Canon Support for EOS R7 | Canon U.S.A., Inc.

EOS R7


Get started with these quick links.


DOWNLOADS

Language
Type
Our software & drivers for your product are specific to your operations system. We've detected your operating system as {{os}}. If you need software or drivers for a different operating system make sure to select the correct operating system & version with the dropdowns below. Not all our software & drivers are compatible with all operating systems and versions.
of
There are no results for the OS Version you selected.
Date 06.15.22
File Size 142.00 B
Date 06.15.22
File Size 142.00 B
Date 06.15.22
File Size 142.00 B
Date 06.15.22
File Size 142.00 B
image icon
Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
image icon
Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
image icon
image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
Digital single-lens non-reflex AF/AE camera
Image Processor
DIGIC X
Recording Media
SD card
  • SD card speed class-compatible.
  • Compatible with UHS-II
  • Eye-Fi cards and Multimedia cards (MMC) are not supported.
Compatible Lenses
Canon RF-S/RF lens group (excluding EF, EF-S and EF-M lenses)
When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses)
Lens Mount
Canon RF mount
Type
CMOS sensor (compatible with Dual Pixel CMOS AF)
Effective pixels
Approx. 32.5 megapixels
Sensor Size
Approx. 22.3 x 14.8 mm
Pixel Size
Approx. 3.2 µm square
Total Pixels
Approx. 34.4 megapixels
Aspect Ratio
3:2 (Horizontal: Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Installed in front of the image sensor, non-detachable
Dust Deletion Feature
  1. Self Cleaning Sensor Unit
    • Removes dust adhering to the low-pass filter.
    • At power off only / Enable / Disable. Performed automatically (taking about approx. 2 sec. as indicated on the screen) or manually (taking about approx. 7 sec. as indicated on the screen).
    • After manually activated cleaning, the camera will automatically restart (Power OFF to ON).
    • When [Multi Shot Noise Reduction], [Multiple exposures], or [HDR mode] is set, [Clean now] and [Clean manually] cannot be selected.
  2. Dust Delete Data acquisition and appending
    • The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
    • The dust coordinate data appended to the image is used by the EOS Canon Digital Professional Software to automatically erase the dust spots.
    • Not available in focus bracketing, RAW burst mode, or multiple-exposure shooting.
  3. Manual cleaning (by hand)
Recording Format
Compliant to Design rule for Camera File system 2.0 and Exif 2.31*.
*Supports time difference information.
Image Format
Still: JPEG, HEIF, RAW, Dual Pixel RAW, Raw Burst, C-RAW (CR3);
Movies: ALL-I*, IPB, IPB Light
* Time-lapse movies only
HDR Mode-Continuous Shooting
(1) 1 shot only
(2) Every shot
Advanced shooting operations
(1) Focus Bracketing
(2) Interval Timer
(3) Bulb Timer
(4) Multi-Shot NR
File Size
3:2 Aspect Ratio
Large/HEIF/RAW: 6960 x 4640
Medium: 4800 x 3200
Small 1: 3472 x 2320*
Small 2: 2400 x 1600

4:3 Aspect Ratio
Large: 6160 x 4640*
Medium: 4256 x 3200*
Small 1: 3072 x 2320*
Small 2: 2112 x 1600*
RAW: 6960 x 4640

16:9 Aspect Ratio
Large: 6960 x 3904*
Medium: 4800 x 2688*
Small 1: 3472 x 1952*
Small 2: 2400 x 1344*
RAW: 6960 x 4640

1:1 Aspect Ratio
Large: 4640 x 4640
Medium: 3200 x 3200
Small 1: 2320 x 2320
Small 2: 1600 x 1600
RAW: 6960 x 4640

  • Values for Recording Pixels are rounded to the nearest 100,000th.
  • RAW/C-RAW images are generated at 3:2, with information added about the specified aspect ratio, and JPEG images are generated at the specified aspect ratio.
  • These aspect ratios (M / S1 / S2) and pixel counts also apply to resizing.
* Indicate an inexact proportion.
File Numbering
The following file numbers can be set:
File numbering methods
  • Continuous numbering
    • The numbering of captured images continues even after you replace the card.
  • Auto reset
    • When you replace the card, the numbering will be reset to start from 0001. If the new SD card already contains images, the numbering will continue from the last recorded image in the card.
RAW + JPEG / HEIF Simultaneous Recording
Simultaneous recording of any combination of RAW/C-RAW and JPEG/HEIF image-recording quality is supported.
Color Space
Selectable between sRGB and Adobe RGB
Picture Style
  1. Auto
  2. Standard
  3. Portrait
  4. Landscape
  5. Fine Detail
  6. Neutral
  7. Faithful
  8. Monochrome
  9. User Defined 1-3
Settings
  1. Auto (Ambience priority/White priority)
  2. Day Light
  3. Shade
  4. Cloudy1
  5. Tungsten light
  6. White fluorescent light
  7. Flash
  8. Custom2 (Custom WB)
  9. Color temperature
1Effective also in twilight and sunset.
2Setting method options include [Custom White Balance] and [Shoot to set WB].
Auto White Balance
Option between ambience priority and white priority settings.
White Balance Shift
Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels
  • Corrected in reference to the current WB mode's color temperature.
  • Blue/amber and magenta/green shift can be set at the same time.
Type
OLED color electronic viewfinder; approx. 2.36 million dots resolution
Coverage
Approx. 100% vertically and horizontally relative to the shooting image area (with image quality L, at approx. 22mm eyepoint).
Magnification / Angle of View
Approx. 1.15x / Approx. 33 degrees (with 3:2 display, an 50mm lens at infinity, -1 m--1)
Eye Point
Approx. 22mm (at -1 m-1 from the eyepiece lens end)
Dioptric Adjustment Range
Approx. -4.0 to + 2.0 m-1 (dpt)
Focus Method
Dual Pixel CMOS AF
Number of AF zones available for Automatic Selection
AF area: Horizontal: Approx. 100% x Vertical: Approx. 100%*
Stills: Max. 651 zones (31 x 21)
Movies: Max. 527 zones (31 x 17)
AF Working Range
EV -5 to 20 (f/1.2 lens*, center AF point, One-Shot AF, at room temperature, ISO 100)
* Except RF lenses with a Defocus Smoothing (DS) coating.
Focusing brightness range (in movie recording)
Full HD 29.97fps : EV -3.5 to 20
With an f/1.2 lens*, center AF point, One-Shot AF,at room temperature, ISO 100
* Except RF lenses with a Defocus Smoothing (DS) coating.
AF Methods
AF Method
Whole area AF
Spot AF
1-point AF
Expand AF Area
(Above, below, left and right/Around)
Expand AF Area: Around
Flexible Zone AF 1,2,3
Subject to Detect People, Animals, Vehicles, No Priority
* Available with [AF Area] set to Whole area AF
Focus mode switch AF / MF
  • Applies when an RF or RF-S lens without a focus mode switch is attached.
  • When lenses with a focus mode switch are attached, the setting on the lens takes precedence.
Metering Modes
Real-time metering with image sensor (384 [24x16 zone metering])
  1. Evaluative metering
  2. Partial metering (approx. 6.0% of the area at the center of the screen)
  3. Spot metering (approx. 3.0% of the area at the center of the screen)
  4. Center-weighted average metering
Metering Range
Still Photo Shooting : EV -2 to 20 (at room temperature, ISO 100)
Movie Recording: EV 0 to 20 (at room temperature, ISO 100)
Exposure Control Modes Click here to view full specifications PDF
ISO Speed Range

Available ISO speeds; user-set

Normal ISO 100-32000 (in 1/3- or 1-stop increments)
Expanded H (equivalent to ISO 51200)
  • For [Highlight tone priority], the settable ISO speed range will be ISO 200 to 32000.
  • Expanded ISO cannot be set for HDR mode or during HDR PQ shooting.

User-defined ISO range - still photo shooting

ISO Speed Range ISO Speed
Minimum L 100 - 32000 (in 1-stop increments)
Maximum ISO 200 - H (51200) (in 1-stop increments)

* Expanded ISO speeds are noted as being "equivalent" to these speeds.

User-defined Auto ISO range - still photo shooting

Auto Range ISO Speed
Minimum ISO 100-25600 (in 1-stop increments)
Maximum ISO 200-32000 (in 1-stop increments)

ISO Auto details in still photo shooting

 Shooting Mode  No Flash  Using Flash
 Variable control of maximum ISO Auto limit for E-TTL  Compatible lens  Incompatible lens
 Creative Zone  P  ISO 100*1*2-32000*2  ISO 100**1*2-6400*2  ISO 100**1*2-6400*2
 TV
 AV
 M
 B  ISO 400*3   ISO 400*3  ISO 400*3
 Basic Zone  A+  ISO 100-6400  ISO 100-6400  ISO 100-1600
 SCN  Varies by shooting mode
 Creative Filters  Varies by shooting mode

*1 ISO 200 when [Highlight tone priority] is set to [Enable] or [Enhanced].
*2 Varies depending on [Maximum] and [Minimum] of [Auto range].
*3 If outside the setting range, changed to the value most close to ISO 400.

Exposure Compensation
  Photo Movie
 Manual ±3 stops in 1/3- or 1/2-stop increments
AEB ±3 stops in 1/3- or 1/2-stop increments  
AE Lock
  1. Auto AE lock
    • The metering mode for AE lock after focus can be customized.
  2. User-applied AE lock
    • In the Fv, P, Tv, Av and M modes, enabled with the AE lock button. (Press again to update.)
    • Enabled in all metering modes.
Type
  1. Mechanical
  2. Electronic 1st-Curtain
  3. Electronic Shutter (1st and 2nd curtain - silent*)
*Cannot be used in conjunction with the following functions: flash photography, HDR shooting, multiple exposures, Multi Shot Noise Reduction, AEB, HDR PQ, anti-flicker shooting, Dual Pixel RAW shooting, Digital Lens Optimizer [High].
* A shutter release sound is not generated. However, note that the sounds other than the shutter release sound (aperture, focusing lens drive sound/electronic sound, etc.) may be generated.
* In electronic shutter shooting under conditions such as flash firing by other cameras or with fluores-cent lighting or other flickering light sources, a strip of light or banding due to the brightness difference may be recorded in the image.
Shutter Speeds
When [Mechanical] or [Elec. 1st- curtain] is set: 1/8000-30 sec, bulb
When [Electronic] is set: 1/16000-30 sec.
X-sync Speed
Mechanical Shutter: 1/250 sec.
Elec. 1st-curtain: 1/320 sec.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. delay, 2-sec. delay
Shutter Lag Time
  Mechanical Shutter Electronic 1st Curtain Electronic shutter
Shutter-release time lag *Measured with shutter button pressed fully from half-pressed position

 

Approx. 99ms Approx. 50 ms Approx. 50 ms

Based on Canon testing standards.

Still Photo IS
In-body IS operation can be selected when using a non-IS lens.
  • Always on
  • Only for shot
5-axis Image Stabilization with RF/RF-S, EF/EF-S lenses
Click here to view full specifications PDF
EOS R7 coordinated In-Body Image Stabilizer Still Shooting performance with RF & RF-S lenses
Click here to view full specifications PDF
E-TTL balance
Ambience priority, standard, flash priority
Compatible E-TTL Speedlites
Canon EX- and EL-series Speedlites
E-TTL II Flash Meterings
  1. Evaluative (Face Priority)
  2. Evaluative
  3. Average
Slow Sync (P/Av modes)
 Mechanical Shutter  Electronic 1st curtain
 1/250-30 sec. auto  1/320-30 sec. auto
 1/250-1/60 sec. auto  1/320-1/60 sec. auto
 1/250 sec. (fixed)  1/320 sec. (fixed)
Flash Function Menu
Provided for EX- and EL-series Speedlites
Flash Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
Continuous flash control
  1. E-TTL each shot
  2. E-TTL 1st shot
Drive Modes and Continuous Shooting Speed
Click here to view full specifications PDF
Still photo file size / Number of possible shots / Maximum burst for continuous shooting
Click here to view full specifications PDF
HDR PQ Shooting
Disable / Enable
* Can be used in conjunction with Auto Lighting Optimizer.
HDR PQ Shooting - Still
Recording format Bit depth Color sampling method HDR specification
HEIF 10 bit YCbCr 4:2:2 Rec. ITU-R BT.2100 (PQ)
HDR PQ Shooting - Movie
Recording format Bit depth Color sampling method HDR specification
MP4 10 bit YCbCr 4:2:2 Rec. ITU-R BT.2100 (PQ)
Focusing Dual Pixel CMOS AF II
Exposure Compensation ±3 stops in 1/3- or 1/2-stop increments
Canon Log Canon Log 3
Temperature Warning The camera warns of rising internal temperatures by means of icons and indicators.
Click here to view full specifications PDF
Estimated Camera Recovery Time Estimated recovery times are indicated below. These are affected by various factors such as ambient temperature, continued camera operation and the selected shooting resolution. The time until full record time is available, will vary with ambient temperature.
Click here to view full specifications PDF
Movie Recording Format Click here to view full specifications PDF
Estimated Recording Time and Data Click here to view full specifications PDF
Type
TFT color, liquid-crystal monitor
Monitor Size
3.0-inch (screen aspect ratio of 3:2)
Dots
Approx. 1.62 million dots
Coverage
Approx. 100% vertically/horizontally
Brightness Control
Manually adjustable to one of seven brightness levels
Coating
  • Anti-smudge coating applied.
  • Anti-reflection coating not applied.
Interface Languages
29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese)
Display Format
Item Still Photo Movie
-
Magnify zoom display 1.5x-10x (5 levels)
AF point display Yes -
Grid display Off / 3x3 / 6x4 / 3x3+diag
Rating OFF / 1 to 5 Stars
Select images / Select range / All images in folder / All images on card /
All found images
Image Search Search conditions
Rating / Date / Folder / Protect / Type of file
Protect Select images / Select range / All images in folder / Unprotect all images in folder / All images on card / Unprotect all images on card / All found images / Unprotect all found images
Cloud RAW image processing  Supported -
RAW image processing Supported  
RAW Burst processing Supported  
HEIF -> JPEG Conversion Supported -
Cropping Supported -
Highlight Alert
The white areas with no image data will blink.
Histogram
Brightness and RGB
Function
The Quick Control screen is accessed by pressing the Quick Control button during still photo shooting.
Protection
  1. Single image (select image)
  2. Select range
  3. All images in a folder
  4. All images on card
    • Image browsing and image search can be based on ratings.
    • Ratings-based image selections also possible with DPP.
  5. All found images (only during image search)
Erase

Except protected images

  1. Select images to erase
  2. Select range
  3. All images in folder
  4. All images on card
  5. All found images (only during image search)
Compatible Printers
Not supported
DPOF
Compliant to DPOF Version 1.1
Standards Compliance
IEEE 802.11b/g/n
Transmission Method
DS-SS modulation (IEEE 802.11b)
OFDM modulation (IEEE 802.11g/n/a/ac)
Transition Frequency (Central Frequency) 2.4 GHz band
Frequency: 2412 to 2462 MHz Channels: 1 to 11 channels

Security
Connection Method Authentication Encryption
Encryption Key Format and Length
Camera Access Point WPA2/ WPA3-Personal AES ASCII 8 characters
Open Disable
Infrastructure Open WEP
  • Hexadecimal 10 digits
  • Hexadecimal 26 digits
  • ASCII 5 characters
  • ASCII 13 characters
Disable
Shared key WEP Same as WEP above
WPA-PSK
WPA2-PSK
WPA3-Personal
TKIP
AES
1-127 characters
Communication with a Smartphone
Images can be viewed, controlled, and received using a smartphone.
Remote control of the camera using a smartphone is possible depending on the Camera Connect specifications.
Images can be sent to a smartphone.
Firmware can be downloaded and saved to a card in the camera using Camera Connect.
Remote Operation Using EOS Utility
The camera can be controlled via Wi-Fii® using EOS Utility.
Print from Wi-Fi® Printers
Supported.
Send Images to a Web Service
Still photos (RAW, C-RAW, HEIF, and JPEG) and movies (MP4) can be uploaded to image.canon server album.
With the image.canon server, images can be sent to social media or a photo album link can be sent (by the image.canon specifications).
Cloud RAW Image Processing via image.canon (firmware 1.1.0 or higher)
Still RAW photos can be transferred to image.canon for RAW development using Deep Learning technology resulting in clearer images without losing detail through the reduction of noise, false color, moire and jagged lines.
*This feature requires a paid subscription (service begins July 25, 2022).
Standards Compliance
Bluetooth Specification Version 4.2 compliant (Bluetooth low energy technology)
Transmission Method
GFSK modulation
Custom Functions
Customizable Dials
Still photo  Movie 
Shutter button (half-press) Yes  -
Movie shooting button Yes  -
Multi-function () button Yes Yes
ISO speed button Yes  Yes
AF-ON button Yes   Yes
AE lock (<*>) button Yes   Yes
AF point button Yes  Yes 
DOF preview button Yes   Yes
Lens function () button  Yes  Yes
Cross keys: Up button Yes   Yes
Cross keys: Left button  Yes Yes 
Cross keys: Right button  Yes Yes 
Cross keys: Down button  Yes  Yes
Set button  Yes  Yes
Multi-controller  Yes Yes 
Custom Dials
Main dial
Quick control dial
Control ring
My Menu Registration
  • Up to six top-tier menu items and Custom Functions can be registered.
  • Up to five My Menu tabs can be added.
My Menu tab overall operations
  • Adding a tab
  • Deleting tabs in a batch
  • Deleting all tab items
  • Setting the menu display
My Menu tab detailed operations
  • Selecting a registered item
  • Sorting registered items
  • Deleting selected registered items
  • Deleting registered items in a batch
  • Deleting tabs
  • Changing a tab name (16 ASCII characters)
USB Terminal

Equivalent to Superspeed Plus USB (USB 3.2 Gen 2)

  • For PC communication
  • Terminal type: USB Type-C
  • Shared with terminal for in-camera charging with USB Power Adapter PD-E1.
  • In-camera Charging: Equivalent to USB type-C (5 V/1.5 A), but use should be restricted to USB Power Adapter PD-E1.
USB Cables Compatible with iPhones

Operation with the following USB cables has been verified when connected to an iPhone.* Regardless of which cable is used, set the camera power to before connecting the cable.

  • When connecting a USB Type-C to Lightning cable
    Use an Anker 514 Lightning to USB-C Accessory Cable (0.9 m, for Camera).
  • When connecting a USB Type-C to USB Type-C cable
    Genuine Canon accessories are recommended (Interface Cable IFC-100U or IFC-400U).

*As of May 2022

Video Out Terminal

HDMI micro OUT terminal Type D (Resolution switches automatically) / CEC not compatible

  • Images can be displayed through the HDMI output and on screen at the same time.
  • Images will not be displayed unless [NTSC] or [PAL] is properly set according to the video system of the TV set.
Clean HDMI output
Provided
Microphone Input Terminal
3.5mm diameter stereo mini jack
Headphone Terminal
3.5mm diameter stereo mini jack
Remote control terminal
Remote Switch RS-60E3 type terminal supported
Wireless remote control
Compatible with the Wireless Remote Control BR-E1
Compatible with infrared remote controls such as Remote Controller RC-6
Multi-function shoe
Supported
Battery
LP-E6NH/LP-E6N/LP-E6*
  • With the AC Adapter AC-E6N + DC Coupler DR-E6, AC power is possible.
  • With the USB Power Adapter PD-E1, in-camera charging of LP-E6NH is possible.
Battery Check

Automatic battery check when the power switch is turned ON.
Displayed in 6 levels on top LCD panel.

  • Battery level can be checked on the LCD panel and in the viewfinder.
    Battery Info display in Set-up Menu:
  • Type of power source used.
  • Remaining capacity (percentage of battery charge remaining).
  • Recharge performance: (3-level display of battery's ability to hold a charge)
Start-up Time
Approx. 0.4 sec.
  • Based on CIPA testing standards.
Dimensions (W x H x D)
Approx. 5.20 x 3.56 x 3.61 in. / 132.0 x 90.4 x 91.7 mm
  • Based on CIPA standards.
Weight
Approx. 1.1 lbs (18.70 oz) Body Only
Approx. 1.3 lbs (21.59 oz) With battery,and memory card
Working Temperature Range
32-104® F / 0-+40®C
Working Humidity
85% or less

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Firmware Notice: EOS R7: Firmware Version 1.1.0
Advisory Type
Date 07.21.22

ADDITIONAL SUPPORT

image icon
How-To Videos
Get to know your product. Troubleshoot and learn to use your product with video tutorials.
image icon
Canon Community
Join our community to ask questions, share knowledge, and connect with others.
image icon
Knowledge Base
Find answers and perform your own troubleshooting with the knowledge base.

CONTACT US

Still need some help?  In order to get more personalized and faster support, we recommend registering your product in your Canon Account

GET SUPPORT
Need help with your product? Let us help you find what you need.
Product Support
NEED IT FIRST
Sign up for up-to-the-minute Canon News, Sales and Deals.
LEARN WITH CANON
Discover great new ways to enjoy your products with exclusive articles, training and events.
Learn more