Canon Support for EOS 5D Mark IV | Canon U.S.A., Inc.

EOS 5D Mark IV


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Date 11.09.22
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Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
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Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
Digital, AF/AE single-lens reflex, camera
Recording Media
  1. CF card
    • Type I drive (Type II and Microdrive non-supported.)
    • UDMA Mode 7 supported.
    • CFast cards cannot be used.
  2. SD, SDHC and SDXC memory cards
    • UHS-I supported.
    • MultiMediaCards (MMC) cannot be used (results in error).
    • UHS-II not supported. If a UHS-II card is used, it may be slower than a UHS-I (depends on the card specifications).
Compatible Lenses
Canon EF Lenses (excluding EF-S and EF-M lenses)
Lens Mount
Canon EF Mount
Type
CMOS sensor (Compatible with Dual Pixel CMOS AF)
Pixels
Approx. 30.4 megapixels
Pixel Unit
Approx. 5.36 µm square
Total Pixels
Approx. 31.7 megapixels
Aspect Ratio
3:2 (Horizontal: Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Installed in front of the image sensor, non-detachable
Dust Deletion Feature
  1. Self Cleaning Sensor Unit
    • Removes dust adhering to the low-pass filter.
    • Self-cleaning can be done automatically when the power is turned on/ off.
    • After the cleaning is performed, the camera will automatically restart (Power OFF to ON).
    • When you use Multi Shot Noise Reduction, "Clean now" cannot be selected.
  2. Dust Delete Data acquisition and appending
    • The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
    • The dust coordinate data appended to the image is used by the EOS software DPP to automatically erase the dust spots.
  3. Manual cleaning
Recording Format
Complies with Design rule for Camera File System 2.0 and EXIF 2.3
Image Format
Still Image: JPEG, RAW (14 bit Canon Original)
Video: MOV (4K video: Motion JPEG; Full HD and HD Movie: MPEG4 AVC/H.264*; Audio: Linear PCM), MP4 (Movie: MPEG4 AVC/H.264*; Audio: AAC)
* Variable (averaged) bit rate.
File Size
3:2 Aspect Ratio
Large/RAW: Approx. 30.1 Megapixels (6720 x 4480)
mRAW: Approx. 16.9 Megapixels (5040 x 3360)
Medium: Approx. 13.3 Megapixels (4464 x 2976)
Small 1/sRAW: Approx. 7.5 Megapixels (3360 x 2240)
Small 2: Approx. 2.5 Megapixels (1920 x 1280)
Small 3: Approx. 0.35 Megapixels (720 x 480)

4:3 Aspect Ratio
Large/RAW: Approx. 26.7 Megapixels (5952 x 4480)*
mRAW: Approx. 15.1 Megapixels (4480 x 3360)
Medium: Approx. 11.8 Megapixels (3968 x 2976)
Small 1/sRAW: Approx. 6.7 Megapixels (2976 x 2240)*
Small 2: Approx. 2.2 Megapixels (1696 x 1280)*
Small 3: Approx. 0.31 Megapixels (640 x 480)

16:9 Aspect Ratio
Large/RAW: Approx. 25.4 Megapixels (6720 x 3776)*
mRAW: Approx. 14.3 Megapixels (5040 x 2836)*
Medium: Approx. 11.2 Megapixels (4464 x 2512)*
Small 1/sRAW: Approx. 6.3 Megapixels (3360 x 1888)*
Small 2: Approx. 2.1 Megapixels (1920 x 1080)
Small 3: Approx. 0.29 Megapixels (720 x 408)*

1:1 Aspect Ratio
Large/RAW: Approx. 20.1 Megapixels (4480 x 4480)
mRAW: Approx. 11.3 Megapixels (3360 x 3360)
Medium: Approx. 8.9 Megapixels (2976 x 2976)
Small 1/sRAW: Approx. 5.0 Megapixels (2240 x 2240)
Small 2: Approx. 1.6 Megapixels (1280 x 1280)
Small 3: Approx. 0.23 Megapixels (480 x 480)

Values for Recording Pixels are rounded off to the nearest 10,000th or 1,000th.
JPEG images are generated in the set aspect ratio.
RAW images are generated in [3:2], and the set aspect ratio is appended.
* Inexact proportion.
Recording Functions
  1. Standard
    • Select manually to record on either the CF card or SD card.
  2. Auto switch card
    • When the current card becomes full, the camera switches to the other card automatically.
  3. Record separately
    • The CF card and SD card record the same image at a different image recording quality (Large/Fine, Large/Normal, Medium/Fine, Medium/Normal, Small 1/Fine, Small 1/Normal, Small 2, Small 3, RAW, mRAW, sRAW).
  4. Record to multiple
    • Both the CF card and SD card record the same image at the same image recording quality (Also applies to RAW+JPEG, mRAW+JPEG, and sRAW+JPEG).
Backup Recording
N/A
File Numbering
The following three types of file numbers can be set:
  1. Continuous numbering
    • The numbering of captured images continues even after you replace the card.
  2. Auto reset
    • When you replace the card, the numbering will be reset to start from 0001. If the new card already contains images, the numbering will continue from the last recorded image in the card.
  3. Manual reset
    • Resets the file number to 0001, and creates a new folder automatically.
RAW + JPEG Simultaneous Recording
Possible
Color Space
sRGB, Adobe RGB
Picture Style
  1. Auto
  2. Standard
  3. Portrait
  4. Landscape
  5. Fine Detail
  6. Neutral
  7. Faithful
  8. Monochrome
  9. User Defined 1-3
    1. In Scene Intelligent Auto, [Auto] will be set automatically.
    2. [Standard] is the default setting for [User Def. 1-3].
Settings
Auto (Ambience priority/White priority), Daylight, Shade, Cloudy*, Tungsten Light, White Fluorescent Light, Flash, Custom (Custom WB), Color Temperature
* Effective also in twilight and sunset.
Auto White Balance
Option between ambience priority and white priority settings
Color Temperature Compensation
Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels


Corrected in reference to the current WB mode's color temperature.
Color Temperature Information Transmission
Provided
Type
Eye-level SLR (with fixed pentaprism)
Coverage
Approx. 100% vertically and horizontally (at approx. 21mm eyepoint)
Magnification
Approx. 0.71
Eye Point
Approx. 21mm (at -1m-1 from the eyepiece lens center)
Dioptric Adjustment Correction
Adjustable from approx. -3.0 to +1.0 m-1 (dpt)
Focusing Screen
Fixed
Mirror
Quick-return half mirror
Viewfinder Information
Displayed with transparent liquid crystal
  • AF point information
  • AF operation*
  • Area AF frame
  • Metering mode*
  • Spot metering circle
  • Image quality*
  • Electronic level (dedicated indicator)*
  • Digital Lens Optimizer*
  • Battery (remaining capacity)*
  • Dual Pixel RAW setting (shooting)*
  • Shooting mode*
  • Flicker detection*
  • White balance*
  • Warning symbol
  • Drive mode*
  • AF status indicator
You can select whether or not to display the asterisked items [Show/hide in viewfinder].
Depth Of Field Preview
Enabled with depth of field preview button
Type
TTL secondary image-forming phase-difference detection system with AF-dedicated sensor
Focusing Modes
  1. Autofocus
    1. One-Shot AF
    2. Predictive AI Servo AF (AI Servo AF III)
    3. AI Focus AF
      • Switches between One-Shot AF and AI Servo AF automatically.
  2. Manual focus
AF Point Selection
  1. Single-point Spot AF (Manual selection)
  2. Single-point AF (Manual selection)
    • The checkmark cannot be removed from this option.
  3. AF point expansion (Manual selection, 4 points: Up, down, left and right)
  4. AF point expansion (Manual selection, surrounding 8 points)
  5. Zone AF (Manual zone selection)
    • All AF points divided into nine focusing zones.
  6. Large Zone AF (Manual zone selection)
    • All AF points divided into three focusing zones.
  7. AF point Auto selection AF
Active AF Point Indicator
Displayed in viewfinder with transparent LCD and on LCD panel
AF Assist Beam
  1. Enable
  2. Disable
  3. IR AF assist beam only
Metering Modes
150,000-pixel RGB+IR metering sensor
  • 153,600 effective pixels (480 x 320)
EOS iSA System with 252 zone (18 x 14) metering
  1. Evaluative metering (linked to all AF points)
  2. Partial metering (center, approx. 6.1% of viewfinder)
  3. Spot metering (center, approx. 1.3% of viewfinder)
    • AF point-linked spot metering not provided.
  4. Center-weighted average metering
Metering Range
EV 0-20 (at 73°F / 23°C , ISO 100)
Exposure Control Systems
(1) Scene Intelligent Auto
(2) Program AE (shiftable)
(3) Shutter-priority AE (Safety shift possible)
(4) Aperture-priority AE (Safety shift possible)
(5) Manual exposure
(6) Bulb
(7) Custom shooting mode C1, C2, C3
Exposure Compensation
Manual: ±5 stops in 1/3 or 1/2-stop increments
AEB: ±3 stops in 1/3 or 1/2-stop increments
* Indicated up to ±3 stops on the LCD panel and in the viewfinder. To set exposure compensation exceeding ±3 stops, you can use Quick Control.

* Live View shooting, exposure compensation can be set up to ±3 stops.
AE Lock
(1) Auto AE lock
·In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved.
(2) Manual AE lock
·With AE lock button. (AE lock is updated each time you press the button.) Enabled in all metering modes.
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlled
Shutter Speeds
1/8000 to 30 sec., bulb (Total shutter speed range. Available range varies by shooting mode.)
X-sync at 1/200 sec.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. self-timer, 2-sec. self-timer
EOS Dedicated Speedlite
E-TTL II autoflash with all EX Series Speedlites
Zooming to Match Focal Length
Provided
Flash Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
FE Lock
Provided
External Flash Settings
  1. External flash control
    • Flash firing
    • E-TTL II Flash metering
    • Flash sync. speed in Av mode
    • Flash mode
    • Radio transmission wireless flash shooting
    • Optical transmission wireless flash shooting
    • Flash ratio control
    • Zoom
    • Sync setting
    • Flash exposure compensation
    • FEB
    • Clear settings
  2. Flash Custom Function setting
PC Terminal
Provided (no polarity)
Drive Modes
  1. Single shooting
  2. High-speed continuous shooting
  3. Low-speed continuous shooting
  4. Silent single shooting
  5. Silent continuous shooting
  6. 10-sec. self-timer/remote control
  7. 2-sec. self-timer/remote control
Continuous Shooting Speed
High-speed continuous shooting: Max. approx. 7.0 fps
  • With 1/500 sec. or faster shutter speed, maximum aperture (varies depending on the lens), with a fully-charged Battery Pack LP-E6N, and at room temperature (73°F/23°C).
  • The maximum continuous shooting speed will decrease under the following shooting conditions:
  • [Anti-flicker shoot.: Enable] results in maximum approx. 6.6 fps.
  • [Dual Pixel RAW: Enable] and RAW or RAW+JPEG image quality.
  • [Digital Lens Optimizer: Enable] will greatly decrease the continuous shooting speed.
  • The continuous shooting speed may become slower depending on the shutter speed, aperture, subject conditions, brightness, lens, flash use, temperature, battery type, remaining battery level, etc.
  • With the AF mode set to One-Shot AF and the Image Stabilizer turned off when using the following lenses: EF 300mm f/4 L IS USM, EF 28-135mm f/3.5-5.6 IS USM, EF 75-300mm f/4-5.6 IS USM, EF 100-400mm f/4.5-5.6L IS USM.
  • In AI Servo AF operation, the continuous shooting speed may become slower depending on the subject and the lens used.
  • If you use Battery Pack LP-E6 and shoot in low temperatures (battery temperature is low), the high-speed continuous shooting speed may become slower.
  • The continuous shooting speed may become slower if the remaining battery level is low or if you shoot under low-light conditions.
Low-speed continuous shooting: Max. approx. 3.0 fps
Silent continuous shooting: Max. approx. 3.0 fps
Shooting Modes
Still photo and video recording
Focusing
  1. Dual Pixel CMOS AF
    • Dual Pixel CMOS AF is possible with all EF lenses.
  2. Manual focus
    • Magnify the image by 5x or 10x and focus manually.
Metering Modes
  1. Evaluative metering 315-zone (21 x 15)
  2. Partial metering (approx. 6.3% of Live View screen)
  3. Spot metering (approx. 2.7% of Live View screen)
  4. Center-weighted average metering
    • AE lock possible. The active metering timer can be changed.
Metering Range
EV 0-20 (at 73°F/23°C, ISO 100)
Grid Display
  1. 3x3
  2. 6x4
  3. 3x3 + diagonals
Exposure Simulation
Possible
Silent Shooting
Provided (Mode 1 and 2)
File Format
MOV:
4K Video*: Motion JPEG
Full HD/HD Movie: MPEG-4 AVC/H.264Variable (averaged) bit rate Audio: Linear PCM

MP4:
Movie: MPEG-4 AVC/H.264Variable (averaged) bit rate Audio: AAC

*4K requires the following write speed requirements: CF UDMA7 (100MB/sec. or faster); SD UHS-I (90MB/sec. or higher)
File Size
Recording Sizes:
4096 x 2160 (4K)*, 1920 x 1080 (Full HD), 1280 x 720 (HD)

*4K requires the following write speed requirements: CF UDMA7 (100MB/sec. or faster); SD UHS-I (90MB/sec. or higher)
Frame Rates
MOV:
4096 x 2160 (4K)*: 30 fps (29.97 fps) / 24 fps / 23.98 fps
1920 x 1080 (Full HD): 60 fps (59.94 fps) / 30 fps (29.97 fps) / 24 fps / 23.98 fps
1280 x 720 (HD): 120 fps (119.9 fps)

MP4:
1920 x 1080 (Full HD): 60 fps (59.94 fps) / 30 fps (29.97 fps) / 24 fps / 23.98 fps

*4K requires the following write speed requirements: CF UDMA7 (100MB/sec. or faster); SD UHS-I (90MB/sec. or higher)
Canon Log
Available on Canon EOS 5D Mark IV Body with Canon Log or by upgrading the Canon EOS 5D Mark IV Body (non-Canon Log version)
Focusing
  1. Dual Pixel CMOS AF
  2. Manual focus
    • Magnify the image by approx. 5x or 10x and focus manually (not possible during movie shooting).
Exposure Compensation
Up to ±3 stops in 1/3-stop increments
Type
TFT color, liquid-crystal monitor
Monitor Size
3.2-inch (Screen aspect ratio of 3:2)
3.19 in./8.10cm diagonal (2.65 in./6.74cm width, 1.77 in./4.49cm height)
Pixels
Approx. 1.62 million dots
Coverage
Approx. 100%
Viewing angle: 170° vertically and horizontally
Brightness Control
Automatic Manually adjustable to one of seven brightness levels
Coating
Clear View LCD II Anti-smudge coating Anti-reflection coating
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Japanese)
On LCD Monitor
Electronic level indicates up to 360° roll and ±10° pitch in 1° increments. Precision has a margin of error of up to 1° for ±10°, and up to 3° for ±45°.
In Viewfinder
Electronic level indicates up to 7.5° roll left/right and ±4° pitch in 1° increments. Precision has a margin of error of up to 1° for ±10°, and up to 3° for ±45°.
Display Format
Single image display:
  • No information display
  • Basic information display
  • Detailed shooting information display
    Basic shooting information
    Lens/histogram information
    White balance information
    Picture Style information 1
    Picture Style information 2
    Color space/noise reduction information
    Lens aberration correction information 1
    Lens aberration correction information 2
    GPS information
    IPTC information (First for EOS)
Index display:
  • 4-image index
  • 9-image index
  • 36-image index
  • 100-image index
Highlight Alert
With single-image display (Info.) and single-image display, the white areas with no image data will blink.
Items
Pressing the Quick Control button displays the Quick Control screen during viewfinder shooting, Live View shooting, movie shooting and playback.
Protection
Erase protection can be applied or canceled for a single image (select image), all images in a folder or all images in the card.
Erase
Erase a single image (playback and erase image), selected images, all images in a folder or all images in a card.
Compatible Printers
Images can be sent via Wi-Fi® to a PictBridge-compatible (Wireless LAN) printer and printed.
Printable Images
  1. Individual images
  2. Specify images by folder
  3. Specify all images in card
    • RAW images and movies cannot be specified for printing.
DPOF
Compliant to DPOF Version 1.1
Compatible Images
  1. JPEG images
  2. RAW images
  3. Movies
Custom Functions
17 Custom Functions settable with the camera
Custom Controls
Functions can be assigned to the following buttons:
  • Shutter button halfway pressing
  • AF-ON button
  • AE lock button
  • Depth of field preview button
  • Lens AF stop button
  • Multi-function button
  • SET button
  • Main Dial
  • Quick Control Dial
  • Multi controller
  • AF area selection button
Camera User Settings
Current camera settings can be registered to C1, C2 and C3 on the Mode Dial.
My Menu Registration
  • Up to six top-tier menu options and Custom Functions can be registered.
  • Up to five My Menu tabs can be added.
    • My Menu tab overall operations
      • Adding a tab
      • Deleting tabs in a batch
      • Deleting all tab items
      • Setting the menu display
    • My Menu tab detailed operations
      • Selecting a registered item
      • Sorting registered items
      • Deleting selected registered items
      • Deleting registered items in a batch
      • Deleting tabs
      • Changing a tab name (16 ASCII characters)
USB Terminal
  • For computer communication
  • For WFT-E7 (Ver.2.0) connection
  • For Connect Station CS100 connection
Video Out Terminal
HDMI Type C (Resolution switches automatically), CEC compatible Images can be displayed through the HDMI output and on LCD monitor at the same time. Images will not be displayed unless [NTSC] or [PAL] is properly set according to the video system of the TV set.
Battery
Battery Pack LP-E6N (or LP-E6) x 1
  • With the AC Adapter + DC Coupler, AC power is possible.
  • When the Battery Grip BG-E20 is used, two battery packs (LP-E6N or LP-E6) can be installed.

Configuration Shooting Method Battery Temperature Possible Shots
Camera Body Only Viewfinder shooting LP-E6N At 73°F/23°C 900
At 32°F/0°C 850
Live View Shooting LP-E6N At 73°F/23°C 300
At 32°F/0°C 280
With Battery Grip
BG-E20
Viewfinder shooting LP-E6N x2 At 73°F/23°C 1800
At 32°F/0°C 1700
Live View Shooting LP-E6N x2 At 73°F/23°C 600
At 32°F/0°C 560
Battery Check
Automatic battery check when the power switch is turned ON. Displayed in 6 levels.
  • Battery level displayed on the LCD panel and in the viewfinder.
  • One of six levels displayed for LP-E6N and LP-E6. The display for other power sources is different.
Power Saving
Power turns off after the set time (1, 2, 4, 8, 15 or 30 min.) of non-operation elapses.
  • Even when you set the date, time or zone and 1, 2 or 4 min. is set, it will take 6 min. for auto power off to take effect.
Date/Time Battery
Built-in secondary battery
When fully-charged, the date/time can be maintained for approx. 3 months
  • Recharge time: approx. 8 hr.
    • The recharge time required to provide the above number of months with no battery pack installed.
Start-up Time
Approx. 0.1 sec
  • Based on CIPA testing standards
Dimensions (W x H x D)
Approx. 5.93 x 4.58 x 2.99 in. / 150.7 x 116.4 x 75.9mm
Weight
Approx. 31.39 oz. / 890g (Including battery, CF card and SD memory card)
Approx. 28.22 oz. / 800g (Body only; without battery, card, body cap and eyecup)
Working Temperature Range
32-104°F/0-40°C
Working Humidity Range


85% or less

USB Tethered SDK Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Voice Memo Upgrade Service

What is the Voice Memo Upgrade Service?

We have released a new upgrade service for the EOS 5D Mark IV. This upgrade enables you to record a voice memo to a captured image.

Please note:
Canon currently offers two feature upgrades for the EOS 5D Mark IV: Voice Memo and Canon Log. Only one feature may be installed at one time. In order to install the other feature, the first must be removed.

Pricing

Model Price*
EOS 5D mark IV $99.99

*Tax and shipping fees are NOT included
*All pricing is subject to change

 

Thank you,
Customer Support Operations
Canon U.S.A., Inc.
   
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON (toll free), 1-800-652-2666
For additional support options: usa.canon.com/support
Title Canon Support | Firmware Notice: EOS 5D Mark IV: Firmware Version 1.3.3
Advisory Type
Date 06.14.21
Title Canon Support | Service Notice: Photo Culling App Version 1.1
Advisory Type
Date 06.01.21
Title Canon Support | Firmware Notice: EOS 5D Mark IV: Firmware Version 1.3.0
Advisory Type
Date 10.18.20
Title Canon Support | Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Canon Support | Firmware Notice: EOS 5D Mark IV: Firmware Version 1.3.2 discontinued
Advisory Type
Date 06.02.21
Title Canon Support | Firmware Notice: EOS 5D Mark IV: Firmware Version 1.2.1
Advisory Type
Date 09.11.19
Title Canon Support | Firmware Notice: EOS 5D Mark IV: Firmware Version 1.3.1
Advisory Type
Date 02.07.21
Title Canon Support | Service Notice: Photo Culling App Version 2.0 for iOS
Advisory Type
Date 11.16.21

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