Canon Support for EOS M50 Mark II | Canon U.S.A., Inc.

EOS M50 Mark II


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Date 11.09.22
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Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at DeveloperCommunity.usa.canon.com. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

Our Knowledge Base with curated Q&As will point you in the right direction to troubleshoot your error code yourself. Be sure to search the error code you are struggling with along with your product model number in our Knowledge Base.

PRODUCT INFO

Type
Digital single-lens non-reflex AF/AE camera with built-in flash
Image Processor
DIGIC 8
Recording Media
SD/SDHC/SDXC memory cards
  • UHS-I compatible
Compatible Lenses
Canon EF-M lens group
  • Using mount adapter EF-EOS M: Canon EF or EF-S lenses.
  • RF mount lenses cannot be used.
Lens Mount
Canon EF-M mount
Type
CMOS sensor (supporting Dual Pixel CMOS AF)
Effective pixels
Approx. 24.1 megapixels
Total Pixels
Approx. 25.8 megapixels
Aspect Ratio
3:2 (Horizontal:Vertical)
Screen Size
Approx. 22.3 x 14.9mm (APS-C)
File Format
Design rule for Camera File system 2.0, Exif 2.31 compliant, Supports time difference information
Data Type RAW (Canon .CR3, 14-bit); C-RAW (Canon .CR3) and JPEG (8-bit) (12-bit A/D conversion for RAW images in continuous shooting mode)
Recording Pixels

Large: Approx. 24.00 Megapixels
Medium: Approx. 10.60 Megapixels Small 1: Approx. 5.90 Megapixels
Small 2: Approx. 3.80 Megapixels RAW / C-RAW: Approx. 24.00 Megapixels

3:2 Aspect Ratio
Large: Approx. 24 MP (6000 x 4000) Medium: Approx. 10.6 MP (3984 x 2656)
Small 1: Approx. 5.9 MP (2976 x 1984) Small 2: Approx. 3.8 MP (2400 x 1600)
RAW / C-RAW: Approx. 24 MP (6000 x 4000)

4:3 Aspect Ratio
Large: Approx. 21.3 MP (5328 x 4000) Medium: Approx. 9.5 MP (3552 x 2664)
Small 1:Approx. 5.3 MP (2656 x 1992) Small 2: Approx. 3.4 MP(2112 x 1600)
RAW / C-RAW: Approx. 24 MP (6000 x 4000)

16:9 Aspect Ratio
Large: Approx. 20.2 MP (6000 x 3368) Medium: Approx. 8.9 MP (3984 x 2240)
Small 1: Approx. 5.0 MP (2976 x 1680) Small 2: Approx. 3.2 MP (2400 x 1344)
RAW / C-RAW: Approx. 24 MP (6000 x 4000)

1:1 Aspect Ratio
Large: Approx. 16 MP (4000 x 4000) Medium: Approx. 7.1 MP (2656 x 2656)
Small 1: Approx. 3.9 MP (1984 x 1984) Small 2: Approx. 2.6 MP 1600 x 1600)
RAW / C-RAW: Approx. 24 MP (6000 x 4000)

The recording pixels number is rounded to the whole number nearest to 10,000 or 1,000.
RAW + JPEG Simultaneous Recording
Simultaneous recording of any combination of RAW/C-RAW/ and JPEG image recording quality is supported
Folder Setting
Creating new folders and selecting folders in the card is possible.
File Numbering
Continuous, Auto Reset
Still Photo File Size / Number of Possible Shots / Maximum Burst for Continuous Shooting
Image Quality Image File Size (approx. MB) Possible Shots (approx.)*1 Maximum Burst (approx.)*1
Large (Fine) 8.4 3600 36
Large (Normal) 4.5 6610 35
Medium (Fine) 4.6 6480 34
Medium (Normal) 2.6 11400 34
Small 1 (Fine) 3.1 9690 34
Small 1 (Normal) 1.8 16010 34
Small 2 1.8 16340 34
RAW 27.2 1120 10
C-RAW 15.8 1930 16
RAW + Large (Fine) 27.2 + 8.4 850 10
C-RAW + Large (Fine) 15.8 + 8.4 1250 14
* 1 The number of possible shots and maximum burst apply to a UHS-I compliant 32GB card based on Canon testing standards.
* File size, number of possible shots, and maximum burst vary depending on shooting conditions (including subject, ISO speed, Picture Style, and Custom Function).
Picture Style
  • Auto
  • Standard
  • Portrait
  • Landscape
  • Fine Detail
  • Neutral
  • Faithful
  • Monochrome
  • User Defined 1-3
White Balance
  • Auto (Ambience priority/White priority)
  • Daylight
  • Shade
  • Cloudy*1
  • Tungsten light
  • White fluorescent light
  • Flash
  • Color temperature
  • Custom (Custom WB)*2
  • White Balance Shift - blue,amber and/or magenta,green; ±9 levels
*1 Effective also in twilight and sunset.
*2Custom white balance is not available for monochrome images and images with Creative filters applied.
Noise Reduction
  • High ISO speed NR - Disable, Low, Standard, High, or Multi-shot NR possible

  • (Applies to all ISO speeds)
  • Long Exposure noise reduction (at shutter speeds 1 second and longer) - Disable, Enable, or Enhanced
Automatic Image Brightness Correction
Auto Lighting Optimizer
(Disable, Low, Standard, or High)
(Not available if Highlight Tone Priority is active)
Highlight Tone Priority
Still photo shooting(Disable, Enable or Enhanced)
Movie recording (Disable, Enable)
Lens Aberration Correction
  • Peripheral illumination correction
  • Distortion correction
  • Digital Lens Optimizer (DLO)
  • Chromatic aberration correction
  • Diffraction correction
Creative Assist
During shooting (in Scene Intelligent Auto):
Vivid, Soft, Warm, Cool, Green, Shine, Lime, Peach, B&W, Blue, Purple
Image Creation Effects Background blur, Brightness, Contrast, Saturation, Color Tone 1, Col-or-tone 2, Monochrome

Creative Assist during playback (RAW or C-RAW images):
Auto 1, Auto 2, Auto 3, Vivid, Soft, Warm, Cool, Green, Shine, Lime, Peach, B&W, Blue, Purple, Normal
Image Creation Effects Brightness, Contrast, Saturation, Color tone 1, Color tone 2, Monochrome
Type
Dual Pixel CMOS AF (1-point AF, Spot AF, Face+Tracking priority AF, Zone AF)
AF Points
Still photo shooting: Up to 143 zones (Maximum)
Video shooting: Up to 117 zones (Maximum)
Focusing Brightness Range
Still photo shooting: EV -418 (at Center AF point, room temperature, ISO 100, f/1.4, in One-Shot AF)
Video shooting: EV -218 ( When set to Face+Tracking. Except for Miniature effect movie).
AF Operation
One-Shot AF, Servo AF, or Manual Focus
Touch & Drag AF
Supported (When [Tap to select subject] is disabled)
Tap to Select Subject
Face+Tracking Tap to select subject Enable / Disable
Active Touch Area Right, Left, Top, Bottom, Top right, Bottom right, Top left, Bottom left
* Can be set when [Touch & Drag AF] is disabled.
AF Assist Beam
Built-in LED lamp
Metering Modes
384-zone (24x16) metering using the image sensor.
Brightness Metering Range
Stills: EV -220 (at room temperature 73°F/23°C, ISO 100)
Video: EV 020 (at room temperature 73°F/23°C, ISO 100)
Exposure Control
Via SHOOTING MODE in menu:
Program AE, Shutter-priority AE, Aperture-priority AE, or Manual
(B is selected as shutter speed setting in Manual mode)
ISO Speed Range (Recommended Exposure Index)
Stills: ISO 10025600 (in 1/3-stop increments)
Video: ISO 100-12800; H: 25600
Exposure Compensation
Manual: ±3 stops in 1/3-stop increments
AE Lock
Manual, Auto (exposure locked after focusing, in One-Shot AF with Evaluative metering)
Type
Electronically controlled focal-plane shutter
* Electronic 1st / mechanical 2nd curtain
* Except when Silent Mode is set
Rolling shutter, using the image sensor
* Electronic shutter
* When Silent Mode is set
Shutter Speeds
Creative Zone: 1/4000 to 30 sec., bulb
*X-sync at 1/200 sec.
Basic Zone: 1/4000 to 1 sec.
* Varies depending on shooting mode
Built-in Flash
Manual pop-up flash (Max. Guide Number approx. 16.4 [ft] / 5.0 [m], at ISO 100)
Flash Metering Mode
Evaluative (Face Priority) / Evaluative / Average
Flash Exposure Compensation
±2 stops in 1/3-stop increments
FE Lock
Provided
Continuous Shooting Priority (CSP) mode
Supported
* EL-100 Mode dial set to ON
* Flash mode set to CSP
* ISO speed is automatically set to ISO Auto
External Flash
EX and EL series Speedlites
Speedlite Transmitter ST-E3-RT
Speedlite Transmitter ST-E2
Off-Camera Shoe Cord OC-E3
Drive Mode and Continuous Shooting Speed (Approx.)
Single Shooting Single Shooting
Continuous Shooting When set to ONE SHOT AF: Max. Approx. 10 shots/sec.*1 When set to SERVO: Max. Approx. 7.4 shots/sec.*1
Self-timer: 10 sec. / Remote Control Single shooting with a remote control*2
Self-timer: 2 sec. Shoots 2 sec. after the shutter button is pressed
Self-timer: Continuous Takes the specified number of shots 10 sec. after the shutter button is pressed
* 1 Conditions for maximum continuous shooting speed are as follows: fully charged Battery Pack LP-E12, shutter speed: 1/1000 sec. or faster, room temperature (73°F/23°C), 12 bit
* 2 BR-E1: Supported / RC-6: Not supported
Self-timer Mode
Off, 2-second self-timer, 10-second self-timer, Continuous timer
Aspect Ratio Settings
3:2, 4:3, 16:9, 1:1 (Frame Grab images from 4K movies cannot be cropped)
Focus Mode
AF, MF, AF+MF (Manual focus after One-Shot AF)
MF peaking provided
Continuous AF
Provided
Touch Shutter
Provided
Grid Display
Off / 3x3 / 6x4 / 3x3+diag
Depth of Field Preview
Provided
Recording System
MP4
File Format
Video: MPEG-4 AVC / H.264 Variable (averaged) bit rate
Audio: AAC
Live Streaming
Supported
Recording Size and Frame Rate
Movie Recording Resolution Frame
Rate (fps)1
Compression
Format
Audio Recording
Format
4K (UHD)*¹ 3840 x 2160 23.98 IPB (Standard) AAC MP4
Full HD 1920 x 1080 59.94
29.97
23.98
HD 1280 x 720 59.94
Hybrid Auto Full HD 1920 x 1080 59.94
29.97
23.98
HD 1280 x 720 59.94
Video Snapshot Full HD 1920 x 1080 29.97
23.98
Miniature Effect Movies*² Full HD 1920 x 1080 29.97
23.98
-
High Frame Rate Movies*²*³ HD 1280 x 720 119.88
Time-lapse
Movies*²*³
4K*¹ 3840 x 2160 29.97 ALL-I
Full HD 1920 x 1080 29.97
* ¹ The image is cropped around the center of the image sensor.
* ² Sound recording, Movie Servo AF, Movie Digital IS, and Movie Auto Level are disabled.
* ³ AF disabled during shooting.
Movie Exposure Modes
Movie Auto Exposure; Movie Manual Exposure
Metering Mode
Evaluative metering / Center-weighted metering (when no faces are detected)
Exposure Compensation
±3 stops in 1/3-stop increments
ISO Speed (Recommended Exposure Index)
ISO 100- Maximum 6400/12800 H:25600
Miniature Effect Movie
Provided (Full HD 1920 x 1080, 29.97 fps)
Still Image Shooting
Provided (Possible with Hybrid Auto setting; HD 1280 x 720 at 29.97 fps)
Continuous Shooting Time
Video Recording Size 32GB 128GB File Size (approx.)
4K
(3840 x 2160)
23.98 fps IPB
(Standard)
35 min. 2 hr. 21 min. 120 Mbps
861 MB/min.
Full HD
(1920 x 1080)
59.94 fps 1 hr. 10 min. 4 hr. 43 min. 60 Mbps
432 MB/min.
29.97 fps
23.98 fps
2 hr. 20 min. 9 hr. 23 min. 30 Mbps
217 MB/min.
HD
(1280 x 720)
59.94 fps 2 hr. 42 min. 10 hr. 49 min. 26 Mbps
188 MB/min.
119.88 fps 1 hr. 22 min. 5 hr. 28 min. 52 Mbps
372 MB/min.
* Limitations of video shooting: continuous shooting is possible until the memory card becomes full or the recording length for one video reaches approx. 29 minutes and 59 seconds (or 7 min. 29 sec. for a HD High Frame Rate Movie).
* Recording bit rate of movie images only, sound data not included.
Sound Recording
Built-in stereo microphones, recording level adjustable, wind filter provided, attenuator provided
Card Performance Requirements
Video Recording Size SD card
4K (UHD)
(3840 x 2160)
IPB (standard) 23.98 fps UHS-I, UHS speed Class 3 or higher
Full HD
(1920 x 1080)
IPB (standard) 59.94 fps SD Speed Class 10 or higher
HD
(1280 x 720)
IPB (standard) 29.97 fps SD Speed Class 6 or higher
Time-lapse mov-ie 4K (UHD)
(3840 x 2160)
IPB (standard) 59.94 fps SD Speed Class 4 or higher
119.88 fps SD Speed Class 10 or higher
Time-lapse mov-ie 4K (UHD)
(1920 x 1080)
ALL-I 29.97 fps Read speed of 40 MB/s or higher
29.97 fps Read speed of 20 MB/s or higher
Type
TFT color, liquid-crystal monitor
Menu Magnification
Double-tap-based supported
* You can double-tap with two fingers to zoom in on the area centered between the two double-tapped points.
Screen Size
3.0-inch type
Dots
Approx. 1.04 million dots
Brightness Adjust-ment
Manually adjustable to one of seven brightness levels
Angle of View
Approx. 170° vertically and horizontally
Interface Languages
29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukrainian, Turkish, Arabic, Thai, Simplified Chinese, Traditional Chinese, Korean, Malay, Vietnamese, Indonesian, Hindi, Japanese)
Hints & Tips
Displayable
Playback Methods
Playback on camera's LCD screen
HDMI playback to compatible TVs - (AV cables not supported)
Playback on computer screen - (requires compatible software)
Playback Display Options
Single image, or 4, 9, 36, or 100-image index
Viewing options via INFO button: full image, full image with basic info, thumbnail image with histogram and detailed shooting info, RGB and Brightness histograms with lens info
Zoom Magnification
Approx. 1.5x to 10.0x
(Can be activated by double-tapping)
Image Browsing Methods
Single image
10 images
Specified number (1-100 images)
Date
Folder
Movies
Still images
Protected images
Ratings
Image Rotate
Provided
Rating
Provided
(Off, 1,5 stars)
Video Playback
Provided (with built-in speaker)
Playback Time
Approx. 4 hr. 55 min.
* With a fully charged LP-E12
* Time when playing back a slideshow of still photos
Slideshow
All images
Repeat: Enable / Disable
Slideshow of images after selection from the search list
Background music: Off / On
Creative Filters
Grainy B/W
Soft focus
Fish-eye effect
Art bold effect
Water painting effect
Toy camera effect
Miniature effect
Cropping
Cropping frame movement: Vertical / Horizontal
Cropping range: Up to 42 sizes
Tilt correction
Aspect ratio (3:2, 16:9, 4:3, 1:1, 2:3, 9:16, 3:4)
* Frame grab images from 4K movies cannot be cropped.
Resize
M, S1, S2
* Frame grab images from 4K movies cannot be resized.
Red-eye Reduction
Provided
Compatible Printers
PictBridge
Printable Images
JPEG
RAW / C-RAW
Custom Functions
5 Available
Customizable Buttons
Stills :Shutter button, AE lock button, Multi-function button, Movie button, Exposure comp. button, AF/MF button, Flash button, Erase button.
Movie:AE lock button, Multi-function button, Exposure comp. button, AF/MF button, Flash button, Erase button
Copyright Info
Provided
Digital Terminal
USB Micro-B (Hi-Speed USB 2.0 compliant)
HDMI OUT Terminal
Type D (resolution switches automatically)
HDMI output while recording (shooting screen without sound) provided
CEC not supported
Wireless Remote Control
Compatible with Wireless Remote Control BR-E1
Not compatible with accessories using the infrared transmission system of Remote Controller RC-6
Standards Compliance
IEEE 802.11b/g/n
Transmission Method
DS-SS modulation (IEEE 802.11b), OFDM modulation (IEEE 802.11g/n)
Transmission Frequency (Central Frequency)
Frequency: 24122462 MHz
Channels: 111 ch
Connection Method and Security
(1) Infrastructure mode
a. WPA2-PSK
i. AES
ii. TKIP
b. WPA-PSK
i. AES
ii. TKIP
c. Open
i. WEP
ii. None
d. Wi-Fi® Protected Setup compliant
(2) Camera access point mode
a. WPA2-PSK
i. AES
b. Open
i. None
Supported Wireless Functions
Connect to compatible smart phone or tablet
Remote-control camera from compatible mobile device
Remote-control camera with optional Canon BR-E1 Remote Controller
Send still images or video files to mobile device
Upload images to Web service
Send images to compatible computer
Print to compatible Wi-Fi enabled printer
Geo-tag in-camera images with GPS data from compatible smart phone (Bluetooth required)
Transfer Images Between Cameras
Not Possible
Connection to Smart phones
Connect with free Canon Camera Connect app
(Android and iOS versions available for compatible mobile devices)
Wireless Connection Types
Wi-Fi® and Bluetooth v. 4.2 (low-energy)
Battery
Battery Pack LP-E12
Number of Photos Taken
  Shooting
Method
Temperature Shooting Conditions
AE: 100%
(Flash off)
Flash 50%
Possible shots
for sill photo
shooting
Viewfinder
Shooting
73°F / 23°C Approx. 275 shots Approx. 250 shots*¹
32°F / 0°C Approx. 245 shots Approx. 230 shots
On-screen
Shooting
73°F / 23°C Approx. 320 shots Approx. 305 shots*¹
32°F / 0°C Approx. 305 shots Approx. 280 shots

* With a fully charged LP-E12 battery.
* With [Display performance: Power saving] (default setting).
* ¹ CIPA testing standards complliant.

Dimensions (W x H x D)
Approx. 4.58 x 3.47 x 2.31 in. (116.3 x 88.1 x 58.7mm)
CIPA compliant.
Weight
Black:
Approx. 13.65 oz. / 387g (Including battery pack and memory card)
Approx. 12.35 oz. / 350g (Body only)

White:
Approx. 13.69 oz. / 388g (Including battery pack and memory card)
Approx. 12.38 oz. / 351g (Body only)

* Without body cap
* 1: Based on CIPA guidelines
Working Temperature Range
32-104° F / 0-+40°C
Working Humidity Range
85% or less

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Canon Support | Firmware Notice: EOS M50 Mark II: Firmware Version 1.0.1
Advisory Type
Date 12.12.21
Title Firmware Notice: EOS M50 Mark II: Firmware Version 1.0.3
Advisory Type
Date 06.07.22

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