Updated Notice regarding the MAXIFY GX6020 and MAXIFY GX7020 printers

Thank you for using Canon products. Canon takes great pride in the quality and performance of its products.

Our previous Notice for MAXIFY GX6020 and MAXIFY GX7020 printers included information about updated firmware to address a concern about possible ink leakage in select printers. We are now going to perform free repair(s) on affected MAXIFY GX6020 and MAXIFY GX7020 printers whose serial number falls within the below range to address this concern.

Affected Printer Serial Numbers:
GX6020: KNFK00001 to KNFK00576
GX7020: KNFM00001 to KNFM01079

The serial number is located on the rear label of the printer and on the printer box.

Serial Number on Maxify Printers

To get details on the free repair process, please contact our call center during the office hours listed below.

Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays


If you have not already done so, please register your MAXIFY GX6020 and MAXIFY GX7020. By registering, we will be able to send you an email for any future announcements.

This information is for residents of the U.S.A. and its five territories only. If you do not reside in the U.S.A. or its five territories, please contact the Canon Customer Support Center in your region.

Thank You,
Customer Support Operations
Canon U.S.A., Inc

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