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Date 03.30.17
File Size 2.59 MB
Date 09.04.19
File Size 8.91 MB
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Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
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Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Sensor CMOS image sensor (single panel)
Size 1.0-inch (16.0mm on the diagonal)
Total Pixels Approx. 13.36 megapixels (4224 x 3164)
Number of Effective Pixels Movies: approx. 8.29 megapixels (3840 x 2160)
Photos: approx. 12 megapixels (4000 x 3000)
Filter RGB primary color filter (Bayer array)
Magnification 10x
Nominal Focal Length 8.9-89mm
35mm Equivalent [Movies] 27.3-273mm
[Photos (4:3)] 24.1-241mm
F Number f/2.8-5.6
Aperture 8-blade iris diaphragm
Shutter Mechanical shutter incorporated
ND Filter 1 unit (single density)
Image Stabilizer Optical system + electronic system
Operating Rings Focus ring / zoom ring
Exposure Mode AUTO / Programmed AE (P) / Shutter-priority AE (Tv) / Aperture-priority AE (Av) / Manual Exposure (M) / SCN (Portrait / Sports / Night / Snow / Beach / Sunset / Low Light / Spotlight / Fireworks)
Other EXP lock / AE shift / Highlight AE
Mode AF / Manual (focus ring)
AF System TTL-video signal sensing system
Other Face detection & tracking, AiAF (in photo mode), PUSH AF, touch focus function provided
LCD Monitor 3.0-inch (7.66cm on the diagonal) color LCD (with 3:2 aspect ratio)
Approx. 1,030,000 dots, 100% view field coverage
Electrostatic capacitance-type touch panel, variable-angle supported
Viewfinder Not available (but viewfinder unit comes with it)
White Balance Auto / Daylight / Shade / Cloudy / Fluorescent / Fluorescent H / Tungsten / Color Temperature Setting / Set (1/2)
NTSC Full Auto Mode: Approx. 6.4 lux (Frame Rate: 59.94i, Shutter Speed: 1/60)
Full Auto Mode: Approx. 3.2 lux (Frame Rate: 29.97p, Shutter Speed: 1/30)
Full Auto Mode: Approx. 2.56 lux (Frame Rate: 23.98p, Shutter Speed: 1/24)
Manual Mode: 0.05 lux (Frame Rate: 59.94i/29.97p/23.98p, Shutter Speed: 1/2, Gain: 42 dB)
White Balance Auto / Daylight / Shade / Cloudy / Fluorescent / Fluorescent H / Tungsten / Color Temperature Setting / Set (1/2)
File Format MXF
Video Compression Formats MPEG-4 AVC/H.264
Video Quality (1) 4K recording (size: 3840 x 2160), (2) HD recording (size: 1920 x 1080)
Bit Rate/Frame Rate (1) 4K Movie Recording
305 Mbps / 205 Mbps:
NTSC: 29.97P / 23.98P / 24.00P
(2) HD Recording
50 Mbps:
NTSC: 59.94P
35 Mbps:
NTSC: 29.97P / 23.98P / 59.94i / 24.00P
Color Sampling YCC422, 8-bit
Audio Linear PCM (16-bit / 48 kHz), 2 channels
Image Type Size JPEG[3:2] 4000 x 2664 (10.66M)[4:3] 4000 x 3000 (12M) / 640 x 480 (VGA)[16:9] 3840 x 2160 (8.29M))
Other Photo recording in movie recording mode and photo capture during movie playback also possible (In these cases, the image size will be the same as the size of the images in which the movies are recorded and played back.)
Single-image shooting, continuous shooting or AF continuous shooting available with drive mode setting.)
CFast 4K recording
SD Card Recording of HD video images, photos (JPEG), menus, etc. possible
ISO/Gain Setting ISO 160-20000 / 0.0 dB - 42 dB gain
Auto ISO limit / AGC limit functions incorporated
Count-up Operation Mode Drop frame* or non-drop frame
Rec run, free run, regeneration
* NTSC model only
Count-up Operation Mode (1) For movie recording: Standard, Cinema EOS Std., Neutral, Production Camera, Color Matrix off, Canon Log, EOS Std., Wide DR, High-brightness Priority, User Settings (1/2)
(2) For taking photos: Standard, Portrait, Landscape, Neutral, Fidelity Setting, Sepia, Monochrome, Clear, Autumn Leaves, User Settings (1/2)
Count-up Operation Mode Rotary grip (90° rotation forward/backward), Slow & Fast motion recording, pre-recording (only during HD recording), interval recording (only when taking photos), powered IS, enlarged display (/position movement), color bar, peaking display, zebra display, FUNC. customizing, assign buttons (x3), marker displays, color bar, digital teleconverter (2x), GPS support (GP-E2), view assist (with high-brightness priority set as the look), WFM
Playback Operations Normal playback, fast forward (at speeds of x5, x15, x60), fast reverse (at speeds of x5, x15, x60), frame forward, frame reverse, forward skip, reverse skip
Index Displays 3x4 index screen
[4K movies, HD movies, photo playback indexes]
Other Enlargement zooming (in photo mode), HD image extraction playback (in 4K movie playback mode)
Edit Deletion only
Wi-Fi® 5 GHz/2.4 GHz dual band
Accessory Shoe Microphone Adapter MA-400 (cold shoe)
Accessory Shoe HDMI OUT connector, USB connector, MIC jack, headphones jack, AUDIO connector, DC-IN socket
Image Processing Platform DIGIC DV 5
Image Processing Platform Battery Pack*: LP-E6N (7.2V, 1865 mAh)
Battery Charger: LC-E6, LC-E6E
AC Adapter CA-945
* Interchangeable with EOS models (5D Mark III, 6D, 5DS, 5DS R, 60D, 70D, 7D Mark II)

CANON DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY

FOR THE UNITED STATES

The limited warranty set forth below is given by Canon U.S.A., Inc. ('Canon USA') with respect to Canon Consumer Digital Video Equipment (the 'Equipment') purchased in the United States. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. The Equipment is warranted under normal, non-commercial, personal use, against defective materials or workmanship as follows: Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period of ONE YEAR from the date of original purchase, except for a defective Video Head, which will be exchanged for a period of three months from the date of purchase. Labor: For a period of ONE YEAR from the date of original purchase, labor will be provided free of charge by our factory service centers or designated service facilities located in the United States. When returning Equipment under this warranty, you must pre-pay the shipping charges, and you must enclose the Bill of Sale or other proof of purchase with a complete explanation of the problem. During the ONE-YEAR warranty period, repairs will be made and the Equipment will be return-shipped to you free of charge. For repairs after the warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the Equipment will be return-shipped to you. (shipping charges apply). If you disapprove, we will return-ship the equipment at no charge to you.

Canon brand peripheral equipment and software which may be distributed with, or factory loaded on, the Equipment, are sold 'AS IS' without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Equipment contains a hard disk drive, Canon USA recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.

Canon USA shall have no responsibility under this limited warranty for use of the Equipment in conjunction with incompatible peripheral equipment and incompatible software. In order to obtain warranty service, contact the authorized Canon retail dealer from whom you purchased the Equipment or call the CANON INFORMATION CENTER AT 1800-OK-CANON). You will be directed to the nearest service facility for your Equipment.

This Limited Warranty covers all defects encountered in normal use of the Equipment and does not apply in the following cases:

  1. Loss or damage to the Equipment due to abuse, mishandling, accident, improper maintenance, or failure to follow operating instructions;
  2. If the Equipment is defective as a result of leaking batteries, sand, dirt or water damage;
  3. If defects or damages are caused by the use of unauthorized parts or by service other than by Canon USA's factory service centers or authorized service facilities;

This Limited Warranty does not cover cabinet (exterior finish), video cassette tape, head cleanings, nor does it apply to Equipment purchased outside the United States. This warranty does not cover units sold to rental firms, military operations, hotels, schools, hospitals or for other commercial, industrial, or institutional applications. These uses are covered only by such specific warranty as Canon may issue with such sales. This Limited Warranty does not apply to accessories or consumables for the Equipment, which are sold “AS IS”, without warranty of any kind by Canon USA. Please retain this warranty card and your Bill of Sale as a permanent record of your purchase. This card is most important in order to be sure you are contacted right away should there be a safety inspection, modification or product recall under applicable laws or regulations.

NO IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THIS EQUIPMENT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS EQUIPMENT SHALL BIND THE UNDERSIGNED (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU). CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE EQUIPMENT’S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER THAN THE PURCHASE PRICE OF THE EQUIPMENT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE EQUIPMENT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU).THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS EQUIPMENT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. CANON U.S.A., INC

 

 

 

 

 

Online Repair

 

Color Calibration Service

Canon USA is now offering a comprehensive display color calibration service. Whether you operate in the film, post-production, broadcast, corporate or educational world, our goal is the same: to help ensure image fidelity.

 

Benefits

Calibration Services

This service supports both standard and high dynamic range (HDR) workflows, and ensures your device meets industry standard specifications (SMPTE, DCI, and ITU).*

calibration screen

What to Expect

Our Imaging Science Foundation (ISF) certified professionals will travel to your site to ensure that any calibration is tailored specifically to your viewing environment. During a calibration session, several key image quality elements will be measured including: white point, grayscale, primary and secondary color chromaticity, luminance and gamma.

calibration gamma result screen

Customized Service

For added flexibility, our team can perform calibrations on virtually any type of display technology. Whether it be a consumer grade PC monitor or professional reference display, our service helps ensure your panel is operating to the best of its ability.

Additionally, to remove any ambiguity of your display’s performance, clients will also be provided with detailed pre and post calibration reports.

color calibration screen

 

Canon’s Color Calibration Service offers one-time calibrations, recurring service contracts, and customized training. For more information or to request a free consultation, please fill out the form below.

 

Request a quote

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