Firmware Notice: EOS C500 Mark II Firmware Version 1.1.5.1

Firmware Version 1.1.5.1 incorporates the following enhancements and fixes:

  1. Enables the display of the digital tele-converter icon on [Main Recording Displays] of [DISP Level 2].
  2. Adds the ability to apply Full-Screen display to an external display according to OSD Output setting when using [Peripheral Border Display].
  3. Adds the [Motion Vector for Digital IS] menu option. Default [Disable]*.
    * [Disable]: Prevents a phenomenon that may cause the image to shake along with the subject when recording a subject (such as a person or an animal) with a large amount movement.
  4. Fixes minor issues.
  5. Fixes an issue, in which aspect markers and other markers are not displayed correctly if the resolution of the video output configuration is set to [4192x3140 (4:3)] or [3768x3140 (6:5)] and the anamorphic desqueeze is applied.
  6. Fixes an issue in which markers, AF frame, focus position guide, and tally OSD do not display correctly when the main recording format is set to [XF-AVC] under certain conditions.

Note:
#1 to #5 were added in Version 1.1.4.1. #6 is added in Version 1.1.5.1. For details, please refer to the user manual (latest version) for this product.

Caution:
- Please use an SD/SDHC/SDXC memory card that is 512MB or greater to perform the firmware update.
- Firmware version 1.1.5.1 is for updating EOS C500 Mark II cameras running firmware version 1.0.0.1 - 1.1.4.1. If your camera's firmware is already version 1.1.5.1, it is not necessary to update the firmware. Once the camera is updated to the latest version, it cannot be restored to a previous version.
- Please refrain from loading menu settings generated using the most recent firmware version to a product running an old firmware version, as doing so may affect camera operations.

Preparations for a firmware update:
After the firmware update has been performed, the camera's menu settings will be reset. It is recommended that, prior to starting update operations, users save their menu settings as settings data to an SD card, separate from the one that will be used to carry out the update. This saved data can be loaded into the camera and the settings can be changed after the update has been completed. For further information on this, please refer to the section in the unit's Instruction Manual titled "Saving and Loading Menu Settings."

The downloaded folder contains the firmware (file name: VPC20.FIR / file size: 84,669,984 byte), and instructions on the firmware update procedures (a PDF file in five languages: Japanese, English, French, Spanish and Simplified Chinese). Prior to starting the firmware update operations, please be sure to carefully review and confirm your understanding of these instructions.

Regarding the Software Included in this Firmware:
The software included in this firmware is comprised of software modules developed by both Canon and third parties.

Software Developed by Canon and Free Software:
Software developed or created by Canon and accompanying document is protected by copyright law, terms of an international convention and any other governing laws. This product uses software modules under copyright by third parties and distributed as free software. Some of these software modules are subject to the GNU General Public License (GPL), GNU Lesser General Public License (LGPL) or any other license.

Display of License Information of Free Software Modules Included in this Firmware:
The license information required to be displayed for the free software modules included with this firmware is saved in the download file. To check the free software module licenses, please refer to the "eosc300mk3-c500mk2-ossinfo.pdf".

Obtaining Source Codes of Free Software:
Some free software modules require the acquisition of the source code in order to distribute the executable form of those software modules. To obtain the source code for the software modules, please refer to the "eosc300mk3-c500mk2-ossinfo.pdf".

The following items are required to perform this firmware update:

  1. Camera Body EOS C500 Mark II
  2. A computer
  3. SD/SDHC/SDXC memory card with a capacity of 512MB or more (commercially available)
  4. An SD card reader/writer (commercially available) or an SD card slot built into the computer
  5. A fully charged battery pack for the camera
  6. The firmware (the downloaded file)

Support

Download Firmware Version 1.1.5.1 for the EOS C500 Mark II.

To help obtain optimal performance of this camera, we recommend that you also download and install the most recent versions of Canon Software and the EOS C500 Mark II Instruction Manual.

If you have not already done so, please register the EOS C500 Mark II. By registering, we will be able to notify you via email about future announcements.

This information is for residents of the United States and its five territories only. If you do not reside in the USA or its five territories, please contact the Canon Customer Support Center in your region.

Thank you,
Canon U.S.A., Inc.

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free) / 1-855-246-3367
TDD: 1-866-251-3752
Email: CinemaEOS@cits.canon.com

For additional support options: https://www.usa.canon.com/support

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