Canon Support for EOS M | Canon U.S.A., Inc.

EOS M


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SETUP & TROUBLESHOOTING

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PRODUCT INFO

Type
CMOS Sensor
Pixels
Effective pixels: Approx. 18.0 megapixels
Pixel Unit
4.3 µm square
Total Pixels
Total pixels: Approx. 18.50 megapixels
Aspect Ratio
3:2 (Horizontal : Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Fixed position in front of the CMOS sensor
Dust Deletion Feature
(1) Self Cleaning Sensor Unit
- Removes dust adhering to the low-pass filter.
- Self-cleaning executed automatically (taking approx. 2 sec.) when power is turned on or off. Manual execution also possible (taking approx. 5 sec.).
(2) Dust Delete Data acquisition and appending
- The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
- The dust coordinate data appended to the image is used by the provided software to automatically erase the dust spots.
Recording Format
Complies with Design rule for Camera File system 2.0 and Exif 2.30
File Size
(1)Large: Approx. 17.90 Megapixels (5,184 x 3,456)
(2)Medium: Approx. 8.00 Megapixels (3,456 x 2,304)
(3)Small 1: Approx. 4.50 Megapixels (2,592 x 1,728)
(4)Small 2: Approx. 2.50 Megapixels (1920 x 1280)
(5)Small 3: Approx. 350,000 Pixels (720 x 480)
(6)RAW: Approx. 17.90 Megapixels (5,184 x 3,456)
Backup Recording
N/A
File Numbering
The following three types of file numbering method can be set:
(1) Continuous numbering
* The numbering of captured images will continue even after you replace the camera's card.
(2) Auto reset
* When you replace the camera's card, the numbering will be reset to start from 0001. If the new card already contains images, the numbering will continue from the last recorded image in the card.
(3) Manual reset
* Resets the file number to 0001, and creates a new folder automatically.
RAW + JPEG Simultaneous Recording
RAW and JPEG Large images are recorded simultaneously
Color Space
sRGB, Adobe RGB
Picture Style
Auto, Standard, Portrait, Landscape, Neutral, Faithful, Monochrome, User Defined 1-3
Settings
Auto (Approx. 3,000° - 7,000°K), Daylight (Approx. 5,200°K), Shade (Approx. 7,000°K), Cloudy, Twilight and Sunset (Approx. 6,000°K), Tungsten Light (Approx. 3,200°K), White Fluorescent Light (Approx. 4,000°K), Flash, Custom (Custom White Balance: Approx. 2,000° - 10,000°K)
Auto White Balance
Auto white balance with the image sensor
Color Temperature Compensation
White balance correction:Blue/amber bias: ±9 levels Magenta/green bias: ±9 levels* Correction based on the current WB mode's color temperature.
Color Temperature Information Transmission
Provided
Type
No Viewfinder.
Type
TTL-CT-SIR AF-dedicated CMOS sensor
AF Points
31 points (maximum)
AF Working Range
EV 1 to 18 (at 73°F/23°C, ISO 100)
Focusing Modes
With Canon EF-M Lenses:
(1) Autofocus
- One-Shot AF or Servo AF
(2) Manual focus (MF)
(3) AF + MF (manual focus after One-Shot AF)
AF Point Selection
(1) Manual selection
(2) Auto selection
* Automatically set in Basic Zone modes.
Selected AF Point Display
Provided
AF Assist Beam
Provided
Effective range: Approx. 8.2 ft./ 2.5m. at center
* With an EOS-dedicated Speedlite attached, the Speedlite's AF-assist beam is emitted instead.
* Compatible with assist beam (intermittent firing) of 320EX flash.
Metering Modes
Real-time evaluative metering with image sensor
Evaluative metering, partial metering (center: approx. 11%), spot metering (center: approx. 2.8%), center-weighted average metering
* AE lock possible. The active metering time can be changed.
Metering Range
EV 1.0 - EV 20.0 (at 73°F/23°C, EF-M 22mm f/2 STM, ISO 100)
Exposure Control Systems
Creative Zone
(1) Program AE (shiftable)
(2) Shutter-priority AE
(3) Aperture-priority AE
(4) Manual exposure (including bulb)Basic zone
(1) Creative Auto
(2) Portrait
(3) Landscape
(4) Close-up
(5) Sports
(6) Night Portrait
(7) Handheld Night Scene mode
(8) HDR Backlight Control mode
ISO Speed Range
For Video:
Manual Setting range of ISO 100-6400, expandable to ISO 12800
For Stills:
1.Manual setting range of ISO 100-12800, expansion to ISO 25600
2.Auto, ISO 100-6400 (in whole-stop increments)
- In Creative Zone modes, the maximum ISO speed (ISO 400, 800, 1600, 3200, or 6400) for ISO Auto can be set.
- With C.Fn-6-1 (Highlight tone priority), ISO 200 or higher will be set.
*1: Fixed at ISO 400 for Bulb exposures.
*2: Depends on the maximum ISO speed that has been set.
*3: If fill-flash will result in overexposure, the lowest ISO 100 is set.
*4: When using bounce flash with an external Speedlite in a Basic Zone mode or P mode, the ISO speed is set automatically within 400–1600 (or the maximum limit).
Exposure Compensation
Manual: ±3 stops in 1/3- or 1/2-stop increments
AEB : ±2 stops in 1/3- or 1/2-stop increments
* Manual exposure compensation and AEB can be set in combination.
* AEB is set in the following sequence: Standard exposure, decreased exposure, and increased exposure.
* If AEB is used with the self-timer, the three bracketed shots will be taken in succession after the 10-sec. or 2-sec. delay.
AE Lock
(1) Auto AE lock
* In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved.
(2) Manual AE lock
* In the P, Tv, Av, and M modes, enabled with the AE lock button. (Press again to update.)
* Enabled in all metering modes.
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlled
Shutter Speeds
1/4000 to 1/60 sec., X-sync at 1/200 sec. (Scene Intelligent Auto)
1/4000 to 30 sec., bulb, X-sync at 1/200 sec. (Total shutter speed range. Available range varies by shooting mode.)
* Settable in 1/3- or 1/2-stop increments.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. or 2-sec. delay
Shutter Lag Time
(1) During SW-1 ON, time lag between SW-2 ON and start of exposure: Approx. 0.05 sec.
(2) Time lag between simultaneous SW-1/SW-2 ON and start of exposure: Approx. 0.2 sec.
* Time lag with the aperture stopped down by 3 stops or less. Excludes AF operation time.
Type
Not available*
*For flash photography, Speedlite flashes are required for the EOS M Digital Camera.
Flash Metering
E-TTL II autoflash (evaluative flash metering and average flash metering), FE Lock
Flash Exposure Compensation
±2 stops in 1/3-stop or 1/2-stop increments
FE Lock
Provided
PC Terminal
Not Provided
Drive Modes
Single, Continuous, 10-sec. self-timer/Remote control, 2-sec. self-timer, Continuous shooting after 10-sec. self-timer (2 to 10 shots)
Continuous Shooting Speed
With One-Shot AF or MF: Approx. 4.3 fps*
*With Servo AF during continuous shooting, there are limitations depending on AF operation and the attached lenses.
With One-Shot AF or MF: Approx. 4.3 fps∗
∗With Servo AF during continuous shooting, there are limitations depending on AF operation and the attached lenses.∗1AF frame is fixed in frame chosen by [Face Detect + Tracking] and [FlexiZone - Multi] at the time of continuous shooting mode, and AF is carried out for the chosen AF frame.
Maximum Burst
Based on 8GB memory Card*1:
JPEG Large/Fine: Approx. 15 Shots
RAW: Approx. 6 Shots
RAW+JPEG Large/Fine: 3 Shots
Based on UHS-I 8GB memory card*2:
JPEG Large/Fine: Approx. 17 Shots
RAW: Approx. 6 Shots
RAW + JPEG Large/Fine: 3 Shots
*1 Figures are based on Canon's testing standards (ISO 100 and "Standard" Picture style)
*2 Figures are based on Canon's testing standards (ISO 100 and "Standard" Picture style)
Shooting Modes
Photo shooting and video shooting
Focusing
(1) Autofocus
- Face Detection + Tracking AF
- FlexiZone - Multi (31 zones, AF at the touched Zone)
- FlexiZone - Single
Metering Modes
Evaluative metering, partial metering, spot metering, center-weighted average metering
Metering Range
EV 1 - EV 20 (At 73°F/23°C, EF-M 22mm f/2 STM, ISO 100)
Grid Display
Provided (Two-type grid displays)
Exposure Simulation
Provided
Silent Shooting
Not provided
File Format
MOV (Image data: H.264; audio: Linear PCM (Stereo))
File Size
Recording Size:
[Full HD]
1920 x 1080: 330 MB/min.
[HD]
1280 x 720: 330 MB/min.
[SD]
640 x 480: 82.5 MB/min.
Frame Rates
1920 x 1080 (Full HD): 30p (29.97) / 24p (23.976) / 25p
1280 x 720 (HD): 60p (59.94) / 50p
640 x 480 (SD): 30p (29.97) / 25p
Continuous Shooting Time
Based on 8GB Memory card
[1920 x 1080]
30 fps: Approx. 22 min.
25 fps: Approx. 22 min.
24 fps: Approx. 22 min.[1280 x 720]
60 fps: 22 min.
50 fps: 22 min.[640 x 480]
30 fps: 1 hr. 32 min.
25 fps: 1 hr. 32 min.
Based on 16GB Memory card
[1920 x 1080]
30 fps: Approx. 44 min.
25 fps: Approx. 44 min.
24 fps: Approx. 44 min.[1280 x 720]
60 fps: 44 min.
50 fps: 44 min.[640 x 480]
30 fps: 3 hr. 4 min.
25 fps: 3 hr. 4 min.
Focusing
1. Face Detection + Tracking AF
2. FlexiZone - Multi
3. FlexiZone - Single
Range
For Videos:
Auto ISO range: ISO 100-6400
Manual ISO range: ISO 100-6400 (expandable to 12800 in H mode)
*If highlight tone priority is set, automatically set within ISO 200 or higher.
Exposure Control
(1) Movie autoexposure mode
* Shutter speed 1/30 - 1/4000 sec. (Signal accumulation time), aperture, and ISO speed automatically set.
(2) Movie manual exposure mode
* Shutter speed (signal accumulation time), aperture, and ISO speed (auto/manual) manually set. The shutter speed (signal accumulation time) is limited to 1/4000 sec. at the maximum and to 1/30 sec. at the minimum for 24/25/30 fps or 1/60 sec. or higher for 50/60 fps.
Exposure Compensation
Provided (±3 stops in 1/3-stop increments)
* For video, exposure compensation will not be applied beyond ±3 stops even if the exposure compensation has been set beyond ±3 stops.
Type
TFT color, liquid-crystal monitor with Touch Panel LCD (capacitive type)
Monitor Size
3.0 in. (Screen aspect ratio of 3:2)
Pixels
Approx. 1,040,000 dots
Coverage
Viewing Angle: 170° (vertically and horizontally)
Brightness Control
Adjustable to one of 7 levels
Coating
Anti-smudge coating
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Japanese)
Display Format
(1) Single image display
- Single image, basic information, detailed information, histogram display
(2) Index display
4-image index and 9-image index.
(3) Jump display (Image jump w/ Main Dial)
1/10/100 images, shooting date, by folder, videos, stills, ratings
Highlight Alert
On the detailed information and histogram displays, highlight areas with no image data will blink.
Items
When you press the Quick Control function button under the following conditions, you can set the functions below:
*The settable functions depend on the shooting mode(1)During still photo shooting:
AF operation, AF method, image-recording quality, Creative filters, white balance, Picture Style, Auto Lighting Optimizer, and metering mode.(2)During movie shooting:
AF method, image-recording quality (stills), movie-recording size, video snapshot, white balance, Picture Style, and Auto Lighting Optimizer.
Protection
Erase protection can be applied/canceled for a single image, all images in a folder, or all images in the card.
Erase
Erase single image, erase selected images, erase all images on folder, erase all images in a card, or erase only unprotected images.
Compatible Printers
PictBridge-compatible printers
Printable Images
JPEG images complying to Design rule for Camera File System RAW images printable. Video cannot be printed.
DPOF
DPOF print ordering provided (Complies to DPOF Version 1.1)
* If both Standard and Index are set, only Standard will take effect for printing.
Compatible Images
Not Provided
Custom Functions
Seven Custom Functions with 19 settings settable with the camera
Custom Controls
Not Provided
My Menu Registration
Up to six top-tier menu options and Custom Function settings can be registered
USB Terminal
For personal computer communication and direct printing (USB 2.0 Hi-Speed)
Video Out Terminal
(1) Video OUT terminal: NTSC/PAL selectable
(2) mini-HDMI OUT terminal
Extension System Terminal
Not Provided
Battery
One Battery Pack LP-E12
* With the AC Adapter Kit ACK-E12, AC power is possible.
Battery Life
1) Camera Battery Pack LP-E12
Battery Check
Automatic battery level check when power is turned ON.
Battery level indicated in one of four levels on LCD monitor.
Power Saving
Power turns off after the set time of non-operation elapses
* [Auto power off] settable to 30 sec., 1 min., 2 min., 4 min., 8 min., 15 min. or disable
Date/Time Battery
Built-in secondary battery. When fully-charged, the date/time can be maintained for about three months.
Start-up Time
Approx. 1.6 sec. with EF-M 18-55mm f/3.5-5.6 IS STM* (Based on CIPA standards)
*The times are different according to the attached lens.
Dimensions (W x H x D)
Approx. 4.28 x 2.62 x 1.27 in./ 108.6 x 66.5 x 32.3mm
Weight
Approx. 9.2 oz. / 262g (body only)
Approx. 10.5 oz. / 298g (According to CIPA Standards)
Working Temperature Range
32-104°F/0-40°C
Working Humidity Range
85% or less
All data are based on Canon's Standard Test Method. Subject to change without notice.
If a problem occurs with a non-Canon lens attached to the camera, consult the lens maker.
Canon, DIGIC and EOS Rebel are registered trademarks of Canon Inc. in the United States and may also be registered trademarks or trademarks in other countries. Microsoft, Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple, Inc., registered in the United States and other countries. HDMI, the HDMI logo and High-Definition Multimedia Interface are registered trademarks or trademarks of HDMI Licensing, LLC in the United States and/or other countries. All other products and brand names are registered trademarks, trademarks or service marks of their respective owners in the United States and/or other countries.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

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