Canon Support for EOS 7D Mark II | Canon U.S.A., Inc.

EOS 7D Mark II


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Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Auto Focus Guide - Auto Focus Cases

Auto Focus Guide - Auto Focus Cases

Auto Focus Guide - Basics of Bird in Flight Photography

Auto Focus Guide - Basics of Bird in Flight Photography

Auto Focus Guide - Getting Started

Auto Focus Guide - Getting Started

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PRODUCT INFO

Type
Digital AF/AE single-lens reflex camera with built-in flash
Recording Media
CF Cards (Type I); Compatible with UDMA CD cards; SD, SDHC, and SDXC Memory Cards
Image Format
Approx. 22.4 x 15.0 mm (APS-C size)
Compatible Lenses
Canon EF lenses including EF-S lenses
(35mm-equivalent focal length is approx. 1.6x the lens focal length)
Lens Mount
Canon EF mount
Type
High-sensitivity, high-resolution, large single-plate CMOS sensor
Pixels
Effective pixels: Approx. 20.2 megapixels
Pixel Unit
4.1 µm square
Total Pixels
Approx. 20.9 megapixels
Aspect Ratio
3:2 (Horizontal: Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Fixed position in front of the CMOS sensor
Dust Deletion Feature
Self Cleaning Sensor Unit
* Removes dust adhering to the low-pass filter.
* Self-cleaning executed automatically (taking approx. 3 sec.) when power is turned on or off. Manual execution also possible (taking approx. 7 sec.).
* Low-pass filter has a fluorine coating. Dust Delete Data acquisition and appending
* The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
* The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots. Manual cleaning
Recording Format
Design Rule for Camera File System 2.0 and Exif 2.3
Image Format
Still: JPEG, RAW (14-bit, Canon original), sRAW, mRAW, RAW+JPEG
Video: MOV (Image data: H.264, Audio: Linear PCM), MP4 (Image data: H.264, Audio: AAC)
File Size
Large: Approx. 20.00 Megapixels (5472 x 3648)Medium: Approx. 8.90 Megapixels (3648 x 2432)S1 (Small 1): Approx. 5.00 Megapixels (2736 x 1824)S2 (Small 2): Approx. 2.50 Megapixels (1920 x 1280)S3 (Small 3): Approx. 350,000 pixels (720 x 480)RAW: Approx. 20.00 Megapixels (5472 x 3648)M-RAW: Approx. 11.20 Megapixels (4104 x 2736)S-RAW: Approx. 5.00 Megapixels (2736 x 1824)
Recording Functions
Standard
*Records to either the CF card or SD card. Auto switch card
*When the current card becomes full, the camera switches to the other card automatically. Record separately
*The CF card and SD card record the same image at a different image recording quality. Record to multiple
* Both the CF card and SD card record the same image at the same image recording quality (Also applies to RAW+JPEG, M-RAW+JPEG, and S-RAW+JPEG).
Backup Recording
Images recorded in a card can be copied to the other card
File Numbering
The following three types of file numbers can be set:Continuous numbering
* The numbering of captured images will continue even after you replace the camera's card. (The numbering continues even when the folder changes.)Auto reset
* When you replace the camera's card, the numbering will be reset to start from 0001. If the new card already contains images, the numbering will continue from the last recorded image in the card. Manual reset
* Resets the file number to 0001, and creates a new folder automatically.
Image Copy
Select individual images to copy Select folder(s) to copy Select all the images to copy
RAW + JPEG Simultaneous Recording
The image-recording quality can be selected in any combination of the three RAW and eight JPEG recording quality settings
Color Space
Selectable between sRGB and Adobe RGB
Picture Style
Auto Standard Portrait Landscape Neutral Faithful Monochrome User Defined 1-3
Scene Intelligent Auto will set [Auto] automatically.
* [Standard] is the default setting for [User Def. 1-3]
Interface
Auto (AWB)Daylight Shade Cloudy, Twilight, Sunset Tungsten Light White Fluorescent Light Flash Custom (Custom WB)Color temperature
*With an EX-series Speedlite having the color temperature information transmission feature, the color temperature setting changes to match the color temperature when the flash is fired. Set to approx. 6000K if the flash unit does not have the color temperature communication feature.
Auto White Balance
Auto white balance with the image sensor
Color Temperature Compensation
Blue/amber bias: ±9 levels Magenta/green bias: ±9 levels Correction based on the current WB mode's color temperature.
Color Temperature Information Transmission
Provided
Type
Eye-level SLR with fixed pentaprism
Coverage
Approx. 100% vertically and horizontally (with eye point approx. 22mm eyepoint)
Magnification
Approx. 1.00x / 29.6° (with 50mm lens at infinity, -1m-1 (dpt))
Without distortion correction
Eye Point
Approx. 22mm (At -1m-1 from the eyepiece lens center)
Dioptric Adjustment Correction
Adjustable from approx. -3.0 to +1.0m-1 (dpt)
Focusing Screen
Eh-A Standard Focusing Screen Eh-S Super Precision Matte
Mirror
Quick-return half mirror (transmission: reflection ratio of 40:60)
Viewfinder Information
AF Point Information, Spot Metering Circle, Electronic Level, Grid, Shooting Mode, White Balance, Drive Mode, Focusing Modes, Metering Modes, JPEG/RAW, Flicker Detection, AF Status Indicator, Warning Symbol
Depth Of Field Preview
Enabled with depth-of-field preview button
Type
TTL secondary image-forming phase-difference detection system with AF-dedicated CMOS sensor
AF Points
65-point all cross-type AF
* The number of AF points and cross-type AF points vary depending on the lens used.
* The center AF point is a dual cross-type AF point at f/2.8.
AF Working Range
Conditions: One-Shot AF, at 73°F/23°C, ISO 100
Focusing Modes
Autofocus One-Shot AF Predictive AI Servo AF (AI Servo AF III)AI Focus AF Switches between One-Shot AF and AI Servo AF automatically Manual Focus
AF Point Selection
Single-point Spot AF (Manual selection)Single-point AF (Manual selection)AF point expansion (Manual selection, 4 points: Up, down, left, and right)AF point expansion (Manual selection, surrounding 8 points)
*All AF points divided into nine focusing zones. Zone AF (Manual zone selection)Large Zone AF (Manual zone selection)
*All AF points divided into three focusing zones. Auto Selection 65-point AF
Selected AF Point Display
Displayed in viewfinder with transparent LCD and on LCD panel
Active AF Point Indicator
Displayed in viewfinder area Displayed outside viewfinder area
AF Assist Beam
Enable Disable Enable external flash only IR AF assist beam only
Metering Modes
Approx. 150,000-pixel RGB+IR metering sensor
EOS iSA System with 252-zone metering Evaluative metering (linked to all AF points)Partial metering (center, approx. 6% of viewfinder)Spot metering (center, approx. 1.8% of viewfinder)
*AF point-linked spot metering not provided. Center-weighted average metering
* The selectable metering modes can be restricted with a Custom Function.
Metering Range
EV 0-20 (at 73°F/23°C, ISO 100)
Exposure Control Systems
Scene Intelligent Auto Program AE (shiftable)Shutter-priority AE (Safety shift possible)Aperture-priority AE (Safety shift possible)Manual exposure Bulb Custom shooting mode C1, C2, C3
ISO Speed Range


*1: It depends on [Minimum] and [Maximum] of [Auto ISO range] *2: If overexposure would occur with fill flash, the minimum ISO speed set is ISO 100. *3: For bounced flash, ISO 400–1600 is set automatically depending on the ambient brightness. *4: Except in the A mode. *5: Auto set for ISO 400-1600 in the P mode with external Speedlite set for bounce flash. ISO Speed upper and lower limits:Manual setting range*ISO speed expansion is set with this option Auto ISO range*ISO speed expansion not settable Shutter speed and automatic ISO speed control in P and Av modes:The minimum shutter speed can be set so that a slower shutter speed is not set automatically while AUTO ISO is set. Auto setting: Slower/Faster settable to one of seven settings Manual setting: Set the shutter speed: 1/8000, 1/4000, 1/2000, 1/1000, 1/500, 1/250, 1/125, 1/60, 1/30, 1/15, 1/8, 1/4, 0.5", 1"
Exposure Compensation
Manual: ±5 stops in 1/3-or 1/2-stop increments
AEB: ±3 stops in 1/3-or 1/2-stop increments
*Indicated up to ±3 stops on the LCD panel and in the viewfinder
ISO speed for still photos during movie shooting:
*1: ISO 100 – ISO 6400
*2: ISO 100 – ISO 16000
*3: Same as the ISO speed used for movie shooting.
AE Lock
Auto AE lock
*In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved. Manual AE lock
*With AE lock button. (AE lock is updated each time you press the button.) Enabled in all metering modes.
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlled
Shutter Speeds
1/8000 to 30 sec., bulb (Total shutter speed range. Available range varies by shooting mode.)
X-sync at 1/250 sec.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. or 2-sec. delay
Shutter Lag Time
During SW-1 ON, time lag between SW-2 ON and start of exposure:
Approx. 0.055 sec.
*During silent shooting, approx. 0.105 sec.
*With flash, approx. 0.095 sec.
*During silent shooting with flash, approx. 0.145 sec. Time lag between simultaneous SW-1/SW-2 ON and start of exposure: Approx. 0.17 sec.
*During silent shooting, approx. 0.22 sec.
*With flash, approx. 0.215 sec.
* During silent shooting with flash, approx. 0.265 sec.
Type
Retractable, auto pop-up flash
Flash Metering System
E-TTL II auto flash
Guide Number
Approx. 11/36.1 (ISO 100, in meters/feet)
Recycling Time
Approx. 3 sec.
Flash Ready Indicator
Indicator
Flash Coverage
15mm lens angle of view (equivalent to approx. 24mm in 135mm format)
FE Lock
Provided
Flash Exposure Compensation
±3 stops in 1/3-or 1/2-stop increments
EOS Dedicated Speedlite
E-TTL II autoflash with all EX Series Speedlites
Zooming to Match Focal Length
TBD
Flash Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
FE Lock
Provided
External Flash Settings
The camera can set the following with Speedlite 600EX-RT, 600EX, 430EX II, 320EX, 270EX II, 90EX, ST-E3-RT, or MR-14EX:External flash control
*Flash firing, E-TTL II Flash metering, Flash mode, Wireless functions, Zoom, Sync setting, Flash exposure compensation, FEB and Clear settings. Flash Custom Function setting
*The actual setting options for 1 and 2 will differ depending on the Speedlite used.
PC Terminal
Provided (no polarity)
Drive Modes
Single, High-speed continuous, Low-speed continuous shooting, Silent single shooting, Silent continuous shooting, 10-sec self-timer/remote control, 2-sec. self-timer/remote control
Continuous Shooting Speed
High-speed: Maximum approx. 10.0 fps (Maximum approx. 9.5 fps with EOS iTR AF)
  *At 1/1000 sec. or faster shutter speed, and at the maximum aperture (varies depending on the lens)
Low-speed: Approx. 3 fps (default setting)
Silent continuous shooting: Maximum approx. 4.0 fps
Maximum Burst
JPEG Large/Fine: Approx. 130 shots (approx. 1090 shots)
RAW: Approx. 24 shots (approx. 31 shots)
RAW + JPEG Large / Fine: Approx. 18 shots (approx. 19 shots)

* Figures are based on Canon's testing standards (Aspect ratio: 3 x 2, ISO 100 and Standard Picture Style) and an 8 GB CF card.
* Figures in parentheses apply to an UDMA mode 7, CF card based on Canon's testing standards.
Shooting Modes
Still photo shooting and video shooting
Focusing
(1) AF operation with Dual Pixel CMOS AF, One-shot AF Face Detection plus Tracking AF FlexiZone - Multi* 31 zones
* AF at the touched zone FlexiZone - Single(2) TTL secondary image-forming, phase-difference detection with AF operation, One-shot AF Manual selection: Single point AF Manual selection: Zone AF Auto selection: 19-point AF* Automatically set in Basic Zone modes(3) Manual focus* Manual focusing by enlarging images by approx. 5 to 10 times
Metering Modes
Real-time evaluative metering with image sensor
Metering Range
Evaluative metering (315-zone)Partial metering (approx. 10% of Live View screen)Spot metering (approx. 2.6% of Live View screen)Center-weighted average metering
*Metering range: EV 0-20 (at 73°F/23°C and ISO 100)
*AE lock possible.
*The active metering timer can be changed.
Grid Display
9 sections24 sections9 sections + Diagonal Lines
Exposure Simulation
Possible
Silent Shooting
Provided (Mode 1 and Mode 2)
File Format
MOV
Movie: MPEG-4 AVC / H.264
Audio: Linear PCMMP4
Movie: MPEG-4 AVC / H.264
*Variable (averaged) bit rate Audio: AAC
File Size
Recording Sizes:
1920 x 1080 (Full HD), 1280 x 720 and 640 x 480
Frame Rates
MOV Format:
[1920 x 1080]: 59.94 fps / 29.97 fps / 24.00 fps / 23.98 fps
[1280 x 720]: 59.94 fps
[640 x 480]: 29.97 fps

MP4 Format:
[1920 x 1080]: 59.94 fps / 29.97 fps / 24.00 fps / 23.98 fps
[1280 x 720]: 59.94 fps / 29.97 fps
[640 x 480]: 29.97 fps
Continuous Shooting Time


* With MOV and MP4, if the recording time reaches 29 min. 59 sec., the movie shooting stops automatically.
* With MOV and MP4, movie shooting does not stop automatically even if the file size reaches 4 GB.
Focusing
Autofocus One-Shot AF Predictive AI Servo AF (AI Servo AF III)AI Focus AF
*Switches between One-Shot AF and AI SERVO AF automatically Manual focus
Range
EV 0 - 18
(With Dual Pixel CMOS AF detection, at 23°C/73°F, ISO 1000)
Exposure Control

ISO speed for still photos during movie shooting:
*1: ISO 100 – ISO 6400
*2: ISO 100 – ISO 16000
*3: Same as the ISO speed used for movie shooting.
Exposure Compensation
Up to ±3 stops in 1/3-stop increments

*For movies, even if exposure compensation has been set beyond ±3 stops, exposure compensation up to only ±3 stops will be applied.
Type
TFT color, liquid-crystal monitor
Monitor Size
3.0-inch
Pixels
Approx. 1.04 million dots
Coverage
Approx. 100%
Brightness Control
Auto: Brightness adjusted automatically by the light sensor (Darker/ Standard/Brighter)
Manual: 7
Coating
Clear View II LCD monitor
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean and Japanese)
On LCD Monitor
Electronic level indicates up to 360° roll and ±10° pitch in 1° increments
In Viewfinder
Horizontal: 7.5° left/right
Vertical: 4° top/bottom
Display Format
Highlight Alert
With single-image display (Info.) and single-image display, overexposed highlight areas will blink
Items
Pressing the button displays the Quick Control screen during viewfinder shooting, Live View shooting, movie shooting, and playback
Protection
Single image (select image)All images in folder All images in a card
Erase
Single image (playback and erase image)Select images to erase All images in a folder All images in a card
Compatible Printers
PictBridge-compatible printers
Printable Images
RAW and JPEG images complying to Design rule for Camera File System
* Movies cannot be printed.
DPOF
DPOF Print ordering provided
Compatible Images
Transferable Images:JPEG RAW Movies For RAW+JPEG images:
RAW only, JPEG only, or both RAW and JPEG can be selected for transfer

Image Transfer:All images Selected folder Selected images
Custom Functions
18 Custom Functions settable with the camera
Custom Controls
Functions can be assigned to the following Shutter button halfway pressing AF-ON button AE lock button Depth-of-field preview button Lens AF stop button Multi-function button SET button Main Dial Quick Control Dial Multi controller AF area selection lever
Camera User Settings
Current camera settings can be registered to C1, C2, and C3 on the Mode Dial (Automatic registration update is possible)
My Menu Registration
Up to six top-tier menu items and Custom Functions can be registered. Up to five My Menu tabs can be added.
USB Terminal
Super Speed USB (USB 3.0): for computer communication and direct printing
Video Out Terminal
Video OUT terminal: NTSC/PAL selectable mini-HDMI OUT Terminal
Extension System Terminal
For connecting WFT-E7 (Ver. 2) (Interface Cable IFC-40AB II and IFC-150AB II provided)
Gigabit-Ethernet
Not applicable
Battery
1 Battery Pack LP-E6N (or LP-E6)

With AC Adapter Kit ACK-E6, AC power is possible,
With Battery Grip BG-E16, two battery packs (LP-E6N or LP-E6) can be used. Or six AA-/LR6 batteries can be used
Battery Life

Battery Check
Automatic battery check when the power switch is turned ON.
Displayed in 6 levels.
*Battery level displayed on LCD panel and in viewfinder.
*Displayed in four levels with the battery grip using size-AA/LR6 batteries.
Power Saving
Power turns off after the set time (1, 2, 4, 8, 15, or 30 min.) of non-operation elapses
Date/Time Battery
Built-in secondary battery; when fully-charged, the date/time can be maintained for approx. three months
Start-up Time
Approx. 0.1 sec. (Based on CIPA testing standards)
Dimensions (W x H x D)
Approx. 5.85 (W) x 4.43 (H) x 3.08 (D) in.
Approx. 148.6 (W) x 112.4 (H) x 78.2 (D) mm
Weight
Based on CIPA standard: Approx. 32.10 oz. / Approx. 910 g
Body Only: Approx. 28.92 oz. / Approx. 820 g
Working Temperature Range
32-104°F/0-40°C
Working Humidity Range
85% or less
USB Tethered SDK Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Service Notice: Photo Culling App Version 1.1
Advisory Type
Date 06.01.21
Title Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Firmware Notice: EOS 7D Mark II: Firmware Version 1.1.3
Advisory Type
Date 11.20.19
Title Service Notice: Photo Culling App Version 2.0 for iOS
Advisory Type
Date 11.16.21

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