Canon Support for VB-C50i/VB-C50iR | Canon U.S.A., Inc.
VB-C50i/VB-C50iR
Get started with these quick links.
DOWNLOADS
- Windows 11
- Windows 10 (x64)
- Windows 10
- Windows 8.1 (x64)
- Windows 8.1
- Windows 8 (x64)
- Windows 8
- Windows 7 (x64)
- Windows 7
- Windows Vista (x64)
- Windows Vista
- Windows Me
- Windows XP (x64)
- Windows XP
- Windows 98
- Windows 95
- Windows Server 2022
- Windows Server 2019 (x64)
- Windows Server 2016 (x64)
- Windows Server 2012 R2 (x64)
- Windows Server 2012 (x64)
- Windows Server 2008 R2 (x64)
- Windows Server 2008 (x64)
- Windows Server 2008
- Windows Server 2003 R2 (x64)
- Windows Server 2003 (x64)
- Windows Server 2003 R2
- Windows Server 2003
- macOS Sonoma v14
- macOS Ventura v13
- macOS Monterey v12
- macOS Big Sur v11.0
- macOS Catalina v10.15
- macOS Mojave v10.14
- macOS High Sierra v10.13
- macOS Sierra v10.12
- OS X El Capitan v10.11
- OS X Yosemite v10.10
- OS X Mavericks v10.9
- OS X Mountain Lion v10.8
- OS X Lion v10.7
- Mac OS X Snow Leopard v10.6
- Mac OS X v10.1
- Mac OS 9
- Linux ARM
- Linux MIPS
- Linux 64bit
- Linux 32bit
- Windows NT
Locating and installing your download
 |
Chrome |
- A grey bar will appear at the bottom of your browser window which will contain your download. To install your download click on the name of the downloaded file. Alternatively you can click 'Show all downloads...' to view the list of all recently downloaded files
- If the grey bar is not visible you can also access the list of recently downloaded files by clicking the 3 small horizontal lines
located on the right of the address bar - Select 'Downloads' from the menu and the list of recently downloaded files will open
- From this list you can also install the download by clicking on the file name
- To open the folder on your computer that contains your downloaded files please select the 'Open downloads folder' link on the right of the page
- The folder that contains your download will now be open
 |
Safari |
- Mac Users - Click the down arrow
in the top right of the browser - Windows Users - Click the gear wheel
in the top right of the browser - Click the small image of the magnifying glass
next to your download - The folder that contains your download will now be opened
 |
Firefox |
- Click the down arrow in the top right of the browser
- Windows Users - Click the small image of the folder
next to your download - Mac Users - Click the small image of the magnifying glass next to your download
- The folder that contains your download will now be opened
 |
Internet Explorer |
- Click the gear wheel in the top right of the browser
- Select 'View Download' from the menu
- Select 'Location' next to your download
- The folder that contains your download will now be opened
 |
Microsoft Edge |
- Click the three dots icon in the top right of the browser
- Select 'Downloads' from the menu
- Select 'Open folder' next to your download
- The folder that contains your download will now be opened
There are no copying instructions for this browser
SETUP & TROUBLESHOOTING
Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.
SELECT ERROR CODE
Don’t see your error code? Let us know as we are capturing feedback for research purposes.
PRODUCT INFO
Network Video Solution Camera
| Item Code | 9782A007 (VB-C50iR) / 9781A008 (VB-C50i) |
| Video Signal | Conforms to NTSC |
| Image Sensor | 1/4-inch CCD (primary color filter) |
| Total Number of Pixels | NTSC use: 680,000 (effective 340,000) |
| Scanning Method | 2:1 interlaced |
| Minimum Illumination | Normal mode: 1 Lux (at 1/30 sec.) Night Mode : 0 lux |
| Imaging Modes | Normal mode, Night mode |
| Focusing | Auto / Manual Wide-angle: 0.03 in. to inf.; Telephoto: 5.25 ft. to inf. (In Night Mode) Wide-angle: 0.07 in. to inf.; Telephoto: 7.55 ft. to inf. |
| Aperture | Auto iris servo system |
| Lens | Focal Length: 3.5mm to 91.0mm, f/1.6 to f/4.0 26x Power Zoom (shooting at infinity) Filter Diameter: 37mm, pitch=0.75mm |
| Zoom | 26X Power Zoom (shooting at infinity) |
| Pan Angle Range | +/-100° |
| Tilt Angle Range | +90°/-30° |
| Infrared Cut Filter | Power driven insertion / removal (Normal mode / Night Mode) |
| White Balance | TTL system: Auto |
| Protocols | TCP/IP, HTTP, DHCP, FTP, Webview (from Canon) |
| Video Compression Method | Motion-JPEG compression (video quality variable) JPEG compression (for still pictures) |
| Video Compression Rate | NTSC: 0.1fps to 30fps |
| Sound Compression Method | -law PCM 8bit (sampling freq. 8000Hz mono) |
| Output Image Size | 160 x 120, 320 x 240, 640 x 480 |
| Display Image Size | 80 x 60, 160 x 120, 320 x 240, 640 x 480 |
| Server | HTTP, FTP, Webview Livescope |
| Log Management | syslog format |
| Camera Control | Pan, tilt, zoom, brightness, shutter speed, focus speed, view restriction, control time restriction |
| Connection Restrictions | Access control (password), video connection, service period, number of concurrent connections (maximum of 50) |
| Network | Ethernet x 1 (RJ-45, 100 Base-TX / 10Base T auto negotiation) |
| Dimensions | VB-C50i: 4.1 x 5.1 x 4.3 in. (104.6 x 130.3 x 108.7mm) VB-C50iR: 4.1 x 5.1 x 4.4 in. (104.6 x 130.3 x 110.6 mm) |
| Weight | VB-C50i: Approx. 1.4 lbs (620g) VB-C50iR: 1.5lbs. (700g) |
| Operating Environment | Temperature 0 - 40C, humidity 20 - 85% RH (condensation free) |
| Power | AC Adapter |
| Power Consumption | Max: Approx. 13W or less (When the AC Adapter is used) |
AC Adapter
| Model | PA-V16 (6588A001) |
| Input | 100-240 VAC 50/60 Hz |
| Output | 13 VDC 1.8 A (max.) |
| Polarity | Exterior (-) interior (+) |
| Dimensions | 2.28 x 4.65 x 0.98 in. (W x D x H) |
| Weight | 0.50 lbs (excluding cable) |
Optional Software
| Description | 4075B002 / VK-16 v2.2 Network Video Recording Software 4075B001 / VK-64 v2.2 Network Video Recording Software |
CANON VISUAL COMMUNICATION PRODUCT LIMITED WARRANTY
For The U.S.A. and Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon USA) in the United States, or Canon Canada Inc. (Canon Canada) in Canada, with respect to the Canon Visual Communication Product (the "Product") accompanying this limited warranty in the Product's original container, when purchased and used in the United States or Canada, as applicable. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase.
Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of ONE YEAR for Products which are Pan/Tilt/Zoom and Pan/Tilt Network Cameras, and for a period of THREE YEARS for Products which are Fixed Network Cameras, from the date of original purchase. When returning Product under this warranty, you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. Product returned to a Canon repair facility, and proven to be defective upon inspection, will be, without charge,:
- repaired utilizing new or comparable refurbished parts, or
- exchanged for refurbished or new Product,
as determined in the Canon repair facility's sole discretion. The repaired or exchanged Product will be shipped back to you free of charge. Warranty exchange or replacement does not extend the original warranty period of the Product. For repairs after the warranty period has expired, an estimate of the cost of repair and an opportunity to approve or reject the repair expense before it is incurred will be provided. If you approve, repairs will be made and the Product will be returned at your risk and expense. If you reject, the Product will be returned to you at no charge to an address within the United States or Canada.
This limited warranty only applies if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon will have no responsibility. Canon will have no responsibility under this limited warranty for use of the Product in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or be factory loaded on, the Product, are sold 'AS IS without warranty or condition of any kind by Canon USA or Canon Canada, including any implied warranty or condition regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Product contains a hard drive, Canon recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.
In order to obtain warranty service:
Canon U.S.A.
You may obtain technical support*** for your Product as follows:
E-mail support via our Web site at www.usa.canon.com/support
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
Canon Canada
You may obtain technical support*** for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
*** Technical support program specifics subject to change without notice.
This Limited Warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
- Loss or damage to the Product due to abuse, neglect, mishandling, electric current fluctuation, accident, improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA's or Canon Canada's user's manual;
- If the Product is defective as a result of leaking batteries, sand, dirt or water damage;
- If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA or Canon Canada) that cause damage to the Product or that cause abnormally frequent service calls or service problems;
- If defects or damages are caused by service other than by Canon's factory service centers or authorized service facilities;
- Any internal modification to Product hardware or firmware;
- Any maintenance of the Product, including any fee for such maintenance;
- If the Product has had its serial number or dating altered or removed.
This Limited Warranty does not apply to Product purchased outside the United States or Canada. This Limited Warranty does not apply to accessories or consumables for the Product, which are sold "AS IS", without warranty or condition of any kind by Canon USA or Canon Canada. Please retain this warranty and your Bill of Sale as a permanent record of your purchase. This ensures that you are contacted promptly should there be a safety inspection, modification or product recall under applicable laws or regulations.
NO IMPLIED WARRANTY OR CONDITION, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THIS PRODUCT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY UNDER THIS WARRANTY (EXCEPT AS MENTIONED ABOVE). SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. CANON USA AND CANON CANADA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE PRODUCT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE PRODUCT'S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU).THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (or province to province in Canada).
CANON U.S.A., INC
CANON CANADA INC.
ADDITIONAL SUPPORT
CONTACT US
Support for this product is no longer available.
Check out our most current models of this product.
Thanks for signing up!
The application has encountered an unknown error. Please try again in a few minutes!
By clicking Sign Up, you are opting to receive promotional, educational, e-commerce and product registration emails from Canon USA. You can update your preferences or unsubscribe at anytime.