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SETUP & TROUBLESHOOTING

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PRODUCT INFO

IMAGE SENSOR 1/3 type CMOS (primary color filter)
NUMBER OF EFFECTIVE PIXELS Approx. 1.3 million pixels
ANALOG VIDEO RESOLUTION N/A
ANALOG VIDEO STANDARD N/A
ANALOG S/N RATIO N/A
SCANNING METHOD Progressive
LENS 20x optical (12x digital) zoom lens with auto focus
FOCAL LENGTH 4.7 (W) - 94mm (T)
F-NUMBER F1.6 (W) - F3.5 (T)
HORIZONTAL VIEWING ANGLE 60.4° (W) - 3.2° (T)
VERTICAL VIEWING ANGLE 35.1° (W) - 1.8° (T)
DAY/NIGHT MODE Auto/Manual
I/R CUT FILTER Removable
MIN. SUBJECT ILLUMINATION - DAY (COLOR) 0.4 lux (F1.6, shutter speed 1/30 sec., smart shade control is off , 50IRE) 0.03 lux (F1.6, shutter speed 1/2 sec., smart shade control is off , 50IRE) 0.01 lux (F1.6, shutter speed 1/2 sec., smart shade control is on, 50IRE)
MIN. SUBJECT ILLUMINATION - NIGHT (MONOCHROME) 0.02 lux (F1.6, shutter speed 1/30 sec., smart shade control is off , 50IRE) 0.002 lux (F1.6, shutter speed 1/2 sec., smart shade control is off , 50IRE) 0.001 lux (F1.6, shutter speed 1/2 sec., smart shade control is on, 50IRE)
FOCUS Auto/One-shot AF/Manual/Fixed at infinity
SHOOTING DISTANCE Day Mode: 0.3m (12 in.) - infinity (W), 1.0m (3.3 ft.) - infinity (T) Night Mode: 1.0m (3.3 ft.) - infinity (W), 1.5m (4.9 ft.) - infinity (T)
SHUTTER SPEED 1, 1/2, 1/4, 1/8, 1/15, 1/30, 1/60, 1/100, 1/120, 1/250, 1/500, 1/1000, 1/2000, 1/4000, 1/8000, 1/10000, 1/16000 sec.
EXPOSURE Auto/Auto (Flickerless)/Auto (Shutter-priority AE)/ Manual (Shutter Speed, Aperture, Gain)
WHITE BALANCE Auto/Light Source (Daylight Fluorescent/White Fluorescent/Warm Fluorescent/Mercury Lamp/Sodium Lamp/Halogen Lamp)/Manual(One-shot WB/R Gain/B Gain)
METERING MODES Center-Weighted/Average/Spot
EXPOSURE COMPENSATION 9 levels
SMART SHADE CONTROL Auto / Manual / Disable
Auto: 3 Levels
Manual: 7 Levels
AGC LIMIT 5 levels
IMAGE STABILIZER 2 levels (digital)
PAN ANGLE RANGE 340° (±170°)
TILT ANGLE RANGE 100° (ceiling-mounted position: -90° - +10°)
ROTATION ANGLE RANGE N/A
MOVING SPEED Pan: Max. 150°/sec., Tilt: Max. 150°/sec
VIDEO COMPRESSION METHOD JPEG, H.264
VIDEO SIZE JPEG, H.264: 1280 x 720, 640 x 360, 320 x 180 1280 x 960, 640 x 480, 320 x 240
VIDEO QUALITY JPEG, H.264: 5 levels
FRAME RATE JPEG: 0.1 - 30 fps H.264: 1/2/3/5/6/10/15/30 fps
MAXIMUM FRAME RATE 1280 x 960: 30 fps
I-FRAME INTERVAL 0.5/1/1.5/2/3/4/5 sec.
SIMULTANIOUS CLIENT ACCESS Max. 30 Clients + 1 Admin Client - H.264: Max. 10 Clients
CAMERA CONTROL Administrator, Authorized user, Guest user Max. 50 user names and passwords registered for authorized users.
ACCESS CONTROL User authority (user name and password), Host Access Restrictions (IPv4, IPv6)
ENCRYPTED COMMUNICATIONS SSL/TLS, IPsec (Auto Key Exchange/Manual)
IEEE 802.1X EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP
ONVIF Version ONVIF Ver. 2.4 / Profile S
IPv4 PROTOCOL TCP/IP, UDP, HTTP, FTP, SNMP (MIB2), SMTP (Client), DHCP (Client), DNS (Client), ARP, ICMP, POP3, NTP, SMTP authentication, RTSP, WV-HTTP (Canon proprietary), ONVIF
IPv6 PROTOCOL TCP/IP, UDP, HTTP, FTP, SMTP (Client), DHCPv6 (Client), DNS (Client), ICMPv6, POP3, NTP, SMTP authentication, RTSP, WV-HTTP (Canon Proprietary), ONVIF
AUTO IP Available
AUDIO COMPRESSION METHOD G.711 µ-law (64 kbps)
AUDIO COMMUNICATION METHOD Full-duplex (two-way) - Echo cancellation function compliant
AUDIO FILE PLAYBACK Available (audio files can be played back when an event is triggered by the intelligent function or external device input.)
PRIVACY MASK Number of registration: Max. 8 places, Number of mask colors: 1 (select from 9 colors)
VIEW RESTRICTION Available
PRESETS Max. 64 positions
INTELLIGENT FUNCTION - VIDEO Moving object detection, abandoned object detection, removed object detection, camera tampering detection, and passing detection
INTELLIGENT FUNCTION - DETECTION SETTINGS Max. 15
INTELLIGENT FUNCTION - VOLUME Volume Detection
EVENT TRIGGER TYPE External Device Input, Intelligent Function (Video), Intelligent Function (Volume), Timer
IMAGE UPLOAD FTP/HTTP/SMTP (e-mail) Temporary storage memory in camera: Max. approx. 5 MB Frame Rate: Max. 10 fps (JPEG) Max. 30 fps (H.264)
EVENT NOTIFICATION HTTP/SMTP (e-mail)
ON-SCREEN DISPLAY Available
IMAGE CROPPING FUNCTION N/A
DAYLIGHT SAVING TIME Available
CUSTOM SETTINGS Number of Registers: 4 Items to Register: Pan/Tilt/Zoom, Exposure, Smart Shade Control, Focus, White Balance, Image Quality Adjustment, Day/Night
NETWORK TERMINAL LAN x 1 (RJ45, 100Base-TX (auto/full-duplex/half-duplex))
AUDIO INPUT TERMINAL F3.5mm (F0.14 in.) mini-jack connector (monaural) Switch LINE IN/MIC IN in the setting page. LINE IN x 1 (connect to an amplifier microphone) or MIC IN x 1 (connect to a microphone w/o amplifier)
AUDIO OUTPUT TERMINAL F3.5mm (F0.14 in.) mini-jack connector (monaural) LINE OUT x 1 (connect to an amplifier speaker)
EXTERNAL DEVICE I/O TERMINAL Input x 2, Output x 2
ANALOG VIDEO OUT N/A
MEMORY CARD TYPE SD Memory Card, SDHC Memory Card, SDXC Memory Card Compatible. Frame Rate: Max. 1 fps (JPEG), Max. 30fps (H.264)
TEMPERATURE Temperature: -10°C - +50°C (+14°F - +122°F)
HUMIDITY Humidity: 5% - 85% (without condensation)
PoE PoE power supply via LAN connector (IEEE802.3af compliant)
AC ADAPTER PA-V17 or PA-V18(100 - 240 V AC) (sold separately)
EXTERNAL POWER SOURCE 24 V AC/12 V DC
WITH PoE Max. approx. 9.2 W
WITH AC ADAPTER PA-V17: Max. approx. 10.7W (100 VAC) PA-V17: Max. approx. 10.0W (240 VAC) PA-V18 Max. approx. 9.9W (100 VAC) PA-V18: Max. approx. 9.4W (240 VAC)
WITH 12VDC Max. approx. 8.6 W
WITH 24VAC+ Max. approx. 8.8 W
DIMENSIONS (F x H) F132 x 155mm (F5.20 x 6.10 in.)
MOUNTING POSITION Ceiling
HEATER N/A
WEIGHT Approx. 1140 g (2.514 lb.)
OUTDOOR READY No
IP RATING N/A
VANDAL RESISTANT No
IMPACT RESISTANCE N/A

CANON VISUAL COMMUNICATION PRODUCT LIMITED WARRANTY
For The U.S.A. and Canada Only

The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon USA) in the United States, or Canon Canada Inc. (Canon Canada) in Canada, with respect to the Canon Visual Communication Product (the "Product") accompanying this limited warranty in the Product's original container, when purchased and used in the United States or Canada, as applicable. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase.

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of ONE YEAR for Products which are Pan/Tilt/Zoom and Pan/Tilt Network Cameras, and for a period of THREE YEARS for Products which are Fixed Network Cameras, from the date of original purchase. When returning Product under this warranty, you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. Product returned to a Canon repair facility, and proven to be defective upon inspection, will be, without charge,:

  1. repaired utilizing new or comparable refurbished parts, or
  2. exchanged for refurbished or new Product,

as determined in the Canon repair facility's sole discretion. The repaired or exchanged Product will be shipped back to you free of charge. Warranty exchange or replacement does not extend the original warranty period of the Product. For repairs after the warranty period has expired, an estimate of the cost of repair and an opportunity to approve or reject the repair expense before it is incurred will be provided. If you approve, repairs will be made and the Product will be returned at your risk and expense. If you reject, the Product will be returned to you at no charge to an address within the United States or Canada.

This limited warranty only applies if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon will have no responsibility. Canon will have no responsibility under this limited warranty for use of the Product in conjunction with incompatible peripheral equipment and/or incompatible software. Non-Canon brand peripheral equipment and software which may be distributed with, or be factory loaded on, the Product, are sold 'AS IS without warranty or condition of any kind by Canon USA or Canon Canada, including any implied warranty or condition regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Product contains a hard drive, Canon recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.

In order to obtain warranty service:

Canon U.S.A.

You may obtain technical support*** for your Product as follows:
E-mail support via our Web site at www.usa.canon.com/support

Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

Canon Canada

You may obtain technical support*** for your Product as follows:

Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
*** Technical support program specifics subject to change without notice.

This Limited Warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:

  1. Loss or damage to the Product due to abuse, neglect, mishandling, electric current fluctuation, accident, improper maintenance, use of non-Canon accessories or failure to follow operating, maintenance or environmental instructions prescribed in Canon USA's or Canon Canada's user's manual;
  2. If the Product is defective as a result of leaking batteries, sand, dirt or water damage;
  3. If defects or damages are caused by the use of parts or supplies (other than those sold by Canon USA or Canon Canada) that cause damage to the Product or that cause abnormally frequent service calls or service problems;
  4. If defects or damages are caused by service other than by Canon's factory service centers or authorized service facilities;
  5. Any internal modification to Product hardware or firmware;
  6. Any maintenance of the Product, including any fee for such maintenance;
  7. If the Product has had its serial number or dating altered or removed.

This Limited Warranty does not apply to Product purchased outside the United States or Canada. This Limited Warranty does not apply to accessories or consumables for the Product, which are sold "AS IS", without warranty or condition of any kind by Canon USA or Canon Canada. Please retain this warranty and your Bill of Sale as a permanent record of your purchase. This ensures that you are contacted promptly should there be a safety inspection, modification or product recall under applicable laws or regulations.

NO IMPLIED WARRANTY OR CONDITION, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THIS PRODUCT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY UNDER THIS WARRANTY (EXCEPT AS MENTIONED ABOVE). SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. CANON USA AND CANON CANADA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE PRODUCT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE PRODUCT'S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU).THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (or province to province in Canada).

CANON U.S.A., INC
CANON CANADA INC.



 

Online Repair

Title Firmware Notice: VB-H43 / VB-H43B / VB-M42 / VB-M42B: Firmware Version 1.2.5
Advisory Type
Date 11.20.16
Title Firmware Notice: VB-M42 Firmware Version. 1.2.0
Advisory Type
Date 10.13.15

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