Canon Support for EOS 6D Mark II | Canon U.S.A., Inc.

EOS 6D Mark II


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Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
Digital AF/AE single-lens reflex camera
Recording Media
SD/SDHC/SDXC memory cards
  • SD speed class-compatible
  • UHS speed class-compatible
  • High-speed writing is supported when a UHS-I compatible SD card is used.
  • Compatible with Eye-Fi cards.
  • Multimedia cards (MMC) cannot be used (card error will be displayed).
Image Format
Approx. 35.9 x 24.0mm (Full-frame)
Compatible Lenses
Canon EF lenses (excluding EF-S and EF-M lenses)
Lens Mount
Canon EF mount
Type
CMOS sensor (supporting Dual Pixel CMOS AF)
Pixels
Approx. 26.2 megapixels
Pixel Unit
Approx. 5.67 µm square
Total Pixels
Approx. 27.1 megapixels
Aspect Ratio
3:2 (Horizontal: Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Installed in front of the image sensor, non-detachable
Dust Deletion Feature
  1. Self Cleaning Sensor Unit
    • Removes dust adhering to the low-pass filter.
    • Self-cleaning can be done automatically when the power is turned on or off (taking about 2 sec. as indicated on the screen) or manually (taking about 9 sec. as indicated on the screen).
    • After manually activated cleaning, the camera will automatically restart (Power OFF to ON).
    • When you use Multi Shot Noise Reduction, Clean now cannot be selected.
  2. Dust Delete Data acquisition and appending
    • The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
    • The dust coordinate data appended to the image is used by the provided software to automatically erase the dust spots.
  3. Manual cleaning (by hand)
Recording Format
Compliant to Design rule for Camera File system 2.0 and Exif 2.3
Image Format
JPEG, RAW (14-bit Canon original)
File Size
3:2 Aspect Ratio
Large: 6240 x 4160
Medium: 4160 x 2768*
Small 1: 3120 x 2080
Small 2: 2400 x 1600
RAW: 6240 x 4160
mRAW: 4680 x 3120
sRAW: 3120 x 2080

4:3 Aspect Ratio*
Large: 5536 x 4160
Medium: 3680 x 2768
Small 1: 2768 x 2080
Small 2: 2112 x 1600
RAW: 5536 x 4160
sRAW: 2768 x 2080

16:9 Aspect Ratio*
Large: 6240 x 3504
Medium: 4160 x 2336
Small 1: 3120 x 1752
Small 2: 2400 x 1344
RAW: 6240 x 3504
sRAW: 3120 x 1752

1:1 Aspect Ratio
Large: 4160 x 4160
Medium: 2768 x 2768
Small 1: 2080 x 2080
Small 2: 1600x 1600
RAW: 4160 x 4160
sRAW: 2080 x 2080
  • Values for Recording Pixels are rounded to the nearest 100,000.
  • JPEG images are generated in the set aspect ratio.
  • RAW images are generated in [3:2], and the set aspect ratio is appended.
* Indicate an inexact proportion.
File Numbering
File numbering can be set as follows:
  1. File numbering methods
    • Continuous numbering
      • The numbering of captured images continues even after you replace the card.
    • Auto reset
      • When you replace the card, the numbering will be reset to start from 0001. If the new SD card already contains images, the numbering will continue from the last recorded image in the card.
  2. Manual reset
    • Resets the file number to 0001, and creates a new folder automatically.
RAW + JPEG Simultaneous Recording
Possible
Color Space
sRGB/Adobe RGB
Picture Style
  1. Auto
  2. Standard
  3. Portrait
  4. Landscape
  5. Fine Detail
  6. Neutral
  7. Faithful
  8. Monochrome
  9. User Defined 1-3
    • In Basic Zone modes, Auto will be set.
    • [Auto] is the default setting for [User Def. 1-3].
Settings
  1. Auto (Ambience priority/White priority)
  2. Daylight
  3. Shade
  4. Cloudy*
  5. Tungsten light
  6. White fluorescent light
  7. Flash
  8. Custom (Custom WB)
  9. Color temperature
* Effective also in twilight and sunset.
Auto White Balance
Option between ambience priority and white priority settings
Color Temperature Compensation
Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels
Corrected in reference to the current WB mode's color temperature.
Type
Eye-level SLR (with fixed pentaprism)
Coverage
At approx. 21mm eyepoint

Aspect ratio 3:2 Approx. 98% vertically/horizontally
4:3 Approx. 98% vertically/horizontally
16:9 Approx. 96% vertically
Approx. 98% horizontally
1:1 Approx. 98% vertically
Approx. 97% horizontally
Magnification
Approx. 0.71x/33.3° (with 50mm lens at infinity, -1 m-1)
Eye Point
Approx. 21mm (at -1 m-1 from eyepiece lens center)
Dioptric Adjustment Correction
Adjustable from approx. -3.0 to +1.0 m-1 (dpt)
Focusing Screen
Fixed
Mirror
Quick-return all-surface half mirror
Viewfinder Information
Displayed with transparent liquid crystal
  1. AF point information
  2. Area AF frame
  3. Spot metering circle
  4. Electronic level (dedicated indicator)*
  5. Grid*
  6. Aspect ratio line
  7. Battery (remaining capacity)*
  8. Shooting mode*
  9. AF operation*
  10. Image quality (JPEG/RAW)*
  11. Drive mode*
  12. Metering mode*
  13. Flicker detection icon*
  14. Warning symbol
* You can select whether or not to display the asterisked items [Show/hide in viewfinder] or [Viewfinder display].
Depth Of Field Preview
Provided with depth of field preview button
Type
TTL secondary image-forming phase-difference detection system with AF-dedicated sensor
AF Points
Up to 45 points (cross-type AF points: max. 45)

AF Points and AF Patterns AF Points (max.)
Dual cross-type AF points supporting f/2.8 and f/5.6 1
Cross-type AF points supporting f/5.6 45
AF points supporting f/8 27
(cross-type AF point 9)
  • The number of AF points, cross-type AF points and dual cross-type AF points varies depending on the lens used.
AF Working Range
Conditions: One-Shot AF, at 73°F/23°C, ISO 100 (based on Canon's testing standards and environment)

AF Point Brightness
One center AF point focusing supporting f/2.8 EV -3 to 18
One center AF point focusing supporting f/5.6 EV -2 to 18
Peripheral AF points focusing supporting f/5.6 EV -0.5 to 18
Focusing Modes
  1. Autofocus
    1. One-Shot AF
    2. Predictive AI Servo AF (AI Servo AF II)
    3. AI Focus AF
      • Switches between One-Shot AF and AI Servo AF automatically.
  2. Manual focus
AF Point Selection
  1. Single-point Spot AF (Manual selection)
  2. Single-point AF (Manual selection)
    • The checkmark cannot be removed from this option.
  3. Zone AF (Manual selection of zone)
    • All the AF points are divided into nine focusing zones.
  4. Large Zone AF (Manual selection of zone)
    • All the AF points are divided into three focusing zones.
  5. Automatic selection AF (45 points)
AF Assist Beam
  1. Enable
  2. Disable
  3. IR AF assist beam external flash only
Metering Modes
7560-pixel RGB+IR metering sensor
63-zone (9 x 7) metering
  1. Evaluative metering (linked to all AF points)
  2. Partial metering (center, approx. 6.5% of viewfinder)
  3. Spot metering (center, approx. 3.2% of viewfinder)
  4. Center-weighted average metering
Metering Range
EV 1 - 20 (at 73°F/23°C, ISO 100)
Exposure Control Systems
  1. Creative Zone
    1. Program AE (shiftable)
    2. Shutter-priority AE
    3. Aperture-priority AE
    4. Manual exposure (including bulb)
  2. Basic Zone
    1. Scene Intelligent Auto (Program AE/ non-shiftable)
    2. Creative Auto
    3. Special Scene
      1. Portrait
      2. Group Photo
      3. Landscape
      4. Sports
      5. Kids
      6. Panning
      7. Close-up
      8. Food
      9. Candlelight
      10. Night Portrait
      11. Handheld Night Scene
      12. HDR Backlight Control
Exposure Compensation
Manual ±5 stops in 1/3- or 1/2-stop increments*
AEB ±3 stops in 1/3- or 1/2-stop increments
* For LCD panel and Live View shooting, exposure compensation can be set up to ±3 stops.
AE Lock
  1. Auto AE lock
    • In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved.
  2. Manual AE lock
    • In the P, Tv, Av and M modes, enabled with the AE lock button. (Press again to update.)
    • Enabled in all metering modes.
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlled
Shutter Speeds
1/4000 to 30 sec., bulb (Total shutter speed range. Available range varies by shooting mode.)
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. delay, 2-sec. delay, continuous shooting (after 10 sec., 2 to 10 shots)
Shutter Lag Time
  1. With SW-1 ON, time lag between SW-2 ON and start of exposure: approx. 0.060 sec.
  2. Time lag between simultaneous SW-1/SW-2 ON and start of exposure: approx. 0.250 sec.
    • Time lag with the aperture stopped down by 3 stops or less from the open aperture. Excludes AF operation time.
Flash Metering
E-TTL II autoflash (evaluative flash metering and average flash metering)
Flash Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
FE Lock
Provided
External Flash Settings
  1. External flash control
    • Flash firing, E-TTL II metering, Flash synchronization speed in Av mode, Flash mode, Radio transmission wireless functions, Optical wireless functions, Flash zoom, Shutter synchronization, Flash exposure compensation, Flash exposure bracketing and Clear settings.
  2. External flash Custom Function setting
    • The setting options for both (1) and (2) will differ depending on the Speedlite used.
Drive Modes and Continuous Shooting Speed during Viewfinder Shooting
  1. Single shooting
  2. High-speed continuous shooting
    • Max. approx. 6.5 shots/sec.
    • Maximum continuous shooting speed with 1/500 sec. or faster shutter speed, maximum aperture (varies depending on the lens), Anti-flicker shooting set to Disable, with a fully-charged Battery Pack LP-E6N and at room temperature (73°F/23°C).
    • With the AF mode set to One-Shot AF and the Image Stabilizer turned off when using the following lenses: EF 300mm f/4L IS USM, EF 28-135mm f/3.5-5.6 IS USM, EF 75-300mm f/4-5.6 IS USM, EF 100-400mm f/4.5-5.6L IS USM.
    • For anti-flicker shooting: max. approx. 5.6 shots/sec.
  3. Low-speed continuous shooting
    • Max. approx. 3.0 shots/sec.
    • In the Panning mode, the maximum speed is approx. 4.3 shots/sec.
  4. Silent single shooting
  5. Silent continuous shooting
    • Max. approx. 3.0 shots/sec.
  6. Self-timer: 10 sec./remote control
  7. Self-timer: 2 sec./remote control
  8. Self-timer: Continuous shooting (after 10 sec., 2 to 10 shots)
Shooting Modes
Still photo shooting and video shooting
Focusing
  1. Dual Pixel CMOS AF
    • Dual Pixel CMOS AF is possible with all EF lenses.
    • Contrast AF is not provided.
  2. Manual focus
    • Magnifying the image by 5x or 10x for manual focus possible.
Metering Modes
Real-time metering with image sensor
  • AE lock possible. The metering timer can be changed.
  1. Evaluative metering (315-zone)
  2. Partial metering (center, approx. 6.3% of Live View screen)
  3. Spot metering (center, approx. 2.7% of Live View screen)
  4. Center-weighted average metering
Metering Range
EV 0-20 (at 73°F/23°C, ISO 100, evaluative metering)
Grid Display
  1. Off
  2. 3x3
  3. 6x4
  4. 3x3+diag
Exposure Simulation
Provided
Silent Shooting
Provided (Mode 1 and 2)
File Format
MP4
Video: MPEG-4 AVC / H.264
  • Variable (averaged) bit rate
Audio: AAC
MOV
Motion JPEG (4K 29.97, time-lapse movies only)
ALL-I (FHD 29.97, time-lapse movies only)
Continuous Shooting Time
  • If the recording time reaches 29 min. 59 sec., the movie shooting stops automatically.
  • Movie shooting does not stop automatically even if the file size reaches 4GB. (When an SDXC card is formatted in exFAT, a movie will be recorded in a single movie file even if it exceeds 4GB.)
Focusing
  1. Dual Pixel CMOS AF
    • Dual Pixel CMOS AF is possible with all EF lenses.
    • Contrast AF is not provided.
  2. Manual focus
    • Magnifying the image by 5x or 10x for manual focus possible.
Range
Full range (0-255)
Exposure Control
*1 ISO 200–25600 will be set if Highlight tone priority is set to Enable.
*2 The maximum limit for ISO Auto can be set to ISO 6400, ISO 12800, H1 (ISO 51200) or H2 (102400).
*3 According to the settings for [Range for ISO Auto], Maximum limit and Minimum limit.
*4 Maximum limit settable within the range of ISO 400–25600 for ISO Auto in Time-lapse movies.
Exposure Compensation
±3 stops in 1/3- or 1/2-stop increments
Type
TFT color, liquid-crystal monitor
Monitor Size
3.0-inch (screen aspect ratio of 3:2)
Approx. 3.03 in./7.70cm diagonal (approx. 2.51 in./6.37cm width, approx. 1.67 in/4.25cm height)
Pixels
Approx. 1.04 million dots
Coverage
Approx. 100% vertically
Approx. 100% horizontally
(with aspect ratio of 3:2/JPEG Large/Fine)
Excluding when distortion correction is applied.
Brightness Control
Adjustable to one of seven brightness levels
Coating
Clear View LCD II
  • Anti-smudge coating applied.
  • Anti-reflection coating not applied.
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Japanese)
Display Format
  1. Single-image display
    • No information display
    • Basic information display
    • Detailed shooting information display
      • Basic shooting information
      • Lens information and RGB histogram
      • White balance
      • Picture Style and sharpness
      • Contrast, color saturation and color tone
      • Color space and noise reduction
      • Lens aberration correction
      • GPS information
  2. Index display
    • 4-image
    • 9-image
    • 36-image
    • 100-image
Highlight Alert
Overexposed highlight areas with no image data will blink.
Histogram
Brightness and RGB
Items
Pressing the Quick Control button displays the Quick Control screen during viewfinder shooting, Live View shooting, movie shooting and playback.

After selecting an item, you can select contents by operating the Main Dial.
Protection
  1. Single image (select image)
  2. Select range
  3. All images in a folder
  4. All images on card
  5. All found images (only during image search)
Erase
Except protected images
  1. Select image to erase
  2. Select range
  3. All images in a folder
  4. All images on card
  5. All found images (only during image search)
Compatible Printers
Images can be sent via Wi-Fi® to a PictBridge-compatible (Wireless LAN) printer and printed.
DPOF
Compliant to DPOF Version 1.1
Standards Compliance
IEEE 802.11b/g/n
Transmission Method
DS-SS modulation (IEEE 802.11b)
OFDM modulation (IEEE 802.11g/n)
Transmission Range
Approx. 15 m/49.2 ft.
*When communicating with a smartphone
*With no obstructions between the transmitting and receiving antennas and no radio interference
Transition Frequency (Central Frequency)
Frequency: 2412 to 2462 MHz
Channels: 1 to 11 channels
Connection Method
Camera Access Point Mode and Infrastructure mode
Security
Authentication method: Open system, Shared key, WPA/WPA2-PSK
Encryption: WEP, TKIP, AES
Communication with a Smartphone
Images can be viewed, controlled, and received using a smartphone.
Remote control of the camera using a smartphone is possible.
Images can be sent to a smartphone.
Transfer Images Between Cameras
Transferring one image, transferring selected images, transferring resized images
Connect to Connect Station
Images can be sent to and saved on Connect Station.
Remote Operation Using EOS Utility
Remote control functions and image viewing functions of EOS Utility can be used wirelessly.
Print from Wi-Fi® Printers
Images can be sent to a Wi-Fi® printer.
Send Images to a Web Service
Images in the camera or links to images can be sent to registered Web services.
Standards Compliance
NFC Forum Type 3/4 Tag compliant (dynamic)
Standards Compliance
Bluetooth® Specification Version 4.1 compliant (Bluetooth® low energy technology)
Transmission Method
GFSK modulation
Compatible
GPS satellites (USA), GLONASS satellites (Russia), Quasi-Zenith Satellite System
Satellites
(QZSS) MICHIBIKI (Japan)
GPS Signal Reception Modes
Mode 1, Mode 2
Geotag Information Appended to Image
Latitude, Longitude, Elevation, Coordinated Universal Time (UTC), Satellite signal acquisition status
Position Update Interval
1 sec., 5 sec., 10 sec., 15 sec., 30 sec., 1 min., 2 min., 5 min.
Time Setting
GPS time data set to camera
Log Data
One file per day, NMEA format
*Change in time zone creates another file.
*The log data saved in internal memory can be transferred to a card or downloaded to a computer as a log file.
Log Data Deletion
Possible
Custom Functions
28 Custom Functions settable with the camera
Custom Controls
  • Shutter button (halfway pressing)
  • AF-ON button
  • AE lock button
  • Depth of field preview button
  • Lens AF stop button
  • SET button
  • Main Dial
  • Quick Control Dial
  • Multi controller
My Menu Registration
  • Up to six items from the menu items and the top-tier items of Custom Functions can be registered to each tab.
  • Up to five My Menu tabs can be added.

My Menu tab overall operations
  • Adding a tab
  • Deleting tabs in a batch
  • Deleting all tab items
  • Setting the menu display
My Menu tab detailed operations
  • Selecting a registered item
  • Sorting registered items
  • Deleting selected registered items
  • Deleting registered items in a batch
  • Deleting tabs
  • Changing a tab name (16 ASCII characters)
USB Terminal
Hi-Speed USB (USB 2.0)
  • For PC communication
  • For Connect Station connection
Video Out Terminal
Type C (Resolution switches automatically)
  • Video is not displayed unless the video system is correctly set for the connected TV set, [NTSC] or [PAL].
Extension System Terminal
3.5mm diameter stereo mini jack
  • Directional Stereo Microphone DM-E1 or commercially available external microphone connectable.
Battery
Battery Pack LP-E6N (or LP-E6) x 1
  • With the AC Adapter + DC Coupler, AC power drive is possible.
  • When the Battery Grip BG-E21 is used, two battery packs (LP-E6N or LP-E6) can be installed.
Battery Life
Mode Shooting Method Battery Temperature Possible Shots (Approx.)
Camera body only Viewfinder shooting LP-E6N At 73°F/23°C 1200
At 32°F/0°C 1100
Live View shooting LP-E6N At 73°F/23°C 380
At 32°F/0°C 340
With Battery Grip
BG-E21
Viewfinder shooting LP-E6N x 2 At 73°F/23°C 2400
At 32°F/0°C 2200
Live View shooting LP-E6N x 2 At 73°F/23°C 760
At 32°F/0°C 680
Battery Check
Automatic battery check when the power switch is turned ON. Displayed in 6 levels.
  • Battery level can be checked on the LCD panel and in the viewfinder.
  • 6 level indicator displayed in use with LP-E6N and LP-E6 and the display for other power sources will differ.
Power Saving
Power automatically turns off after the set time (1, 2, 4, 8 or 15 min.) of non-operation elapses.
Date/Time Battery
Built-in secondary battery
When fully-charged, the date/time can be maintained for approx. 3 months
  • Recharge time: approx. 8 hrs.
    • To become capable to maintain the right date/time for 3 months after main battery power depletion.
Start-up Time
Approx. 0.2 sec. (based on CIPA testing standards)
Dimensions (W x H x D)
Approx. 5.67 x 4.35 x 2.94 in. (144.0 x 110.5 x 74.8mm)
  • CIPA compliant.
Weight
Approx. 765g / 26.98 oz. (including battery and card)
Approx. 685g / 24.16 oz. (body only)
Working Temperature Range
32-104°F/0-40°C
Working Humidity Range
85% or less
USB Tethered SDK Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

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Date 06.01.21
Title Canon Support | Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
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Title Canon Support | Firmware Notice: EOS 6D Mark II: Firmware Version 1.1.1
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Date 02.07.21
Title Canon Support | Service Notice: Photo Culling App Version 2.0 for iOS
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Date 11.16.21
Title Canon Support | Firmware Notice: EOS 6D Mark II: Firmware Version 1.0.5
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Date 11.20.19
Title Canon Support | Firmware Notice: EOS 6D Mark II: Firmware Version 1.1.0
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Date 10.18.20

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