Canon Support for EOS 5DS | Canon U.S.A., Inc.

EOS 5DS


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Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
Digital, AF/AE single-lens reflex, camera
Recording Media
CF card
* Type I drive (Incompatible with Type II and Microdrive.)
* High-speed writing possible with UDMA CF cards.SD, SDHC, and SDXC memory cards
* High-speed writing possible with UHS-I SD cards.
* MultiMediaCard (MMC) cannot be used. (A card error will be displayed.)
Image Format
Approx. 36 mm x 24mm (35mm Full-frame)
Compatible Lenses
Canon EF Lenses (excluding EF-S Lenses)
Lens Mount
Canon EF mount
Type
High-sensitivity, high-resolution, large single-plate CMOS sensor
Pixels
Effective pixels: Approx. 50.60 megapixels
Total pixels: 53.00 megapixels
Pixel Unit
4.14µm square
Total Pixels
Total Pixels: 53.00 megapixels
Aspect Ratio
3:2 (Horizontal: Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Fixed position in front of the image sensor
Dust Deletion Feature
Self Cleaning Sensor Unit
* Removes dust adhering to the low-pass filter.
* At power ON: Performed for approx. 3 sec. (Operation indicated for 2 sec.)
At power Off: Performed for approx. 2 sec.
Manual operation: Performed for approx. 8.5 sec.
* Magnesium fluoride coating on the low-pass filter surface applied. Dust Delete Data acquisition and appending
* The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
* The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots. Manual cleaning
Recording Format
Design Rule for Camera File System 2.0 and EXIF 2.3
Image Format
Still Image: JPEG, RAW (14-bit Canon Original), RAW, M-RAW, S-RAW, RAW+JPEG, M-RAW+JPEG, S-RAW+JPEG
Video: MOV (Image data: H.264/MPEG-4 AVC; Audio: Linear PCM)
File Size
Full Size
Large: Approx. 50.3 Megapixels (8688 x 5792)Medium 1: Approx. 39.3 Megapixels (7680 x 5120)Medium 2: Approx. 22.1 Megapixels (5760 x 3840)S1 (Small 1): Approx. 12.40 Megapixels (4320 x 2880)S2 (Small 2): Approx. 2.50 Megapixels (1920 x 1280)S3 (Small 3): Approx. 350,000 Pixels (720 x 480)RAW: Approx. 50.3 Megapixels (8688 x 5792)M-RAW: Approx. 28.50 Megapixels (6480 x 4320)S-RAW: Approx. 12.40 Megapixels (4320 x 2880)
Crop - 1.3x
Large: Approx. 30.5 Megapixels (6768 x 4512)Medium 1: Approx. 24.1 Megapixels (6016 x 4000)Medium 2: Approx. 13.6 Megapixels (4512 x 3008)S1 (Small 1): Approx. 7.6 Megapixels (3376 x 2256)S2 (Small 2): Approx. 2.5 Megapixels (1920 x 1280)S3 (Small 3): Approx. 0.35 Megapixels (720 x 480)
Crop - 1.6x
Large: Approx. 19.6 Megapixels (5424 x 3616)Medium 1: Approx. 15.4 Megapixels (4800 x 3200)Medium 2: Approx. 8.7 Megapixels (3616 x 2408)S1 (Small 1): Approx. 4.9 Megapixels (2704 x 1808)S2 (Small 2): Approx. 2.50 Megapixels (1920 x 1280)S3 (Small 3): Approx. 0.35 Megapixels (720 x 480)
Aspect Ratio - 1:1Large: Approx. 33.5 Megapixels (5792 x 5792)Medium 1: Approx. 26.2 Megapixels (5120 x 5120)Medium 2: Approx. 14.7 Megapixels (3840 x 3840)S1 (Small 1): Approx. 8.3 Megapixels (2880 x 2880)S2 (Small 2): Approx. 1.6 Megapixels (1280 x 1280)S3 (Small 3): Approx. 0.23 Megapixels (480 x 480)
Aspect Ratio: 4:3
Large: Approx. 44.7 Megapixels (7712 x 5792)Medium 1: Approx. 34.9 Megapixels (6816 x 5120)Medium 2: Approx. 19.7 Megapixels (5120 x 3480)S1 (Small 1): Approx. 11.1 Megapixels (3840 x 2880)S2 (Small 2): Approx. 2.2 Megapixels (1712 x 1280)S3 (Small 3): Approx. 0.31 Megapixels (640 x 480)
Aspect Ratio: 16:9
Large: Approx. 42.5 Megapixels (8688 x 4888)Medium 1: Approx. 33.2 Megapixels (7680 x 4320)Medium 2: Approx. 18.7 Megapixels (5760 x 3240)S1 (Small 1): Approx. 10.5 Megapixels (4320 x 2432)S2 (Small 2): Approx. 2.1 Megapixels (1920 x 1080)S3 (Small 3): Approx. 0.28 Megapixels (720 x 408)
Exact file sizes depend on the subject, ISO speed, Picture Style, etc.
Recording Functions
Standard
* Records to either the CF card or SD card. Auto switch card
* When the current card becomes full, the camera switches to the other card automatically. Record separately
* The CF card and SD card record the same image at a different image recording quality (L, M, S1, S2, S3, RAW, M-RAW, S-RAW)Record to multiple
* Both the CF card and SD card record the same image at the same image recording quality. (Also applies to RAW+JPEG, M+JPEG, and SRAW+JPEG)
Backup Recording
Images recorded in a card can be copied to the other card
File Numbering
The following three types of file numbers can be set:
(1) Continuous numbering
* The continuous numbering of captured images will continue even after you replace the camera's card. (The numbering continues even when the folder changes.)
(2) Auto reset
* When you replace the camera's card, the numbering will be reset to start from 0001. If the new card already contains images, the numbering will continue from the last recorded image in the card.
(3) Manual reset
* Resets the file number to 0001, and creates a new folder automatically.
RAW + JPEG Simultaneous Recording
The image-recording quality can be selected in any combination of the three RAW and eight JPEG recording quality settings.
Color Space
Selectable between sRGB and Adobe RGB
Picture Style
Auto, Standard, Portrait, Landscape, Neutral, Faithful, Monochrome, User Defined 1-3
* Scene Intelligent Auto will set [Auto] automatically.
* [Standard] is the default setting for [User Def. 1-3]
Settings
Auto (AWB): Ambience priority Auto (AWB): White Priority Daylight Shade Cloudy, Twilight, Sunset Tungsten light White fluorescent light Flash Custom (Custom WB)Color temperature
* With an EX-series Speedlite having the color temperature information transmission feature, the color temperature setting changes to match the color temperature when the flash is fired. Set to approx. 6000K if the flash unit does not have the color temperature communication feature.
Auto White Balance
Auto white balance with the image sensor
Color Temperature Compensation
Blue/amber bias: ±9 levels Magenta/green bias: ±9 levels*Corrected in reference to the current WB mode's color temperature.
Color Temperature Information Transmission
Provided
Type
Eye-level pentaprism
Coverage
Approx. 100% vertically and horizontally (At approx. 21mm eyepoint)
Magnification
Approx. 0.71x / Angle of view 34.1° (with 50mm lens at infinity, -1 m-1 (dpt))
Eye Point
Approx. 21mm (At -1m-1 from the eyepiece lens center)
Dioptric Adjustment Correction
-3.0 to +1.0m-1 (diopter)
Focusing Screen
Fixed
Mirror
Quick-return half mirror (transmission: reflectance ratio of 40:60)
Viewfinder Information
AF information
AF point, focus confirmation, AF status indicator Exposure information
Shutter speed, aperture, ISO speed (always displayed), AE lock, exposure level, exposure warning Flash information
Flash ready, flash exposure compensation, high-speed sync, FE lock, red-eye reduction light Image information
Highlight tone priority (D+), maximum burst (2-digit display), card information Battery check Composition information
Grid, electronic level Warning symbol
Displayed if any of the following is set: Monochrome, white balance correction, One-touch recording quality switch, expanded ISO speed, or spot metering.JPEG/RAW Flicker detection
Depth Of Field Preview
Enabled with Depth-of-field preview button
Type
TTL secondary image - registration, phase detection
AF Points
61-point High-Density Reticle AF
AF Working Range
EV -2 - 18 (at 73°F/23°C and ISO 100)
Focusing Modes
(1) Autofocus One-Shot AF Predictive AI Servo AF For automatic AF point selection, the AF point to start the AI Servo AF operation can be selected. For automatic AF point selection, the active AF point can be displayed.AI Focus AF (Switches between One-Shot AF and AI SERVO AF automatically)Automatically set in A+ (Auto) Mode(2) Manual focus (MF)
AF Point Selection
Single-point Spot AF (Manual selection)Single-point AF (Manual selection)*The checkmark cannot be removed from this option.AF point expansion (Manual selection, 4 points: Up, down, left, and right)AF point expansion (Manual selection, surrounding 8 points)Zone AF (Manual zone selection Auto selection 61-Point AF)
Selected AF Point Display
Displayed in viewfinder with transparent LCD and on LCD panel
Active AF Point Indicator
AF area used in horizontal/vertical (grip up or down) shooting and the manually-selected AF point position can be set separately
AF Assist Beam
Enable
With an EOS-dedicated Speedlite, AF-assist beam is emitted automatically when necessary. Disable IR AF assist beam only
* No AF-assist beam with flash bursts.
Metering Modes
Approx. 150,000-pixel RGB+IR metering sensor

EOS iSA System with 252-zone (18 x 14) metering
Evaluative metering (linked to all AF points)Partial metering (center, approx. 6.1% of viewfinder)Spot metering (center, approx. 1.3% of viewfinder)
•AF point-linked spot metering not provided. Center-weighted average metering
a.The selectable metering modes can be restricted with a Custom Function.
Metering Range
EV 0-20 (at 73°F / 23°C at ISO 100)
Exposure Control Systems
(1) Scene Intelligent Auto
(2) Program AE (shiftable)
(3) Shutter-priority AE (Safety shift possible)
(4) Aperture-priority AE (Safety shift possible)
(5) Manual exposure
* The metering mode can be specified with a Custom Function.
(6) Bulb
(7) Custom shooting mode, C1, C2, C3
* Evaluative metering, Averaged metering
ISO Speed Range
* For (Highlight tone priority), the settable ISO speed range will be ISO 200–6400.
* ISO speed safety shift possible with Custom Function.
* For movie shooting, the maximum expanded ISO speed is also ISO 12800. ISO 100-6400 (in 1/3-stop or whole-stop increments)ISO speed expansion possible to ISO 50, 51200, and 102400.For [Highlight tone priority], the settable ISO speed range will be 200-25600.-->ISO speed expansion possible to ISO 50 and 12,800ISO speed safety shift possible with Custom Function.

*1: It depends on (Minimum) and (Maximum) of (Auto ISO range).
*2: If overexposure would occur with fill flash, the minimum ISO speed is set to ISO 100 (except for M and B).
*3: Auto set for ISO 400–1600 in the P mode with external Speedlite set for bounce flash.

ISO Speed upper and lower limits:
(1) Manual setting range
* ISO speed expansion is set with this option.

(2) Auto ISO ranger
* ISO speed expansion not settable.
Exposure Compensation
Manual: ±5 stops in 1/3 or 1/2-stop increments
AEB: ±3 stops in 1/3 or 1/2-stop increments
* Indicated up to ±3 stops on the LCD panel and in the viewfinder.
AE Lock
(1) Auto AE lock
·In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved.
(2) Manual AE lock
·With AE lock button. (AE lock is updated each time you press the button.) Enabled in all metering modes.
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlled
Shutter Speeds
X-sync at 1/200 sec.
1/8000 to 30 sec., bulb (Total shutter speed range. Available range varies by shooting mode.)
* Shutter speed's control range can be set with a Custom Function.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. or 2-sec. delay
Shutter Lag Time
During SW-1 ON, time lag between SW-2 ON and start of exposure:
Approx. 0.059 sec.
* During silent shooting, approx. 0.108 sec.
* With flash, approx. 0.086 sec.
* During silent shooting with flash, approx. 0.108 sec. Time lag between simultaneous SW-1/SW-2 ON and start of exposure: Approx. 0.186 sec.
* During silent shooting, approx. 0.230 sec.
* With flash, approx. 0.236 sec.
* During silent shooting with flash, approx. 0.255 sec.
EOS Dedicated Speedlite
E-TTL II autoflash with all EX Series Speedlites
Zooming to Match Focal Length
Provided
Flash Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
FE Lock
Provided
External Flash Settings
The camera can set the following with Speedlite 600EX-RT, 580EX II, 430EX II, 320EX, 270EX II, or 270EX:

(1) External flash control
* Flash mode, sync setting, FEB (not possible with 270EX II/270EX), flash exposure compensation, E-TTL II, zoom, wireless master flash (not possible with 430EX II/ 270EX), and clear settings.
* With the Speedlite 600EX-RT, radio wireless control is possible.

(2) Flash Custom Function setting
PC Terminal
Provided (no polarity)
Drive Modes
Single, High-speed continuous, Low-speed continuous, Silent Single Shooting, Silent continuous shooting, and Self-timer (10 sec. self-timer/remote control, or 2-sec. self-timer/remote control)
Continuous Shooting Speed
High-speed: Maximum approx. 5.0 shots/sec.
Low-speed: Maximum approx. 3.0shots/sec.
Silent continuous shooting: Maximum approx. 3.0 shots/sec.
Maximum Burst
* The number of possible shots and maximum burst apply to an 8 GB card based on Canon's testing standards.
* The image file size, number of possible shots, and maximum burst will vary depending on the shooting conditions (aspect ratio 3:2, subject, memory card brand, ISO speed, Picture Style, etc.).
* The "F" after the number indicates that continuous shooting is possible until the card becomes full.
Shooting Modes
Still photo and video recording
Focusing
Contrast AF Manual Focus
Metering Modes
Evaluative metering (315-zone)Partial metering (approx. 6.4% of Live View screen)Spot metering (approx. 2.8% of Live View screen)Center-weighted average metering
*AE lock possible.
*The active metering timer can be changed.
Metering Range
Metering range: EV 0 - EV 20 (At 73°F / 23°C, ISO 100)
Grid Display
Three grid display provided9 sections24 sections9 sections + diagonal lines
Exposure Simulation
Provided
Silent Shooting
Provided (Mode 1 and Mode 2)
File Format
MOV
MPEG-4 AVC / H.264
Variable (averaged) bit rate
File Size
Recording Sizes:
1920 x 1080 (Full HD), 1280 x 720 and 640 x 480
Frame Rates
[1920 x 1080]: 30 fps / 25 fps / 24 fps
[1280 x 720]: 60 fps / 50 fps
[640 x 480]: 30 fps / 25 fps
Continuous Shooting Time

* If the recording time reaches 29 min. 59 sec., the movie shooting will stop automatically.
* There is no 4 GB file size limit for when the shooting stops automatically.
Focusing
Same as focusing with Live View shooting
* During movie shooting or if movie cropping has been set, the image cannot be magnified for manual focusing.
Range
Manual Settings:
Normal ISO Speeds: ISO 100-6400 (in 1/3-stop or whole-stop increments)
Expanded ISO Speeds: L: equivalent to ISO 50, H: equivalent to ISO 12800
* For [Highlight tone priority], the settable ISO speed range will be ISO 200-6400.
* ISO speed safety shift possible with Custom Function.
* For movie shooting, the maximum expanded ISO speed is also ISO 12800.

Auto Settings:
A+: ISO 100-3200 (No Flash) / ISO 100-6400 (With Flash)
P/Tv/Av/M: ISO 100-6400*1 (No Flash) / ISO 400 Fixed*1,*2, *3
B: ISO 400 Fixed (No Flash) / ISO 400 Fixed*1,*2, *3
*1: It depends on [Minimum] and [Maximum] of [Auto ISO range].
*2: If overexposure would occur with fill flash, the minimum ISO speed is set to ISO 100 (except for M and B).
*3: Auto set for ISO 400-1600 in the P mode with external Speedlite set for bounce flash.
Exposure Control

ISO speed for still photos during movie shooting:
*1: ISO 100 – ISO 3200
*2: ISO 100 – ISO 6400
*3: Same as the ISO speed used for movie shooting.
Exposure Compensation
Up to ±3 stops in 1/3-stop increments
* For movies, even if exposure compensation has been set beyond ±3 stops, exposure compensation up to only ±3 stops will be applied.
* For still photos, exposure compensation up to ±5 stops can be applied.
Type
TFT color, liquid-crystal monitor
Monitor Size
3.2-inches (Screen aspect ratio 3:2)
Approx. 8.11cm (7.13cm width, 5.19cm height)
Pixels
Approx. 1.04 million dots
Coverage
Approx. 100%
Approx. 170° vertically and horizontally
Brightness Control
Auto: Brightness adjusted automatically by the light sensor
* Adjustable to one of three levels: Darker, Standard, Brighter
Manual: Adjustable to one of seven brightness levels
Coating
Clear View LCD II
* Glass surface has an anti-reflective AR coating.
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Japanese)
Display Format
Single image, Single image + Image-recording quality/shooting information, histogram, 4- or 9-image index, magnified view (approx. 1.5x-10x), rotated image (auto/manual), image jump (by 10/100 images, index screen, by shooting date, by folder), two-image comparative display, slide show (all images/selected by date/folder), star rating
Highlight Alert
With single-image display (Info.) and single-image display, overexposed highlight areas will
Items
The following functions can be set:
Shutter speed, aperture, ISO speed, exposure compensation, AEB, flash exposure compensation, AF point selection (including AF area selection modes), Picture Style, White Balance, WB Correction, metering mode, Auto Lighting Optimizer, recording function switching, image-recording quality, AF mode, drive mode, and Custom Controls (camera controls/buttons customization).
Protection
Erase protection can be applied or canceled for a single image, all images in a folder or all images in the card
Erase
Erase a single image, selected images, all images in a folder, all images in a card or erase only unprotected images
Compatible Printers
PictBridge-compatible printers
Printable Images
RAW and JPEG images complying to Design rule for Camera File System
·Movies cannot be printed
DPOF
Version 1.1 compatible
Compatible Images
JPEG and RAW images and movie
For RAW+JPEG, only the RAW or JPEG image or both images can be transferred
Custom Functions
16 Custom Functions settable with the camera
Custom Controls
The following camera controls can be customized by assigning the desired function:
Shutter button halfway pressing, AF-ON button, AE lock button, Depth-of-field preview button, lens AF Stop button, Multifunction button, SET button, Main Dial, Quick Control Dial, and Multi-controller
Camera User Settings
Current camera settings can be registered to C1, C2 and C3 on the Mode Dial (Automatic registration update is possible)
My Menu Registration
Up to six top-tier menu options and Custom Function settings can be registered
USB Terminal
For personal computer communication and direct printing (USB 3.0)
Video Out Terminal
(1) Video OUT terminal: NTSC/PAL selectable
(2) mini-HDMI OUT terminal
Extension System Terminal
For connection to WFT-E7A (Version 2) and GPS Receiver GP-E2
Gigabit-Ethernet
The RJ-45 jack is not built-in and is only available via the Wireless File Transmitter WFT-E7A (version 2)
Battery
One Battery Pack LP-E6
AC power can be supplied with the AC Adapter Kit ACK-E6
Battery Life
1) Camera body only:1) With Battery Grip:* Based on CIPA testing standards
Battery Check
Automatic battery check when the power switch is turned on:
Displayed in 6 levels:
·Battery level displayed on LCD panel and in viewfinder.
·Battery information can be checked with the [Battery info.] menu
·If Battery Grip BG-E11 is used with size AA/LR6 batteries; the battery level is displayed in four levels instead.
Power Saving
Power turns off after the set time (1, 2, 4, 8, 15 or 30 minutes) of non-operation elapses.
Date/Time Battery
CR1616 lithium battery
Start-up Time
Approx. 0.1 sec
Dimensions (W x H x D)
Approx. 5.98 x 4.58 x 3.01 in. (152.0 x 116.4 x 76.4mm)
Weight
Approx. 32.80 oz. / 930g (Based on CIPA standards)
Approx. 29.80 oz./ 845g (Body only)
Working Temperature Range
32-104°F/0-40°C
Working Humidity Range
85% or less
USB Tethered SDK Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

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