Canon Support for EOS-1D X Mark II | Canon U.S.A., Inc.
EOS-1D X Mark II
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- Windows 11
- Windows 10 (x64)
- Windows 10
- Windows 8.1 (x64)
- Windows 8.1
- Windows 8 (x64)
- Windows 8
- Windows 7 (x64)
- Windows 7
- Windows Vista (x64)
- Windows Vista
- Windows Me
- Windows XP (x64)
- Windows XP
- Windows 98
- Windows 95
- Windows Server 2022
- Windows Server 2019 (x64)
- Windows Server 2016 (x64)
- Windows Server 2012 R2 (x64)
- Windows Server 2012 (x64)
- Windows Server 2008 R2 (x64)
- Windows Server 2008 (x64)
- Windows Server 2008
- Windows Server 2003 R2 (x64)
- Windows Server 2003 (x64)
- Windows Server 2003 R2
- Windows Server 2003
- macOS Ventura v13
- macOS Monterey v12
- macOS Big Sur v11.0
- macOS Catalina v10.15
- macOS Mojave v10.14
- macOS High Sierra v10.13
- macOS Sierra v10.12
- OS X El Capitan v10.11
- OS X Yosemite v10.10
- OS X Mavericks v10.9
- OS X Mountain Lion v10.8
- OS X Lion v10.7
- Mac OS X Snow Leopard v10.6
- Mac OS X v10.1
- Mac OS 9
- Linux ARM
- Linux MIPS
- Linux 64bit
- Linux 32bit
Software Development Kit
The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.
The Software Developer Kit is provided free of charge and can be found at https://developercommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.
SETUP & TROUBLESHOOTING
Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.
Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.
Digital, AF/AE single-lens reflex camera
CF Card (Type I; compatible with UDMA 7 CF cards) and CFast™ Card (CFast 2.0™ supported)
Approx. 36 mm x 24mm (35 mm Full-frame)
Canon EF Lenses (excluding EF-S and EF-M lenses)
Canon EF Mount
High-sensitivity, high-resolution, large single-plate full-frame CMOS sensor
Approx. 20.2 megapixels
Approx. 21.5 megapixels
3:2 (Horizontal: Vertical)
|Color Filter System||
RGB primary color filters
|Low Pass Filter||
Fixed position in front of the image sensor
|Dust Deletion Feature||
(1) Self Cleaning Sensor Unit
Self-cleaning can be done automatically when the power is turned on/off. During manual cleaning ([Clean now]), the data for light spot correction is also obtained.(2) Dust Delete Data acquisition and appending
The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images. The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots.(3) Manual cleaning
Design Rule for Camera File System 2.0 and EXIF 2.3
Still Image: JPEG, RAW (14 bit Canon Original), M-RAW, S-RAW, RAW+JPEG, M-RAW+JPEG, S-RAW+JPEG
Video: MOV (4K Movie: Motion JPEG, Full HD Movie: MPEG4 AVC/H.264*; Audio: Linear PCM), MP4 (Movie: MPEG4 AVC/H.264*; Audio: AAC)
* Variable (averaged) bit rate
Large: Approx. 20.0 Megapixels (5472 x 3648)M1: Approx. 12.7 Megapixels (4368 x 2912)M2: Approx. 8.9 Megapixels (3648 x 2432)Small: Approx. 5.0 Megapixels (2736 x 1824)RAW: Approx. 20.0 Megapixels (5472 x 3648)M-RAW: Approx. 11.2 Megapixels (4104 x 2736)S-RAW: Approx. 5.0 Megapixels (2736 x 1824)Exact file sizes depend on the subject, ISO speed, Picture Style, etc.
Standard Recorded to the selected card. Auto switch card When the current card becomes full, the camera switches to the other card automatically. Record separately The CF card and CFast™ card record the same image at a different image recording quality (L, M1, M2, S, RAW, M-RAW, S-RAW). Record to multiple Both the CF card and CFast™ card record the same image at the same image recording quality (Also applies to RAW+JPEG).
The following three types of file numbers can be set:Continuous numbering. The numbering of captured images continues even after you replace the card. Auto reset When you replace the card, the numbering will be reset to start from 0001. If the new card already contains images, the numbering will continue from the last recorded image in the card. Manual reset Resets the file number to 0001, and creates a new folder automatically.
|RAW + JPEG Simultaneous Recording||
One of three types of RAW images and one of four types of JPEG images can be recorded together.
sRGB, Adobe RGB
Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Defined 1-3*
* [Standard] is the default setting for [User Def. 1-3]
Auto (Ambience priority/White priority), Daylight, Shade, Cloudy*1, Tungsten Light, White Fluorescent Light, Flash, Custom (Custom WB) 1-5*2, Color Temperature, PC-1-5*3 (Personal WB)
*1 Also effective in twilight and sunset.
*2 [Select image on card], [Record and register WB] and [Edit WB name] can be used.
*3 Up to five white balance data settings set with EOS Utility.
|Auto White Balance||
Option between ambience priority and white priority settings
|Color Temperature Compensation||
Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels
*Corrected in reference to the current WB mode's color temperature.
|Color Temperature Information Transmission||
Approx. 100% vertically and horizontally
Approx. 0.76x (-1m-1 with 50mm lens at infinity) / 35.1° angle of view
Approx. 20mm (at -1m-1 from eyepiece lens center)
|Dioptric Adjustment Correction||
-3.0 to +1.0 m-1 (diopter)
Ec-C6 provided, can be changed to Ec-A, B or L
Quick-return half mirror
AF area selection mode AF point information Area AF frame Spot metering circle Electronic level (dedicated indicator)*Grid*Shooting mode*Metering mode*White balance*Drive mode*AF operation*Flicker detection*Warning symbol AF status indicator* Asterisked items can be displayed or not with [Show/hide in viewfinder].
|Depth Of Field Preview||
TTL secondary image-forming phase-difference detection system with AF-dedicated CMOS sensor
Max. 61 points (Cross-type AF points: Max. 41 points)
The number of AF points, cross-type AF points and dual cross-type AF points vary depending on the lens used.
Autofocus, One-Shot AF, Predictive Al Servo AF (Al Servo AF III+)Manual focus
|AF Point Selection||
Single-point Spot AF (Manual selection)Single-point AF (Manual selection)The checkmark cannot be removed from this option.AF point expansion (Manual selection, 4 points: Up, down, left and right)AF point expansion (Manual selection, surrounding 8 points)Zone AF (Manual zone selection)All AF points divided into nine focusing zones. Large Zone AF (Manual zone selection)All AF points divided into three focusing zones. AF point Auto selection AF
|AF Function Registration/Switching||
Customizable with Custom Controls
|Selected AF Point Display||
|Active AF Point Indicator||
Displayed in viewfinder area Displayed outside viewfinder area
|AF Assist Beam||
When an external EOS-dedicated Speedlite is attached to the camera, the following options are available:Enable Disable Enable external flash only
216-zone (18 x 12) metering with approx. 360,000-pixel RGB+IR metering sensor. The following metering modes selectable:Evaluative metering (linked to all AF points)Partial metering (center, approx. 6.2% of viewfinder)Spot metering (center, approx. 1.5% of viewfinder)Center spot metering AF point-linked spot metering (Custom Function)Linkable to all AF points. With automatic AF point selection, center spot metering will apply. Multi-spot metering Up to eight multi-spot meter readings can be taken. Center-weighted average metering The selectable metering modes can be restricted (Custom Function).
EV 0-20 (at 73°F/23°C, ISO 100, with evaluative metering)
|Exposure Control Systems||
Program AE (Shiftable)Shutter-priority AE (Safety shift possible)Aperture-priority AE (Safety shift possible)Manual exposure The metering mode can be specified. Bulb Three custom shooting modes
|ISO Speed Range||
Manual settings For [Highlight tone priority], the settable ISO speed range will be ISO 200–51200.
ISO speed safety shift possible with a Custom Function.
All the expanded ISO speeds, even for movies, are only “equivalent speeds.”Auto settings
*1 It depends on [Minimum] and [Maximum] of [Auto range].
*2 If overexposure will result with fill flash, the minimum ISO speed will be set to ISO 100 (except in the M and bulb modes).
*3 In the P mode, using bounce flash with an external Speedlite will have the ISO speed set automatically within ISO 400–1600 to suit the brightness.
Manual: ±5 stops in 1/3- or 1/2-stop increments AEB: ±3 stops in 1/3- or 1/2-stop increments* Indicated up to ±3 stops on the LCD panel and in the viewfinder.
Auto AE lock In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved. Manual AE lock With AE lock button in P, Av, Tv and M modes. (AE lock is updated each time you press the button.)Enabled in all metering modes.
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlled
1/8000 to 30 sec., bulb (Total shutter speed range. Available range varies by shooting mode.)X-sync at 1/250 sec. Shutter speed's control range can be set.
Soft-touch electromagnetic release
10-sec. delay, 2-sec. delay
|EOS Dedicated Speedlite||
E-TTL II autoflash with all EX Series Speedlites
|Zooming to Match Focal Length||
E-TTL II autoflash
|Flash Exposure Compensation||
±3 stops in 1/3- or 1/2-stop increments
|External Flash Settings||
External flash control, Flash firing, E-TTL II Flash metering, Flash sync. Speed in Av mode, Flash mode, Radio wireless flash shooting, Optical wireless flash shooting, ZoomSync setting, Flash exposure compensation, FEB, Clear settings, Flash Custom Function setting
Provided* No polarity.* Sync speed: Since the flash duration of studio flash units vary, set a sync speed within 1/125 sec. to 1/30 sec. and check if the flash sync works.* Both the accessory shoe (X-sync contact with maximum sync speed of 1/250 sec.) and the PC terminal can be used simultaneously for simultaneous flash firing.
Single shooting High-speed continuous shooting Low-speed continuous shooting Silent single shooting Silent high-speed continuous shooting Silent low-speed continuous shooting
|Continuous Shooting Speed||
The maximum burst during continuous shooting is as follows: With “Full”, continuous shooting is possible until the card becomes full.
Still photo and video recording
Dual Pixel CMOS AF Dual Pixel CMOS AF is possible with all EF lenses. Manual focus Magnify the image by 5x or 10x and focus manually.
Evaluative metering (linked to all AF points)Partial metering (approx. 6.5% of viewfinder)Spot metering (approx. 2.8% of viewfinder)Center-weighted average metering AE lock possible. The active metering timer can be changed.
EV 020 (at 73°F/23°C, ISO 100, with evaluative metering)
Same as with viewfinder shooting
MOV (4K Movie: Motion JPEG, Full HD Movie: MPEG4 AVC/H.264; Audio: Linear PCM), MP4 (Movie: MPEG4 AVC/H.264; Audio: AAC)
Internal monaural microphone
External stereo microphone jack available
4096 x 2160 (4K)
1920 x 1080 (Full HD)
[4096 x 2160]: 59.94fps / 50.00fps / 29.97 fps/ 25.00fps / 24.00fps / 23.98fps
[1920 x 1080]: 119.9fps / 100.0fps / 59.94fps / 50.00fps / 29.97fps / 25.00fps / 24.00fps / 23.98fps
|Continuous Shooting Time||
Dual Pixel CMOS AF Manual focus* Magnify the image by 5x or 10x and focus manually (not possible during movie shooting).
Up to ±3 stops in 1/3- or 1/2-stop increments
* If AE Micro adjustment is performed, the settable exposure compensation amount will decrease by the amount of the AE Micro adjustment. For example, if you set the AE Micro adjustment to +1 stop, the exposure compensation amount will be limited to a maximum +2 stops on the positive side.
TFT color, liquid-crystal monitor
Approx. 1.62 million dots
Approx. 100% vertically and horizontally
Viewing angle: Approx. 170° vertically and horizontally
7 levels provided
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Japanese)
On the single-image display, highlight areas without any image information will blink.
Erase protection can be applied or canceled for a single image, all images in a folder or all images in the card.
Erase a single image, selected images, all images in a folder, all images in a card or erase only unprotected images.
N/A (Direct printing not possible)
Version 1.1 compatible
JPEG images, RAW images and movies
RAW+JPEG images can be transferred JPEG only, RAW only or RAW+JPEG. If JPEG or RAW images are appended with a voice memo, the voice memo file will also be transferred.
|Camera User Settings||
Current camera settings can be registered to C1, C2 and C3 on the Mode Dial.
Automatic updating of the registered settings can be set to Enable or Diable.
|My Menu Registration||
Up to six top-tier menu options and Custom Function settings can be registered.
Up to five My Menu tabs can be added.
SuperSpeed USB (USB 3.0)For computer communication Image transfer For Connect Station CS100 connection
|Video Out Terminal||
AV/OUT terminal not provided. HDMI mini OUT terminal is Type C (Resolution switches automatically) / CEC compatible. The correct video format of [NTSC] or [PAL], matching the connected TV, must be set or the video image will not appear.
|Extension System Terminal||
For connection to WFT-E8A and WFT-E6A
Battery Pack LP-E19 (or LP-E4N, LP-E4) x1With the AC Adapter + DC Coupler, AC power of possible.
|Number of Shots||
Approx. (Based on CIPA testing standards)
Automatic battery check when the power switch is turned ON.
Power turns off after the set time (1, 2, 4, 8, 15 or 30 min.) of non-operation elapses.
Built-in secondary battery When fully charged, the date/time can be maintained for approx. one month. Recharge time: approx. 8 hr. To become capable to maintain the right date/time for one month after main battery power exhaustion.
Approx. 0.1 sec. (Based on CIPA testing standards)* Excluding the recognition time for genuineness (genuine Canon battery) at the installation of the battery.* Start-up time becomes longer with a battery being used for the first time with the very camera.
|Dimensions (W x H x D)||
Approx. 6.22 x 6.60 x 3.25 in. / 158.0 x 167.6 x 82.6mm
Approx. 53.97 oz. / 1530g (Based on CIPA guidelines)
Approx. 47.27 oz. / 1340g (Body only, without battery, cards, body cap or eyecup)
|Working Temperature Range||
|Working Humidity Range||
85% or less
|USB Tethered SDK||Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.|
EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.
Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.
THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:
- Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
- Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
- If the Product has had its serial number or dating altered or removed.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.
** Technical support program specifics subject to change without notice.
MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).
*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.
SUPPLIES & ACCESSORIES
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