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically controlled
Shutter Speeds
1/8000 to 30 sec. (1/3-, 1/2-, or 1-stop increments: C.Fn I -1), X-sync at 1/300 sec.
- The shutter speed range can be limited with C.Fn I -12 and the aperture range limited with C.Fn I -13
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. delay, 2-sec. delay
Remote Control
Canon N3-type terminal
EOS Dedicated Speedlite
E-TTL II autoflash with all EX Series Speedlites
Zooming to Match Focal Length
Provided
Flash Metering
E-TTL II autoflash
Flash Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
FE Lock
Provided
External Flash Settings
Flash function settings, Flash C.Fn settings / Clear all Speedlite C.Fn's
PC Terminal
Provided; accepts third-party flash units with sync line voltages up to 250V maximum
Drive Modes
Single, silent, high-speed continuous (approx. 10 fps), low-speed continuous (approx. 3 fps), 10- or 2-sec. self-timer
Continuous Shooting Speed
Approx. 10 fps (at a shutter speed of 1/500 sec. or faster in all recording modes); fastest speed can be lowered if desired via Custom Function III-16
Maximum Burst
The maximum burst during continuous shooting is as follows:
JPEG Large (Compression rate 8): Approx. 85 shots, RAW: Approx. 26 shots,RAW+JPEG Large (Compression rate 8): Approx. 20 shots
Although the file size is larger than the EOS-1D Mark III due to the increase in pixels, the improved internal processing enables stress-free continuous shooting.
Shooting Modes
(1) Remote Live View shooting (with a personal computer installed with EOS Utility)
(2) Live View shooting
Focusing
1) Manual focus
2) Autofocus (One-Shot AF)
- AF enabled by pressing the shutter button halfway or pressing the AF-ON button.
1. Live mode
- One point, contrast AF. Switching to another AF point possible.
2. (Face detection) Live mode
- Face detection, Contrast AF. When multiple faces are detected, face selection is possible with the multi-controller.
- Magnified view not possible.
3. Quick mode
- 45-point, phase-difference AF (Same as viewfinder shooting), One-shot AF.
- Manual AF point selection enabled.
Metering Modes
Evaluative metering with the image sensor
Metering Range
EV 0-20 (at 23°C/73°F with EF 50mm f/1.4 USM lens, ISO 100)
Magnified View
Magnifiable by 5x or 10x at AF point
Grid Display
Provided
Exposure Simulation
Provided
Type
TFT color, liquid-crystal monitor
Monitor Size
3.0 in.
Pixels
Approx. 920,000 dots (VGA)
Coverage
Approx. 100%
Brightness Control
Adjustable to one of seven brightness levels
- During playback, illumination adjustable by pressing the illumination button.
Display Format
Single image, 4-image index, 9-image index, Jump, Magnified zoom (approx. 1.5x to 10x), Histogram, Auto rotate, Rotate
Live view: view image before shooting on LCD monitor; live histogram and live simulation of exposure level possible with C.Fn IV-16-1
Protection
Single image, all images in a folder, or all images in the memory card can be protected or cancel the image protection
Erase
Single image, all images in a folder, all images in the memory card or check-marked images can be erased or unprotected
Compatible Printers
PictBridge-compatible printers
Printable Images
RAW/M-RAW/S-RAW and JPEG images complying to Design rule for Camera File System
- Regarding RAW/M-RAW/S-RAW images, only those captured by the EOS-1D Mark IV can be printed.
- Movies cannot be printed.
DPOF
Version 1.1 compatible
Custom Functions
A total of 62 Custom Functions from C.Fn I to IV can be set with the camera
My Menu Registration
Provided
Save Camera Settings
Provided
Register Basic Camera Settings
Provided
C.Fn Registration Settings
Provided
Recording Time
Max. 30 sec. per sound clip/voice memo
Menu Categories
(1) Shooting (2) Playback (3) Setup, (4) Custom function/My Menu
LCD Monitor Language
25: English, German, French, Dutch, Danish, Portuguese, Finnish, Italian,Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech,Hungarian, Romanian, Ukrainian, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean and Japanese
Battery
Battery Pack LP-E4 x 1
* With the AC Adapter Kit ACK-E4, AC power is possible.
Battery Life
Viewfinder Shooting
- At 73°F/23°C: Approx. 1500
- At 32°F/0°C: Approx. 1200
Live View Shooting
- At 73°F/23°C: Approx. 270
- At 32°F/0°C: Approx. 230
* Based on a fully-charged LP-E4 and CIPA (Camera & Imaging Products Association) testing standards.
Battery Check
Automatic battery check when the power switch is turned ON Displayed in one of six levels
* Displayed on LCD panel, in the viewfinder, and battery information screen.
Power Saving
Provided. Power turns off after 1, 2, 4, 8, 15, 30 min.
Date/Time Battery
One CR2025 lithium battery x 1
Start-up Time
Approx. 0.1 sec. (Based on CIPA testing standards)
* Approx. 0.2 sec. based on previous specification standard.
Dimensions (W x H x D)
6.1 x 6.2 x 3.1 in./156 x 156.6 x 79.9mm
Weight
Approx. 1180 g / 41.6 oz.
Working Temperature Range
32-113°F/0-45°C
Working Humidity Range
85% or less
Type
For LP-E4
Rechargeable lithium ion battery
Rated Voltage
11.1 V DC
Battery Capacity
2300mHh
Dimensions (W x H x D)
68.4 x 34.2 x 92.8mm/2.7 x 1.3 x 3.7 in.
Weight
180g/6.3 oz. (excluding protective cover)
Type
For LC-E4
Charger dedicated to the Battery Pack LP-E4
Recharging Time
Approx. 120 min. (for 1 pack)
Rated Input
100-240 V AC (50/60 Hz)
12 V/24 V DC
Rated Output
12.6 V DC, 1.55 A
Working Temperature Range
0°C-40°C/32°F - 104°F
Working Humidity Range
85% or less
Dimensions (W x H x D)
155 x 52.3 x 95mm/6.1 x 2.1 x 3.7 in.
Weight
340g/12.0 oz. (excluding power cord and protective covers)
Type
For ACK-E4
* Car Battery Cable CB-570 connectable.
Rated Input
12.6 V DC
Rated Output
11.1 V DC
Cord Length
Approx. 2.3 m/7.5 ft.
Working Temperature
0°C-45°C/32°F-113°F
Working Humidity
85% or less
Dimensions (W x H x D)
68.4 x 34.2 x 92.8mm/2.7 x 1.3 x 3.7 in.
Weight (Approx.)
165g/5.8 oz. (excluding protective cover)
USB Tethered SDK Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Canon Support | Service Notice: Wireless File Transmitter WFT-E2IIA: Firmware Update Version 1.0.4
Advisory Type
Date 08.21.11
Title Canon Support | Service Notice: EOS-1D Mark IV: Firmware Update Version 1.1.0
Advisory Type
Date 05.29.11
Title Canon Support | Safety Notice: Counterfeit Lithium-ion Battery Packs and Chargers (updated)
Advisory Type
Date 01.23.12
Title Canon Support | Firmware Notice: EOS-1D Mark IV: Firmware Version 1.1.5
Advisory Type
Date 11.27.16

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