Canon Support for EOS M3 | Canon U.S.A., Inc.

EOS M3

Get started with these quick links.

DOWNLOADS

Language
Download Type
Our software & drivers for your product are specific to your operations system. We've detected your operating system as {{os}}. If you need software or drivers for a different operating system make sure to select the correct operating system & version with the dropdowns below. Not all our software & drivers are compatible with all operating systems and versions.
of
There are no results for the OS Version you selected.
image icon
Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
image icon
Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
image icon
image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at https://www.usa.canon.com/support/sdk. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Type
CMOS sensor (supporting Hybrid CMOS AF III)
Pixels
Effective pixels: Approx. 24.2 Megapixels
Total pixels: Approx. 24.7 Megapixels
Pixel Unit
3.72 m square
Aspect Ratio
3:2 (Horizontal: Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Fixed position in front of the image sensor
Dust Deletion Feature
Self Cleaning Sensor Unit
* Removes dust adhering to the low-pass filter.
* Self-cleaning executed automatically (taking approx. 1 sec.) when power is turned on or off. Manual execution also possible (taking approx. 6 sec.).Acquiring and appending Dust Delete Data: Unavailable Manual cleaning: Unavailable
* Cleaning is possible when the lens is detached
Recording Format
Design Rule for Camera File System 2.0, Exif 2.3 compliant
File Size
L (Large): Approx. 24.0 megapixels (6000x4000)
M (Medium): Approx. 12.4 megapixels (4320x2880)
S1 (Small 1): Approx. 5.5 megapixels (2880x1920)
S2 (Small 2): Approx. 3.5 megapixels (2304x1536)
S3 (Small 3): Approx. 350,000 pixels (720x480)
RAW: Approx. 24.0 megapixels (6000x4000)
Backup Recording
N/A
File Numbering
The following two types of file numbers can be set:
(1) Continuous numbering
* The number consecutive to the file number of the image shot last with a particular memory card is applied to the first image shot after that memory card is reinserted.
(2) Auto reset
* When you replace the camera's card, the numbering will be reset to start from 0001. If the new card already contains images, the numbering will continue from the last recorded image in the card.
RAW + JPEG Simultaneous Recording
Yes
Color Space
sRGB
Picture Style
Auto, Standard, Portrait, Landscape, Neutral, Faithful, Monochrome, User Def. 1-3
* In P, Tv, Av, M, C, and Movie Mode on the mode dial, you can select or set the Picture Style.
* For other shooting modes, [Auto] or [Standard] is automatically set depending on the shooting mode.
* Default setting for [User Def. 1-3] is [Auto].
Settings
(1)Auto (AWB): Ambience priority
(2)Daylight
(3)Shade
(4)Cloudy, twilight, sunset
(5)Tungsten light
(6)White fluorescent light
(7)Flash*
(8)Custom (MWB)
* Set automatically according to the flash used. Changes automatically based on the color temperature during flash when using an EX-series Speedlite that is equipped with the color temperature information transmission function.
Auto White Balance
Auto white balance with the image sensor
Color Temperature Compensation
White balance correction:
Blue/amber bias: ±9 levels Magenta/green bias: ±9 levels
* Correction based on the current WB mode's color temperature.
Color Temperature Information Transmission
Provided
Viewfinder Information
Attachment
EVF-DC1 connects to the hot shoe (communication is performed through the use of a dedicated terminal attached to the shoe).

Display Control
(1) Menu operation (Set-up MENU 1)

Switch between Auto / Manual

* When set to Auto, switches to the viewfinder display as the face gets closer to the EVF-DC1

* Only displayed in menu when EVF-DC1 is attached.

(2) Button operation

Pressing display-switch button on EVF-DC1 allows you to switch between the LCD monitor / viewfinder displays.
Type
Hybrid CMOS AF III method (1-point AF, Face+Tracking priority AF)
AF Points
49 points (Maximum)
AF Working Range
EV 2-18 (at 73°F/23°C, ISO 100)
Focusing Modes
(1) Autofocus
One-Shot AFServo AF(2) Manual focus
(3) AF+MF (Manual focus after One-Shot AF: when shooting still images during movie recording)
AF Point Selection
(1) Automatic selection (Face+Tracking)
(2) Manual selection (1-point AF)
Selected AF Point Display
Indicated on LCD monitor
AF Assist Beam
AF-assist LED lamp
Effective range: Approx. 3m (9.8 ft.) at the center
* The AF-assist beam of an external flash is fired only when an EX-series Speedlite with LED light is used.
Metering Modes
Real-time metering using the image sensor
(1) Evaluative metering (384 zones)
(2) Partial metering (approx. 10%)
(3) Spot metering (approx. 2%)
(4) Center Weighted Avg.
Metering Range
EV 1-20 (at room temperature, ISO 100)
Exposure Control Systems
Creative Zone Program AE (shiftable)Shutter-priority AE Aperture-priority AE Manual exposure (including bulb)Custom
Basic Zone Scene Intelligent Auto (Program AE, non-shiftable)Hybrid Auto Creative Assist SCN Portrait Landscape Close-up Sports Handheld Night Scene Food Creative Filters High Dynamic Range Fish-eye Effect Art Bold Effect Water Painting Effect Miniature Effect Toy Camera Effect Soft Focus Grainy B/W Movie Shooting Mode Movie Auto Exposure Movie Manual Exposure
ISO Speed Range
For Video:
(1) Manual ISO Range: Full HD: ISO 100-3200, expansion to 6400HD and VGA: ISO 100-6400, expansion to 12800(2) Auto ISO Range: Full HD: ISO 100-3200HD and VGA: ISO 100-6400* ISO is 200 or higher when Highlight tone priority is set, and expansion is not possible.

For Stills:
(1) Manual Setting Range: ISO 100-12800, expansion to ISO 25600 equivalent
(2) Auto Setting Range: ISO 100-12800†
† Default setting is ISO 6400.
* Maximum ISO speed (ISO 400/800/1600/3200/6400/12800) can be configured when mode dial is set to P, Tv, Av, M, C, or Movie mode.
* ISO speeds above 200 are available when Highlight tone priority is enabled.
Exposure Compensation
(1) Manual: ±3 stops in 1/3-stop increments
(2) AEB: ±2 stops in 1/3-stop increments
* Manual exposure compensation and AEB can be set in combination.
* AEB is set in the following sequence: Standard exposure, decreased exposure, and increased exposure.
AE Lock
(1) Auto AE lock In One-Shot AF mode with evaluative metering, AE is locked when focus is achieved.(2) Manual AE lock Activated with the AE lock button in shooting modes P, Tv, Av, M, and C. When you press the button again, AE lock is canceled. Available in all metering modes. Cannot be locked in M mode when shutter speed is set to Bulb or when ISO is fixed.
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically controlled

* Electronic 1st curtain and mechanical 2nd curtain (Hybrid Single Blade Shutter)
Shutter Speeds
1/4000 sec. to 30 sec., bulb, X-sync at 1/200 sec. (total range of all shooting modes)
* 1/3-stop increments
Highest flash-sync shutter speed: 1/200 sec.
Shutter Release
Soft-touch electromagnetic release
Self Timer
Off, 2 sec. delay, 10 sec. delay, Remote Control
Shutter Lag Time
Starting with half press of shutter button, time lag between full press and start of exposure: Approx. 0.07 sec.
* Measured according to CIPA guidelines
* Widest aperture, when EF-M18-55mm f/3.5-5.6 IS STM lens is used
* Under conditions where the flash does not fire automatically
Type
Folding manual flash pop-up
Guide Number
Approx. 5m (at ISO 100)
Flash Coverage
Up to approx. 18mm focal length (35mm film size conversion: Approx. 29mm)
Flash Exposure Compensation
±2 stops in 1/3-stop increments
* Internal/external flash exposure compensation available from camera side.
Flash Metering
E-TTL II autoflash (evaluative flash metering and average flash metering), FE lock
Flash Exposure Compensation
±2 stops in 1/3-stop increments
FE Lock
Provided
External Flash Settings
The following settings are possible with an EX-series Speedlite:Flash firing E-TTL II metering Red-eye reduction External flash function settings Flash mode Wireless functions
* Wireless flash shooting is possible with radio transmission Zoom Shutter synchronization Number of flashes Flash frequency Flash exposure compensation Flash output level FEB Flash custom function settings Clear settings
PC Terminal
Not provided
Drive Modes
Single shooting, Continuous shooting
Continuous Shooting Speed
(1) One-Shot AF (all lenses): Max. approx. 4.2 fps
(2) Servo AF (with EF-M18-55mm f/3.5-5.6 IS STM): Max. approx. 2.4 fps (max. wide angle)

* Measured at initial settings, shutter speed 1/500 sec. or higher.
* Continuous shooting speed may be decreased by shutter speed, aperture value, subject conditions, brightness, type of lens, flash use, battery charge, etc.
* During Servo AF, continuous shooting speed may be further decreased by subject conditions and the lens being used.
* Shooting stops automatically with the 1000th shot.
Maximum Burst

* Image file size, number of possible shots, and maximum burst during continuous shooting are measured based on Canon's testing standards (3:2 aspect ratio, ISO 100, and Standard Picture Style), using a UHS-I compatible, 16 GB memory card that meets Canon's testing standards. These values vary depending on the shooting conditions.
Shooting Modes
Still photo and video recording
Focusing
(1) AF (Auto)
(2) MF
(3) AF+MF (Manual focus after One-Shot AF: when shooting still images during movie recording)
Metering Modes
(1) Evaluative metering (384 zones)
(2) Partial metering (approx. 10%)
(3) Spot metering (approx. 2%)
(4) Center Weighted Avg.
Metering Range
EV 1-20 (at room temperature, ISO 100)
Grid Display
Provided
Exposure Simulation
Provided
Silent Shooting
Not provided
File Format
MP4
Video: MPEG-4 AVC / H.264
* Variable (averaged) bit rate
Audio: MPEG-4 AAC-LC
* Meta information is embedded in the MP4 file (no separate THM file)
File Size
Recording Sizes:
1920 x 1080 (Full HD), 1280 x 720 (HD) and 640 x 480 (VGA)
Frame Rates
[1920 x 1080]: 29.97 fps / 23.976 fps
[1280 x 720]: 59.94 fps
[640 x 480]: 29.97 fps
Continuous Shooting Time

† Recording bit rate of movie images only, sound data not included.
* If the recording time reaches 29 min. 59 sec., the movie shooting will stop automatically.
Focusing
(1) AF (Auto)
(2) MF
(3) AF+MF (Manual focus after One-Shot AF: when shooting still images during movie recording)
Range
Auto ISO Range:
(1) Full HD: ISO 100-3200
(2) HD and VGA: ISO 100-6400

Manual ISO Range:
(1) Full HD: ISO 100 to 3200, expansion to H: 6400
(2) HD and VGA: ISO 100 to ISO 6400, expansion to H: 12800
* ISO is 200 or higher when Highlight tone priority is set, and expansion is not possible.
Exposure Control
(1) Movie auto exposure mode
* Shutter speed (signal accumulation time), aperture, and ISO speed are set automatically. The shutter speed (signal accumulation time) is limited to maximum 1/4000 sec. and to minimum 1/30 sec. for 24/25/30 fps or 1/60 sec. or higher for 50/60 fps.

(2) Movie manual exposure mode
* Shutter speed (signal accumulation time), aperture, and ISO speed (auto/ manual) set manually. The shutter speed (signal accumulation time) is limited to maximum 1/4000 sec. and to minimum 1/30 sec. for 24/25/30 fps or 1/60 sec. or higher for 50/60 fps.

(3) Miniature effect movie mode
* Shutter speed (signal accumulation time) 1/30 to 1/4000 sec., aperture, and ISO speed are set automatically.

(4) Movie recording in still image mode
* Shutter speed (signal accumulation time), aperture, and ISO speed are set automatically. The shutter speed (signal accumulation time) is limited to maximum 1/4000 sec. and to minimum 1/30 sec. for 24/25/30 fps or 1/60 sec. or higher for 50/60 fps.
Exposure Compensation
Provided (±3 stops in 1/3-stop increments)
Type
TFT color, liquid-crystal monitor
Monitor Size
Wide 3.0-type (Screen aspect ratio of 3:2)
Diagonal 7.5cm (Horizontal: 6.2cm, Vertical: 4.2cm)
Pixels
Approx. 1.04 million dots
Coverage
Approx. 170° both vertically and horizontally
Brightness Control
Adjustable to one of five brightness levels
Coating
Vari-angle Touch Screen
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Japanese)
Display Format
(1) Single-image display

Single-image display, Basic information display, Detailed information display 1, Detailed information display 2 (Lens info, RGB histogram display), Detailed information display 3 (Picture style info), Detailed information display 4 (Noise reduction info), Detailed information display 5 (various correction data info)

* Switch display by pressing the INFO. button.
* Configure whether to display Basic information display and Detailed information displays 1-5 in [Playback information display] in the playback menu. (Some shooting modes have limitations on the info that is displayed. Settings info is displayed for images shot in Creative Assist.)

(2) Index display

6-image, 12-image, 42-image, and 110-image index display

(3) Jump images (image jump by using the front dial)

By 10 images / by 100 images / by date / by rating
Highlight Alert
On detailed information displays 1-5. Highlight areas with no image data will blink.
Histogram
Brightness / RGB
Items
When you press the Quick Control function button under the following conditions, you can set the functions below:

(1) During still photo shooting:

Shutter speed (C, M, Tv only), aperture value (C, M, Av only), ISO speed, AEB, flash exposure compensation, flash firing, Picture Style, white balance, WB Correction, Auto Lightning Optimizer, Custom Controls, metering mode, Drive Mode, self-timer/remote control, movie rec. size, image quality

* For Custom mode, functions available for configuration depend on the registered shooting mode.

(2) During movie shooting:

Movie Mode, shutter speed**, aperture value**, ISO speed**, sound recording, Picture Style, white balance, WB Correction, Auto Lightning Optimizer, Custom Controls, Wind Filter, attenuator, self-timer/remote control, movie rec. size, image quality

** Available only in Movie Manual Exposure mode.
Protection
Select / Select Range / Protect All Images* / Unprotect All Images*
* Changes to [Protect/Unprotect All Images in Search] when filtering images.
Erase
1 image (Erase button)
Select / Select Range / Select All Images*
* Changes to [Select All Images in Search] when filtering images.
Compatible Printers
PictBridge-compatible printers
Printable Images
JPEG images complying with the Design rule for Camera File system
* RAW images are printable (display JPEG images are printed, but only RAW images shot with EC374)
* Movie printing is possible.
DPOF
DPOF print ordering provided (Complies to DPOF Version 1.1)
Compatible Images
Not provided
Custom Functions
6 functions with 15 settings can be performed on the camera.
Custom Controls
Not Provided
Camera User Settings
Functions can be assigned to the following controls (set in Custom Functions):Shutter button (half press) / AE lock Front dial / Control dial M-Fn button Erase button Movie button
My Menu Registration
Up to six top-tier menu options and Custom Function settings can be registered
USB Terminal
For communications with a computer and PictBridge (Hi-Speed USB compliant)
Video Out Terminal
HDMI mini OUT terminal (Type C), not CEC compatible
* Analog output is not available.
Extension System Terminal
3.5mm diameter stereo mini-jack
Battery
One Battery Pack LP-E17
AC power can be supplied with the AC Adapter Kit ACK-E17
Battery Life
* Based on CIPA testing standards. With EF-M 18-55mm f/3.5-5.6 IS STM.
Battery Check
Automatic battery level check when power is turned ON.
The battery level icon with three stages is displayed on the LCD monitor, and the [Charge the battery] message is displayed if battery runs out of charge.
* Battery authentication is performed after battery is replaced and power is turned ON.
Power Saving
(1) Auto Power Down
On/Off
(2) Display Off (only functions in Shooting mode)
10/20/30 sec., 1/2/3 min.
(3) Eco Mode (effective only in shooting mode)
On/Off
Date/Time Battery
MS614 Equivalent, Secondary Coin-Cell Lithium Battery
Charging time: Approx. 4 hours (Charged from the main battery)
Battery life*: Approx. three weeks, starting with full charge when main battery is removed.
* Period during which camera retains sufficient power to back up camera data
Start-up Time
Approx. 1.6 sec. when EF-M18-55mm f/3.5-5.6 IS STM is attached (based on CIPA testing standards).
* The time varies slightly depending on the attached lens.
Dimensions (W x H x D)
Approx. 4.4 x 2.7 x 1.7 in. (110.9 x 68.0 x 44.4mm)
* Complies with CIPA guidelines.
Weight
Approx. 12.9 oz. / 366g (Complies with CIPA guidelines (Body + battery pack + SD card))
Approx. 11.3 oz./ 319g (Body only)
Working Humidity Range
32-104°F/0-40°C
* Not equipped with temperature warning function
Working Temperature Range
85% or less

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Canon Support | Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Canon Support | Firmware Notice: EOS M3: Firmware Version 1.2.1
Advisory Type
Date 02.12.20
Title Canon Support | Firmware Notice: EOS M3: Firmware Version 1.2.0
Advisory Type
Date 02.27.17

SUPPLIES & ACCESSORIES

ADDITIONAL SUPPORT

image icon
How-To Videos
Get to know your product. Troubleshoot and learn to use your product with video tutorials.
image icon
Canon Community
Join our community to ask questions, share knowledge, and connect with others.
image icon
Knowledge Base
Find answers and perform your own troubleshooting with the knowledge base.

CONTACT US

Still need some help?  In order to get more personalized and faster support, we recommend registering your product in your Canon Account

GET SUPPORT
Need help with your product? Let us help you find what you need.
Product Support
NEED IT FIRST
Sign up for up-to-the-minute Canon News, Sales and Deals.
LEARN WITH CANON
Discover great new ways to enjoy your products with exclusive articles, training and events.
Learn more