Canon Support for EOS-1D X Mark II | Canon U.S.A., Inc.

EOS-1D X Mark II


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PRODUCT INFO

Type
Digital, AF/AE single-lens reflex camera
Recording Media
CF Card (Type I; compatible with UDMA 7 CF cards) and CFast™ Card (CFast 2.0™ supported)
Image Format
Approx. 36 mm x 24mm (35 mm Full-frame)
Compatible Lenses
Canon EF Lenses (excluding EF-S and EF-M lenses)
Lens Mount
Canon EF Mount
Type
High-sensitivity, high-resolution, large single-plate full-frame CMOS sensor
Pixels
Approx. 20.2 megapixels
Total Pixels
Approx. 21.5 megapixels
Aspect Ratio
3:2 (Horizontal: Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Fixed position in front of the image sensor
Dust Deletion Feature
(1) Self Cleaning Sensor Unit
Self-cleaning can be done automatically when the power is turned on/off. During manual cleaning ([Clean now]), the data for light spot correction is also obtained.(2) Dust Delete Data acquisition and appending
The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images. The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots.(3) Manual cleaning
Recording Format
Design Rule for Camera File System 2.0 and EXIF 2.3
Image Format
Still Image: JPEG, RAW (14 bit Canon Original), M-RAW, S-RAW, RAW+JPEG, M-RAW+JPEG, S-RAW+JPEG

Video: MOV (4K Movie: Motion JPEG, Full HD Movie: MPEG4 AVC/H.264*; Audio: Linear PCM), MP4 (Movie: MPEG4 AVC/H.264*; Audio: AAC)
* Variable (averaged) bit rate
File Size
Large: Approx. 20.0 Megapixels (5472 x 3648)M1: Approx. 12.7 Megapixels (4368 x 2912)M2: Approx. 8.9 Megapixels (3648 x 2432)Small: Approx. 5.0 Megapixels (2736 x 1824)RAW: Approx. 20.0 Megapixels (5472 x 3648)M-RAW: Approx. 11.2 Megapixels (4104 x 2736)S-RAW: Approx. 5.0 Megapixels (2736 x 1824)Exact file sizes depend on the subject, ISO speed, Picture Style, etc.
Recording Functions
Standard Recorded to the selected card. Auto switch card When the current card becomes full, the camera switches to the other card automatically. Record separately The CF card and CFast™ card record the same image at a different image recording quality (L, M1, M2, S, RAW, M-RAW, S-RAW). Record to multiple Both the CF card and CFast™ card record the same image at the same image recording quality (Also applies to RAW+JPEG).
Backup Recording
N/A
File Numbering
The following three types of file numbers can be set:Continuous numbering. The numbering of captured images continues even after you replace the card. Auto reset When you replace the card, the numbering will be reset to start from 0001. If the new card already contains images, the numbering will continue from the last recorded image in the card. Manual reset Resets the file number to 0001, and creates a new folder automatically.
RAW + JPEG Simultaneous Recording
One of three types of RAW images and one of four types of JPEG images can be recorded together.
Color Space
sRGB, Adobe RGB
Picture Style
Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Defined 1-3*
* [Standard] is the default setting for [User Def. 1-3]
Settings
Auto (Ambience priority/White priority), Daylight, Shade, Cloudy*1, Tungsten Light, White Fluorescent Light, Flash, Custom (Custom WB) 1-5*2, Color Temperature, PC-1-5*3 (Personal WB)

*1 Also effective in twilight and sunset.
*2 [Select image on card], [Record and register WB] and [Edit WB name] can be used.
*3 Up to five white balance data settings set with EOS Utility.
Auto White Balance
Option between ambience priority and white priority settings
Color Temperature Compensation
Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels
*Corrected in reference to the current WB mode's color temperature.
Color Temperature Information Transmission
Provided
Type
Eye-level pentaprism
Coverage
Approx. 100% vertically and horizontally
Magnification
Approx. 0.76x (-1m-1 with 50mm lens at infinity) / 35.1° angle of view
Eye Point
Approx. 20mm (at -1m-1 from eyepiece lens center)
Dioptric Adjustment Correction
-3.0 to +1.0 m-1 (diopter)
Focusing Screen
Ec-C6 provided, can be changed to Ec-A, B or L
Mirror
Quick-return half mirror
Viewfinder Information
AF area selection mode AF point information Area AF frame Spot metering circle Electronic level (dedicated indicator)*Grid*Shooting mode*Metering mode*White balance*Drive mode*AF operation*Flicker detection*Warning symbol AF status indicator* Asterisked items can be displayed or not with [Show/hide in viewfinder].
Depth Of Field Preview
Provided
Type
TTL secondary image-forming phase-difference detection system with AF-dedicated CMOS sensor
AF Points
Max. 61 points (Cross-type AF points: Max. 41 points)
The number of AF points, cross-type AF points and dual cross-type AF points vary depending on the lens used.
Focusing Modes
Autofocus, One-Shot AF, Predictive Al Servo AF (Al Servo AF III+)Manual focus
AF Point Selection
Single-point Spot AF (Manual selection)Single-point AF (Manual selection)The checkmark cannot be removed from this option.AF point expansion (Manual selection, 4 points: Up, down, left and right)AF point expansion (Manual selection, surrounding 8 points)Zone AF (Manual zone selection)All AF points divided into nine focusing zones. Large Zone AF (Manual zone selection)All AF points divided into three focusing zones. AF point Auto selection AF
AF Function Registration/Switching
Customizable with Custom Controls
Selected AF Point Display
Superimposed display
Active AF Point Indicator
Displayed in viewfinder area Displayed outside viewfinder area
AF Assist Beam
When an external EOS-dedicated Speedlite is attached to the camera, the following options are available:Enable Disable Enable external flash only
Metering Modes
216-zone (18 x 12) metering with approx. 360,000-pixel RGB+IR metering sensor. The following metering modes selectable:Evaluative metering (linked to all AF points)Partial metering (center, approx. 6.2% of viewfinder)Spot metering (center, approx. 1.5% of viewfinder)Center spot metering AF point-linked spot metering (Custom Function)Linkable to all AF points. With automatic AF point selection, center spot metering will apply. Multi-spot metering Up to eight multi-spot meter readings can be taken. Center-weighted average metering The selectable metering modes can be restricted (Custom Function).
Metering Range
EV 0-20 (at 73°F/23°C, ISO 100, with evaluative metering)
Exposure Control Systems
Program AE (Shiftable)Shutter-priority AE (Safety shift possible)Aperture-priority AE (Safety shift possible)Manual exposure The metering mode can be specified. Bulb Three custom shooting modes
ISO Speed Range
Manual settings For [Highlight tone priority], the settable ISO speed range will be ISO 200–51200.
ISO speed safety shift possible with a Custom Function.
All the expanded ISO speeds, even for movies, are only “equivalent speeds.”Auto settings
*1 It depends on [Minimum] and [Maximum] of [Auto range].
*2 If overexposure will result with fill flash, the minimum ISO speed will be set to ISO 100 (except in the M and bulb modes).
*3 In the P mode, using bounce flash with an external Speedlite will have the ISO speed set automatically within ISO 400–1600 to suit the brightness.
Exposure Compensation
Manual: ±5 stops in 1/3- or 1/2-stop increments AEB: ±3 stops in 1/3- or 1/2-stop increments* Indicated up to ±3 stops on the LCD panel and in the viewfinder.
AE Lock
Auto AE lock In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved. Manual AE lock With AE lock button in P, Av, Tv and M modes. (AE lock is updated each time you press the button.)Enabled in all metering modes.
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlled
Shutter Speeds
1/8000 to 30 sec., bulb (Total shutter speed range. Available range varies by shooting mode.)X-sync at 1/250 sec. Shutter speed's control range can be set.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. delay, 2-sec. delay
EOS Dedicated Speedlite
E-TTL II autoflash with all EX Series Speedlites
Zooming to Match Focal Length
Provided
Flash Metering
E-TTL II autoflash
Flash Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
FE Lock
Provided
External Flash Settings
External flash control, Flash firing, E-TTL II Flash metering, Flash sync. Speed in Av mode, Flash mode, Radio wireless flash shooting, Optical wireless flash shooting, ZoomSync setting, Flash exposure compensation, FEB, Clear settings, Flash Custom Function setting
PC Terminal
Provided* No polarity.* Sync speed: Since the flash duration of studio flash units vary, set a sync speed within 1/125 sec. to 1/30 sec. and check if the flash sync works.* Both the accessory shoe (X-sync contact with maximum sync speed of 1/250 sec.) and the PC terminal can be used simultaneously for simultaneous flash firing.
Drive Modes
Single shooting High-speed continuous shooting Low-speed continuous shooting Silent single shooting Silent high-speed continuous shooting Silent low-speed continuous shooting
Continuous Shooting Speed
  1. Viewfinder shooting
    • High-speed: Maximum 14 shots/sec.
    • Low-speed: Maximum 13 shots/sec.
    • Silent high-speed: Maximum 5 shots/sec.
    • Silent low-speed: Maximum 4 shots/sec.
  2. Live View Shooting
    • High-speed: Maximum 16 shots/sec.
    • Low-speed: Maximum 13 shots/sec.
    • Silent high-speed: Maximum 5 shots/sec.
    • Silent low-speed: Maximum 4 shots/sec.
*Continuous shooting speed may vary depending on the shutter speed, the aperture, the lens being used, the battery charge and various camera settings.
Maximum Burst
The maximum burst during continuous shooting is as follows: With “Full”, continuous shooting is possible until the card becomes full.
Shooting Modes
Still photo and video recording
Focusing
Dual Pixel CMOS AF Dual Pixel CMOS AF is possible with all EF lenses. Manual focus Magnify the image by 5x or 10x and focus manually.
Metering Modes
Evaluative metering (linked to all AF points)Partial metering (approx. 6.5% of viewfinder)Spot metering (approx. 2.8% of viewfinder)Center-weighted average metering AE lock possible. The active metering timer can be changed.
Metering Range
EV 020 (at 73°F/23°C, ISO 100, with evaluative metering)
Grid Display
Off3x36x43x3+diag
Exposure Simulation
Same as with viewfinder shooting
Silent Shooting
Provided
File Format
MOV (4K Movie: Motion JPEG, Full HD Movie: MPEG4 AVC/H.264; Audio: Linear PCM), MP4 (Movie: MPEG4 AVC/H.264; Audio: AAC)
Internal monaural microphone
External stereo microphone jack available
File Size
4096 x 2160 (4K)
1920 x 1080 (Full HD)
Frame Rates
[4096 x 2160]: 59.94fps / 50.00fps / 29.97 fps/ 25.00fps / 24.00fps / 23.98fps
[1920 x 1080]: 119.9fps / 100.0fps / 59.94fps / 50.00fps / 29.97fps / 25.00fps / 24.00fps / 23.98fps
Continuous Shooting Time
MOV Format

MP4 Format
Focusing
Dual Pixel CMOS AF Manual focus* Magnify the image by 5x or 10x and focus manually (not possible during movie shooting).
Exposure Control
Exposure Compensation
Up to ±3 stops in 1/3- or 1/2-stop increments
* If AE Micro adjustment is performed, the settable exposure compensation amount will decrease by the amount of the AE Micro adjustment. For example, if you set the AE Micro adjustment to +1 stop, the exposure compensation amount will be limited to a maximum +2 stops on the positive side.
Type
TFT color, liquid-crystal monitor
Monitor Size
3.2-inches
Pixels
Approx. 1.62 million dots
Coverage
Approx. 100% vertically and horizontally
Viewing angle: Approx. 170° vertically and horizontally
Brightness Control
7 levels provided
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Japanese)
Display Format
Highlight Alert
On the single-image display, highlight areas without any image information will blink.
Protection
Erase protection can be applied or canceled for a single image, all images in a folder or all images in the card.
Erase
Erase a single image, selected images, all images in a folder, all images in a card or erase only unprotected images.
Compatible Printers
N/A (Direct printing not possible)
DPOF
Version 1.1 compatible
Compatible Images
JPEG images, RAW images and movies
RAW+JPEG images can be transferred JPEG only, RAW only or RAW+JPEG. If JPEG or RAW images are appended with a voice memo, the voice memo file will also be transferred.
Custom Functions
Total 34
Camera User Settings
Current camera settings can be registered to C1, C2 and C3 on the Mode Dial.
Automatic updating of the registered settings can be set to Enable or Diable.
My Menu Registration
Up to six top-tier menu options and Custom Function settings can be registered.
Up to five My Menu tabs can be added.
USB Terminal
SuperSpeed USB (USB 3.0)For computer communication Image transfer For Connect Station CS100 connection
Video Out Terminal
AV/OUT terminal not provided. HDMI mini OUT terminal is Type C (Resolution switches automatically) / CEC compatible. The correct video format of [NTSC] or [PAL], matching the connected TV, must be set or the video image will not appear.
Extension System Terminal
For connection to WFT-E8A and WFT-E6A
Battery
Battery Pack LP-E19 (or LP-E4N, LP-E4) x1With the AC Adapter + DC Coupler, AC power of possible.
Number of Shots
Approx. (Based on CIPA testing standards)
Battery Check
Automatic battery check when the power switch is turned ON.
Power Saving
Power turns off after the set time (1, 2, 4, 8, 15 or 30 min.) of non-operation elapses.
Date/Time Battery
Built-in secondary battery When fully charged, the date/time can be maintained for approx. one month. Recharge time: approx. 8 hr. To become capable to maintain the right date/time for one month after main battery power exhaustion.
Start-up Time
Approx. 0.1 sec. (Based on CIPA testing standards)* Excluding the recognition time for genuineness (genuine Canon battery) at the installation of the battery.* Start-up time becomes longer with a battery being used for the first time with the very camera.
Dimensions (W x H x D)
Approx. 6.22 x 6.60 x 3.25 in. / 158.0 x 167.6 x 82.6mm
Weight
Approx. 53.97 oz. / 1530g (Based on CIPA guidelines)
Approx. 47.27 oz. / 1340g (Body only, without battery, cards, body cap or eyecup)
Working Temperature Range
32-113°F/0-45°C
Working Humidity Range
85% or less
USB Tethered SDK Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Service Notice: EOS-1D X Mark II: image corruption with some SanDisk CFast cards
Advisory Type
Date 06.26.16
Title Service Notice: Photo Culling App Version 1.1
Advisory Type
Date 06.01.21
Title Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Firmware Notice: EOS-1D X Mark II: Firmware Version 1.1.7
Advisory Type
Date 09.11.19
Title Service Notice: EOS Utility
Advisory Type
Date 12.12.19
Title Service Notice: Photo Culling App Version 2.0 for iOS
Advisory Type
Date 11.16.21
Title Firmware Notice: EOS-1D X Mark II: Firmware Version 1.1.8
Advisory Type
Date 05.25.21

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