For U.S customers wishing to return their cartridge(s), you will be able to print a UPS label from the website when you fill in the information below, accept Canon's Terms & Conditions, and click the Submit button.

For Customers wishing to make a return from Hawaii, Alaska or a U.S. Territory, please contact 1-800-OK-CANON.

If possible, please return two or more cartridges per shipping label to help conserve resources, and reduce energy use and shipping costs.

Please Note:
- Canon only authorizes the use of this site to print labels to return Canon branded, genuine toner cartridges. No third party remanufactured or refilled cartridges of any kind will be accepted.
- You have to print one label per shipment.
- Any unauthorized use of this service may result in the return of the shipment to sender at sender's expense, as well as denial of access to the service in the future.
- For the Canon Cartridge Recycling Program Guide, please click here.

Please note all the fields marked with * are required.

Only All in One toner cartridges are eligible for this program. If you cannot find your model on the list, please check Toner Container Collection Program.

I have read and I agree with the Canon U.S.A., Inc. Toner Cartridge Recycling Program Terms.




UPS Electronic Return Label: View/Print Label

1. Ensure that there are no other tracking labels attached to your package

2. Fold the printed label at the solid line above Place the label in a UPS Shipping Pouch. If you do not have a pouch, affix the folded label using clear plastic shipping tape over the entire label. Take care not to cover any seams or closures

3. Collection and Drop-off

  • Schedule a same day or future day Pickup to have a UPS driver pickup all of your Internet Shipping packages.
  • Take this package to any location of the UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot® or Staples®) or Authorized Shipping Outlet near you. Items sent via UPS ReturnsSM Services(including via UPS Ground) are accepted at Drop Boxes, to find your closest UPS location visit "www.ups.com/content/us/en/index.jsx" and select Drop Off. Drop Off Locator "https://www.ups.com/dropoff?loc=en_US"

Daily Collection Customers:

  • Have your shipment(s) ready for the driver as usual