Thank you for using Canon products. Canon takes great pride in the quality and performance of its products.
Our previous Notice for MAXIFY GX6020 and MAXIFY GX7020 printers included information about updated firmware to address a concern about possible ink leakage in select printers. We are now going to perform free repair(s) on affected MAXIFY GX6020 and MAXIFY GX7020 printers whose serial number falls within the below range to address this concern.
Affected Printer Serial Numbers:
GX6020: KNFK00001 to KNFK00576
GX7020: KNFM00001 to KNFM01079
The serial number is located on the rear label of the printer and on the printer box.
To get details on the free repair process, please contact our call center during the office hours listed below.
Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays