Canon Support for EOS M6 Mark II | Canon U.S.A., Inc.

EOS M6 Mark II


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Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type Digital single-lens non-reflex AF/AE camera with built-in flash
Recording Media SD, SDHC and SDXC Memory Cards
SD speed class compatibility.
UHS speed class compatibility.
High-speed writing is supported when a UHS-I or UHS-II-compatible SD card is used.
Multimedia cards (MMC) cannot be used (card error will be displayed).
Image Format Approx. 22.3 x 14.8mm (APS-C Size)
Compatible Lenses Canon EF-M lens (when using EF-M Mount Adapter: EF/EF-S lens group)
Equivalent to approximately 1.6x the focal length indicated on a mounted lens
Type CMOS sensor
Pixels Effective pixels: Approx. 32.5 Megapixels
Total pixels: Approx. 34.4 Megapixels

* Pixels may decrease due to image processing.
Pixel Unit Square pixel approx. 3.2 μm
Aspect Ratio 3:2
Dust Removal Feature (1) Self Cleaning Sensor Unit
  • Removes dust adhering to the low-pass filter.
  • Self-cleaning can be done automatically when the power is turned on or off.
    Manual cleaning also possible.
(2) Dust Delete Data acquisition and appending
  • The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
  • The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots.
Recording Format Design Rule for Camera File System 2.0 and EXIF 2.31*

* Supports time difference information.
Image JPEG, RAW (CR3 a Canon 14-bit RAW format), C-RAW.
File Size
Aspect Ratio
3:2
16:9
4:3
1:1
Large
Approx: 32.3 MP
6960 x 4640
Approx: 27.2 MP
6960 x 3904
Approx: 28.6 MP
6160 x 4640
Approx: 21.5 MP
4640 x 4640
Medium
Approx: 15.4 MP
4800 x 3200
Approx: 12.9 MP
4800 x 2688
Approx: 13.6 MP
4256 x 3200
Approx: 10.2 MP
3200 x 3200
Small (S1)
Approx: 8.1 MP
3472 x 2320
Approx: 6.8 MP
3472 x 1952
Approx: 7.1 MP
3072 x 2320
Approx: 5.4 MP
2320 x 2320
Small (S2)
Approx: 3.8 MP
2400 x 1600
Approx: 3.2 MP
2400 x 1344
Approx: 3.4 MP
2112 x 1600
Approx: 2.6 MP
1600 x 1600
RAW/ C-RAW
Approx: 32.3 MP
6960 x 4640
Approx: 32.3 MP
6960 x 4640
Approx: 32.3 MP
6960 x 4640
Approx: 32.3 MP
6960 x 4640

File Numbering Continuous, Auto Reset, Manual Reset
RAW + JPEG Simultaneous Recording Yes
Picture Style Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Def. 1-3
Settings (1) Auto (Ambience/White priority)
(2) Day Light
(3) Shade
(4) Cloudy
(5) Tungsten light
(6) White fluorescent light
(7) Flash
(8) Custom
(9) Color temperature
White Balance Correction Blue/Amber: ±9 levels
Green/Magenta: ±9 levels
White balance bracketing: available
Viewfinder Information Attachment
EVF-DC1 or EVF-DC2 connect to the hot shoe.
(Communication is performed through the use of a dedicated terminal attached to the shoe)
Type Dual Pixel CMOS AF (Face+Tracking AF, Spot AF, Zone AF, 1-point AF)
AF Points / AF Area Maximum 143 automatically selected
Maximum 5481 manually selectable positions

Horizontal: approx. 88% x Vertical: approx. 100% or
Horizontal: approx. 80% x Vertical: approx. 80%
(Automatic switching based on lens)
AF Working Range EV -5–18 (at room temperature, ISO 100, f/1.4, center AF point, One-Shot AF)
Focusing Modes (1) Autofocus
  • One-Shot AF
  • Servo AF
(2) Manual focus
(3) Movie Servo AF
Eye Detection AF Provided
Continuous AF Provided
Touch & Drag AF Supported [With external EVF-DC1 or EVF-DC2] (Still photo shooting only)
AF Assist Beam Built-in LED lamp
MF Peaking Available (Level: High / Low, Color: Red / Yellow / Blue)
Movie Servo AF speed Can be set when [Movie Servo AF: Enable] and [AF method: 1-point AF].

When active
    *Always on / During shooting
AF Speed
    Slow (-7, -6, -5, -4, -3, -2, -1), Standard, Fast (+1, +2)


* Works with lenses compatible with slow focus shift during movie recording.

*If [when active] is set to [During shooting], the [Standard] speed will be used before shooting and Movie Servo AF at the set AF speed will be used during recording.
Movie Servo AF Tracking Sensitivity Can be set when [Movie Servo AF: Enable] and [AF method: 1-point AF].
(Locked on) -3, -2, -1, 0, +1, +2, +3 (Responsive)
Focusing Brightness Range Still Photo Shooting:
EV -5 to 18 (center AF point)(f/1.4, center AF point, One-Shot AF, at 23°C/73°F, ISO 100)

Movie Recording:
4K movie: EV -2.5 to 18 (center AF point)
Other than 4K movies: EV -3 to 18 (center AF point) (f/1.4, center AF point, One-Shot AF, at 23°C/73°F, ISO 100)
Full HD at 29.97 / 25.00 fps
Metering Modes Real-time metering using the image sensor
(1) Evaluative metering (384 zones 24 x16)
(2) Partial metering (approx. 4.5% of screen, at center)
(3) Spot metering (approx. 2.6% of screen, at center)
(4) Center-weighted evaluative metering
Metering Range EV -2–20 (at room temperature, ISO 100)
Movie recording: EV 0–20 (at room temperature, ISO 100)
Exposure Control Systems (1) Program AE
(2) Shutter-priority AE
(3) Aperture-priority AE
(4) Manual exposure
(5) Flexible-priority AE
ISO Speed Range (Recommended Exposure Index) ISO Auto Range (AUTO mode): ISO 100-6400
Max. ISO Speed (P mode): ISO 25600
Creative Zone:
ISO Auto: ISO100-25600
Manually set: ISO100-25600, H(equivalent to 51200)
Basic Zone:
ISO Auto: Varies by shooting mode
Exposure Compensation (1) Manual: ±3 stops in 1/3- or 1/2-stop increments
(2) AE Bracketing: ±3 stops in 1/3- or 1/2-stop increments
AE Bracketing can be used together with manual compensation.
Shooting Mode Overview Creative Zone
    1. Program AE (Shiftable)
    2. Shutter-priority AE
    3. Aperture-priority AE
    4. Flexible-priority AE (FV)
    5. Manual exposure
    6. Custom shooting mode C1 or C2
Basic Zone
    1. Scene Intelligent Auto (Program AE/non-shiftable)
    2. Hybrid Auto
    3. Special Scene
        a. Self Portrait
        b. Portrait
        c. Smooth skin
        d. Landscape
        e. Sports
        f. Panning
        g. Close-up
        h. Food
        i. Night Portrait
        j. Handheld Night Scene
        k. HDR Backlight Control
    4. Creative Filters
        a. Grainy B/W
        b. Soft Focus
        c. Fish-eye Effect
        d. Toy Camera Effect
        e. Miniature Effect
        f. Water Painting Effect
        g. HDR Art Standard
        h. HDR Art Vivid
        i. HDR Art Bold
        j. HDR Art Embossed
AE Lock Manual / Auto
Type Vertical-travel mechanical focal-plane shutter, electronically controlled at all speeds
Shutter Speeds Creative zone: 1/4000 sec. to 30 sec., bulb
    Highest flash-sync shutter speed: 1/200 sec
    1/16000 when electronic shutter is selected.
Basic Zone: 1/4000 - 1 sec.
Selection of Shutter Release method Shutter Mode:
Mechanical (mechanical first and second curtain)
Electronic [ not available with HDR shooting, long exposure noise reduction, high ISO speed noise reduction, high ISO speed noise reduction, flash photography, continuous shooting, when AEB is set, or when flicker is detected.
   Shutter sound will not occur. Sound generated from other than the shutter (such as aperture driving, focusing lens driving sound, or beeper) may be audible.
Timer Shooting Bulb timer:
Bulb exposure time settable
Disable / Enable
1 sec. - 99 hr. 59 min. 59 sec.
Interval Timer Disable / Enable
Shooting interval: 10 sec. - 99 hr. 59 min. 59 sec.
Number of shots: 1-99 unlimited
    * When using the lenses listed below, and if auto power off operates during interval timer shooting, the focusing position may be shifted. During interval timer shooting, disabling auto power off function or using lenses other than the following is recommended: (lenses) EF-M 22mm f/2 STM, EF-M 32mm f/1.4 STM.
Self Timer Off, 2 sec. delay, 10 sec. delay, Custom, Remote Shooting, Continuous
Camera Start-up Time Approx. 1.02 sec. (based on CIPA testing standards)
Type Retractable Manual pop-up flash
Guide Number Approx. 4.6/15.1 (ISO 100, meters/feet)
Flash Coverage Covers approx. 15mm focal length (35mm film size conversion: approx. 24mm)
Flash Exposure Compensation ±2 stops in 1/3- or 1/2-stop increments
Flash Metering E-TTL II autoflash
Flash Exposure Compensation ±2 stops in 1/3- or 1/2-stop increments
FE Lock Provided
External Flash Settings Flash functions settable with the camera.
Drive Mode Single shooting, Continuous shooting (High-speed continuous shooting, high-speed continuous (+) shooting, low-speed continuous shooting), panning, self-timer: 10 sec/2 sec./remote control / continuous shooting
Focus Bracketing Available
Continuous Shooting Speed (Approx.)
High-speed continuous + shooting*1
ONE SHOT AF: Approx. 14 shots/sec.
SERVO AF: Approx 14 shots/sec.
High-speed continuous shooting*1
ONE SHOT AF: Approx. 7 shots/sec.
SERVO AF: Approx 7 shots/sec.
Low-speed continuous shooting*1
ONE SHOT AF: Approx. 3 shots/sec.
SERVO AF: Approx 3 shots/sec.
Panning*2
Approx 4 shots/sec.


*1 Conditions for max. Continuous shooting speed requires a fully charged Battery Pack LP-E17, lens: EF-M15-45mm f/3.5-6.3 IS STM, shutter speed of 1/1000 sec. or faster, maximum aperture f/3.5, room temperature of 73°F/23°C, without flicker reduction.

*2 With the shutter speed of 1/125, continuous shooting speed may vary depending on the shutter speed.

^BR-E1 is supported / RC-6 is not supported.


File Format MP4
Video: MPEG-4 AVC / H.264, variable (average) bit rate
Audio: MPEG-4 AAC-LC (stereo)
File Size Recording Sizes:
3840 x 2160 (4K), 1920 x 1080 (Full HD), 1280 x 720 (HD), HDR movies, 4K Time-lapse movie, Full HD Time-lapse movie
Frame Rates 4K [3840 x 2160]: 23.98 fps
Full HD [1920 x 1080]: 59.94 fps / 29.97 fps
HD [1280 x 720]: 59.94 fps
Estimated Recording time, Movie bit rate, and File size
Movie Recording Size
Recording File Size
Bit rate/ File size (approx.)
8 GB
32 GB
128 GB
4k (UHD)
(3840 x 2160)
29.97 fps
23.98 fps
IPB 8 min. 35 min. 2 hr. 21 min. 120 Mbps
860 MB/min.
Full HD
(1920 X 1080)
119.88 fps IPB 8 min. 35 min. 2 hr. 22 min. 120 Mbps
858 MB/min.
59.94 fps IPB 17 min 1 hr. 10 min 4 hr. 43 min. 60 Mbps
431 MB/min.
29.97 fps
23.98 fps
IPB 35 min. 2 hr. 20 min. 9 hr. 23 min. 30 Mbps
216 MB/min.
29.97 fps IPB (light) 1 hr. 26 min. 5 hr. 47 min. 23 hr. 11 min 12 Mbps
87 MB/min.
HD
(1280 x 720)
59.94 fps IPB 40 min. 2 hr. 42 min. 10 hr. 49 min. 26 Mbps
187 MB/min.


† Recording bit rate of movie images only, sound data not included.

* Movie recording stops automatically when the recording time reaches 29:59 (or 7:29 for a Full HD High Frame Rate Movie).

* Movie recording does not stop automatically if the file size reaches 4 GB. [With exFAT-formatted SDXC cards, a movie is recorded as a single movie file even if it exceeds 4 GB]

* The video and sound may be slightly out of sync when movies are played back in windows.

Metering Modes Real-time metering using the image sensor: 384-zone (24 x 16) metering
(1) Evaluative metering
ISO Speed Range (Recommended Exposure Index) ISO Auto Range (AUTO and Manual mode): ISO 100-6400
Expandable to ISO 12800
Exposure Compensation ±3 stops in 1/3- or 1/2-stop increments
Sound Recording Adjustment
Sound Recording
Auto, Manual, Disable
Manual sound-recording level
64 levels
Attenuator
Auto / Enable / Disable
Wind filter
Auto/Disable
Sound-recording level meter
Provided (can be checked in sound recording menu)
Movie Digital IS
Movie Digital IS setting
4K
Full HD/HD
Disable
Approx. 100% Approx. 100%
Enable
Approx. 90% Approx. 90%
Enhanced
Approx. 70% Approx. 70%


  • Remains active when an IS lens is used with the IS switch set to ON.
  • Provides 5-axis stabilization.
  • Compatible lenses: EF-M15-45mm F3.5-6.3 IS STM, F-M 18-150mm F3.5-6.3 IS STM.
  • Compatible with coordinated control (Combination IS)
    - Remains active when a combination IS-compatible lens is used.
    - With incompatible (non-IS) lenses, only stabilization by the camera is available.
    - Movie digital IS is not available for HDR movies (SCN), Creative filters, or time-lapse movies.
HDMI Output / HDMI Output Information Display
HDMI Resolution
Auto / 1080p
HDMI output for movie footage
Supported (HDMI information display)
Color sampling method
Uncompressed YCbCr 4:2:2, 8-bit
Color space
BT.709


  • Content in the output format set on the camera is displayed on the device connected via HDMI.
  • The content that can be displayed varies depending on the specifications of the monitor connected via HDMI. Thus,display matching camera settings may not be supported.


HDMI Information Display
Content Displayed via HDMI, Camera Operation
Auto
  • Output of images and shooting information
  • Camera screen is turned off
  • Images are recorded to the card
Clean / 4K (UHD) output
  • Output of images in up to 4K resolution* without information
  • Camera screen shows images with information
  • No image is recorded to the card
  • Wi-Fi communication disabled
Clean / Full HD output
  • Output of images in up to Full HD resolution* without information
  • Camera screen shows images with information
  • No image is recorded to the card
  • Wi-Fi communication disabled


* If the monitor connected via HDMI does not support the camera output format, the resolution of the output format is lowered for display (but display may not be possible, depending on monitor specifications).

HDMI Resolution
HDMI Resolution
Resolution
NTSC
Auto
4K 29.97P
1080 59.94p / 59.94pi
480 59.94p
1080p
1080 59.94p / 59.94pi
480 59.94p

Type TFT color liquid crystal monitor
Monitor Size 3.0-type wide-screen
Pixels Approx. 1.04 million dots
Features Tilt (upwards approx. 180° + downwards approx. 45°)
Touch-screen Panel Provided
Brightness Control Adjustable to one of 7 brightness levels.
Interface Languages 29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, and Japanese)
Display Format (1) Single-image display
(2) 1 shot + information display
  • Simple information
  • Detailed information
  • Histogram
  • Lens aberration correction 1, 2
  • Picture Style 1, 2
  • Noise reduction
  • Correction data
(3) Index display
  • 4-image
  • 9-image
  • 36-image
  • 100-image
(4) Image rotation
Quick Control Dial Provided
Image Protection Provided
Image Processing After Shooting In-camera RAW image processing:
Brightness adjustment (up to 1 stops in 1/3-stop increments), white balance: auto white balance provides [Ambience priority] and [White priority] settings, picture style, auto lighting optimizer, high ISO speed NR, image quality, color space, lens aberration correction: peripheral illum corr, chromatic aberr corr, diffraction correction, distortion correction, digital lens optimizer.
Compatible Printers PictBridge-compatible printers
Printable Images JPEG, RAW*/C-RAW files are printable.
*Prints JPEG images used for display, which are taken on the same model.
DPOF DCF-compliant DPOF compatible (Version 1.1)
Custom Controls (Camera Controls/Buttons Customization) Functions can be assigned to the following controls (set in Custom Functions):
  • Shutter button
  • Movie button
  • AF-ON button
  • AE lock button
  • Cross button (up, down, left, right)
  • SET button
  • M-Fn button
  • Dial function button
  • Vertical viewfinder display*
  • Viewfinder display format*
  • Frame rate switching*

*With External Viewfinder.
Customized Dials
  • Main dial
  • Control
  • Quick control dial
Custom Shooting Mode
  • Current camera settings can be registered to C1 and C2 on the Mode Dial.
  • Automatic updating of the registered settings can be set to Enable or Disable.
USB Terminal USB Type-C
Audio/Video OUT Terminal HDMI OUT terminal Type D
HDMI output while recording available
CEC not supported.
Battery LP-E17
Operation using AC power supported with AC Adapter CA-PS700 and DC Coupler DR-E17.
USB Power Adapter PD-E1 cannot be used to power EOS M6 Mark II, but can charge battery pack while in-camera.
Battery Life Number of Still Image Shots (CIPA compliant)
Monitor On: Approx. 305 shots*
Electronic Color Viewfinder On: Approx. 250 shots
* By default, the camera is set for power saving.

Number of Still Image Shots (Eco Mode On)
Monitor On: Approx. 410 shots

Movie Recording Time (CIPA compliant)
Monitor On: Approx. 1 hr 20 min. / Continuous Shooting: Approx. 2 hr. 15 min.
Electronic Color Viewfinder On: Approx. 1 hr 10 min. / Continuous Shooting: Approx. 2 hr 15 min.
Playback Time Approx. 5 hr.
* Time when playing back a slideshow of still images.
* With a fully charged LP-E17.
Dimensions (W x H x D) Approx. 4.71 x 2.76 x 1.94 in. (119.6 x 70.0 x 49.2mm)
* CIPA compliant.
Weight Black:
Approx. 12.73 oz. / 361g (body only)
Approx. 14.39 oz. / 408g (including battery pack, memory card)
* CIPA compliant.
* Weighed without body cap

Silver:
Approx. 12.73 oz. / 361g (body only)
Approx. 14.39 oz. / 408g (including battery pack, memory card)
* CIPA compliant.
* Weighed without body cap
Working Temperature Range 32-104°F / 0-40°C
Working Humidity Range

85% or less

USB Tethered SDK Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.
Wireless API Are a developer and want to control select Canon cameras within your application? The Canon CCAPI allows you to set various camera settings, take a picture, and the retrieving of images remotely using a Wi-Fi connection. The CCAPI is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Canon Support | Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Canon Support | Firmware Notice: EOS M6 Mark II: Firmware Version 1.1.0
Advisory Type
Date 03.30.20
Title Canon Support | Firmware Notice: EOS M6 Mark II: Firmware Update, Version 1.1.1
Advisory Type
Date 01.26.21
Title Canon Support | Future Firmware plan to support 24p video recording mode for select EOS and PowerShot models.
Advisory Type
Date 10.08.19

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