Canon Support for EOS M5 | Canon U.S.A., Inc.

EOS M5


Get started with these quick links.


DOWNLOADS

Language
Type
Our software & drivers for your product are specific to your operations system. We've detected your operating system as {{os}}. If you need software or drivers for a different operating system make sure to select the correct operating system & version with the dropdowns below. Not all our software & drivers are compatible with all operating systems and versions.
of
There are no results for the OS Version you selected.
image icon
Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
image icon
Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
image icon
image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
CMOS sensor
Pixels
Effective pixels: Approx. 24.2 Megapixels
Total pixels: Approx. 25.8 Mega pixels Pixels may decrease due to image processing.
Pixel Unit
Square pixel approx. 3.72 µm
Aspect Ratio
3:2
Dust Deletion Feature
Auto / Manual
Recording Format
EXIF 2.3 (DCF2.0)
File Size
3:2 Aspect Ratio
Large: 6000 x 4000
Medium: 3984 x 2656
Small 1: 2976 x 1984
Small 2: 2400 x 1600

16:9 Aspect Ratio
Large: 6000 x 3368
Medium: 3984 x 2240
Small 1: 2976 x 1680
Small 2: 2400 x 1344

4:3 Aspect Ratio
Large: 5328 x 4000
Medium: 3552 x 2664
Small 1: 2656 x 1992
Small 2: 2112 x 1600

1:1 Aspect Ratio
Large: 4000 x 4000
Medium: 2656 x 2656
Small 1: 1984 x 1984
Small 2: 1600 x 1600
File Numbering
Continuous, Auto Reset
RAW + JPEG Simultaneous Recording
Yes
Picture Style
Auto, Standard, Portrait, Landscape, Fine Detail, Neutral, Faithful, Monochrome, User Def. 1-3
Settings
Auto Day Light Shade Cloudy Light bulb White fluorescent light Flash Color temperature Custom
Type
Built-in electronic color viewfinder with 0.39-type screen size and approx. 2.36 million dots
Depth Of Field Preview
Provided
Type
Dual Pixel CMOS AF (Face+Tracking AF, 1-point AF)
AF Points
49 points (Maximum)
AF Working Range
EV -1-18 (at room temperature, ISO 100, when using EF-M 22mm f/2 STM)
Focusing Modes
Auto focus One-Shot AF Servo AF Manual focus AF+MF (Manual focus after One-Shot AF: when shooting still images during movie recording)
AF Assist Beam
Built-in LED lamp
Metering Modes
Real-time metering using the image sensor Evaluative Partial metering Center-weighted evaluative metering Spot
Metering Range
EV 1-20 (at room temperature, ISO 100)
Exposure Control Systems
Program AE Shutter-priority AE Aperture-priority AEManual exposure
ISO Speed Range
ISO Auto Range (AUTO mode): ISO 100-6400
Max. ISO Speed (P mode): ISO 25600
Max. Speed Limit Setting in ISO AUTO: ISO 25600
Exposure Compensation
Manual: ±3 stops in 1/3-stop increments AE Bracketing: ±2 stops in 1/3-stop increments
AE Bracketing can be used together with manual compensation.
AE Lock
Manual / Auto
Type
Electronic control only
Shutter Speeds
1/4000 sec. to 30 sec. in Auto mode
Highest flash-sync shutter speed: 1/200 sec.
Self Timer
Approx. 1.0 sec.
Type
Manual pop-up flash
Guide Number
Gno. approx. 5 (ISO 100/m)
Flash Coverage
Covers approx. 15mm focal length (35mm film size conversion: approx. 24mm)
Flash Exposure Compensation
±2 stops in 1/3-stop increments
Flash Metering
E-TTL II autoflash
Flash Exposure Compensation
±2 stops in 1/3-stop increments
FE Lock
Provided
External Flash Settings
Flash functions settable with the camera
Drive Modes
Single shooting, Continuous shooting (High-speed continuous shooting, low-speed continuous shooting)
Continuous Shooting Speed
Continuous Shooting Speed (Approx.)JPEG


* Under Servo AF, may further decrease depending on the subject conditions and lens used.


Continuous Shooting Speed (Approx.)RAW


Continuous shooting speed may become slower due to the following factors: Tv value/Av value/Subject conditions/Lighting conditions/Lens type/Use of flash/Battery Level.


File Format
MP4
Video: MPEG-4 AVC / H.264
Audio: MPEG-4 AAC-LC (stereo)
File Size
Recording Sizes:
1920 x 1080 (Full HD), 1280 x 720 (HD) and 640 x 480 (VGA)
Frame Rates
[1920 x 1080]: 59.94 fps / 29.97 fps / 23.976
[1280 x 720]: 59.94 fps
[640 x 480]: 29.97 fps
Continuous Shooting Time
Continuous Shooting Time Based on 16GB Memory Card
† Recording bit rate of movie images only, sound data not included.
* Limit on movie recording: continuous shooting is possible until the memory card becomes full or the recording length for one movie reaches approx. 29 minutes 59 seconds.
Exposure Compensation
Provided (±3 stops in 1/3-stop increments)
Type
TFT color, liquid-crystal monitor
Monitor Size
3.2 type
Pixels
Approx. 1.62 million dots
Brightness Control
Adjustable to one of five brightness levels
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukraine, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Japanese)
Display Format
Single-image display1 shot + information display Simple information Detailed information Histogram Lens information Picture Style Noise reduction Correction data Index display Image rotate
Highlight Alert
Provided
Compatible Printers
PictBridge-compatible printers
Printable Images
JPEG, RAW*, MP4 and MOV files are printable.
* Prints JPEG images used for display, which are taken on the same model.
DPOF
DPOF print ordering provided (Complies to DPOF Version 1.1)
Custom Functions
6 functions with 15 settings can be performed on the camera.
Custom Controls
Not Provided
Camera User Settings
Functions can be assigned to the following controls (set in Custom Functions):Shutter button Main dial Quick control dial Cross button (up, down, left, right)Control dial M-Fn button Movie button Touch pad AF button
USB Terminal
Micro USB
Video Out Terminal
HDMI OUT Terminal Type D
HDMI output while recording available
Battery
LP-E17
Battery Life
Number of Still Image Shots (CIPA compliant)
Monitor On: Approx. 295 shots
Electronic Color Viewfinder On: Approx. 295 shots

Number of Still Image Shots (Eco Mode On)
Monitor On: Approx. 420 shots

Movie Recording Time (CIPA compliant)
Monitor On: Approx. 85 min.
Electronic Color Viewfinder On: Approx. 90 min.
Dimensions (W x H x D)
Approx. 4.6 x 3.5 x 2.4 in. (115.6 x 89.2 x 60.6mm)CIPA compliant.
Weight
Approx. 13.4 oz. / 380.0g (Body only)
Approx. 15.1 oz. / 427.0g (Including battery pack, memory card)CIPA compliant.
Working Temperature Range
90% or less

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Canon Support | Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Firmware Notice: PowerShot SX720HS: Firmware Version 1.0.1.0
Advisory Type
Date 02.12.20
Title Firmware Notice: PowerShot SX70 HS: Firmware Version 1.1.1
Advisory Type
Date 05.08.17

ADDITIONAL SUPPORT

image icon
How-To Videos
Get to know your product. Troubleshoot and learn to use your product with video tutorials.
image icon
Canon Community
Join our community to ask questions, share knowledge, and connect with others.
image icon
Knowledge Base
Find answers and perform your own troubleshooting with the knowledge base.

CONTACT US

Still need some help?  In order to get more personalized and faster support, we recommend registering your product in your Canon Account

GET SUPPORT
Need help with your product? Let us help you find what you need.
Product Support
NEED IT FIRST
Sign up for up-to-the-minute Canon News, Sales and Deals.
LEARN WITH CANON
Discover great new ways to enjoy your products with exclusive articles, training and events.
Learn more