Canon Support for EOS C500 Mark II | Canon U.S.A., Inc.
EOS C500 Mark II
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Chrome |
- A grey bar will appear at the bottom of your browser window which will contain your download. To install your download click on the name of the downloaded file. Alternatively you can click 'Show all downloads...' to view the list of all recently downloaded files
- If the grey bar is not visible you can also access the list of recently downloaded files by clicking the 3 small horizontal lines located on the right of the address bar
- Select 'Downloads' from the menu and the list of recently downloaded files will open
- From this list you can also install the download by clicking on the file name
- To open the folder on your computer that contains your downloaded files please select the 'Open downloads folder' link on the right of the page
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Safari |
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- Windows Users - Click the gear wheel in the top right of the browser
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- The folder that contains your download will now be opened
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Internet Explorer |
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SETUP & TROUBLESHOOTING
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PRODUCT INFO
| Sensor | Full-frame / Super 35mm (crop) / Super 16mm (crop)(6062 x 3432): CMOS Sensor with DAF Technology |
| Signal-to-noise ratio | In the 59.94 Hz mode: 66 dB (Typical) [Full size/3840x2160/29.97P. Canon Log2 Base Sensitivity ISO 800 (Dynamic Range 1600%)] In the 50.00 Hz mode: 66 dB (Typical) [Full size/3840x2160/25.00P. Canon Log2 Base Sensitivity ISO 800 (Dynamic Range 1600%)] |
| Dynamic Range | Canon Log 2: 1600% / 15+ stops (at ISO 800) Canon Log 3: 1600% / 14 stops (at ISO 800)02 |
| Horizontal resolution | Depends on the lens used |
| Sensitivity | 59.94 Hz f/10 (2048x1080/59.94P) or f/14 (1920x1080/29.97P) 50.00 Hz f/11 (2048x1080/50.00P) or f/16 (1920x1080/25.00P) 01 All values for ISO 800, 2000 lux, and reflections rate or 89.9% * Some lens specification may not enable these f-numbers |
| Total Pixels | Approx. 20.8 Megapixels (6062 x 3432) |
| Number of Effective Pixels | Approx. 18.69 Megapixels (5952 x 3140): When 5952 x 3140, 4096 x 2160 or 2048 x 1080 is selected Approx. 17.52 Megapixels (5580 x 3140): When 3840 x 2160 or 1920 x 1080 is selected as the resolution |
| Lens Mount | Canon EF mount with support for EF and EF-S lenses Optional Interchangeable Mounts: PL and EF-C Locking |
| Exposure Modes | (1) Manual exposure based on shutter setting, iris setting, ISO/gain setting and ND filter setting (2) Push auto iris control, auto iris control (Light metering system selection, shift possible) |
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| Shutter Setting | Speed, Angle, Clear Scan, Slow, or Off mode selected Either 1/3 or 1/4 steps selected as speed increment |
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| Iris Setting | Can be set to 1/2-stop, 1/3-stop or Fine (1) Push auto iris control (2) Auto iris control Lenses that support Auto Iris:
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| ISO/Gain | 1 step, 1/3 step settings [*100 - 160 - 25600 - 102400*] *When the sensitivity is expanded ISO Speed Displays: Users can select from the following 2 display formats:
Gain (dB) Displays
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| ND Filter | Internal ND filters with 5 density settings (2, 4, 6, 8*, 10* stops) *When expansion is selected |
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| Focus Control | Dual Pixel CMOS AF (DAF), Manual Focus, One-Shot AF, Continuous AF, AF- Boosted MF, Face Detection AF* * Only lenses that support AF functions can be used in these modes |
| Focus Guide | Available; displays focus status or unfocused status using the AF signal. |
| LCD Monitor | LM-V2 LCD Monitor |
| White Balance | AWB, Kelvin setting (setting range: 2000K-15000K), Daylight, Tungsten, Set (A/B) |
| Standardized Frame Rates | 59.94 Hz mode: 59.94i/59.94P/29.97P/23.98P 50.00 Hz mode: 50.00i/50.00P/25.00P 24.00 Hz mode: 24.00P |
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| Slow and Fast Motion | If recording Is performed at a frame rate which is below the frame rate of the recording format, so-called "undercranking"
shooting results, and a fast motion effect will be obtained. Conversely, if recording is performed at a frame rate which
exceeds the frame rate of the recording format, so-called "overcranking" shooting results, and a slow motion effect will be obtained. During Slow and Fast Motion Recording external timecode input is not permitted and Timecode output is disabled. If Timecode "Free Run" was specified before S&F is selected, the setting switches to "RecRun." No sound is recorded.
RAWii
Cinema RAW Light HQ, ST, LT 12-bitiii
Setting Frame Specifics are shown below: 59.94P: (15, 30, 44, 48, 52, 56, 60, 90, 120) 29.97P (15, 22, 24, 26, 28, 30, 32, 36, 40, 44, 48, 52, 56, 60, 90, 120) 23.98P/24.00P: (12, 16, 18, 20, 22, 24, 26, 28, 30, 32, 36, 40, 44, 48, 52, 56, 60, 72, 96, 120) 50.00P: (15, 25, 34, 38, 42, 46, 50, 54, 58, 60, 75, 100, 120) 25.00P: (15, 17, 19, 21, 23, 25, 26, 28, 30, 34, 38, 42, 46, 50, 54, 58, 60, 75, 100, 120) |
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| CFexpress™ Cards (2 slots) | Recording of movies (Cinema Raw Light/XF-AVC), custom pictures, metadata
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| SD Card | Recording of movies (XF-AVC (proxy)), photos (JPEG), custom pictures, metadata, menus and other data | ||||||||||||||||||||||||||||||||||||||||
| Video | (1) XF-AVC/ MPEG-4 AVC/H.264 (2) RAW: Cinema RAW Light |
| Audio | Linear PCM (24 bit - 48kHz; 4-channel recording) |
| Resolution/Sampling | 4096 x 2160 / YCC422 10 bit 3840 x 2160 / YCC422 10 bit 2048 x 1080 / YCC422 10 bit 1920 x 1080 / YCC422 10 bit |
| Bit Rate | 810/410/310/160 Mbps Intra-frame |
| Resolution/Sampling | 2048 x 1080 / YCC420 8 bit |
| Bit Rate | 35/24 Mbps Long GOP |
| Bit Depth | 12/10 bit |
| Resolution | 5952 x 3140 4096 x 2160 (cropped) 2048 x 1080 (cropped) |
| Time Code | Drop frame* or non-drop frame * Only in the 59.94 Hz mode Rec Run, Free Run, Regeneration |
| Gamma | Canon Log 3, Canon Log 2, Wide DR, Normal 1, HDR-PQ, HDR-HLG |
| Color Space | Cinema Gamut, BT.2020 Gamut, DCI-P3 Gamut, BT.709 Gamut |
| In-Camera LUTs | BT.709, BT.2020, DCI, ACESproxy, HDR-PQ, HDR-HLG, HDR1600%, HDR400%, and 4 user uploadable |
| Other Features | Slow & Fast motion recording, pre-recording, relay recording, double slot recording, custom picture settings, color bar, peaking display, zebra display, My Menu settings, waveform monitor display, assignable buttons, key lock, marker display, enlarged display, custom display, control via browser remote, peripheral illumination correction, diffraction correction, built-in monaural microphone, fan control, geotagging and other functions |
| Playback Operations | Normal playback, fast forward (at speeds of 5x), fast reverse (at speeds of 5x), frame forward, frame reverse, forward skip, reverse skip, rec review |
| Clip Display | 3 x 4 (clip) index display (RAW, XF-AVC, XF-AVC proxy, photo index) |
| Clip Information Display | Clip metadata display, custom picture data display |
| Edit | Clip deletion |
| Input | MIC jack, INPUT terminal (1/2)*, REMOTE terminal (A) * Digital input (AES/EBU standards) supported |
| Output | HDMI, headphone jack, MON. terminal, SDI OUT terminal*, VIDEO terminal * 12G-SDI supported |
| Input/Output Control | TIME CODE (in/out), Expansion System terminal, USB (for GPS units) * For the EVF-V50, EU-V1 or EU-V2 Expansion Units |
| Power Input | DC IN 12V jack (DC 11.5V-20V), Battery terminal (DC 14.4V), DC 12-20V* * When using a V-mount battery with the EU-V2 Expansion Unit
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| Image Processing Platform | DIGIC DV 7 Image Processor |
| Related Accessories | Battery Pack BP-A30/BP-A60 (provided with camera) Battery Charger CG-A10/CG-A20 (provided with camera) Remote Controller RC-V100 Compact Power Adapter CA-CP200B (provided with camera) Shoulder Strap SS-1200 (provided with camera) Tripod base TB-1 WFT-E9 Wireless Transmitter GPS Receiver GP-E2 Unit Cable UN-5 (provided with camera)/UN-10 (sold separately) Canon OLED Electronic View Finder EVF-V50/EVF-V70 Extension unit 1: EU-V1 Extension unit 2: EU-V2 Extension unit 3: EU-V3 EF Cinema Lock Mount Kit CM-V1 PL Mount Kit PM-V1 B4 Mount Adapter MO-4E/MO-4P LCD Monitor LM-V2 (included)/LM-V1 LCD Attachment Unit LA-V2 (included)/LA-V1 Camera Grip GR-V1 (included) Shoulder Support Unit SU-15 Shoulder Style Grip Unit SG-1 Clamp Base CL-V2 Rod Clamp RD-1 Handle Unit HDU-2 8-pin Remote Cable RR-10/RR-100 Canon EF/EF cinema lens group, Canon PL cinema lens group and accessories designed for these lenses |
| IP Streaming | Streams video to decoder transmission device or computer over the network |
| Compression Method | MPEG-4 AVC/H.264 8 bit |
| Bit Rates | 9 Mbps/4 Mbps (1920 x 1080) |
| Frame Rates | 59.94p/59.94i/50.00p/50.00i |
| Audio | MPEG-2 ACC-LC 2ch |
| Audio Rate | 256 Kbps |
| Transfer Media | Wi-Fi®, Ethernet |
| Protocols | (1) UDP: Prioritizes transfer speed. Lost or lagging packets ignored. (2) RTP: Standard system for sending videos and audio online. Lost or lagging packets ignored. (3) RTP+FEC: Error correction (FEC) control during RTP transfer enables recovery of lost or corrupt packets on the receiving side. (4) RTSP+RTP: Real-time data streaming control via RTSP (Real Time Streaming Protocol) and transfer via RTP. The receiving side can start or stop streaming. |
| Standards | Follows the specifications for the WFT-E9 Wireless File Transmitter (optional accessory) |
| Wi-Fi® Setup Methods | (1) WPS [Wi-Fi® Protected Setup] (push-button system, PIN code system) (2) Manual Setup (3) Search for Access Points |
| Authentication Systems | Open system, WPA-PSK, WPA2-PSK |
| Encryption | WEP-64, WEP-128, TKIP, AES |
| IP Address Settings | Auto (automatic switching between DHCP and AutoIP), Manual |
| Dimensions (W x H x D) | Approx. 6.0 x 5.8 x 6.6 in. (153 x 148 x 168mm) |
| Weight | Approx. 3.8 lb. (1750g) |
CANON PROFESSIONAL DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY FOR PRODUCTS
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The limited warranty set forth below is given by Canon U.S.A., Inc. ('Canon USA') with respect to Canon Professional Digital Video Equipment (the 'Equipment') packaged with this limited warranty and purchased in the United States. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. The Equipment is warranted to the original end-user purchaser, when delivered in new condition in its original container, under normal use against defective materials or workmanship as follows: Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period of ONE YEAR from the date of original purchase. Labor: For a period of ONE YEAR from the date of original purchase, labor will be provided free of charge by Canon USA's factory service centers or designated service facilities located in the United States. When returning Equipment under this warranty, you must pre-pay the shipping charges, and you must enclose a copy of the Bill of Sale or other proof of purchase with a complete explanation of the problem. During the ONE-YEAR warranty period, repairs will be made and the Equipment will be return-shipped to you free of charge. For repairs after the warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the Equipment will be returned to you at your risk and expense. If you disapprove, we will return-ship the Equipment to you at no charge to you to an address within the United States.
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