Canon Support for EOS 80D | Canon U.S.A., Inc.

EOS 80D

Get started with these quick links.

Firmware
Firmware
Software & Drivers
Software & Drivers
Manuals
Manuals
Set-up/Install
Set-up/Install
Calibration
Caibration
Advisories
Advisories
FAQs
FAQs
Wireless Help
Wireless Help
Specifications
Specifications
About Support
About Support

Protect your product with CarePAK PLUS. Learn More

Purchase this product's accessories and more. Shop Now

Looking for help with your order? Order help

REGISTER YOUR PRODUCT
SERVICE & REPAIRS
Find A Dealer

DOWNLOADS

Sort
CLEAR ALL
VIEW RESULTS
<p>Firmware downloads for all operating systems can be found below.</p>
Firmware Results
0 of 0
Sort
Results will appear after selecting an Operating System and Version above.
LOAD MORE
Filter & Sort
Download Type
CLEAR ALL
VIEW RESULTS
<p><span><b><span class="h6">Find Software & Drivers</span></b></span></p> <p>Software & drivers are specific to your operating system. Not all software &amp; drivers are compatible with operating systems and versions.</p>
1. Select and Identify Operating System
I don't know how to identify OS
2. Select the Version
How to identify your OS version
3. Software and Driver Results
0 of 0
Filter & Sort
Results will appear after selecting an Operating System and Version above.
LOAD MORE
File Name EOS 80D (W) Basic Instruction Manual
Date 03.28.17
File Size 19.65 MB
VIEW
File Name EOS 80D (W) Wireless Function Instruction Manual
Date 02.19.16
File Size 3.18 MB
VIEW
File Name Digital Photo Professional Ver.4.5 for Macintosh Instruction Manual
Date 10.25.16
File Size 9.37 MB
VIEW
File Name Picture Style Editor Ver. 1.26 for Windows Instruction Manual
Date 07.08.21
File Size 1.22 MB
VIEW
File Name EOS Utility Ver. 3.13 for Windows Instruction Manual
Date 07.08.21
File Size 6.16 MB
VIEW
File Name Picture Style Editor Instruction Manual
Date 04.02.25
File Size 142.00 B
VIEW
File Name Digital Photo Professional Ver.4.12 for Macintosh Instruction Manual
Date 10.16.20
File Size 11.82 MB
VIEW
File Name Digital Photo Professional Ver. 4.15 for Macintosh Instruction Manual
Date 07.08.21
File Size 11.78 MB
VIEW
File Name Digital Photo Professional Instruction Manual
Date 04.02.25
File Size 142.00 B
VIEW
File Name EOS Utility Instruction Manual
Date 04.02.25
File Size 142.00 B
VIEW
File Name Picture Style Editor Ver. 1.26 for Macintosh Instruction Manual
Date 07.08.21
File Size 1.33 MB
VIEW
File Name EOS Utility Ver. 3.13 for Macintosh Instruction Manual
Date 07.08.21
File Size 6.26 MB
VIEW
File Name Digital Photo Professional Ver. 4.15 for Windows Instruction Manual
Date 07.08.21
File Size 10.53 MB
VIEW
RECOMMENDED
File Name EOS 80D (W) Instruction Manual
Date 03.28.17
File Size 20.37 MB
VIEW
LOAD MORE
Camera Connect

Camera Connect

Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
LEARN MORE
LEARN MORE
Digital Photo Professional Express

Digital Photo Professional Express

Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
LEARN MORE
LEARN MORE
image.canon

image.canon

image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.
LEARN MORE
LEARN MORE

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) and the Camera Control API (CCAPI) are available on select Canon cameras1 and enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote control and communication functionality of the camera. The EDSDK supports USB communication on Windows, Macintosh, and Linux operating systems, while the CCAPI uses Wi-Fi (Ethernet on select cameras) and can be used with almost any OS.

The EDSDK and CCAPI (along with other SDKs and APIs) are provided free of charge and more information can be found at https://www.usa.canon.com/support/sdk.

1. Compatibility list available on Canon Developer Community website

  

SETUP & TROUBLESHOOTING

We've got plenty more how-to videos with tips and tutorials to help you with your Canon product.

 

EXPLORE HOW-TO VIDEO LIBRARY

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

of Results

Load More
Back

SELECT ERROR CODE

LOAD MORE

Don’t see your error code? Let us know as we are capturing feedback for research purposes.

PRODUCT INFO

Tech. Specs. Detailed PDF View Full Details of Technical Specifications
Type
Digital, AF/AE single-lens reflex camera with built-in flash
Recording Media
SD, SDHC and SDXC Memory Cards

SD speed class compatibility.
UHS speed class compatibility.
High-speed writing is supported when a UHS-I compatible SD card is used.
Compatible with Eye-Fi Cards.
Multimedia cards (MMC) cannot be used (card error will be displayed).
Image Format
Approx. 22.5mm x 15.0mm (APS-C)
Compatible Lenses
Canon EF Lenses (including EF-S lenses, excluding EF-M lenses)
Lens Mount
Canon EF Mount
Type
CMOS Sensor
Pixels
Approx. 24.2 megapixels
Pixel Unit
Approx. 3.72 &micro;m square
Total Pixels
Approx. 25.8 megapixels
Aspect Ratio
3:2 (Horizontal: Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Fixed position in front of the image sensor
Dust Deletion Feature
  1. Self Cleaning Sensor Unit
    • Removes dust adhering to the low-pass filter.
    • Self-cleaning can be done automatically when the power is turned on or off. Manual cleaning also possible.

  2. Dust Delete Data acquisition and appending
    • The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
    • The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots.

  3. Manual cleaning
Recording Format
Design Rule for Camera File System 2.0 and EXIF 2.3
Image Format
Still Image: JPEG, RAW (14 bit Canon Original), M-RAW, S-RAW, RAW+JPEG, M-RAW+JPEG, S-RAW+JPEG

Video: MOV (Full HD Movie: MPEG4 AVC/H.264*; Audio: Linear PCM), MP4 (Movie: MPEG4 AVC/H.264*; Audio: AAC)
* Variable (averaged) bit rate
File Size
3:2 Aspect Ratio
Large: 24.0 Megapixels (6000 x 4000)
Medium: Approx. 10.6 Megapixels (3984 x 2656)
Small 1: Approx. 5.9 Megapixels (2976 x 1984)
Small 2: Approx. 2.5 Megapixels (1920 x 1280)
Small 3: Approx. 0.35 Megapixels (720 x 480)
RAW: 24.0 Megapixels (6000 x 4000)
mRAW: 13.5 Megapixels (4500 x 3000)
sRAW: 6.0 Megapixels (3000 x 2000)


4:3 Aspect Ratio
Large: Approx. 21.3 Megapixels (5328 x 4000)
Medium: 9.5 Megapixels (3552 x 2664)
Small 1: Approx. 5.3 Megapixels (2656 x 1992)
Small 2: Approx. 2.2 Megapixels (1696 x 1280)
Small 3: Approx. 0.31 Megapixels (640 x 480)
RAW: 24.0 Megapixels (6000 x 4000)
mRAW: 13.5 Megapixels (4500 x 3000)
sRAW: 6.0 Megapixels (3000 x 2000)


16:9 Aspect Ratio
Large: Approx. 20.2 Megapixels (6000 x 3368)
Medium: Approx. 8.9 Megapixels (3984 x 2240)
Small 1: Approx. 5.0 Megapixels (2976 x 1680)
Small 2: Approx. 2.1 Megapixels (1920 x 1080)
Small 3: Approx. 0.29 Megapixels (720 x 408)
RAW: 24.0 Megapixels (6000 x 4000)
mRAW: 13.5 Megapixels (4500 x 3000)
sRAW: 6.0 Megapixels (3000 x 2000)


1:1 Aspect Ratio
Large: Approx. 16.0 Megapixels (4000 x 4000)
Medium: Approx. 7.1 Megapixels (2656 x 2656)
Small 1: Approx. 3.9 Megapixels (1984 x 1984)
Small 2: Approx. 1.6 Megapixels (1280 x 1280)
Small 3: Approx. 0.23 Megapixels (480 x 480)
RAW: 24.0 Megapixels (6000 x 4000)
mRAW: 13.5 Megapixels (4500 x 3000)
sRAW: 6.0 Megapixels (3000 x 2000)


Values of Pixels recorded are rounded off to the nearest 10,000th or 1,000th.
JPEG images are generated in the aspect ratio that was set.
RAW images are generated in [3:2] and the set aspect ratio is appended.
Backup Recording
N/A
File Numbering
The following three types of file numbers can be set:

  1. Continuous numbering
    • The numbering of captured images continues even after you replace the card.

  2. Auto reset
    • When you replace the card, the numbering will be reset to start from 0001. If the new card already contains images, the numbering will continue from the last recorded image in the card.
  3. Manual reset
    • Resets the file number to 0001, and creates a new folder automatically.
Color Space
sRGB, Adobe RGB
Picture Style
  1. Auto
  2. Standard
  3. Portrait
  4. Landscape
  5. Fine Detail
  6. Neutral
  7. Faithful
  8. Monochrome
  9. User Defined 1-3
    • In Basic Zone modes, "Auto" is set automatically.
    • In Creative Zone modes, you can select or set the Picture Style.
    • [Auto] is the default setting for [User Def. 1-3].
Settings
Auto, Daylight, Shade, Cloudy*, Tungsten Light, White Fluorescent Light, Flash, Custom, Color Temperature setting
* Effective in twilight and sunset as well.
Auto White Balance
Option between ambience priority and white priority settings
Color Temperature Compensation
Blue/amber bias: &plusmn;9 levels
Magenta/green bias: &plusmn;9 levels
*Corrected in reference to the current WB mode's color temperature.
Color Temperature Information Transmission
Provided
Type
Eye-level SLR (with fixed pentaprism)
Coverage
Magnification
Approx. 0.95x (with 50mm lens at infinity, -1m-1) / 28.3° angle of view
Eye Point
Approx. 22mm (at -1m-1 from eyepiece lens center)
Dioptric Adjustment Correction
-3.0 to +1.0 m-1 (diopter)
Focusing Screen
Fixed
Viewfinder Information
Information display with translucent liquid crystal

  • AF area selection mode
  • AF point information
  • Area AF frame
  • Spot metering circle
  • Electronic level
  • Grid display
  • Aspect line (4:3, 16:9, 1:1)
  • Flicker detection
  • Warning symbol

You can set whether to display or hide [Electronic level], [Grid display] and [Flicker detection].
Depth Of Field Preview
Provided
Type
TTL secondary image-forming phase-difference detection system with AF-dedicated CMOS sensor
AF Points
Up to 45 points (Cross-type AF points: Max. 45)The number of AF points, cross-type AF points and dual cross-type AF points vary depending on the lens used.
Note that, with aspect ratio of 1:1, the maximum number of AF points becomes 35. (Each left and right end line of AF points in total of ten are not usable.)
AF Working Range
One-shot AF, room temperature, ISO 100
(Based on Canon&#8217;s testing standards and environment)
Focusing Modes
  1. Autofocus
    • One-Shot AF
    • Predictive Al Servo AF (Al Servo AF III+)
    • AI Focus AF
      • Switches between One-Shot AF and AI Servo AF automatically.

  2. Manual focus
AF Point Selection
  1. Manual Selection: 1 pt AF
    • The checkmark cannot be removed from this option.

  2. Manual Selection of Zone: Zone AF
    • All AF points divided into nine focusing zones.

  3. Manual Selection of Zone: Large Zone AF
    • All AF points divided into three focusing zones

  4. Auto Selection: 45 point AF
Selected AF Point Display
AF Assist Beam
Intermittent firing of built-in flash

Effective range:
Center: Approx. 13.1 ft. / 4.0m
Periphery: Approx. 11.5 ft. / 3.5m


With an EOS-dedicated Speedlite attached, the Speedlite's AF-assist beam is emitted instead.
Metering Modes
63-zone (18 x 12) metering with approx. 7,560-pixel RGB+IR metering sensor and TTL full-aperture. The following metering modes selectable:
(1) Evaluative metering (linked to all AF points)
(2) Partial metering on the center part of the viewfinder (approx. 6.0% of viewfinder)
(3) Spot metering (approx. 3.8% of viewfinder)
(4) Center-weighted average metering
Metering Range
EV 1-20 (room temperature, ISO 100, with evaluative metering)
Exposure Control Systems
Creative Zone
  1. Program AE (Shiftable)
  2. Shutter-priority AE
  3. Aperture-priority AE
  4. Manual exposure
  5. Bulb
  6. Custom shooting mode C1 or C2

Basic Zone
  1. Scene Intelligent Auto (Program AE/non-shiftable)
  2. Flash Off
  3. Creative Auto
  4. Special Scene
    • Food
    • Kids
    • Candlelight
    • Night Portrait
    • Handheld Night Scene
    • HDR Backlight Control
    • Portrait
    • Landscape
    • Close-up
    • Sports
  5. Creative Filters
    • Grainy B/W
    • Soft Focus
    • Fish-eye Effect
    • Toy Camera Effect
    • Miniature Effect
    • Water Painting Effect
    • HDR Art Standard
    • HDR Art Vivid
    • HDR Art Bold
    • HDR Art Embossed
Exposure Compensation
Manual: &plusmn;5 stops in 1/3- or 1/2-stop increments AEB: &plusmn;3 stops in 1/3- or 1/2-stop increments* Indicated up to &plusmn;3 stops on the LCD panel and in the viewfinder.
AE Lock
  1. Auto AE lock
    • In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved.

  2. Manual AE lock
    • In P, Av, Tv and M mode, enabled with the AE lock button. (Press again to update)
    • Enabled in all metering modes.
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlled
Shutter Speeds
1/8000 to 30 sec., bulb (Total shutter speed range. Available range varies by shooting mode.)X-sync at 1/250 sec. Shutter speed's control range can be set.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. delay, 2-sec. delay
Shutter Lag Time
1. During SW-1 ON, time lag between SW-2 ON and start of exposure: Approx. 0.06 sec.
2. Time lag between simultaneous SW-1/SW-2 ON and start of exposure: Approx. 0.14 sec.
* Shutter-release time lag may become longer during silent shooting, and Live View shooting.
Type
Auto pop-up, retractable, built-in flash at the pentamirror
Flash Metering System
E-TTL II autoflash with all EX Series Speedlites
Guide Number
Approx. 39.4 ft./12m (at ISO 100)Up to approx. 17mm focal length (equivalent to approx. 28mm in 135 format)
Flash Coverage
Up to approx. 17mm focal length (equivalent to approx. 28mm in 135 format)
FE Lock
Provided
Flash Exposure Compensation
&plusmn;3 stops in 1/3- or 1/2-stop increments
EOS Dedicated Speedlite
E-TTL II autoflash with all EX Series Speedlites
Zooming to Match Focal Length
Provided
Flash Metering
E-TTL II autoflash
Flash Exposure Compensation
&plusmn;3 stops in 1/3- or 1/2-stop increments
FE Lock
Provided
External Flash Settings
  1. External flash control
    • Flash firing
    • E-TTL II Flash metering
    • Flash mode
    • Radio transmission wireless flash shooting
    • Optical transmission wireless flash shooting
    • Zoom
    • Sync setting
    • Flash exposure compensation
    • FEB
    • Clear settings

  2. Flash Custom Function setting
Drive Modes
  1. Single shooting
  2. High-speed continuous shooting
  3. Low-speed continuous shooting
  4. Silent single shooting
  5. Silent continuous shooting
  6. 10-sec. self-timer/remote control
  7. 2-sec. self-timer/remote control
Continuous Shooting Speed
High-speed continuous shooting: Max. approx. 7.0 fps
* With 1/500 sec. or faster shutter speed, maximum aperture (varies depending on the lens), Anti-flicker shooting set to Disable, with a fully-charged Battery Pack LP-E6N and at room temperature (73&deg;F/23&deg;C).
* With the AF mode set to One-Shot AF and the Image Stabilizer turned off when using the following lenses: EF 300mm f/4L IS USM, EF 28-135mm f/3.5-5.6

Low-speed continuous shooting: Max. approx. 3.0 fps
Silent continuous shooting: Max. approx. 3.0 fps
Shooting Modes
Still photo and video recording
Focusing
  1. Dual Pixel CMOS AF
    2. * Dual Pixel CMOS AF is possible with all EF lenses.
    * Contrast AF is not provided

  2. Manual focus
    3. * Magnify the image by 5x or 10x and focus manually.
Metering Modes
  1. Evaluative metering (315-zone)
  2. Partial metering (approx. 6.1% of viewfinder)
  3. Spot metering (approx. 2.6% of viewfinder)
  4. Center-weighted average metering
    5. * AE lock possible. The active metering timer can be changed.
Metering Range
EV 0-20 (room temperature, ISO 100, with evaluative metering)
Grid Display
  1. 3x3
  2. 6x4
  3. 3x3+diag
Exposure Simulation
Possible
Silent Shooting
Provided (Mode 1 and Mode 2)
File Format
MOV:
Movie: MPEG-4 AVC/H.264
*Variable (average) bit rate
Audio: Linear PCM

MP4:
Movie: MPEG-4 AVC/H.264
*Variable (average) bit rate
Audio: AAC
File Size
MOV:
MP4:
Frame Rates
MOV:
1920 x 1080 (Full HD): 30 fps (29.97 fps) / 24 fps (23.98 fps)

MP4:
1920 x 1080 (Full HD): 60 fps (59.94 fps) / 30 fps (29.97 fps) / 24 fps (23.98 fps)
1280 x 720 (HD): 60 fps (59.94 fps) / 30 fps (29.97 fps)
Continuous Shooting Time
Continuous Shooting Time MOV

MP4Bit rate indicates video output only, audio is not included.
With MOV and MP4, if the recording time reaches 29 min. 59 sec., the movie shooting stops automatically.
With MOV and MP4, movie shooting does not stop automatically even if the file size reaches 4GB.
Focusing
Dual Pixel CMOS AF
*Contrast AF is not possible. Manual focus* Magnify the image by 5x or 10x and focus manually (not possible during movie shooting).
Exposure Control
Exposure Control
Exposure Compensation
&plusmn;3 stops in 1/3- or 1/2-stop increments
Likewise &plusmn;3 stops for still photo shooting.
Type
TFT color, liquid-crystal monitor
Monitor Size
Wide 3.0-inch (Screen aspect ratio of 3:2)
Approx. 3.03 in. diagonal (approx. 2.51 in. wide, approx. 1.67 in. high)
Pixels
Approx. 1.04 million dots
Coverage
Approx. 100%
Viewing angle: Approx. 170&deg; vertically and horizontally
Brightness Control
Adjustable to one of seven levels
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Japanese)
Display Format
Highlight Alert
With single image display, overexposed highlight areas will blink.
Protection
Erase protection can be applied or canceled for a single image, all images in a folder or all images in the card.
Erase
Erase a single image, selected images, all images in a folder, all images in a card or erase only unprotected images.
Compatible Printers
PictBridge-compatible printers (wireless LAN)
Printable Images
RAW and JPEG images compliant to Design rule for Camera File System.
Movies cannot be printed.
DPOF
Compliant to DPOF Version 1.1
Compatible Images
Not provided
Custom Functions
26 Custom Functions are settable.
Custom Controls
Functions can be assigned to the following buttons:
  • Shutter button halfway pressing
  • AF-ON button
  • AE lock button
  • Depth-of-field preview button
  • Lens AF stop button
  • SET button
  • Main Dial
  • Quick Control Dial
  • Multi controller
My Menu Registration
Up to six top-tier menu options and Custom Function settings can be registered.
Up to five My Menu tabs can be added.
USB Terminal
SuperSpeed USB (USB 2.0)
  • For PC communication
  • For GP-E2 connection
  • For Connect Station connection
Video Out Terminal
HDMI Type C (Resolution switches automatically)
* Video is not displayed unless the video format appropriate for the connected TV set, [NTSC] or [PAL], is set.
Battery
Battery Pack LP-E6N (or LP-E6) x1When the battery grip is used, two battery packs (LP-E6N or LP-E6) can be installed. Also usable with six AA/R6 batteries.
Number of Shots
Number of Shots The capacity of the Ni-MH battery is 1900 mAh.
Battery Check
Automatic battery check when the power switch is turned ON. Displayed in 6 levels. Battery level displayed on LCD panel and in viewfinder. Displayed in four levels with the battery grip with AA/R6 batteries.
Power Saving
Power turns off after the set time (1, 2, 4, 8, 15 or 30 min.) of non-operation elapses.
Date/Time Battery
Built-in secondary battery
Maintains date/time for about 3 months when fully charged. Recharge time: approx. 8 hr. To become capable to maintain the right date/time for one month after main battery power exhaustion.
Start-up Time
Approx. 0.16 sec. (Based on CIPA testing standards)
* Excluding the recognition time for genuineness (genuine Canon battery) at the installation of the battery.
Dimensions (W x H x D)
Approx. 5.47 x 4.14 x 3.09 in. / 139.0 x 105.2 x 78.5mm
Weight
Approx. 25.75 oz. / 730g (Based on CIPA guidelines)
Approx. 22.93 oz. / 650g (Body only; excluding the battery, card, body cap and eye cup)
Working Temperature Range
32-113&deg;F/0-45&deg;C
Working Humidity Range
85% or less
USB Tethered SDK Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Canon Support | Service Notice: Photo Culling App Version 1.1
Advisory Type
Date 06.01.21
VIEW
Title Canon Support | Firmware Notice: EOS 80D: Firmware Version 1.0.2
Advisory Type
Date 02.12.17
VIEW
Title Canon Support | Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
VIEW
Title Canon Support | Firmware Notice: EOS 80D: Firmware Version 1.0.3
Advisory Type
Date 08.04.19
VIEW
Title Canon Support | Service Notice: Photo Culling App Version 2.0 for iOS
Advisory Type
Date 11.16.21
VIEW
Title Service Notice: EOS Webcam Utility Pro app: Version 2.0.30 features
Advisory Type Service Notice
Date 05.23.23
VIEW
Title Service Notice: Kokomo by Canon Early Access App for Meta Quest 2: Version 0.0.102 Features
Advisory Type Service Notice
Date 05.23.23
VIEW
Title Service Notice: EOS Webcam Utility Pro Software for macOS: Version 2.1.18
Advisory Type Service Notice
Date 05.01.24
VIEW
Title Service Notice: EOS Webcam Utility Pro v2.3
Advisory Type Service Notice
Date 11.13.24
VIEW
LOAD MORE

SUPPLIES & ACCESSORIES

ADDITIONAL SUPPORT

How-To Videos

How-To Videos

Get to know your product. Troubleshoot and learn to use your product with video tutorials.
WATCH HOW-TO VIDEOS
WATCH HOW-TO VIDEOS
Canon Community

Canon Community

Join our community to ask questions, share knowledge, and connect with others.
VISIT THE COMMUNITY
VISIT THE COMMUNITY
Knowledge Base

Knowledge Base

Find answers and perform your own troubleshooting with the knowledge base.
EXPLORE THE KNOWLEDGE BASE
EXPLORE THE KNOWLEDGE BASE

CONTACT US

Still need some help?  In order to get more personalized and faster support, we recommend registering your product in your Canon Account

REGISTER YOUR PRODUCT
GET SUPPORT
Need help with your product? Let us help you find what you need.
Product Support
NEED IT FIRST
Sign up for up-to-the-minute Canon News, Sales and Deals.
LEARN WITH CANON
Discover great new ways to enjoy your products with exclusive articles, training and events.
Learn more