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SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

IMAGE SENSOR 1/3" CMOS (RGB)
NUMBER OF EFFECTIVE PIXELS Approx. 1.3 million pixels
SCANNING METHOD Progressive Scan
LENS 20x optical zoom lens with auto focus
FOCAL LENGTH 4.7 (W) - 94mm (T)
F-NUMBER F1.6 (W) - F3.5 (T)
DIGITAL ZOOM 20x
HORIZONTAL VIEWING ANGLE (16:9) 60.4° (W) - 3.2° (T)
VERTICAL VIEWING ANGLE (16:9) 35.1° (W) - 1.8° (T)
DAY/NIGHT MODE Yes
I/R CUT FILTER Automatically removable infrared-cut filter
MIN. SUBJECT ILLUMINATION - DAY (COLOR) 0.05 lux (F1.6, shutter speed 1/30 sec.)
MIN. SUBJECT ILLUMINATION - NIGHT (MONOCHROME) 0.003 lux (F1.6, shutter speed 1/30 sec.)
FOCUS MODES Auto/One-shot AF/Manual/Fixed at infinity
SHOOTING DISTANCE Day Mode: 0.3m (12 in.) - infinity (W), 1.0m (3.3 ft.) - infinity (T)
Night Mode: 1.0m (3.3 ft.) - infinity (W), 1.5m (4.9 ft.) - infinity (T)
SHUTTER SPEED 1 - 1/16000 sec.
EXPOSURE MODES Auto/Auto (Flickerless)/Auto (Shutter-priority AE)/Auto (Aperture-priority AE)/
Manual (Shutter Speed, Aperture, Gain)
WHITE BALANCE Auto/Light Source (Daylight Fluorescent/White Fluorescent/Warm Fluorescent/Mercury Lamp/Sodium Lamp/Halogen Lamp)/Manual(One-shot WB/R Gain/B Gain)
METERING MODES Center-Weighted/Average/Spot
EXPOSURE COMPENSATION 9 levels
SMART SHADE CONTROL Auto / Manual / Disable
Auto: 3 Levels
Manual: 7 Levels
HAZE COMPENSATION Auto/Manual/Disable
Auto: 3 levels
Manual: 7 levels
AGC LIMIT 6 levels
IMAGE STABILIZER Digital (2 Levels)
MOTION ADAPTIVE NOISE REDUCTION Available
CLEAR IR N/A
PAN ANGLE RANGE 340° (±170°)
TILT ANGLE RANGE 100° (ceiling-mounted position: -90° - +10°)
ROTATION ANGLE RANGE N/A
IR ILLUMINATION RANGE N/A
MOVING SPEED Pan: Max. 150°/sec.
Tilt: Max. 150°/sec.
VIDEO COMPRESSION METHOD JPEG, H.264
BIT RATE CONTROL -
VIDEO SIZE JPEG, H.264: 1280 x 720, 640 x 360, 320 x 180
1280 x 960, 640 x 480, 320 x 240
VIDEO QUALITY JPEG, H.264: 10 levels
FRAME RATE JPEG: 0.1 - 30 fps
H.264: 1/2/3/5/6/10/15/30 fps
MAXIMUM FRAME RATE 1280 x 960: 30 fps
ADSR: AREA-SPECIFIC DATA SIZE REDUCTION Number of Specified Areas: Max. 8 windows
I-FRAME INTERVAL 0.5/1/1.5/2/3/4/5 sec.
SIMULTANEOUS CLIENT ACCESS Max. 30 Clients + 1 Admin Client
- H.264: Max. 10 Clients
CAMERA CONTROL Administrator, Authorized user, Guest user
ACCESS CONTROL User authority (user name and password), Host Access Restrictions (IPv4, IPv6)
ENCRYPTED COMMUNICATIONS SSL/TLS, IPsec (Auto Key Exchange/Manual)
IEEE 802.1X EAP-MD5, EAP-TLS, EAP-TTLS, EAP-PEAP
ONVIF Version ONVIF Profile S
IPv4 PROTOCOL TCP/IP, UDP, HTTP, FTP, SNMPv1/v2c/v3 (MIB2), DHCP, DNS, AutoIP, mDNS, ARP, ICMP, POP3, NTP, SMTP, RTP/RTCP, RTSP, SSL/TLS, IPsec, ONVIF, WV-HTTP (Canon proprietary)
IPv6 PROTOCOL TCP/IP, UDP, HTTP, FTP, SNMPv1/v2c/v3 (MIB2), DHCP, DNS, AutoIP, mDNS, ARP, ICMP, POP3, NTP, SMTP, RTP/RTCP, RTSP, SSL/TLS, IPsec, ONVIF, WV-HTTP (Canon proprietary)
AUTO IP (LINK-LOCAL) Yes
AUDIO COMPRESSION METHOD G.711 µ-law (64 kbps)
AUDIO COMMUNICATION METHOD Full-duplex (two-way)/half-duplex (One-way communication)
RTP, Sound Transfer Protocol by Canon
AUDIO FILE PLAYBACK Available
PRIVACY MASK Number of registration: Max. 8 places,
Number of mask colors: 1 (select from 9 colors)
VIEW RESTRICTION Available
PRESETS Max. 64 positions
INTELLIGENT FUNCTION - VIDEO Moving object detection, abandoned object detection, removed object
detection, camera tampering detection, passing detection and intrusion detection
INTELLIGENT FUNCTION - AUDIO Volume Detection & Scream Detection
INTELLIGENT FUNCTION - DETECTION SETTINGS Max. 15
EVENT TRIGGER TYPE External Device Input, Timer, Intelligent Function (Video),
Intelligent Function (Audio), Day/Night Switch
IMAGE UPLOAD FTP/HTTP/SMTP (e-mail)
EVENT NOTIFICATION HTTP/SMTP (e-mail)
ON-SCREEN DISPLAY Available
IMAGE CROPPING FUNCTION Digital PTZ
Cropping sizes: 640 x 360/512 x 288/384 x 216/256 x 144/128 x 72
640 x 480/512 x 384/384 x 288/256 x 192/128 x 96
ENHANCED DIGITAL ZOOM Available
DAYLIGHT SAVINGS TIME Available
CUSTOM SETTINGS Available
NETWORK TERMINAL LAN x 1 (RJ45, 100Base-TX (auto/full-duplex/half-duplex))
AUDIO INPUT TERMINAL F3.5mm (F0.14 in.) mini-jack connector (monaural)
Switch LINE IN/MIC IN in the setting page.
AUDIO OUTPUT TERMINAL F3.5mm (F0.14 in.) mini-jack connector (monaural)
LINE OUT x 1 (connect to an amplifier speaker)
EXTERNAL DEVICE I/O TERMINAL Input x 2, Output x 2
ANALOG VIDEO OUT N/A
MEMORY CARD TYPE SD Memory Card, SDHC Memory Card, SDXC Memory Card Compatible
MEMORY CARD RECORDED CONTENT Log, Video (Event, Manual, ONVIF, Timer, Upload)
MEMORY CARD RECORDED FRAME RATE Log, Video (Event, Manual, ONVIF, Timer, Upload)
TEMPERATURE Temperature: -10°C - +50°C (+14°F - +122°F)
HUMIDITY Humidity: 5% - 85% RH (without condensation)
TEMPERATURE -30°C - +60°C (-22°F - +140°F)
HUMIDITY 5% - 90% RH (without condensation)
PoE PoE power supply via LAN connector (IEEE802.3af compliant)
AC ADAPTER PA-V18(100 - 240 V AC) (sold separately)
EXTERNAL POWER SOURCE 24 V AC/12 V DC
WITH PoE Max. approx. 9.2 W
WITH AC ADAPTER PA-V18 Max. approx. 9.9W (100 VAC)
PA-V18: Max. approx. 9.4W (240 VAC)
WITH 12VDC Max. approx. 8.6 W
WITH PoE + N/A
WITH 24VAC Max. approx. 8.8 W
DIMENSIONS (F x H) F132 x 155mm (F5.20 x 6.10 in.)
MOUNTING POSITION Ceiling mount
HEATER N/A
WEIGHT Approx. 1140 g (2.52 lb.)
OUTDOOR READY No
IP RATING N/A
VANDAL RESISTANT No
IMPACT RESISTANCE N/A

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